9/16/2024 5:40:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 5:40:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 5:56:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 5:56:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 6:12:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 6:12:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 6:27:47 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 6:27:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 6:43:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 6:43:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 6:59:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 6:59:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 7:14:41 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 7:14:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 7:30:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 7:30:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 7:45:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 7:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 7:52:49 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 7:52:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.21 9/16/2024 7:52:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.21 9/16/2024 7:52:56 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:52:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:53:26 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-09 fto: 2024-09-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:53:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:53:45 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:53:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:53:53 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:53:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:54:54 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:54:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:55:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.105.118 9/16/2024 7:55:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.105.118 9/16/2024 7:55:53 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:55:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:57:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:57:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:58:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:58:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 7:59:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 7:59:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:00:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:00:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:01:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:01:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:02:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:02:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:03:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:03:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:03:53 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:03:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:04:54 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:04:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:05:53 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:05:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:06:54 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:06:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:07:56 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:07:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:09:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:09:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:10:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:10:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:11:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:11:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:12:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:12:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:13:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:13:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:14:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:14:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:14:57 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:14:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:15:53 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:15:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:16:54 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:16:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:18:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:18:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:19:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:19:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:20:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:20:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:21:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:21:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:22:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:22:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:22:54 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:22:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:24:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:24:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:25:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:25:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:26:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:27:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:27:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:28:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:28:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:29:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:29:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:30:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:30:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:31:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:31:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:32:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:32:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:33:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:33:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:34:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:34:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:35:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:35:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:36:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:36:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:37:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:37:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:38:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:38:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:39:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:39:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:40:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:40:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:41:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:41:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:42:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:42:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:43:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:43:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:44:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:44:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:45:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:45:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:46:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:47:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:47:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:48:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:49:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:50:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:50:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:51:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:51:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:52:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:52:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:53:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:53:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:54:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:55:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:55:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:56:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:56:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:57:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:57:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:58:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:58:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 8:59:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 