1/18/2023 12:00:12 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-22 fto: 2022-12-22 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:00:12 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":null},{\"colName\":\"Total Time\",\"colValue\":null}]","graphName":"rpt-tellers-attendance-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:00:18 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2022-12-22 fto: 2022-12-22 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:00:18 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global2\",\"Teller\":\"b1\",\"Date\":\"22/12/2022\",\"TicketServed\":23,\"AvgServiceTime\":\"00:00:24\",\"SLAService\":0.00,\"LoggedTime\":\"00:20:21\",\"ServingPercentage\":45.86,\"BackOfficePercentage\":0.00,\"IdlePercentage\":54.14,\"ArrivalTime\":\"06:15:54\",\"EndTime\":\"06:55:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b2\",\"Date\":\"22/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b3\",\"Date\":\"22/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"23\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:24\"},{\"colName\":\"Logged time\",\"colValue\":\"00:20:21\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 45.86% | Back office: 0.00% | Idle: 54.14%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"b1\",\"ServiceHours\":0.16,\"BackOfficeHours\":0.00,\"IdleHours\":0.18,\"ProcessingTime\":\"-\"},{\"Teller\":\"b2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"b3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:00:25 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2022-12-19 fto: 2023-01-17 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:00:25 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"21:13:56\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"02:45:04\",\"EndTime\":\"23:59:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"26/12/2022\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLAService\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackOfficePercentage\":0.00,\"IdlePercentage\":48.18,\"ArrivalTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"26/12/2022\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackOfficePercentage\":3.62,\"IdlePercentage\":94.87,\"ArrivalTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b1\",\"Date\":\"26/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"01:12:34\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"02:56:17\",\"EndTime\":\"05:36:28\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b1\",\"Date\":\"27/12/2022\",\"TicketServed\":11,\"AvgServiceTime\":\"00:01:03\",\"SLAService\":0.00,\"LoggedTime\":\"00:14:14\",\"ServingPercentage\":81.26,\"BackOfficePercentage\":0.00,\"IdlePercentage\":18.74,\"ArrivalTime\":\"05:28:50\",\"EndTime\":\"05:42:20\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b1\",\"Date\":\"22/12/2022\",\"TicketServed\":23,\"AvgServiceTime\":\"00:00:24\",\"SLAService\":0.00,\"LoggedTime\":\"00:20:21\",\"ServingPercentage\":45.86,\"BackOfficePercentage\":0.00,\"IdlePercentage\":54.14,\"ArrivalTime\":\"06:15:54\",\"EndTime\":\"06:55:14\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b2\",\"Date\":\"22/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b2\",\"Date\":\"26/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:16\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"04:26:31\",\"EndTime\":\"04:26:47\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b2\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b3\",\"Date\":\"22/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b3\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b3\",\"Date\":\"26/12/2022\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":0.00,\"LoggedTime\":\"00:23:30\",\"ServingPercentage\":1.63,\"BackOfficePercentage\":0.00,\"IdlePercentage\":98.37,\"ArrivalTime\":\"04:40:13\",\"EndTime\":\"05:04:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d1\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:11\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"00:46:04\",\"EndTime\":\"00:47:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d2\",\"Date\":\"03/01/2023\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:05\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:21\",\"ServingPercentage\":6.17,\"BackOfficePercentage\":0.00,\"IdlePercentage\":93.83,\"ArrivalTime\":\"00:56:27\",\"EndTime\":\"00:57:48\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d3\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"Date\":\"26/12/2022\",\"TicketServed\":14,\"AvgServiceTime\":\"00:02:01\",\"SLAService\":0.00,\"LoggedTime\":\"19:15:33\",\"ServingPercentage\":2.45,\"BackOfficePercentage\":0.00,\"IdlePercentage\":97.55,\"ArrivalTime\":\"13:30:10\",\"EndTime\":\"10:23:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"Date\":\"03/01/2023\",\"TicketServed\":21,\"AvgServiceTime\":\"00:03:14\",\"SLAService\":0.00,\"LoggedTime\":\"23:31:50\",\"ServingPercentage\":4.83,\"BackOfficePercentage\":0.00,\"IdlePercentage\":95.17,\"ArrivalTime\":\"10:19:43\",\"EndTime\":\"10:18:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"Date\":\"02/01/2023\",\"TicketServed\":27,\"AvgServiceTime\":\"00:07:43\",\"SLAService\":0.00,\"LoggedTime\":\"22:21:19\",\"ServingPercentage\":15.54,\"BackOfficePercentage\":0.00,\"IdlePercentage\":84.46,\"ArrivalTime\":\"11:46:12\",\"EndTime\":\"10:19:43\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"Date\":\"04/01/2023\",\"TicketServed\":27,\"AvgServiceTime\":\"00:00:37\",\"SLAService\":0.00,\"LoggedTime\":\"13:42:08\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"10:18:30\",\"EndTime\":\"10:37:10\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"Date\":\"06/01/2023\",\"TicketServed\":230,\"AvgServiceTime\":\"00:00:11\",\"SLAService\":0.00,\"LoggedTime\":\"09:49:34\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"11:27:00\",\"EndTime\":\"12:29:13\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"Date\":\"02/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"Date\":\"04/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"Date\":\"06/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:30\",\"SLAService\":0.00,\"LoggedTime\":\"11:32:06\",\"ServingPercentage\":0.30,\"BackOfficePercentage\":0.03,\"IdlePercentage\":99.67,\"ArrivalTime\":\"11:38:42\",\"EndTime\":\"23:59:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"Date\":\"26/12/2022\",\"TicketServed\":6,\"AvgServiceTime\":\"00:01:36\",\"SLAService\":0.00,\"LoggedTime\":\"00:24:08\",\"ServingPercentage\":40.12,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.88,\"ArrivalTime\":\"13:35:24\",\"EndTime\":\"17:56:51\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"ErrorNumber\":8115,\"ErrorMessage\":\"Arithmetic overflow error converting expression to data type int.\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:00:38 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-19 fto: 2023-01-17 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:00:38 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"21:13:56\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"02:45:04\",\"EndTime\":\"23:59:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"26/12/2022\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLAService\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackOfficePercentage\":0.00,\"IdlePercentage\":48.18,\"ArrivalTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"27/12/2022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"26/12/2022\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackOfficePercentage\":3.62,\"IdlePercentage\":94.87,\"ArrivalTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d1\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:11\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"00:46:04\",\"EndTime\":\"00:47:30\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d2\",\"Date\":\"03/01/2023\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:05\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:21\",\"ServingPercentage\":6.17,\"BackOfficePercentage\":0.00,\"IdlePercentage\":93.83,\"ArrivalTime\":\"00:56:27\",\"EndTime\":\"00:57:48\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d3\",\"Date\":\"03/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"19\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:01:56\"},{\"colName\":\"Logged time\",\"colValue\":\"22:59:36\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 2.67% | Back office: 0.09% | Idle: 97.24%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.60,\"BackOfficeHours\":0.00,\"IdleHours\":21.79,\"ProcessingTime\":\"-\"},{\"Teller\":\"a2\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":0.54,\"ProcessingTime\":\"-\"},{\"Teller\":\"d1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"d2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.02,\"ProcessingTime\":\"-\"},{\"Teller\":\"d3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:00:48 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:00:48 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"26/12/2022\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLAService\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackOfficePercentage\":0.00,\"IdlePercentage\":48.18,\"ArrivalTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"26/12/2022\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackOfficePercentage\":3.62,\"IdlePercentage\":94.87,\"ArrivalTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"18\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:02\"},{\"colName\":\"Logged time\",\"colValue\":\"01:44:08\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 35.34% | Back office: 1.18% | Idle: 63.48%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.60,\"BackOfficeHours\":0.00,\"IdleHours\":0.56,\"ProcessingTime\":\"-\"},{\"Teller\":\"a2\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":0.54,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:01:42 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:01:42 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":7,\"TicketsServedPercent\":38.89,\"AvgServiceTime\":\"00:00:11\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Plataforma\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"00:00:17\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"00:00:17\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Ventanilla\",\"TicketsServed\":5,\"TicketsServedPercent\":27.78,\"AvgServiceTime\":\"00:06:45\",\"SLAService\":80.