2/20/2023 11:33:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.50
2/20/2023 11:33:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.50
2/20/2023 11:33:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.50
2/20/2023 11:33:40 PM | Request Received onLoginClick=> userName: ensha | Client IP: 119.73.97.50
2/20/2023 11:33:40 PM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"7M69JFSHBM"} | Client IP: 119.73.97.50
2/20/2023 11:33:40 PM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 119.73.97.50
2/20/2023 11:33:42 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.50
2/20/2023 11:33:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.97.50
2/20/2023 11:33:43 PM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 119.73.97.50
2/20/2023 11:33:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":92,"UserId":17,"DashboardName":"Meezan_Remaining","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670970130833)\/","DashboardCreatedTime":"\/Date(1670970130833)\/"},{"DashboardID":91,"UserId":17,"DashboardName":"Meezan_Branches","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1670951389403)\/","DashboardCreatedTime":"\/Date(1670951389403)\/"},{"DashboardID":93,"UserId":17,"DashboardName":"Meezan_OpenTicket","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672953034930)\/","DashboardCreatedTime":"\/Date(1672953034930)\/"}] | Client IP: 119.73.97.50
2/20/2023 11:33:43 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:33:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:33:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 119.73.97.50
2/20/2023 11:33:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 119.73.97.50
2/20/2023 11:33:46 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:33:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:34:43 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:34:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:35:43 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:35:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:36:13 PM | Request Received getDashboardData=> fid: 230|228|229|224| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:36:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:36:23 PM | Request Received getDashboardData=> fid: 230| ftype:  ffrom: 2023-02-21 fto: 2023-02-21 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:36:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:36:32 PM | Request Received getDashboardData=> fid: 230| ftype:  ffrom: 2023-01-22 fto: 2023-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 119.73.97.50
2/20/2023 11:36:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 119.73.97.50
2/20/2023 11:36:48 PM | Request Received getReportData=> fid: 230| ftype:  ffrom: 2023-01-22 fto: 2023-02-20 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:36:49 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Extra\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":26.80,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:26:00\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":38.46,\"AvgServiceTime\":\"00:01:40\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":88.89,\"NoShowTickets\":3,\"PercentageNoShowTickets\":3.09,\"UnqualifiedTickets\":5,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":31,\"PercentageIssuedTickets\":31.96,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":27.27,\"AvgWaitTime\":\"00:02:22\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":51.61,\"AvgServiceTime\":\"00:01:15\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":94.44,\"NoShowTickets\":4,\"PercentageNoShowTickets\":4.12,\"UnqualifiedTickets\":9,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":40,\"PercentageIssuedTickets\":41.24,\"ServedTicketsPerCategory\":30,\"PercentageServedTickets\":45.45,\"AvgWaitTime\":\"00:04:47\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":57.50,\"AvgServiceTime\":\"00:00:49\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":96.67,\"NoShowTickets\":7,\"PercentageNoShowTickets\":7.22,\"UnqualifiedTickets\":3,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"66 / 97 (68.04%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:41 | SLA: 50.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:10 | SLA: 93.94%\"},{\"colName\":\"No Show\",\"colValue\":\"14 (14.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Extra\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":1.67,\"AverageWaitingTimePerCategory\":26.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":1.26,\"AverageWaitingTimePerCategory\":2.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.82,\"AverageWaitingTimePerCategory\":4.79,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:36:59 PM | Request Received getReportData=> fid: 230| ftype:  ffrom: 2023-01-27 fto: 2023-01-27 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:36:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:04\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:00:14\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":10.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9 / 10 (90.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:04 | SLA: 80.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:14 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (10.