8:59:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:00:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:00:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:01:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:01:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:02:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:02:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:03:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:03:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:04:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:04:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:05:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:05:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:06:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:06:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:07:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:07:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:08:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:08:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:09:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:09:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:10:03 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:10:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:11:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:11:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:12:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:12:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:14:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 87.201.129.148 9/16/2024 9:14:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 87.201.129.148 9/16/2024 9:14:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.148 9/16/2024 9:14:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.148 9/16/2024 9:15:04 AM | Request Received onLoginClick=> userName: etihad | Client IP: 87.201.129.148 9/16/2024 9:15:04 AM | Response Sent => {"Result":"0","UserID":"89","UserRoleID":"2","UserLevelID":"69-B","UserName":"etihad","Password":"d5xUthcQPIs=","tokenKey":"8L1WY9ZZ1P"} | Client IP: 87.201.129.148 9/16/2024 9:15:05 AM | Request Received getUserModuleRights=> branchId:0userId: 89 | Client IP: 87.201.129.148 9/16/2024 9:15:08 AM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 9/16/2024 9:15:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 9/16/2024 9:15:08 AM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 9/16/2024 9:15:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 9/16/2024 9:15:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.148 9/16/2024 9:15:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.148 9/16/2024 9:15:10 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 9:15:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 9:15:13 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 9:15:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 9:15:42 AM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 9/16/2024 9:15:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 9/16/2024 9:15:42 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 9:15:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 9:15:45 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|IFF-IMP FASTTRACK|INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:15:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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Time\",\"colValue\":\"Avg.: 00:08:21 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK 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Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:16:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:16:15 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:16:21 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show 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Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:16:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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9:22:30 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 9/16/2024 9:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 9/16/2024 9:22:30 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 9/16/2024 9:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 9/16/2024 9:22:34 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 9/16/2024 9:22:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:22:58 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer 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Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PEN-PAYMENTS ENQUIRY|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NHH-POD Lease|NII-POD Rental|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|REG-REGISTRATION|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|SLK-Salik|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TCA-TENANCY CONTRACT ATT|NUU-Top Up E Gate|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|WAS-Waste Managment|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132 9/16/2024 9:22:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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Received addBranchCounter=> BranchId: 28, CounterId: 1, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:23:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:23:54 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 2, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:23:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:03 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 3, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:24:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:13 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 4, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:24:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:23 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 5, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:24:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:30 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 6, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:24:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:31 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:24:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:24:40 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 7, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:24:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:24:53 AM | Request Received getUserModuleRights=> branchId:28userId: 27 | Client IP: 5.195.235.132 9/16/2024 9:25:00 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 8, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:25:12 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 9, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:25:20 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 10, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:25:31 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 11, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:25:31 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:25:48 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 12, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:25:59 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 13, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:25:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:26:09 AM | Request Received addBranchCounter=> BranchId: 28, CounterId: 14, Profile Count: 2 | Client IP: 5.195.235.132 9/16/2024 9:26:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.132 9/16/2024 9:26:31 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:26:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:26:52 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-11 fto: 2024-09-11 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:26:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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00:10:55 | SLA: 91.67%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (3.17%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":7.13,\"AverageWaitingTimePerCategory\":11.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":16.53,\"AverageWaitingTimePerCategory\":7.09,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":1.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 9:26:57 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-12 fto: 2024-09-12 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:26:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:27:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:27:09 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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00:16:53 | SLA: 78.79%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (2.94%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":16.40,\"AverageWaitingTimePerCategory\":4.97,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":18.45,\"AverageWaitingTimePerCategory\":15.74,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":13.16,\"AverageWaitingTimePerCategory\":0.64,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 9:27:32 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:27:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:27:42 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-08 fto: 2024-09-14 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 9:27:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":174,\"PercentageIssuedTickets\":56.68,\"ServedTicketsPerCategory\":169,\"PercentageServedTickets\":56.90,\"AvgWaitTime\":\"00:11:31\",\"WaitingSLACount\":117,\"WaitingSLAPercentage\":67.24,\"AvgServiceTime\":\"00:06:09\",\"ServiceSLACount\":155,\"ServiceSLAPercentage\":91.72,\"NoShowTickets\":5,\"PercentageNoShowTickets\":1.63,\"UnqualifiedTickets\":0,\"FFTime\":\"17:21:25\",\"MaxFFTime\":\"03:53:33\",\"AvgFFTime\":\"00:06:09\",\"PercentageFFTime\":35.69,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:26:29\",\"MaxWaitingTime\":\"03:48:42\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":37.79,\"ServedTicketsPerCategory\":111,\"PercentageServedTickets\":37.37,\"AvgWaitTime\":\"00:09:03\",\"WaitingSLACount\":79,\"WaitingSLAPercentage\":68.10,\"AvgServiceTime\":\"00:14:13\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":90.99,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.98,\"UnqualifiedTickets\":2,\"FFTime\":\"02:18:47\",\"MaxFFTime\":\"05:53:05\",\"AvgFFTime\":\"00:14:13\",\"PercentageFFTime\":54.11,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:13:09\",\"MaxWaitingTime\":\"00:52:18\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":5.54,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":5.72,\"AvgWaitTime\":\"00:02:55\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":94.12,\"AvgServiceTime\":\"00:17:30\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":52.94,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:57:44\",\"MaxFFTime\":\"02:57:25\",\"AvgFFTime\":\"00:17:30\",\"PercentageFFTime\":10.