1/20/2023 1:01:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/20/2023 1:01:43 AM | Request Received onLoginClick=> userName: admin | Client IP: 124.29.238.205
1/20/2023 1:01:43 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"47GJSU9S7Y"} | Client IP: 124.29.238.205
1/20/2023 1:01:44 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 124.29.238.205
1/20/2023 1:01:45 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 1:01:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:01:48 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:01:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:01:52 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:01:52 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 1:01:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:01:54 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:01:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:01:54 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205
1/20/2023 1:01:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:12 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:02:12 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 124.29.238.205
1/20/2023 1:02:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/20/2023 1:02:18 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:02:19 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:02:19 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 1:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:32 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 1:02:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:36 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 1:02:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:45 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:02:45 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 124.29.238.205
1/20/2023 1:02:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:02:53 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 1:02:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 1:02:53 AM | Request Received getDashboardData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 124.29.238.205
1/20/2023 1:02:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 1:03:00 AM | Request Received getDashboardData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 2 fFilters:  | Client IP: 124.29.238.205
1/20/2023 1:03:01 AM | Request Received getDashboardData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 2 fFilters:  | Client IP: 124.29.238.205
1/20/2023 1:03:02 AM | Request Received getDashboardData=> fid: 1 ftype:  ffrom: 2022-12-26 fto: 2022-12-26 operatorId: 2 fFilters:  | Client IP: 124.29.238.205
1/20/2023 1:04:13 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:13 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":36.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":44.44,\"AvgWaitTime\":\"00:01:36\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:00:10\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":4.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":16.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:09:36\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":28.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":16.67,\"AvgWaitTime\":\"00:01:46\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":42.86,\"AvgServiceTime\":\"00:00:21\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":8.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":27.78,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":20.00,\"AvgServiceTime\":\"00:06:45\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"-\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"18 / 25 (72.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:25 | SLA: 44.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:02:02 | SLA: 94.44%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (20.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.18,\"AverageWaitingTimePerCategory\":1.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Plataforma\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":9.61,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.35,\"AverageWaitingTimePerCategory\":1.78,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"Ventanilla\",\"AverageServiceTimePerCategory\":6.76,\"AverageWaitingTimePerCategory\":3.36,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:04:17 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLA\":93.75,\"DaysWorked\":1,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackendPercentage\":0.00,\"IdlePercentage\":48.18,\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackendPercentage\":3.62,\"IdlePercentage\":94.87,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"a1\",\"a2\"],\"TicketServed\":[16,2],\"SLA\":[93.75,100.00],\"ServingPercentage\":[51.82,1.51],\"BackendPercentage\":[0.00,3.62],\"IdlePercentage\":[48.18,94.87],\"ProcessingTime\":[\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:04:19 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:19 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"Date\":\"26/12/2022\",\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLAService\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingPercentage\":51.82,\"BackOfficePercentage\":0.00,\"IdlePercentage\":48.18,\"ArrivalTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"Date\":\"26/12/2022\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLAService\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingPercentage\":1.51,\"BackOfficePercentage\":3.62,\"IdlePercentage\":94.87,\"ArrivalTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"18\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:02:02\"},{\"colName\":\"Logged time\",\"colValue\":\"01:44:08\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 35.34% | Back office: 1.18% | Idle: 63.48%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.60,\"BackOfficeHours\":0.00,\"IdleHours\":0.56,\"ProcessingTime\":\"-\"},{\"Teller\":\"a2\",\"ServiceHours\":0.01,\"BackOfficeHours\":0.02,\"IdleHours\":0.54,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:04:25 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:25 