11/25/2022 12:56:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 12:56:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 12:56:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 12:56:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 12:56:54 AM | Request Received onLoginClick=> userName: ensha | Client IP: 124.29.238.205
11/25/2022 12:56:54 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"OT55LSLL8N"} | Client IP: 124.29.238.205
11/25/2022 12:56:56 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 12:56:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 12:57:00 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 12:57:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 12:57:02 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 12:57:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 12:57:07 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 12:57:19 AM | Request Received getReportData=> fid: 92 ftype:  ffrom: 2022-09-23 fto: 2022-09-23 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:19 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS LD COUNTER SRV\",\"ClientName\":\"\\u0027Sylvia Mendezz \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:20\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"11:49:20\",\"CallTime\":\"11:51:40\",\"ServiceEndTime\":\"11:51:49\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:49:20\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:51:46\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"11:51:49\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eGH001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS PLN ZONING\",\"ClientName\":\"\\u0027Mary Hill \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:32:25\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"10:49:12\",\"CallTime\":\"11:21:37\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"00:00:51\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:49:12\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:21:46\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"11:21:47\\\",\\\"opname\\\":\\\"Amy Carroll\\\",,{\\\"event_time\\\":\\\"11:22:38\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS BLD STREET ADD\",\"ClientName\":\"\\u0027Mary Hill \",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:05:09\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"11:21:47\",\"CallTime\":\"11:26:56\",\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:21:47\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"23:59:00\\\",\\\"status\\\":\\\"Ticket Unserved\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket was unserved\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS PLN ZONING\",\"ClientName\":\"\\u0027Sylvia Mendezz \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:54\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"11:48:57\",\"CallTime\":\"11:51:51\",\"ServiceEndTime\":\"11:51:58\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:48:57\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:51:56\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"11:51:58\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PRE REVIEW ENGINEER\",\"ClientName\":\"\\u0027Cherie Cham \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:02:23\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"10:47:30\",\"CallTime\":\"10:49:53\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"00:31:19\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:47:30\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:49:59\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"10:50:00\\\",\\\"opname\\\":\\\"Amy Carroll\\\",,{\\\"event_time\\\":\\\"11:21:19\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eS001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PREREVIEW ENV HEALTH\",\"ClientName\":\"\\u0027Cherie Cham \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:31:25\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"10:50:00\",\"CallTime\":\"11:21:25\",\"ServiceEndTime\":\"11:21:34\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:50:00\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:21:32\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"11:21:34\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eS001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PRE REVIEW ENGINEER\",\"ClientName\":\"\\u0027Harry Smith \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"10:48:05\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:48:05\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:49:50\\\",\\\"status\\\":\\\"Bulk Transfer\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Bulk Transfer\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eS002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS BLD TECH COM\",\"ClientName\":\"\\u0027Sylvia Mendezz \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:42\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"11:51:18\",\"CallTime\":\"11:52:00\",\"ServiceEndTime\":\"11:52:10\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:51:18\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:52:08\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"11:52:10\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sylvia Mendez\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSF001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PRE REVIEW ZONING\",\"ClientName\":\"\\u0027Joe Salt \",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:18\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-09-23\",\"IssueTime\":\"10:47:05\",\"CallTime\":\"10:49:23\",\"ServiceEndTime\":\"10:49:31\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:47:05\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:49:28\\\",\\\"status\\\":\\\"Matter has been added\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"10:49:31\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Amy Carroll\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eV550 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 12:57:23 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV 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11/25/2022 12:57:31 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:42 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-09-01 fto: 2022-10-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 12:57:46 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-02 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 12:57:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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APPOINTMENTS\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"01:19:43\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.35,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.42,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.76,\"AvgWaitTime\":\"01:30:15\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.42,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":30,\"PercentageIssuedTickets\":10.64,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":9.41,\"AvgWaitTime\":\"00:16:45\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":18.75,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.42,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:01\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.76,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":2.13,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":2.35,\"AvgWaitTime\":\"00:01:04\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":15.60,\"ServedTicketsPerCategory\":25,\"PercentageServedTickets\":14.71,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":47.73,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":24.