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.24,\"AverageWaitingTimePerCategory\":2.07,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:37:25 PM | Request Received getReportData=> fid: 230| ftype:  ffrom: 2023-01-27 fto: 2023-01-27 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:37:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":9,\"AvgServiceTime\":\"00:00:14\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:10:36\",\"ServingPercentage\":20.75,\"BackendPercentage\":0.63,\"IdlePercentage\":78.62,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\"],\"TicketServed\":[9,0,0],\"SLA\":[100.00,0.00,0.00],\"ServingPercentage\":[20.75,0.00,0.00],\"BackendPercentage\":[0.63,0.00,0.00],\"IdlePercentage\":[78.62,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:45:08 PM | Request Received getReportData=> fid: 230| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:45:09 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\"],\"TicketServed\":[15,10,4],\"SLA\":[100.00,100.00,100.00],\"ServingPercentage\":[22.77,1.96,83.33],\"BackendPercentage\":[0.55,0.02,0.00],\"IdlePercentage\":[76.68,98.02,16.67],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
2/20/2023 11:45:14 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:45:14 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[15,10,4,8,2,0],\"SLA\":[100.00,100.00,100.00,75.00,100.00,0.00],\"ServingPercentage\":[22.77,1.96,83.33,25.84,85.00,0.00],\"BackendPercentage\":[0.55,0.02,0.00,0.00,0.00,0.00],\"IdlePercentage\":[76.68,98.02,16.67,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
2/20/2023 11:45:26 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:45:26 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"CategoryName\":\"Extra\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":5.77,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":2.56,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":38.46,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":35.90,\"AvgWaitTime\":\"00:00:59\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":65.00,\"AvgServiceTime\":\"00:01:20\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":6,\"PercentageNoShowTickets\":11.54,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":55.77,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:04:41\",\"WaitingSLACount\":19,\"WaitingSLAPercentage\":65.52,\"AvgServiceTime\":\"00:00:26\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":5,\"PercentageNoShowTickets\":9.62,\"UnqualifiedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"39 / 52 (75.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:07 | SLA: 63.46%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:48 | SLA: 94.87%\"},{\"colName\":\"No Show\",\"colValue\":\"11 (21.15%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Extra\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees\",\"AverageServiceTimePerCategory\":2.02,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Transfer\",\"AverageServiceTimePerCategory\":1.35,\"AverageWaitingTimePerCategory\":0.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Utility\",\"AverageServiceTimePerCategory\":0.44,\"AverageWaitingTimePerCategory\":4.69,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
2/20/2023 11:45:30 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:45:41 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:45:42 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[15,10,4,8,2,0],\"SLA\":[100.00,100.00,100.00,75.00,100.00,0.00],\"ServingPercentage\":[22.77,1.96,83.33,25.84,85.00,0.00],\"BackendPercentage\":[0.55,0.02,0.00,0.00,0.00,0.00],\"IdlePercentage\":[76.68,98.02,16.67,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
2/20/2023 11:45:46 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: language:En rptName: Export Teller Performance Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:46:56 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 125.209.125.146
2/20/2023 11:46:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[15,10,4,8,2,0],\"SLA\":[100.00,100.00,100.00,75.00,100.00,0.00],\"ServingPercentage\":[22.77,1.96,83.33,25.84,85.00,0.00],\"BackendPercentage\":[0.55,0.02,0.00,0.00,0.00,0.00],\"IdlePercentage\":[76.68,98.02,16.67,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 125.209.125.146
2/20/2023 11:57:26 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:57:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[15,10,4,8,2,0],\"SLA\":[100.00,100.00,100.00,75.00,100.00,0.00],\"ServingPercentage\":[22.77,1.96,83.33,25.84,85.00,0.00],\"BackendPercentage\":[0.55,0.02,0.00,0.00,0.00,0.00],\"IdlePercentage\":[76.68,98.02,16.67,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:57:32 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:57:33 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"Date\":\"26/01/2023\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLAService\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackOfficePercentage\":0.00,\"IdlePercentage\":74.16,\"ArrivalTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"Date\":\"26/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLAService\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.00,\"ArrivalTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"31/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"01/02/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"30/01/2023\",\"TicketServed\":2,\"AvgServiceTime\":\"00:00:05\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:34\",\"ServingPercentage\":29.41,\"BackOfficePercentage\":0.00,\"IdlePercentage\":70.59,\"ArrivalTime\":\"17:36:38\",\"EndTime\":\"17:37:12\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"26/01/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLAService\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingPercentage\":40.68,\"BackOfficePercentage\":0.00,\"IdlePercentage\":59.32,\"ArrivalTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Date\":\"27/01/2023\",\"TicketServed\":9,\"AvgServiceTime\":\"00:00:14\",\"SLAService\":100.00,\"LoggedTime\":\"00:10:36\",\"ServingPercentage\":20.75,\"BackOfficePercentage\":0.63,\"IdlePercentage\":78.62,\"ArrivalTime\":\"11:39:57\",\"EndTime\":\"11:56:41\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"27/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"30/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"01/02/2023\",\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"LoggedTime\":\"02:13:45\",\"ServingPercentage\":0.07,\"BackOfficePercentage\":0.06,\"IdlePercentage\":99.86,\"ArrivalTime\":\"13:05:16\",\"EndTime\":\"15:19:01\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Date\":\"31/01/2023\",\"TicketServed\":7,\"AvgServiceTime\":\"00:01:03\",\"SLAService\":100.00,\"LoggedTime\":\"04:08:58\",\"ServingPercentage\":2.97,\"BackOfficePercentage\":0.00,\"IdlePercentage\":97.03,\"ArrivalTime\":\"13:06:59\",\"EndTime\":\"17:34:43\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"26/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"27/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"30/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"31/01/2023\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Date\":\"01/02/2023\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLAService\":100.00,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackOfficePercentage\":0.00,\"IdlePercentage\":16.67,\"ArrivalTime\":\"11:24:22\",\"EndTime\":\"11:29:16\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"39\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:48\"},{\"colName\":\"Logged time\",\"colValue\":\"07:39:42\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 6.83% | Back office: 0.03% | Idle: 93.13%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"a1\",\"ServiceHours\":0.25,\"BackOfficeHours\":0.00,\"IdleHours\":0.71,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a2\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"a3\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b1\",\"ServiceHours\":0.05,\"BackOfficeHours\":0.00,\"IdleHours\":0.16,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b2\",\"ServiceHours\":0.13,\"BackOfficeHours\":0.00,\"IdleHours\":6.25,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"b3\",\"ServiceHours\":0.07,\"BackOfficeHours\":0.00,\"IdleHours\":0.01,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:57:36 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:57:36 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Transfer\",\"TicketsServed\":3,\"TicketsServedPercent\":42.86,\"AvgServiceTime\":\"00:00:02\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Category\":\"Transfer\",\"TicketsServed\":4,\"TicketsServedPercent\":57.14,\"AvgServiceTime\":\"00:01:01\",\"SLAService\":100.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"7 / 11 ( 63.64% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:35\"},{\"colName\":\"SLA Service\",\"colValue\":\"100.00%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Transfer\",\"TicketsServed\":3,\"TicketsServedPercent\":42.86,\"AvgServiceTime\":\"0.00\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"Category\":\"Utility\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"Category\":\"Transfer\",\"TicketsServed\":4,\"TicketsServedPercent\":57.14,\"AvgServiceTime\":\"0.02\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:57:39 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:57:57 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"LoggedTime\":\"00:57:16\",\"ServingTime\":\"00:14:48\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:42:28\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"LoggedTime\":\"00:02:40\",\"ServingTime\":\"00:02:16\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:00:06\",\"SLA\":100.00,\"LoggedTime\":\"00:00:59\",\"ServingTime\":\"00:00:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:35\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"26/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"27/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"27/01/2023\",\"IssuedTickets\":0,\"TicketServed\":9,\"AvgServiceTime\":\"00:00:14\",\"SLA\":100.00,\"LoggedTime\":\"00:10:36\",\"ServingTime\":\"00:02:12\",\"BackendTime\":\"00:00:04\",\"IdleTime\":\"00:08:20\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"27/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"30/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"30/01/2023\",\"IssuedTickets\":0,\"TicketServed\":2,\"AvgServiceTime\":\"00:00:05\",\"SLA\":100.00,\"LoggedTime\":\"00:00:34\",\"ServingTime\":\"00:00:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:24\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"30/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"31/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"31/01/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"31/01/2023\",\"IssuedTickets\":0,\"TicketServed\":7,\"AvgServiceTime\":\"00:01:03\",\"SLA\":100.00,\"LoggedTime\":\"04:08:58\",\"ServingTime\":\"00:07:24\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"04:01:34\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"Date\":\"01/02/2023\",\"IssuedTickets\":0,\"TicketServed\":3,\"AvgServiceTime\":\"00:00:02\",\"SLA\":100.00,\"LoggedTime\":\"02:13:45\",\"ServingTime\":\"00:00:06\",\"BackendTime\":\"00:00:05\",\"IdleTime\":\"02:13:34\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"Date\":\"01/02/2023\",\"IssuedTickets\":0,\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"Date\":\"01/02/2023\",\"IssuedTickets\":0,\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"LoggedTime\":\"00:04:54\",\"ServingTime\":\"00:04:05\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:49\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:59:01 