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a1\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":16,\"AvgServiceTime\":\"00:02:16\",\"SLA\":0.00,\"LoggedTime\":\"01:10:01\",\"ServingTime\":\"00:36:17\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:33:44\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"OperatorName\":\"a2\",\"Date\":\"26/12/2022\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:15\",\"SLA\":0.00,\"LoggedTime\":\"00:34:07\",\"ServingTime\":\"00:00:31\",\"BackendTime\":\"00:01:14\",\"IdleTime\":\"00:32:22\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:04:33 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:34 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"OldGlobal\",\"Teller\":\"a1\",\"EmpID\":\"12345\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"03:09:39\",\"EndTime\":\"04:19:40\",\"EnlapsedTime\":\"01:10:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"OldGlobal\",\"Teller\":\"a2\",\"EmpID\":\"6789\",\"ActiveDirectory\":\"-\",\"Date\":\"26/12/2022\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"03:48:39\",\"EndTime\":\"04:22:46\",\"EnlapsedTime\":\"00:34:07\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"2022-12-26 04:20:08.000\",\"ActivityEndTime\":\"2022-12-26 04:21:22.000\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 1:04:52 AM | Request Received getReportData=> fid: 1| ftype:  ffrom: 2022-12-26 fto: 2022-12-26 fOtherParameters: category:APP-Appointment|FEE-Fees|PAP-Plataforma|UTL-Utility|VAP-Ventanilla|$operator:$language:En rptName: Ticket Detail with Customer Feedback rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 124.29.238.205
1/20/2023 1:04:52 AM | Response Sent => {"reportName":"Ticket Detail with Customer Feedback","reportHeaders":"[{\"colName\":\"BranchCode\",\"colText\":\"Branch Code\"},{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"RegionName\",\"colText\":\"Region Name\"},{\"colName\":\"ServiceType\",\"colText\":\"Service Type\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"TransactionDate\",\"colText\":\"Transaction Date\"},{\"colName\":\"TransactionTime\",\"colText\":\"Transaction Time\"},{\"colName\":\"TransactionServingTime\",\"colText\":\"Transaction Serving Time\"},{\"colName\":\"TransactionWaitingTime\",\"colText\":\"Transaction Waiting Time\"},{\"colName\":\"TransactionEndTime\",\"colText\":\"Transaction End Time\"},{\"colName\":\"TicketStatus\",\"colText\":\"Ticket Status\"},{\"colName\":\"Happy\",\"colText\":\"Happy\"},{\"colName\":\"Satisfied\",\"colText\":\"Satisfied\"},{\"colName\":\"Dissatisfied\",\"colText\":\"Dissatisfied\"},{\"colName\":\"TerminalID\",\"colText\":\"Terminal ID\"},{\"colName\":\"TellerID\",\"colText\":\"Teller ID\"},{\"colName\":\"TellerName\",\"colText\":\"Teller Name\"}]","reportBody":"[{\"TicketId\":2212250001000000001,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:32:57\",\"TransactionWaitingTime\":\"23:36:34\",\"TransactionEndTime\":\"03:45:40\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000002,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:09\",\"TransactionServingTime\":\"00:00:19\",\"TransactionWaitingTime\":\"00:09:48\",\"TransactionEndTime\":\"03:46:16\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000003,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:07\",\"TransactionEndTime\":\"03:46:18\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000004,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:10:08\",\"TransactionEndTime\":\"03:46:19\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000005,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Ventanilla\",\"TicketNumber\":\"VA005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:10\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:10:11\",\"TransactionEndTime\":\"03:46:50\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000006,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:27\",\"TransactionWaitingTime\":\"00:10:44\",\"TransactionEndTime\":\"03:50:01\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000007,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:54\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000008,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"PA003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:36:14\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:10:57\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000009,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:52\",\"TransactionServingTime\":\"00:00:01\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:04\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000010,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:53\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:11\",\"TransactionEndTime\":\"03:51:05\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000011,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:37\",\"TransactionWaitingTime\":\"00:00:12\",\"TransactionEndTime\":\"03:51:43\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000012,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:50\",\"TransactionEndTime\":\"03:51:46\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000013,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:21\",\"TransactionWaitingTime\":\"00:00:55\",\"TransactionEndTime\":\"03:52:45\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000014,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE006\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:03\",\"TransactionWaitingTime\":\"00:01:10\",\"TransactionEndTime\":\"04:19:23\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000015,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:50:54\",\"TransactionServingTime\":\"00:00:18\",\"TransactionWaitingTime\":\"00:05:33\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000016,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE008\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:52:49\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:29\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000017,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:16\",\"TransactionServingTime\":\"00:00:22\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000018,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:12\",\"TransactionWaitingTime\":\"00:02:06\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket Transferred\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000019,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT003\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:53:17\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:05:04\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000020,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT001\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:54:22\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:44\",\"TransactionEndTime\":null,\"TicketStatus\":\"Ticket No Show\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000021,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT002\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"03:55:35\",\"TransactionServingTime\":\"00:00:29\",\"TransactionWaitingTime\":\"00:00:15\",\"TransactionEndTime\":\"04:19:49\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"},{\"TicketId\":2212250001000000022,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Plataforma\",\"TicketNumber\":\"FE007\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:12:54\",\"TransactionServingTime\":\"00:00:07\",\"TransactionWaitingTime\":\"00:05:52\",\"TransactionEndTime\":\"04:18:53\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":1,\"TellerID\":1,\"TellerName\":\"a1\"},{\"TicketId\":2212250001000000023,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT004\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:19:35\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000024,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Utility\",\"TicketNumber\":\"UT005\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:12\",\"TransactionServingTime\":\"00:00:00\",\"TransactionWaitingTime\":\"00:00:00\",\"TransactionEndTime\":\"23:59:00\",\"TicketStatus\":\"Ticket Unserved\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":null,\"TellerID\":null,\"TellerName\":\"-\"},{\"TicketId\":2212250001000000025,\"BranchCode\":\"QA01\",\"BranchName\":\"OldGlobal\",\"RegionName\":\"Region 2\",\"ServiceType\":\"Fees\",\"TicketNumber\":\"FE009\",\"TransactionDate\":\"12/26/2022\",\"TransactionTime\":\"04:22:30\",\"TransactionServingTime\":\"00:00:02\",\"TransactionWaitingTime\":\"00:00:01\",\"TransactionEndTime\":\"04:22:33\",\"TicketStatus\":\"Ticket Served\",\"VeryDissatisfied\":\"\",\"Dissatisfied\":\"\",\"Average\":\"\",\"Satisfied\":\"\",\"VerySatisfied\":\"\",\"TerminalID\":2,\"TellerID\":2,\"TellerName\":\"a2\"}]","filters":"[]","summaryData":"[{\"colName\":\"Ticket Issued/Served\",\"colValue\":\"25/18\"},{\"colName\":\"Avg. Waiting Time\",\"colValue\":\"Avg 00:03:25\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"Avg 00:02:02\"}]","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 124.29.238.205
1/20/2023 6:45:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 54.185.234.214
1/20/2023 6:45:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 54.185.234.214
1/20/2023 6:46:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:46:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/20/2023 6:46:19 AM | Request Received onLoginClick=> userName: admin | Client IP: 125.209.125.146
1/20/2023 6:46:19 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"admin","Password":"Ptv6/I7+Ihc=","tokenKey":"U859S84XQP"} | Client IP: 125.209.125.146
1/20/2023 6:48:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:48:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/20/2023 6:48:21 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:48:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/20/2023 6:48:21 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:48:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 125.209.125.146
1/20/2023 6:48:22 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/20/2023 6:48:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/20/2023 6:49:21 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 125.209.125.146
1/20/2023 6:49:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 125.209.125.146
1/20/2023 6:49:29 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
1/20/2023 6:49:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
1/20/2023 6:50:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:50:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/20/2023 6:50:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 125.209.125.146
1/20/2023 6:50:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 125.209.125.146
1/20/2023 6:53:50 AM | Request Received onLoginClick=> userName: ADMIN | Client IP: 119.73.104.167
1/20/2023 6:53:50 AM | Response Sent => {"Result":"0","UserID":"5","UserRoleID":"2","UserLevelID":"1-R","UserName":"ADMIN","Password":"Ptv6/I7+Ihc=","tokenKey":"K89UEXWFZK"} | Client IP: 119.73.104.167
1/20/2023 6:53:50 AM | Request Received getUserModuleRights=> branchId:0userId: 5 | Client IP: 119.73.104.167
1/20/2023 6:54:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.104.167
1/20/2023 6:54:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.104.167
1/20/2023 6:54:01 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.73.104.167
1/20/2023 6:54:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.104.167
1/20/2023 6:54:02 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 119.73.104.167
1/20/2023 6:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 119.73.104.167
1/20/2023 6:54:02 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.104.167
1/20/2023 6:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.104.167
1/20/2023 6:54:27 AM | Request Received getReportData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.104.167
1/20/2023 6:54:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.104.167
1/20/2023 6:55:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/20/2023 6:55:13 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 6:55:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 6:55:13 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 6:55:14 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 6:55:14 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 6:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Request Received getDashboardList=> userId: 5, languageCode:En | Client IP: 124.29.238.205
1/20/2023 6:55:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205
1/20/2023 6:55:35 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 6:55:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205
1/20/2023 6:56:35 AM | Request Received getDashboardData=> fid: 1|2|3| ftype:  ffrom: 2023-01-20 fto: 2023-01-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205
1/20/2023 6:56:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205