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.71,\"UnqualifiedTickets\":17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.18,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:01:06\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":3.90,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.18,\"AvgWaitTime\":\"02:22:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"170 / 282 (60.28%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:18:51 | SLA: 47.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:15 | SLA: 17.65%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (3.90%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":151.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"AverageServiceTimePerCategory\":0.20,\"AverageWaitingTimePerCategory\":14.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.05,\"AverageWaitingTimePerCategory\":5.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.19,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.80,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.51,\"AverageWaitingTimePerCategory\":23.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":79.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":90.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.20,\"AverageWaitingTimePerCategory\":16.77,\"ProcessingTime\":\"00:00:01\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.07,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"00:01:06\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":142.61,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 12:57:49 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-02 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 1:15:08 AM | Request Received getReportData=> fid: 92 ftype:  ffrom: 2022-08-05 fto: 2022-08-05 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:15:09 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS PLN ZONING\",\"ClientName\":\"\\u0027Sylvia Mendez \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-08-05\",\"IssueTime\":\"11:37:49\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:37:49\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:43:40\\\",\\\"status\\\":\\\"Bulk Transfer\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Bulk Transfer\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS LD RIGHT OF WAY\",\"ClientName\":\"\\u0027Sylvia Mendez \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-08-05\",\"IssueTime\":\"11:44:18\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:44:18\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:49:06\\\",\\\"status\\\":\\\"Bulk Transfer\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Bulk Transfer\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"PDS LUEG\",\"Category\":\"PDS LD RIGHT OF WAY\",\"ClientName\":\"\\u0027Sylvia Mendez \",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-08-05\",\"IssueTime\":\"11:49:49\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"11:49:49\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"11:50:28\\\",\\\"status\\\":\\\"Bulk Transfer\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket Bulk Transfer\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:15:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 1:15:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 1:15:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 1:15:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 1:16:02 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 1:16:02 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"3JLWUXNVMM"} | Client IP: 125.209.125.146
11/25/2022 1:16:03 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 1:16:07 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 1:16:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 1:16:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 1:16:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 1:16:08 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 1:16:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 1:16:08 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 1:16:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 1:16:12 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:15 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:23 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-09-01 fto: 2022-10-31 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:29 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-09-01 fto: 2022-10-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:31 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-08-31 fto: 2022-10-30 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:33 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-08-30 fto: 2022-10-29 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:34 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-08-29 fto: 2022-10-28 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:36 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-08-28 fto: 2022-10-27 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:43 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:16:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:01:14\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"02:31:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":2.13,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":2.35,\"AvgWaitTime\":\"00:14:22\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:12\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.06,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":7.09,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":9.41,\"AvgWaitTime\":\"00:05:10\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":65.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":18.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.76,\"AvgWaitTime\":\"00:00:11\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":3.90,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":4.71,\"AvgWaitTime\":\"00:01:48\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"IssuedTicketsPerCategory\":113,\"PercentageIssuedTickets\":40.07,\"ServedTicketsPerCategory\":73,\"PercentageServedTickets\":42.94,\"AvgWaitTime\":\"00:23:06\",\"WaitingSLACount\":53,\"WaitingSLAPercentage\":46.90,\"AvgServiceTime\":\"00:00:30\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":19.18,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.42,\"UnqualifiedTickets\":36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"01:19:43\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.35,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" PDS BLD QUICK 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APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.59,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":30,\"PercentageIssuedTickets\":10.64,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":9.41,\"AvgWaitTime\":\"00:16:45\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:11\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":18.75,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.42,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"00:00:01\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.76,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":2.13,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":2.35,\"AvgWaitTime\":\"00:01:04\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":15.60,\"ServedTicketsPerCategory\":25,\"PercentageServedTickets\":14.71,\"AvgWaitTime\":\"00:09:52\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":47.73,\"AvgServiceTime\":\"00:00:01\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":24.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.71,\"UnqualifiedTickets\":17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.18,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:01:06\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":3.90,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.18,\"AvgWaitTime\":\"02:22:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"170 / 282 (60.28%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:18:51 | SLA: 47.