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"18 / 23 ( 78.26% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:02\"},{\"colName\":\"SLA Service\",\"colValue\":\"94.44%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":7,\"TicketsServedPercent\":38.89,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Plataforma\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Ventanilla\",\"TicketsServed\":5,\"TicketsServedPercent\":27.78,\"AvgServiceTime\":\"0.11\",\"SLAService\":\"80.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:02:23 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:02:23 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLA\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingTime\":\"00:36:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:33:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLA\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingTime\":\"00:00:31\",\"BackendTime\":\"00:01:14\",\"IdleTime\":\"00:32:22\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:03:53 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/18/2023 12:03:54 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"EnlapsedTime\":\"01:10:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"EnlapsedTime\":\"00:34:07\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2022-12-26 04:20:08.000\",\"ActivityEndTime\":\"2022-12-26 04:21:22.000\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/18/2023 12:10:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/18/2023 12:10:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/18/2023 12:10:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:10:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 12:10:32 AM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146
1/18/2023 12:10:32 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"8MOXX4K2U4"} | Client IP: 125.209.125.146
1/18/2023 12:10:33 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146
1/18/2023 12:10:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:10:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:10:35 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:10:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:10:35 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:10:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:10:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:10:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 12:10:37 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:10:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:10:41 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:10:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:10:47 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:10:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global2\",\"OperatorName\":\"b1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global2\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global2\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"d1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global2\",\"OperatorName\":\"d1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"d2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"d3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Yasir Branch\",\"OperatorName\":\"y1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Yasir Branch\",\"OperatorName\":\"y2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\",\"d1\",\"d2\",\"d3\",\"b1\",\"b2\",\"b3\",\"d1\",\"y1\",\"y2\"],\"TicketServed\":[0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:10:50 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:10:50 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d1\",\"EmpID\":\"09876\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d2\",\"EmpID\":\"8686\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d3\",\"EmpID\":\"94837\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b1\",\"EmpID\":\"13579\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b2\",\"EmpID\":\"24680\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"b3\",\"EmpID\":\"74844\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global2\",\"Teller\":\"d1\",\"EmpID\":\"09876\",\"ActiveDirectory\":null,\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y1\",\"EmpID\":\"87655\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Yasir Branch\",\"Teller\":\"y2\",\"EmpID\":\"08765\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:10:53 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:10:53 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d1\",\"EmpID\":\"09876\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d2\",\"EmpID\":\"8686\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"d3\",\"EmpID\":\"94837\",\"ActiveDirectory\":\"-\",\"Date\":\"18/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:11:10 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:11:11 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"EnlapsedTime\":\"01:10:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"EnlapsedTime\":\"00:34:07\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2022-12-26 04:20:08.000\",\"ActivityEndTime\":\"2022-12-26 04:21:22.000\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:12:27 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:12:27 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"48.18\",\"Date\":\"26/12/2022\",\"LoginTime\":\"\\u003cdiv\\u003e   03:09:39   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   04:19:40   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   01:10:01   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":6789,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:14\",\"BackOfficeTimePercentage\":\"3.62\",\"IdleTimePercentage\":\"94.87\",\"Date\":\"26/12/2022\",\"LoginTime\":\"\\u003cdiv\\u003e   03:48:39   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   04:22:46   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:07   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Some urgent work   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:13:25 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:13:25 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2212250001000000001,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:32:57\",\"TransactionWaitingTime\":\"23:36:34\",\"TransactionEndTime\":\"03:45:40\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000002,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:09:48\",\"TransactionEndTime\":\"03:46:16\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000003,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:07\",\"TransactionEndTime\":\"03:46:18\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000004,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:08\",\"TransactionEndTime\":\"03:46:19\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000005,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:10:11\",\"TransactionEndTime\":\"03:46:50\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000006,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:27\",\"TransactionWaitingTime\":\"00:10:44\",\"TransactionEndTime\":\"03:50:01\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000007,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:54\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000008,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:57\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000009,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:52\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:04\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000010,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:53\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:05\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000011,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:37\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"03:51:43\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000012,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:50\",\"TransactionEndTime\":\"03:51:46\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000013,