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:59:02 PM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"31/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"01/02/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"12:09:55\",\"EndTime\":\"12:10:54\",\"EnlapsedTime\":\"00:00:59\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"30/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"17:36:38\",\"EndTime\":\"17:37:12\",\"EnlapsedTime\":\"00:00:34\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"27/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:39:57\",\"EndTime\":\"11:42:32\",\"EnlapsedTime\":\"00:02:35\",\"ActivityName\":\"Coffee time\",\"ActivityStartTime\":\"11:40:11\",\"ActivityEndTime\":\"11:40:12\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"27/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:39:57\",\"EndTime\":\"11:42:32\",\"EnlapsedTime\":\"00:02:35\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"11:40:16\",\"ActivityEndTime\":\"11:40:19\"},{\"BranchName\":\"Global4\",\"Teller\":\"b1\",\"EmpID\":\"53222\",\"ActiveDirectory\":\"-\",\"Date\":\"27/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"11:48:40\",\"EndTime\":\"11:56:41\",\"EnlapsedTime\":\"00:08:01\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"27/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"30/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"31/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:06:59\",\"EndTime\":\"17:05:26\",\"EnlapsedTime\":\"03:58:27\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"31/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"17:24:12\",\"EndTime\":\"17:34:43\",\"EnlapsedTime\":\"00:10:31\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b2\",\"EmpID\":\"56677\",\"ActiveDirectory\":\"-\",\"Date\":\"01/02/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"13:05:16\",\"EndTime\":\"15:19:01\",\"EnlapsedTime\":\"02:13:45\",\"ActivityName\":\"Some urgent work\",\"ActivityStartTime\":\"15:18:53\",\"ActivityEndTime\":\"15:18:58\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"27/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"30/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"31/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global4\",\"Teller\":\"b3\",\"EmpID\":\"56777\",\"ActiveDirectory\":\"-\",\"Date\":\"01/02/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"11:24:22\",\"EndTime\":\"11:29:16\",\"EnlapsedTime\":\"00:04:54\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a1\",\"EmpID\":\"66454\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"00:12:00\",\"EndTime\":\"01:09:16\",\"EnlapsedTime\":\"00:57:16\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a2\",\"EmpID\":\"5666\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":\"Counter 2\",\"StartTime\":\"01:19:33\",\"EndTime\":\"01:22:13\",\"EnlapsedTime\":\"00:02:40\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Global3\",\"Teller\":\"a3\",\"EmpID\":\"78979\",\"ActiveDirectory\":\"-\",\"Date\":\"26/01/2023\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50
2/20/2023 11:59:11 PM | Request Received getReportData=> fid: 230|229| ftype:  ffrom: 2023-01-26 fto: 2023-02-01 fOtherParameters: category:APS-Appcitas|BSC-Benefits|EXT-Extra|FEE-Fees|HMS-Health Monitoring|HSC-Health|RAC-Recieve Amount|TAC-Transfer amount|TRF-Transfer|UTL-Utility|$operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 119.73.97.50
2/20/2023 11:59:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Global3\",\"OperatorName\":\"a1\",\"TicketServed\":8,\"AvgServiceTime\":\"00:01:51\",\"SLA\":75.00,\"DaysWorked\":1,\"LoggedTime\":\"00:57:16\",\"ServingPercentage\":25.84,\"BackendPercentage\":0.00,\"IdlePercentage\":74.16,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a2\",\"TicketServed\":2,\"AvgServiceTime\":\"00:01:08\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:40\",\"ServingPercentage\":85.00,\"BackendPercentage\":0.00,\"IdlePercentage\":15.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global3\",\"OperatorName\":\"a3\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b1\",\"TicketServed\":15,\"AvgServiceTime\":\"00:00:11\",\"SLA\":100.00,\"DaysWorked\":3,\"LoggedTime\":\"00:12:09\",\"ServingPercentage\":22.77,\"BackendPercentage\":0.55,\"IdlePercentage\":76.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b2\",\"TicketServed\":10,\"AvgServiceTime\":\"00:00:45\",\"SLA\":100.00,\"DaysWorked\":2,\"LoggedTime\":\"06:22:43\",\"ServingPercentage\":1.96,\"BackendPercentage\":0.02,\"IdlePercentage\":98.02,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Global4\",\"OperatorName\":\"b3\",\"TicketServed\":4,\"AvgServiceTime\":\"00:01:01\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"00:04:54\",\"ServingPercentage\":83.33,\"BackendPercentage\":0.00,\"IdlePercentage\":16.67,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"b1\",\"b2\",\"b3\",\"a1\",\"a2\",\"a3\"],\"TicketServed\":[15,10,4,8,2,0],\"SLA\":[100.00,100.00,100.00,75.00,100.00,0.00],\"ServingPercentage\":[22.77,1.96,83.33,25.84,85.00,0.00],\"BackendPercentage\":[0.55,0.02,0.00,0.00,0.00,0.00],\"IdlePercentage\":[76.68,98.02,16.67,74.16,15.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 119.73.97.50