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:15 | SLA: 17.65%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (3.90%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":151.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ON Hold\",\"AverageServiceTimePerCategory\":0.20,\"AverageWaitingTimePerCategory\":14.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.05,\"AverageWaitingTimePerCategory\":5.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL 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RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.20,\"AverageWaitingTimePerCategory\":16.77,\"ProcessingTime\":\"00:00:01\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.07,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"00:01:06\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":142.61,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 1:16:49 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:17:34 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|C03-ON Hold|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 1:17:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"AAdzZWNyZXQxJNc1UJ+qFthLnuOtAcL++SThJGhGUckQQPVePk\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:29\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"14:08:15\",\"ServingPercentage\":0.23,\"BackendPercentage\":0.11,\"IdlePercentage\":99.66,\"ProcessingTime\":\"00:00:11\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"AAdzZWNyZXQxseY27CXS+xvJMc3YG3kESKIYT8OhxoUZUV6LP+\",\"TicketServed\":33,\"AvgServiceTime\":\"00:00:37\",\"SLA\":75.68,\"DaysWorked\":12,\"LoggedTime\":\"9 day(s) 07:17:59\",\"ServingPercentage\":0.17,\"BackendPercentage\":0.00,\"IdlePercentage\":99.83,\"ProcessingTime\":\"00:00:35\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"abc\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex Bar\",\"TicketServed\":9,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":7,\"LoggedTime\":\"4 day(s) 12:31:08\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:01\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex Barrenechea\",\"TicketServed\":44,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":11,\"LoggedTime\":\"7 day(s) 15:15:48\",\"ServingPercentage\":0.00,\"BackendPercentage\":7.05,\"IdlePercentage\":92.95,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Amy Carroll\",\"TicketServed\":6,\"AvgServiceTime\":\"00:03:01\",\"SLA\":66.67,\"DaysWorked\":8,\"LoggedTime\":\"1 day(s) 18:03:19\",\"ServingPercentage\":0.72,\"BackendPercentage\":0.00,\"IdlePercentage\":99.28,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"Amy Carroll\",\"TicketServed\":5,\"AvgServiceTime\":\"03:53:29\",\"SLA\":50.00,\"DaysWorked\":7,\"LoggedTime\":\"9 day(s) 19:27:50\",\"ServingPercentage\":7.25,\"BackendPercentage\":0.00,\"IdlePercentage\":92.75,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"aradi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Ashley Welch\",\"TicketServed\":50,\"AvgServiceTime\":\"00:00:04\",\"SLA\":7.50,\"DaysWorked\":8,\"LoggedTime\":\"8 day(s) 03:52:18\",\"ServingPercentage\":0.03,\"BackendPercentage\":12.57,\"IdlePercentage\":87.40,\"ProcessingTime\":\"00:01:55\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"Ashley Welch\",\"TicketServed\":86,\"AvgServiceTime\":\"00:02:30\",\"SLA\":89.66,\"DaysWorked\":13,\"LoggedTime\":\"8 day(s) 18:37:28\",\"ServingPercentage\":1.82,\"BackendPercentage\":0.00,\"IdlePercentage\":98.18,\"ProcessingTime\":\"00:04:38\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Brandi Coley\",\"TicketServed\":1,\"AvgServiceTime\":\"00:08:01\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:22:25\",\"ServingPercentage\":35.76,\"BackendPercentage\":0.00,\"IdlePercentage\":64.24,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"brandi coley\",\"TicketServed\":56,\"AvgServiceTime\":\"00:02:33\",\"SLA\":96.43,\"DaysWorked\":7,\"LoggedTime\":\"4 day(s) 06:57:40\",\"ServingPercentage\":2.31,\"BackendPercentage\":0.00,\"IdlePercentage\":97.69,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Briana Ramirez\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"01:26:07\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Cherie Cham\",\"TicketServed\":14,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":6,\"LoggedTime\":\"1 day(s) 02:13:25\",\"ServingPercentage\":0.00,\"BackendPercentage\":1.71,\"IdlePercentage\":98.29,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"DeltaDemo\",\"OperatorName\":\"deltaATL\",\"TicketServed\":25,\"AvgServiceTime\":\"00:01:51\",\"SLA\":96.22,\"DaysWorked\":1,\"LoggedTime\":\"16:17:09\",\"ServingPercentage\":8.39,\"BackendPercentage\":0.00,\"IdlePercentage\":91.61,\"ProcessingTime\":\"-\"},{\"BranchName\":\"DeltaDemo\",\"OperatorName\":\"deltaMCO\",\"TicketServed\":160,\"AvgServiceTime\":\"00:01:51\",\"SLA\":96.22,\"DaysWorked\":14,\"LoggedTime\":\"15 day(s) 00:23:46\",\"ServingPercentage\":1.21,\"BackendPercentage\":0.00,\"IdlePercentage\":98.79,\"ProcessingTime\":\"-\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"kisa.abidi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Mary Hill\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Nicole Haboud\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Rahat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"sateesh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Sylvia Mendez\",\"TicketServed\":33,\"AvgServiceTime\":\"00:00:06\",\"SLA\":12.12,\"DaysWorked\":18,\"LoggedTime\":\"8 day(s) 16:57:44\",\"ServingPercentage\":0.03,\"BackendPercentage\":0.00,\"IdlePercentage\":99.97,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"sylvia mendez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":2,\"LoggedTime\":\"5 day(s) 23:25:18\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"test\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"William Elizarraras\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":4,\"LoggedTime\":\"1 day(s) 14:13:25\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"abc\",\"Almira\",\"Rahat\",\"kisa.abidi\",\"Sylvia Mendez\",\"Amy Carroll\",\"Ashley Welch\",\"William Elizarraras\",\"Alex Bar\",\"Briana Ramirez\",\"Cherie Cham\",\"Brandi Coley\",\"Nicole Haboud\",\"Alex Barrenechea\",\"Alex\",\"Mary Hill\",\"AAdzZWNyZXQxseY27CXS+xvJMc3YG3kESKIYT8OhxoUZUV6LP+\",\"test\",\"aradi\",\"AAdzZWNyZXQxJNc1UJ+qFthLnuOtAcL++SThJGhGUckQQPVePk\",\"sateesh\",\"sylvia mendez\",\"sylvia mendez\",\"Amy Carroll\",\"Ashley Welch\",\"brandi coley\",\"brandi coley\",\"deltaATL\",\"deltaMCO\"],\"TicketServed\":[0,0,0,0,0,33,6,50,0,9,1,14,1,0,44,0,0,33,0,0,4,0,0,0,5,86,52,4,25,160],\"SLA\":[0.00,0.00,0.00,0.00,0.00,12.12,66.67,6.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,84.85,0.00,0.00,100.00,0.00,0.00,0.00,60.00,120.93,103.85,1350.00,712.00,111.25],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.03,0.72,0.03,0.00,0.00,0.00,0.00,35.76,0.00,0.00,0.00,0.00,0.17,0.00,0.00,0.23,0.00,0.00,0.00,7.25,1.82,3.25,0.03,8.39,1.21],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,12.57,0.00,0.00,0.00,1.71,0.00,0.00,7.05,0.00,0.00,0.00,0.00,0.00,0.11,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,99.97,99.28,87.40,100.00,100.00,100.00,98.29,64.24,0.00,92.95,0.00,0.00,99.83,0.00,0.00,99.66,0.00,100.00,100.00,92.75,98.18,96.75,99.97,91.61,98.79],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:01:55\",\"00:00:00\",\"00:00:01\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:35\",\"00:00:00\",\"00:00:00\",\"00:00:11\",\"00:00:00\",\"00:00:00\",\"-\",\"00:00:00\",\"00:04:38\",\"00:00:00\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:13:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:13:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:13:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:13:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:13:54 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 4:13:54 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"01N17SAAN7"} | Client IP: 125.209.125.146