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:21\",\"TransactionWaitingTime\":\"00:00:55\",\"TransactionEndTime\":\"03:52:45\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000014,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:01:10\",\"TransactionEndTime\":\"04:19:23\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000015,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:18\",\"TransactionWaitingTime\":\"00:05:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000016,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:52:49\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:29\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000017,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:16\",\"TransactionServingTime\":\"00:00:22\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000018,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:12\",\"TransactionWaitingTime\":\"00:02:06\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000019,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:04\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000020,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:54:22\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000021,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:55:35\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"04:19:49\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000022,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:12:54\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:05:52\",\"TransactionEndTime\":\"04:18:53\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000023,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:19:35\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000024,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:12\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000025,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:30\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"04:22:33\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"25/18\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:25\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:16:19 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Receptionist Report rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:16:19 AM | Response Sent => {"reportName":"Receptionist Report","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketsIssued\",\"colText\":\"Ticket(s) Issued\"},{\"colName\":\"IssuedTicketsPercentage\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"BackOfficeTime\",\"colText\":\"BackOffice Time\"},{\"colName\":\"BackOfficeCount\",\"colText\":\"BackOffice Count\"},{\"colName\":\"BackOfficeTimePercentage\",\"colText\":\"BackOffice Time %\"},{\"colName\":\"IdleTimePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"Counter\",\"colText\":\"Counter\"},{\"colName\":\"LoginTime\",\"colText\":\"BackOffice Start Time\"},{\"colName\":\"LogoutTime\",\"colText\":\"BackOffice End Time\"},{\"colName\":\"BackOfficeActivity\",\"colText\":\"BackOffice Activity\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":12345,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":0,\"BackOfficeTime\":\"00:00:00\",\"BackOfficeTimePercentage\":\"0.00\",\"IdleTimePercentage\":\"48.18\",\"Date\":\"26/12/2022\",\"LoginTime\":\"\\u003cdiv\\u003e   03:09:39   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   04:19:40   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   1   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   01:10:01   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   -   \\u003cdiv\\u003e\\u003chr\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":6789,\"TicketsIssued\":0,\"IssuedTicketsPercentage\":\"0\",\"BackOfficeCount\":1,\"BackOfficeTime\":\"00:01:14\",\"BackOfficeTimePercentage\":\"3.62\",\"IdleTimePercentage\":\"94.87\",\"Date\":\"26/12/2022\",\"LoginTime\":\"\\u003cdiv\\u003e   03:48:39   \\u003c/div\\u003e\\u003chr\\u003e\",\"LogoutTime\":\"\\u003cdiv\\u003e   04:22:46   \\u003cdiv\\u003e\\u003chr\\u003e\",\"Counter\":\"\\u003cdiv style=\\\"text-align:center\\\"\\u003e   2   \\u003c/div\\u003e\\u003chr\\u003e\",\"EnlapsedTime\":\"\\u003cdiv\\u003e   00:34:07   \\u003cdiv\\u003e\\u003chr\\u003e\",\"BackOfficeActivity\":\"\\u003cdiv style=\\\"min-width:350px\\\"\\u003e   Some urgent work   \\u003cdiv\\u003e\\u003chr\\u003e\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:16:21 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:16:21 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2212250001000000001,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:32:57\",\"TransactionWaitingTime\":\"23:36:34\",\"TransactionEndTime\":\"03:45:40\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000002,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:09:48\",\"TransactionEndTime\":\"03:46:16\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000003,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:07\",\"TransactionEndTime\":\"03:46:18\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000004,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:08\",\"TransactionEndTime\":\"03:46:19\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000005,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:10:11\",\"TransactionEndTime\":\"03:46:50\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000006,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:27\",\"TransactionWaitingTime\":\"00:10:44\",\"TransactionEndTime\":\"03:50:01\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000007,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:54\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000008,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:57\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000009,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:52\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:04\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000010,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:53\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:05\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000011,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:37\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"03:51:43\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000012,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:50\",\"TransactionEndTime\":\"03:51:46\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000013,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:21\",\"TransactionWaitingTime\":\"00:00:55\",\"TransactionEndTime\":\"03:52:45\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000014,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:01:10\",\"TransactionEndTime\":\"04:19:23\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000015,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:18\",\"TransactionWaitingTime\":\"00:05:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000016,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:52:49\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:29\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000017,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:16\",\"TransactionServingTime\":\"00:00:22\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000018,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:12\",\"TransactionWaitingTime\":\"00:02:06\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000019,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:04\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000020,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:54:22\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000021,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:55:35\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"04:19:49\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000022,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:12:54\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:05:52\",\"TransactionEndTime\":\"04:18:53\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000023,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:19:35\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000024,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:12\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000025,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:30\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"04:22:33\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"25/18\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:25\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:46:04 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:46:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:46:08 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:46:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:46:25 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:46:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:46:25 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:46:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:47:02 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:47:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:48:02 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:48:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:48:05 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:48:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:49:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:50:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:50:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:51:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:51:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:52:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:52:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:53:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:53:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:54:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:55:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:55:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:56:02 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames:  | Client IP: 125.209.125.146