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:49:40\",\"MaxWaitingTime\":\"00:22:42\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"297 / 307 (96.74%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:07 | SLA: 69.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:49 | SLA: 89.23%\"},{\"colName\":\"No Show\",\"colValue\":\"8 (2.61%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":6.16,\"AverageWaitingTimePerCategory\":11.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":14.22,\"AverageWaitingTimePerCategory\":9.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":17.51,\"AverageWaitingTimePerCategory\":2.92,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 9:29:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:29:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:30:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:30:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:31:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:31:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:32:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:32:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:33:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:33:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:34:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:34:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:35:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:35:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:36:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:36:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:37:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:37:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:38:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:38:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:39:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:39:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:40:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:40:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:41:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:41:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:42:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:42:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:43:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:43:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:44:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:44:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:45:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:45:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:46:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:46:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:47:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:48:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:48:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:49:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:49:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:50:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:50:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:51:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:51:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:52:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:52:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:53:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:53:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:54:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:54:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:55:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:55:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:56:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:56:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:57:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:57:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:58:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:58:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 9:59:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 9:59:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:00:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:00:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:00:50 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-08 fto: 2024-09-14 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:00:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":174,\"PercentageIssuedTickets\":56.68,\"ServedTicketsPerCategory\":169,\"PercentageServedTickets\":56.90,\"AvgWaitTime\":\"00:11:31\",\"WaitingSLACount\":117,\"WaitingSLAPercentage\":67.24,\"AvgServiceTime\":\"00:06:09\",\"ServiceSLACount\":155,\"ServiceSLAPercentage\":91.72,\"NoShowTickets\":5,\"PercentageNoShowTickets\":1.63,\"UnqualifiedTickets\":0,\"FFTime\":\"17:21:25\",\"MaxFFTime\":\"03:53:33\",\"AvgFFTime\":\"00:06:09\",\"PercentageFFTime\":35.69,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:26:29\",\"MaxWaitingTime\":\"03:48:42\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":37.79,\"ServedTicketsPerCategory\":111,\"PercentageServedTickets\":37.37,\"AvgWaitTime\":\"00:09:03\",\"WaitingSLACount\":79,\"WaitingSLAPercentage\":68.10,\"AvgServiceTime\":\"00:14:13\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":90.99,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.98,\"UnqualifiedTickets\":2,\"FFTime\":\"02:18:47\",\"MaxFFTime\":\"05:53:05\",\"AvgFFTime\":\"00:14:13\",\"PercentageFFTime\":54.11,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:13:09\",\"MaxWaitingTime\":\"00:52:18\"},{\"CategoryName\":\"EXP NORMAL 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69-B | Client IP: 87.201.129.148 9/16/2024 10:00:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) 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rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:01:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA 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Time\",\"colValue\":\"Avg.: 00:04:21 | SLA: 93.33%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (3.23%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":4.36,\"AverageWaitingTimePerCategory\":9.64,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:01:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.148 9/16/2024 10:01:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.148 9/16/2024 10:01:44 AM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 9/16/2024 10:01:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 9/16/2024 10:01:45 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:01:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:01:45 AM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 9/16/2024 10:01:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 9/16/2024 10:01:46 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:01:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:01:51 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:01:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:03\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:03\",\"MaxFFTime\":\"00:01:03\",\"AvgFFTime\":\"00:01:03\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:23\",\"MaxWaitingTime\":\"00:02:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:23 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:01:03 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":1.05,\"AverageWaitingTimePerCategory\":2.