11/25/2022 4:13:54 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 4:13:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:13:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:13:55 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:13:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:13:57 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:13:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:13:59 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:14:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:14:05 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|MIN-Zoning|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-Engineer|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:14:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER 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11/25/2022 4:14:15 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|MIN-Zoning|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-Engineer|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
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11/25/2022 4:14:26 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:15:25 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|MIN-Zoning|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-Engineer|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:15:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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ENGINEER\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":16.59,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":14.50,\"AvgWaitTime\":\"00:11:41\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":48.65,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":31.58,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":16,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":4.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 223 (58.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:08 | SLA: 48.88%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:19 | SLA: 19.85%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (3.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.06,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.19,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.57,\"AverageWaitingTimePerCategory\":25.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.59,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.04,\"AverageWaitingTimePerCategory\":11.69,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:21:22 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:21:22 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:21:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:21:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:21:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:21:43 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 4:21:43 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"H9EHQR1JFX"} | Client IP: 125.209.125.146
11/25/2022 4:21:43 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 4:21:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:21:46 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:21:46 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:21:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:21:47 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:21:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:21:50 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:21:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:21:55 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:21:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:21:59 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|ECL-PDS BLD ENG COM|ERD-PDS BLD ENG RES|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPR-PDS BLD PLAN ROUTING|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:21:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PDS BLD STREET 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11/25/2022 4:22:04 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
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11/25/2022 4:22:16 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:22:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 4:22:20 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:22:36 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:22:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":6.73,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":9.92,\"AvgWaitTime\":\"00:03:51\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":23.08,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:00:11\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":4.48,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":5.34,\"AvgWaitTime\":\"00:01:06\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":70.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"IssuedTicketsPerCategory\":99,\"PercentageIssuedTickets\":44.39,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":49.62,\"AvgWaitTime\":\"00:25:46\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":49.49,\"AvgServiceTime\":\"00:00:34\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":21.54,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":32,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.35,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":10.76,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":10.69,\"AvgWaitTime\":\"00:19:35\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":54.17,\"AvgServiceTime\":\"00:00:13\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":21.43,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.35,\"UnqualifiedTickets\":7,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":2.24,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.53,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":16.59,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":14.50,\"AvgWaitTime\":\"00:11:41\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":48.65,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":31.58,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":16,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":4.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 223 (58.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:08 | SLA: 48.88%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:19 | SLA: 19.85%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (3.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.06,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.19,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.57,\"AverageWaitingTimePerCategory\":25.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.59,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.04,\"AverageWaitingTimePerCategory\":11.69,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:22:48 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:27:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.158
11/25/2022 4:27:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.158
11/25/2022 4:28:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.158
11/25/2022 4:28:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.158
11/25/2022 4:28:29 AM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.97.158
11/25/2022 4:28:29 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"IO3W2R5GTU"} | Client IP: 119.73.97.158
11/25/2022 4:28:30 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.97.158
11/25/2022 4:28:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.158
11/25/2022 4:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.158