1/18/2023 12:56:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:56:41 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:56:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:56:41 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:56:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:56:44 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:56:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:57:08 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:57:08 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:52\",\"CallTime\":\"03:51:03\",\"ServiceEndTime\":\"03:51:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:53\",\"CallTime\":\"03:51:04\",\"ServiceEndTime\":\"03:51:05\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:37\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:06\",\"ServiceEndTime\":\"03:51:43\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:44\",\"ServiceEndTime\":\"03:51:46\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:55\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:21\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:49\",\"ServiceEndTime\":\"03:52:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:52:04\",\"ServiceEndTime\":\"04:19:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:05:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:18\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"04:12:36\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:05:52\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:12:54\",\"CallTime\":\"04:18:46\",\"ServiceEndTime\":\"04:18:53\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:29\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:52:49\",\"CallTime\":\"03:58:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:30\",\"CallTime\":\"04:22:31\",\"ServiceEndTime\":\"04:22:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:27\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:49:33\",\"ServiceEndTime\":\"03:50:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:54\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:47:08\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:57\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:50:16\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:22\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:16\",\"CallTime\":\"03:54:00\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:54:22\",\"CallTime\":\"03:55:06\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:02:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:12\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:55:23\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:55:35\",\"CallTime\":\"03:55:50\",\"ServiceEndTime\":\"04:19:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:58:21\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:19:35\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:12\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"23:36:34\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:32:57\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:12:43\",\"ServiceEndTime\":\"03:45:40\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:09:48\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:45:57\",\"ServiceEndTime\":\"03:46:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:17\",\"ServiceEndTime\":\"03:46:18\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:08\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:18\",\"ServiceEndTime\":\"03:46:19\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:21\",\"ServiceEndTime\":\"03:46:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:57:29 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 12:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 12:57:30 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 12:57:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 12:57:32 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:57:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:57:43 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:57:44 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:52\",\"CallTime\":\"03:51:03\",\"ServiceEndTime\":\"03:51:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:53\",\"CallTime\":\"03:51:04\",\"ServiceEndTime\":\"03:51:05\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:37\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:06\",\"ServiceEndTime\":\"03:51:43\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:44\",\"ServiceEndTime\":\"03:51:46\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:55\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:21\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:49\",\"ServiceEndTime\":\"03:52:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:52:04\",\"ServiceEndTime\":\"04:19:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:05:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:18\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"04:12:36\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:05:52\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:12:54\",\"CallTime\":\"04:18:46\",\"ServiceEndTime\":\"04:18:53\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:29\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:52:49\",\"CallTime\":\"03:58:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:30\",\"CallTime\":\"04:22:31\",\"ServiceEndTime\":\"04:22:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:27\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:49:33\",\"ServiceEndTime\":\"03:50:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:54\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:47:08\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:57\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:50:16\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:22\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:16\",\"CallTime\":\"03:54:00\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:54:22\",\"CallTime\":\"03:55:06\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:02:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:12\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:55:23\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:55:35\",\"CallTime\":\"03:55:50\",\"ServiceEndTime\":\"04:19:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:58:21\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:19:35\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:12\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"23:36:34\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:32:57\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:12:43\",\"ServiceEndTime\":\"03:45:40\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:09:48\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:45:57\",\"ServiceEndTime\":\"03:46:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:17\",\"ServiceEndTime\":\"03:46:18\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:08\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:18\",\"ServiceEndTime\":\"03:46:19\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:21\",\"ServiceEndTime\":\"03:46:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:38 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:41 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:42 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Appointment\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:43 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:44 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[0],\"TicketServed\":[0],\"TicketServedPercentage\":[0.00],\"TicketWaitingPercentage\":[0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:45 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:46 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eAppointment\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003ePlataforma\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"\\u003cstrong\\u003eVentanilla\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:48 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:48 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLAPercentage\":0.00,\"ServiceSLACount\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 ( 0.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[0],\"TicketServed\":[0],\"TicketServedPercentage\":[0.00],\"TicketWaitingPercentage\":[0.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:58:53 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:58:53 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":25,\"ServedTickets\":18,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:25\",\"WaitingSLAPercentage\":44.00,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:02:02\",\"ServiceSLAPercentage\":94.44,\"ServiceSLACount\":17}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 ( 72.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[25],\"TicketServed\":[18],\"TicketServedPercentage\":[94.44],\"TicketWaitingPercentage\":[44.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:08 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:09 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:36\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e77.78\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:10\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003ePlataforma\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:36\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:17\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e12.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PAP Mattercode\",\"AvgWaitTime\":\"00:09:36\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:00:17\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:46\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e42.86\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:03\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e6.25\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003eVentanilla\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:21\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:45\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e80.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e31.25\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:12 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:12 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":25,\"ServedTickets\":18,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:25\",\"WaitingSLAPercentage\":44.00,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:02:02\",\"ServiceSLAPercentage\":94.44,\"ServiceSLACount\":17}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 ( 72.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[25],\"TicketServed\":[18],\"TicketServedPercentage\":[94.44],\"TicketWaitingPercentage\":[44.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:14 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":36.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:01:36\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":4.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":16.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:09:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":28.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:21\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:45\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 (72.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.18,\"AverageWaitingTimePerCategory\":1.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":9.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.35,\"AverageWaitingTimePerCategory\":1.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":6.76,\"AverageWaitingTimePerCategory\":3.36,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:15 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:15 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:01:36\",\"MaxWaitTime\":\"00:05:33\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"CountServedTickets\":2,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:09:36\",\"MaxWaitTime\":\"00:10:57\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":3,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:01:46\",\"MaxWaitTime\":\"00:05:04\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"CountServedTickets\":5,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:21\",\"MaxWaitTime\":\"00:10:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 (72.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | Max.: 00:10:57 | SLA: 44.00% (11)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Fees\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"45\",\"AvgWaitTime\":\"1.62\",\"MaxWaitTime\":\"00:05:33\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"77.78%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"9.62\",\"MaxWaitTime\":\"00:10:57\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"1.78\",\"MaxWaitTime\":\"00:05:04\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"42.86%\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"3.37\",\"MaxWaitTime\":\"00:10:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"20.00%\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:17 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:17 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":25,\"ServedTickets\":18,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:25\",\"WaitingSLAPercentage\":44.00,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:02:02\",\"ServiceSLAPercentage\":94.44,\"ServiceSLACount\":17}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 ( 72.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[25],\"TicketServed\":[18],\"TicketServedPercentage\":[94.44],\"TicketWaitingPercentage\":[44.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:18 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:18 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transaction\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transaction\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transaction\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eFees\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:36\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e77.78\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:10\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e8\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003ePlataforma\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:36\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:17\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e12.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PAP Mattercode\",\"AvgWaitTime\":\"00:09:36\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"00:00:17\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"2\",\"ServedTicketsPerCategory\":\"2\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003eUtility\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:46\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e42.86\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:03\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e6.25\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"},{\"CategoryName\":\"\\u003cstrong\\u003eVentanilla\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:21\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e20.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e1\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:06:45\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e80.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e5\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e31.25\\u003c/strong\\u003e\",\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:22 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Hourly Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:22 AM | Response Sent => {"reportName":"Hourly Detail","reportHeaders":"[{\"colName\":\"Inhour\",\"colText\":\"Hour\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"PercentageIssuedTickets\":0,\"ServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"AvgServiceTime\":\"00:00:00\",\"WaitingSLAPercentage\":0.00,\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":null},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":null}]","graphName":"rpt-hourly-detail-component","graphData":"[{\"Inhour\":\"09:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"15:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"12:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"18:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"10:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"19:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"13:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"16:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"17:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"11:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"20:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"14:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0},{\"Inhour\":\"08:00\",\"IssuedTickets\":0,\"ServedTickets\":0,\"TicketComplianceInTargetWT\":0,\"TicketComplianceInTargetST\":0}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:26 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLA\":93.75,\"DaysWorked\":1,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackendPercentage\":0.00,\"IdlePercentage\":48.