11/25/2022 4:28:33 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.158
11/25/2022 4:28:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.97.158
11/25/2022 4:28:33 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.158
11/25/2022 4:28:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.97.158
11/25/2022 4:28:34 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.158
11/25/2022 4:28:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.158
11/25/2022 4:28:46 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 4:28:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.158
11/25/2022 4:28:50 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 4:28:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 4:29:04 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-06-01 fto: 2022-07-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 4:29:06 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET 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Issued\",\"colValue\":\"187 / 283 (66.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:32 | SLA: 57.95%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (3.89%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":61.41,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC 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PLN ZONING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":25.47,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.12,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":16.27,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":16.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":2.16,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.158
11/25/2022 4:31:20 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-06-01 fto: 2022-07-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:34:23 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-06-01 fto: 2022-07-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:36:52 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-06-01 fto: 2022-07-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:36:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.07,\"AvgWaitTime\":\"01:01:24\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.41,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:00:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":7.77,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":6.95,\"AvgWaitTime\":\"00:13:00\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.35,\"UnqualifiedTickets\":8,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:01:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.06,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.07,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":6.01,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":7.49,\"AvgWaitTime\":\"00:00:38\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":82.35,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"IssuedTicketsPerCategory\":101,\"PercentageIssuedTickets\":35.69,\"ServedTicketsPerCategory\":80,\"PercentageServedTickets\":42.78,\"AvgWaitTime\":\"00:23:35\",\"WaitingSLACount\":63,\"WaitingSLAPercentage\":62.38,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.41,\"UnqualifiedTickets\":17,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS Bld APPOINTMENTS\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.07,\"AvgWaitTime\":\"00:03:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.41,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.07,\"AvgWaitTime\":\"00:20:47\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:14:34\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.60,\"AvgWaitTime\":\"00:04:07\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:00:33\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":12.01,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":9.63,\"AvgWaitTime\":\"00:25:28\",\"WaitingSLACount\":17,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.06,\"UnqualifiedTickets\":13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.41,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.07,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":4.24,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":3.21,\"AvgWaitTime\":\"00:00:07\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":45,\"PercentageIssuedTickets\":15.90,\"ServedTicketsPerCategory\":30,\"PercentageServedTickets\":16.04,\"AvgWaitTime\":\"00:16:15\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":62.22,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.06,\"UnqualifiedTickets\":12,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:16:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":5.30,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":2.67,\"AvgWaitTime\":\"00:02:09\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"187 / 283 (66.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:32 | SLA: 57.95%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (3.89%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":61.41,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":13.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.07,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.14,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.64,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":23.59,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS Bld APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":3.77,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":20.79,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":14.57,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":4.12,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.55,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":25.47,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.12,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":16.27,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":16.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":2.16,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:39:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:39:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:39:30 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:39:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:39:46 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 4:39:46 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"0SAXHKG9YV"} | Client IP: 125.209.125.146
11/25/2022 4:39:46 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 4:39:47 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:39:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:39:48 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:39:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:39:49 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:39:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:39:50 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:39:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:39:51 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:39:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:39:57 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:39:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 4:40:08 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:40:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 4:40:25 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:40:44 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:40:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET 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ZONING\",\"IssuedTicketsPerCategory\":99,\"PercentageIssuedTickets\":44.39,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":49.62,\"AvgWaitTime\":\"00:25:46\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":49.49,\"AvgServiceTime\":\"00:00:34\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":21.54,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":32,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.35,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":10.76,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":10.69,\"AvgWaitTime\":\"00:19:35\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":54.17,\"AvgServiceTime\":\"00:00:13\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":21.43,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.35,\"UnqualifiedTickets\":7,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":2.24,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.53,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":16.59,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":14.50,\"AvgWaitTime\":\"00:11:41\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":48.65,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":31.58,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":16,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":4.