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackendPercentage\":3.62,\"IdlePercentage\":94.87,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\"],\"TicketServed\":[16,2],\"SLA\":[93.75,100.00],\"ServingPercentage\":[51.82,1.51],\"BackendPercentage\":[0.00,3.62],\"IdlePercentage\":[48.18,94.87],\"ProcessingTime\":[\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:30 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:30 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"26/12/2022\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLAService\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackOfficePercentage\":0.00,\"IdlePercentage\":48.18,\"ArrivalTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"26/12/2022\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackOfficePercentage\":3.62,\"IdlePercentage\":94.87,\"ArrivalTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"18\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:02\"},{\"colName\":\"Logged time\",\"colValue\":\"01:44:08\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 35.34% | Back office: 1.18% | Idle: 63.48%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.60,\"BackOfficeHours\":0.00,\"IdleHours\":0.56,\"ProcessingTime\":\"-\"},{\"Teller\":\"a2\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":0.54,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:33 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:34 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":7,\"TicketsServedPercent\":38.89,\"AvgServiceTime\":\"00:00:11\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Plataforma\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"00:00:17\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"00:00:17\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Ventanilla\",\"TicketsServed\":5,\"TicketsServedPercent\":27.78,\"AvgServiceTime\":\"00:06:45\",\"SLAService\":80.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"00:00:29\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"18 / 23 ( 78.26% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:02\"},{\"colName\":\"SLA Service\",\"colValue\":\"94.44%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Fees\",\"TicketsServed\":7,\"TicketsServedPercent\":38.89,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Plataforma\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Utility\",\"TicketsServed\":2,\"TicketsServedPercent\":11.11,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Category\":\"Ventanilla\",\"TicketsServed\":5,\"TicketsServedPercent\":27.78,\"AvgServiceTime\":\"0.11\",\"SLAService\":\"80.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Fees\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Category\":\"Utility\",\"TicketsServed\":1,\"TicketsServedPercent\":5.56,\"AvgServiceTime\":\"0.01\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:36 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:36 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLA\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingTime\":\"00:36:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:33:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLA\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingTime\":\"00:00:31\",\"BackendTime\":\"00:01:14\",\"IdleTime\":\"00:32:22\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 12:59:40 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 12:59:40 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"EnlapsedTime\":\"01:10:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"EnlapsedTime\":\"00:34:07\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2022-12-26 04:20:08.000\",\"ActivityEndTime\":\"2022-12-26 04:21:22.000\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:01:22 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:01:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":36.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:01:36\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":4.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":16.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:09:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":28.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:21\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:45\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 (72.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.18,\"AverageWaitingTimePerCategory\":1.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":9.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.35,\"AverageWaitingTimePerCategory\":1.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":6.76,\"AverageWaitingTimePerCategory\":3.36,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:01:29 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:01:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 1:01:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 1:01:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 1:01:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 1:01:59 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 1:01:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 1:02:00 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 1:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 1:02:00 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 1:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 1:02:02 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:02:07 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:02:11 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":36.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:01:36\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":4.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":16.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:09:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":28.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:21\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:45\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 (72.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.18,\"AverageWaitingTimePerCategory\":1.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":9.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.35,\"AverageWaitingTimePerCategory\":1.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":6.76,\"AverageWaitingTimePerCategory\":3.36,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:02:15 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:18 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:18 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"IssuedTickets\":25,\"ServedTickets\":18,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:25\",\"WaitingSLAPercentage\":44.00,\"WaitingSLACount\":11,\"AvgServiceTime\":\"00:02:02\",\"ServiceSLAPercentage\":94.44,\"ServiceSLACount\":17}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 ( 72.00% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"OldGlobal\"],\"TicketIssued\":[25],\"TicketServed\":[18],\"TicketServedPercentage\":[94.44],\"TicketWaitingPercentage\":[44.00]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 1:02:25 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Wait Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:28 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Wait Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:31 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Service Ticket By Category rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:36 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Service Ticket By Day rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 1:02:39 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: language:En rptName: Export Service Performance Branch Comparison rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 2:05:06 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 2:05:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 2:05:06 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 2:05:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 2:05:08 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146
1/18/2023 2:05:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 2:05:45 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 2:05:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 2:05:45 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 2:05:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 2:05:48 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 2:05:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 2:05:48 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 125.209.125.146
1/18/2023 2:05:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 3:30:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 3:30:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 6:14:48 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 125.209.125.146
1/18/2023 6:14:48 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"LEAP84I5NQ"} | Client IP: 125.209.125.146
1/18/2023 6:14:49 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 125.209.125.146