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 223 (58.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:08 | SLA: 48.88%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:19 | SLA: 19.85%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (3.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.06,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.19,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.57,\"AverageWaitingTimePerCategory\":25.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.59,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.04,\"AverageWaitingTimePerCategory\":11.69,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:45:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 4:45:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 4:47:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:47:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:48:46 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 4:48:46 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"VKFOE11IO7"} | Client IP: 125.209.125.146
11/25/2022 4:48:47 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 4:48:48 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:48:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:48:49 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:48:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 4:48:50 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 4:48:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 4:48:50 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:48:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:48:51 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:48:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:48:57 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:48:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:49:05 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 4:49:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 4:49:10 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 4:49:11 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":6.73,\"ServedTicketsPerCategory\":13,\"PercentageServedTickets\":9.92,\"AvgWaitTime\":\"00:03:51\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":23.08,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:00:11\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":4.48,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":5.34,\"AvgWaitTime\":\"00:01:06\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":70.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"IssuedTicketsPerCategory\":99,\"PercentageIssuedTickets\":44.39,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":49.62,\"AvgWaitTime\":\"00:25:46\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":49.49,\"AvgServiceTime\":\"00:00:34\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":21.54,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":32,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.90,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.45,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.35,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":10.76,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":10.69,\"AvgWaitTime\":\"00:19:35\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":54.17,\"AvgServiceTime\":\"00:00:13\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":21.43,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.35,\"UnqualifiedTickets\":7,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":2.24,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:00:25\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.79,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.53,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"IssuedTicketsPerCategory\":37,\"PercentageIssuedTickets\":16.59,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":14.50,\"AvgWaitTime\":\"00:11:41\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":48.65,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":31.58,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.90,\"UnqualifiedTickets\":16,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":4.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 223 (58.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:08 | SLA: 48.88%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:19 | SLA: 19.85%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (3.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.15,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"AverageServiceTimePerCategory\":0.06,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.19,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":1.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"AverageServiceTimePerCategory\":0.57,\"AverageWaitingTimePerCategory\":25.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\" PDS BLD QUICK BUS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.22,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"AverageServiceTimePerCategory\":0.23,\"AverageWaitingTimePerCategory\":19.59,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.42,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.11,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"AverageServiceTimePerCategory\":0.04,\"AverageWaitingTimePerCategory\":11.69,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 4:49:25 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 5:03:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254
11/25/2022 5:03:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254
11/25/2022 5:03:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 202.47.41.254
11/25/2022 5:03:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 202.47.41.254
11/25/2022 5:26:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:26:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:26:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:26:23 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 5:26:23 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"5S022E3OYZ"} | Client IP: 125.209.125.146
11/25/2022 5:26:23 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 5:26:25 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 5:26:25 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 5:26:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:26:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:26:27 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:26:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:26:28 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:26:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:27:25 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:27:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:27:28 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 5:27:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 5:27:34 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
11/25/2022 5:27:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"AAdzZWNyZXQxJNc1UJ+qFthLnuOtAcL++SThJGhGUckQQPVePk\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"AAdzZWNyZXQxseY27CXS+xvJMc3YG3kESKIYT8OhxoUZUV6LP+\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"abc\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex Bar\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Alex Barrenechea\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Almira\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Amy Carroll\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"Amy Carroll\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"aradi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Ashley Welch\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"Ashley Welch\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Demo lobby leader san diego\",\"OperatorName\":\"ben\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Demo lobby leader san diego\",\"OperatorName\":\"bob\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Brandi Coley\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"brandi coley\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Briana Ramirez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Cherie Cham\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"DeltaDemo\",\"OperatorName\":\"deltaMCO\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"kisa.abidi\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Mary Hill\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Nicole Haboud\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Rahat\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"sateesh\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"Sylvia Mendez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"QA Branch\",\"OperatorName\":\"sylvia mendez\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"test\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"PDS LUEG\",\"OperatorName\":\"William Elizarraras\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"abc\",\"Almira\",\"Rahat\",\"kisa.abidi\",\"Sylvia Mendez\",\"Amy Carroll\",\"Ashley Welch\",\"William Elizarraras\",\"Alex Bar\",\"Briana Ramirez\",\"Cherie Cham\",\"Brandi Coley\",\"Nicole Haboud\",\"Alex Barrenechea\",\"Alex\",\"Mary Hill\",\"AAdzZWNyZXQxseY27CXS+xvJMc3YG3kESKIYT8OhxoUZUV6LP+\",\"test\",\"aradi\",\"AAdzZWNyZXQxJNc1UJ+qFthLnuOtAcL++SThJGhGUckQQPVePk\",\"sateesh\",\"sylvia mendez\",\"Amy Carroll\",\"Ashley Welch\",\"brandi coley\",\"deltaMCO\",\"ben\",\"bob\"],\"TicketServed\":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
11/25/2022 5:27:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:27:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:28:29 AM | Request Received onLoginClick=> userName: ensha | Client IP: 125.209.125.146
11/25/2022 5:28:29 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"CC66AEW3XA"} | Client IP: 125.209.125.146
11/25/2022 5:28:29 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 125.209.125.146
11/25/2022 5:28:31 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:28:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 5:28:31 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:28:32 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
11/25/2022 5:28:32 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:28:33 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:28:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:29:32 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:29:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:30:32 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:30:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:31:32 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:31:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:32:32 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:32:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:33:33 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:33:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:34:33 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:34:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:35:40 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:35:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:36:40 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
11/25/2022 5:36:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
11/25/2022 5:36:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 5:36:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 5:37:10 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.158
11/25/2022 5:37:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.158
11/25/2022 5:38:08 AM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.97.158
11/25/2022 5:38:08 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"SELQAIDH8M"} | Client IP: 119.73.97.158
11/25/2022 5:38:08 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.97.158
11/25/2022 5:38:10 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.158
11/25/2022 5:38:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.158
11/25/2022 5:38:11 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.158
11/25/2022 5:38:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.97.158
11/25/2022 5:38:11 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.158
11/25/2022 5:38:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.97.158
11/25/2022 5:38:13 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.158
11/25/2022 5:38:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.158
11/25/2022 5:38:16 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 5:38:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.158
11/25/2022 5:38:19 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 5:38:19 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 5:38:26 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 5:38:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 5:38:33 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.158
11/25/2022 5:43:11 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 5:43:11 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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11/25/2022 5:43:13 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-07-01 fto: 2022-08-31 fOtherParameters: category:ADO-PDS BLD APP DROP OFF|BSA-PDS BLD STREET ADD|DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|ECL-PDS BLD ENG COM|ENH-PREREVIEW ENV HEALTH|ERD-PDS BLD ENG RES|GIN-DEHQ GENERAL INFO|LDT-PRE REVIEW LAND DEV|MIN-PRE REVIEW ZONING|PBA-PDS BLD APPOINTMENTS|PBE-PDS BLD EPM|PBQ- PDS BLD QUICK BUS|PBR-PDS BLD RESEARCH|PPA-PDS PLN  APPTs|PPR-PDS BLD PLAN ROUTING|PPZ-PDS PLN ZONING|PRW-PDS LD RIGHT OF WAY|PSC-PDS LD COUNTER SRV|REG-PRE REVIEW ENGINEER|TCL-PDS BLD TECH COM|TRL-PDS BLD TECH RES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 5:43:13 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\" PDS BLD QUICK BUS\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:13\",\"MaxWaitTime\":\"00:00:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:06\",\"MaxWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:00:08\",\"MaxWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER 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ZONING\",\"CountServedTickets\":14,\"PercentageServedTickets\":10.69,\"AvgWaitTime\":\"00:19:35\",\"MaxWaitTime\":\"02:12:55\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":54.17,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"CountServedTickets\":19,\"PercentageServedTickets\":14.50,\"AvgWaitTime\":\"00:11:41\",\"MaxWaitTime\":\"01:35:29\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":48.65,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"CountServedTickets\":7,\"PercentageServedTickets\":5.34,\"AvgWaitTime\":\"00:01:06\",\"MaxWaitTime\":\"00:03:44\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":70.