1/18/2023 6:14:51 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 6:14:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/18/2023 6:14:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/18/2023 6:14:54 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:14:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":10.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:00:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":10.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:00:04\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:03\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":77.78,\"AvgWaitTime\":\"00:10:22\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:01:17\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":1,\"PercentageNoShowTickets\":10.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 10 (90.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:18 | SLA: 70.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:01 | SLA: 88.89%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (10.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.15,\"AverageWaitingTimePerCategory\":0.07,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.05,\"AverageWaitingTimePerCategory\":0.07,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":1.29,\"AverageWaitingTimePerCategory\":10.37,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:15:04 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:15:05 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:11\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:32:15\",\"CallTime\":\"02:32:22\",\"ServiceEndTime\":\"02:32:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:32:15\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:32:22\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:32:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:32:33\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:22\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:32:17\",\"CallTime\":\"02:32:39\",\"ServiceEndTime\":\"02:32:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:32:17\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:32:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:32:39\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:32:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:38\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:33:48\",\"CallTime\":\"02:33:53\",\"ServiceEndTime\":\"02:35:32\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:33:48\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:33:53\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:33:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:35:32\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:01:46\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:33:48\",\"CallTime\":\"02:35:34\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:33:48\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:35:34\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:35:34\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:35:42\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:59\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:18\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:34:44\",\"CallTime\":\"02:35:43\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:34:44\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:35:43\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:35:44\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:36:02\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:09\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:36:01\",\"CallTime\":\"02:36:05\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:36:01\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:36:05\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:36:05\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:36:14\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:36:14\",\"CallTime\":\"02:36:18\",\"ServiceEndTime\":\"02:36:21\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:36:14\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:36:18\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:36:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:36:21\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:38\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:34:45\",\"CallTime\":\"02:36:23\",\"ServiceEndTime\":\"02:36:27\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:34:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:36:23\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:36:23\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:36:27\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:39:28\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:34:45\",\"CallTime\":\"03:14:13\",\"ServiceEndTime\":\"03:14:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:34:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"03:14:13\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"03:14:13\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"03:14:16\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:38:31\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:06:42\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:35:50\",\"CallTime\":\"03:14:21\",\"ServiceEndTime\":\"03:21:03\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:35:50\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"03:14:21\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"03:14:21\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"03:21:03\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:40:36 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2022-12-22 fto: 2022-12-22 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:40:36 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:40:42 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:40:43 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:52\",\"CallTime\":\"03:51:03\",\"ServiceEndTime\":\"03:51:04\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:53\",\"CallTime\":\"03:51:04\",\"ServiceEndTime\":\"03:51:05\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:12\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:37\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:06\",\"ServiceEndTime\":\"03:51:43\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:44\",\"ServiceEndTime\":\"03:51:46\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:55\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:21\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:51:49\",\"ServiceEndTime\":\"03:52:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:03\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"03:52:04\",\"ServiceEndTime\":\"04:19:23\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE006 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:05:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:18\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:50:54\",\"CallTime\":\"04:12:36\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:05:52\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:12:54\",\"CallTime\":\"04:18:46\",\"ServiceEndTime\":\"04:18:53\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE007 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:29\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:52:49\",\"CallTime\":\"03:58:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:01\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:02\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:30\",\"CallTime\":\"04:22:31\",\"ServiceEndTime\":\"04:22:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eFE009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:27\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:49:33\",\"ServiceEndTime\":\"03:50:01\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:54\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:47:08\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Plataforma\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:10:57\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:14\",\"CallTime\":\"03:50:16\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003ePA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:22\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:16\",\"CallTime\":\"03:54:00\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:00:44\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:54:22\",\"CallTime\":\"03:55:06\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:02:06\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:12\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:55:23\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:55:35\",\"CallTime\":\"03:55:50\",\"ServiceEndTime\":\"04:19:49\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:05:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:53:17\",\"CallTime\":\"03:58:21\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:19:35\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:22:12\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eUT005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"23:36:34\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:32:57\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:12:43\",\"ServiceEndTime\":\"03:45:40\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:09:48\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:09\",\"CallTime\":\"03:45:57\",\"ServiceEndTime\":\"03:46:16\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:17\",\"ServiceEndTime\":\"03:46:18\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:08\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:01\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:18\",\"ServiceEndTime\":\"03:46:19\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:10:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:29\",\"Date\":\"2022-12-26\",\"IssueTime\":\"03:36:10\",\"CallTime\":\"03:46:21\",\"ServiceEndTime\":\"03:46:50\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:41:01 