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"CountServedTickets\":65,\"PercentageServedTickets\":49.62,\"AvgWaitTime\":\"00:25:46\",\"MaxWaitTime\":\"07:08:08\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":49.49,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"CountServedTickets\":13,\"PercentageServedTickets\":9.92,\"AvgWaitTime\":\"00:03:51\",\"MaxWaitTime\":\"00:27:41\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"ProcessingTime\":\"-\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 223 (58.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:17:08 | Max.: 07:08:08 | SLA: 48.88% (109)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\" PDS BLD QUICK BUS\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.22\",\"MaxWaitTime\":\"00:00:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.10\",\"MaxWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"33.33%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.13\",\"MaxWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.13\",\"MaxWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"0.18\",\"MaxWaitTime\":\"00:00:17\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"75.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.15\",\"MaxWaitTime\":\"00:00:09\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APP DROP OFF\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD APPOINTMENTS\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG COM\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD ENG RES\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD EPM\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD PLAN ROUTING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD RESEARCH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD STREET ADD\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH COM\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS BLD TECH RES\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD COUNTER SRV\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"0.12\",\"MaxWaitTime\":\"00:00:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS LD RIGHT OF WAY\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"0.42\",\"MaxWaitTime\":\"00:01:15\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN  APPTs\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PDS PLN ZONING\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"19.58\",\"MaxWaitTime\":\"02:12:55\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":\"54.17%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ENGINEER\",\"CountServedTickets\":19,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"11.70\",\"MaxWaitTime\":\"01:35:29\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"48.65%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW LAND DEV\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"1.12\",\"MaxWaitTime\":\"00:03:44\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"70.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PRE REVIEW ZONING\",\"CountServedTickets\":65,\"PercentageServedTickets\":\"50\",\"AvgWaitTime\":\"25.78\",\"MaxWaitTime\":\"07:08:08\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":\"49.49%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"PREREVIEW ENV HEALTH\",\"CountServedTickets\":13,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"3.87\",\"MaxWaitTime\":\"00:27:41\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":\"73.33%\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 5:43:34 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 5:43:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 5:43:34 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 5:43:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 5:43:35 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 5:43:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 5:43:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 5:43:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 5:43:37 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 5:43:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 5:43:39 AM | Request Received getReportData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 fOtherParameters: category:DHR-DEHQ  HOME RV PARK|DRW-DEHQ  RECYCLED WATER|DSS-DEHQ SEPTIC SYSTEM|DWW-DEHQ  WATER WELL|GIN-DEHQ GENERAL INFO|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
11/25/2022 5:43:39 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"}]","reportBody":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"DEHQ  HOME RV PARK\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  RECYCLED WATER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ  WATER WELL\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ GENERAL INFO\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DEHQ SEPTIC SYSTEM\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
11/25/2022 6:32:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
11/25/2022 6:32:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
11/25/2022 6:32:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 6:32:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 6:32:39 AM | Request Received onLoginClick=> userName: ensha | Client IP: 124.29.238.205
11/25/2022 6:32:39 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"HX2JRZC7UF"} | Client IP: 124.29.238.205
11/25/2022 6:32:40 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 124.29.238.205
11/25/2022 6:32:42 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 6:32:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 6:32:43 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 124.29.238.205
11/25/2022 6:32:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 6:32:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 6:32:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 6:32:45 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 6:32:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 6:32:46 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 6:32:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 6:32:49 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
11/25/2022 6:32:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
11/25/2022 6:32:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 124.29.238.205
11/25/2022 6:32:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 124.29.238.205
11/25/2022 6:32:55 AM | Request Received onLoginClick=> userName: ensha | Client IP: 124.29.238.205
11/25/2022 6:32:55 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"Q9G421JS0V"} | Client IP: 124.29.238.205
11/25/2022 6:32:55 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 124.29.238.205
11/25/2022 6:32:56 AM | Request Received getDashboardList=> userId: 17, languageCode:Sp | Client IP: 124.29.238.205
11/25/2022 6:32:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 6:32:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 124.29.238.205
11/25/2022 6:32:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 124.29.238.205
11/25/2022 6:32:57 AM | Request Received getDashboardList=> userId: 17, languageCode:Sp | Client IP: 124.29.238.205
11/25/2022 6:32:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
11/25/2022 6:32:59 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 6:32:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 6:32:59 AM | Request Received getDashboardData=> fid: 92|100|101|103| ftype:  ffrom: 2022-11-25 fto: 2022-11-25 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
11/25/2022 6:32:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
11/25/2022 6:33:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 124.29.238.205
11/25/2022 6:33:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 124.29.238.205