AM | Request Received getReportData=> fid: 2 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:41:02 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"02:19:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:07\",\"Date\":\"2022-12-26\",\"IssueTime\":\"02:34:05\",\"CallTime\":\"04:53:38\",\"ServiceEndTime\":\"04:53:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"02:20:57\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"02:34:06\",\"CallTime\":\"04:55:03\",\"ServiceEndTime\":\"04:55:03\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA008 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"02:19:33\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"02:36:24\",\"CallTime\":\"04:55:57\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA009 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"02:19:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"2022-12-26\",\"IssueTime\":\"02:36:24\",\"CallTime\":\"04:55:59\",\"ServiceEndTime\":\"04:56:17\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA010 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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Served\",\"WaitingTime\":\"00:25:49\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:30:12\",\"CallTime\":\"04:56:01\",\"ServiceEndTime\":\"04:56:20\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA012 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Global2\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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Unserved\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2022-12-26\",\"IssueTime\":\"04:56:48\",\"CallTime\":null,\"ServiceEndTime\":\"23:59:00\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA014 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:46:51 AM | Request Received getReportData=> fid: 2 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:46:51 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:47:06 AM | Request Received getReportData=> fid: 2 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:47:06 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:47:11 AM | Request Received getReportData=> fid: 2 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:47:11 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/18/2023 6:47:16 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:47:16 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:07\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:11\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:32:15\",\"CallTime\":\"02:32:22\",\"ServiceEndTime\":\"02:32:33\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:32:15\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:32:22\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:32:22\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:32:33\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:22\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:06\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:32:17\",\"CallTime\":\"02:32:39\",\"ServiceEndTime\":\"02:32:45\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:32:17\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:32:39\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:32:39\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:32:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:38\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:33:48\",\"CallTime\":\"02:33:53\",\"ServiceEndTime\":\"02:35:32\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:33:48\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:33:53\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:33:54\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:35:32\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket No Show\",\"WaitingTime\":\"00:01:46\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:33:48\",\"CallTime\":\"02:35:34\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:33:48\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:35:34\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:35:34\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:35:42\\\",\\\"status\\\":\\\"Ticket NoShow\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket set with no show status\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA004 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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1/18/2023 6:47:19 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking2 rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:47:19 AM | Response Sent => {"reportName":"Ticket Tracking2","reportHeaders":"[{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Time\",\"colText\":\"Time\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"CounterId\",\"colText\":\"Counter\"},{\"colName\":\"Action\",\"colText\":\"Action\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"PhoneNumber\",\"colText\":\"Phone Number\"},{\"colName\":\"Email\",\"colText\":\"Email\"},{\"colName\":\"ClientInfo\",\"colText\":\"Client Information\"},{\"colName\":\"ClientInfo2\",\"colText\":\"Client Information 2\"},{\"colName\":\"TicketOrigin\",\"colText\":\"Ticket Origin\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"TicketNumber\":\"VA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:11\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"18-01-2023\",\"Time\":\"02:32:15\",\"CounterId\":\"0\",\"EventId\":\"313\"},{\"TicketNumber\":\"VA001\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:07\",\"ServiceTime\":\"00:00:11\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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served\",\"Date\":\"18-01-2023\",\"Time\":\"02:32:33\",\"CounterId\":\"1\",\"EventId\":\"319\"},{\"TicketNumber\":\"VA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"18-01-2023\",\"Time\":\"02:32:17\",\"CounterId\":\"0\",\"EventId\":\"314\"},{\"TicketNumber\":\"VA002\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:22\",\"ServiceTime\":\"00:00:06\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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served\",\"Date\":\"18-01-2023\",\"Time\":\"02:35:32\",\"CounterId\":\"1\",\"EventId\":\"336\"},{\"TicketNumber\":\"VA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:46\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"18-01-2023\",\"Time\":\"02:33:48\",\"CounterId\":\"0\",\"EventId\":\"328\"},{\"TicketNumber\":\"VA004\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Ventanilla\",\"Teller\":\"a1\",\"WaitingTime\":\"00:01:46\",\"ServiceTime\":\"00:00:00\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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status\",\"Date\":\"18-01-2023\",\"Time\":\"02:35:42\",\"CounterId\":\"1\",\"EventId\":\"344\"},{\"TicketNumber\":\"VA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:09\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket has been issued\",\"Date\":\"18-01-2023\",\"Time\":\"02:36:01\",\"CounterId\":\"0\",\"EventId\":\"351\"},{\"TicketNumber\":\"VA005\",\"ClientName\":\"\\u0027N/A\",\"Category\":\"Fees\",\"Teller\":\"a1\",\"WaitingTime\":\"00:00:04\",\"ServiceTime\":\"00:00:09\",\"BranchName\":\"OldGlobal\",\"PhoneNumber\":\"N/A\",\"Email\":\"N/A\",\"ClientInfo\":\"N/A\",\"ClientInfo2\":\"N/A\",\"TicketOrigin\":\"kiosk\",\"ProcessingTime\":\"-\",\"Action\":\"Ticket 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1/18/2023 6:54:10 AM | Request Received getReportData=> fid: 1 ftype:  ffrom: 2023-01-18 fto: 2023-01-18 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 125.209.125.146
1/18/2023 6:54:10 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Fees\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:09\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:36:01\",\"CallTime\":\"02:36:05\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:36:01\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:36:05\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"02:36:05\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"02:36:14\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Utility\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket 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data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eVA005 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"OldGlobal\",\"Category\":\"Ventanilla\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:38\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"2023-01-18\",\"IssueTime\":\"02:34:45\",\"CallTime\":\"02:36:23\",\"ServiceEndTime\":\"02:36:27\",\"Codecustomerservice\":\"-\",\"ProcessingTime\":\"-\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"02:34:45\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"02:36:23\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"a1\\\",\\\"description\\\":\\\"Tickted has been called 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1/18/2023 6:55:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/18/2023 6:55:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146