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:02:01 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-12 fto: 2024-09-12 fOtherParameters: category:INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:02:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:02:24 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-13 fto: 2024-09-13 fOtherParameters: category:INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:02:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued 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NORMAL\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:16:10\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":48.28,\"AvgServiceTime\":\"00:03:42\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":96.43,\"NoShowTickets\":1,\"PercentageNoShowTickets\":3.45,\"UnqualifiedTickets\":0,\"FFTime\":\"01:43:46\",\"MaxFFTime\":\"00:19:25\",\"AvgFFTime\":\"00:03:42\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:49:15\",\"MaxWaitingTime\":\"01:19:37\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"28 / 29 (96.55%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:16:10 | SLA: 48.28%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:42 | SLA: 96.43%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (3.45%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":3.71,\"AverageWaitingTimePerCategory\":16.18,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:02:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:02:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:02:32 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-14 fto: 2024-09-14 fOtherParameters: category:INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:02:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:12\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":82.35,\"AvgServiceTime\":\"00:03:23\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":5.88,\"UnqualifiedTickets\":2,\"FFTime\":\"00:47:27\",\"MaxFFTime\":\"00:05:49\",\"AvgFFTime\":\"00:03:23\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:33:02\",\"MaxWaitingTime\":\"00:15:10\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"14 / 17 (82.35%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:12 | SLA: 82.35%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:23 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (5.88%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":3.39,\"AverageWaitingTimePerCategory\":2.20,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:02:37 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-08 fto: 2024-09-14 fOtherParameters: category:INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 69-B | Client IP: 87.201.129.148 9/16/2024 10:02:37 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face 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NORMAL\",\"IssuedTicketsPerCategory\":163,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":151,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:08:14\",\"WaitingSLACount\":112,\"WaitingSLAPercentage\":68.71,\"AvgServiceTime\":\"00:04:56\",\"ServiceSLACount\":138,\"ServiceSLAPercentage\":91.39,\"NoShowTickets\":10,\"PercentageNoShowTickets\":6.13,\"UnqualifiedTickets\":2,\"FFTime\":\"12:26:29\",\"MaxFFTime\":\"03:01:07\",\"AvgFFTime\":\"00:04:56\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:06:11\",\"MaxWaitingTime\":\"01:31:36\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"151 / 163 (92.64%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:14 | SLA: 68.71%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:56 | SLA: 91.39%\"},{\"colName\":\"No Show\",\"colValue\":\"10 (6.13%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":4.94,\"AverageWaitingTimePerCategory\":8.24,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:03:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:03:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:04:25 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:04:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:04:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 10:04:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 10:04:43 AM | Request Received onLoginClick=> userName: etcargo | Client IP: 87.201.129.21 9/16/2024 10:04:43 AM | Response Sent => {"Result":"0","UserID":"162","UserRoleID":"4","UserLevelID":"20-R","UserName":"etcargo","Password":"8Ah7ud0V+cg=","tokenKey":"DVU6QUFYU6"} | Client IP: 87.201.129.21 9/16/2024 10:04:44 AM | Request Received getUserModuleRights=> branchId:0userId: 162 | Client IP: 87.201.129.21 9/16/2024 10:04:46 AM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.21 9/16/2024 10:04:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.21 9/16/2024 10:04:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 10:04:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 10:04:47 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:04:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:04:49 AM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.148 9/16/2024 10:04:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.148 9/16/2024 10:04:50 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:04:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:05:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:05:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:05:28 AM | Request Received getReportData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|IFF-IMP FASTTRACK|INN-IMP NORMAL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 20-R | Client IP: 87.201.129.21 9/16/2024 10:05:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI RFS\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL GEN\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":60.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":75.00,\"AvgWaitTime\":\"00:08:36\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:10:48\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:32:24\",\"MaxFFTime\":\"00:15:48\",\"AvgFFTime\":\"00:10:48\",\"PercentageFFTime\":96.86,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:25:48\",\"MaxWaitingTime\":\"00:15:59\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"IMP FASTTRACK\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"IMP NORMAL\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":20.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:02:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:03\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:03\",\"MaxFFTime\":\"00:01:03\",\"AvgFFTime\":\"00:01:03\",\"PercentageFFTime\":3.14,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:23\",\"MaxWaitingTime\":\"00:02:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 5 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:02 | SLA: 60.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:21 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"DHABI FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DHABI RFS\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTTRACK GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK SPECIAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP FASTRACK VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL GEN\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL SPECIAL\",\"AverageServiceTimePerCategory\":10.80,\"AverageWaitingTimePerCategory\":8.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXP NORMAL VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"IMP FASTTRACK\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"IMP NORMAL\",\"AverageServiceTimePerCategory\":1.05,\"AverageWaitingTimePerCategory\":2.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.21 9/16/2024 10:05:42 AM | Request Received getReportData=> fid: 69 ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|INN-IMP NORMAL|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 20-R | Client IP: 87.201.129.148 9/16/2024 10:05:43 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[{\"BranchName\":\"ETIHAD\",\"Category\":\"IMP NORMAL\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:02:23\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:03\",\"Date\":\"16/09/2024\",\"IssueTime\":\"06:10:25\",\"CallTime\":\"06:12:48\",\"ServiceEndTime\":\"06:13:51\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"06:10:25\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Khadir Bux\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"06:12:48\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Khadir Bux\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"06:12:48\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Khadir Bux\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"06:13:51\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Khadir Bux\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eC001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"ETIHAD\",\"Category\":\"EXP NORMAL SPECIAL\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:25\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:15:31\",\"Date\":\"16/09/2024\",\"IssueTime\":\"05:23:49\",\"CallTime\":\"05:24:14\",\"ServiceEndTime\":\"05:39:45\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:23:49\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Mohammed Saidul\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:24:14\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Mohammed Saidul\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:24:14\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Mohammed Saidul\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:39:44\\\",\\\"status\\\":\\\"Add Matter Code\\\",\\\"opname\\\":\\\"Mohammed Saidul\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"05:39:45\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Mohammed Saidul\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"ETIHAD\",\"Category\":\"EXP NORMAL SPECIAL\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:09:24\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:15:48\",\"Date\":\"16/09/2024\",\"IssueTime\":\"05:24:27\",\"CallTime\":\"05:33:51\",\"ServiceEndTime\":\"05:49:39\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:24:27\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"jamsheed.hameed\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:33:51\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"jamsheed.hameed\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"05:33:51\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"jamsheed.hameed\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:33:56\\\",\\\"status\\\":\\\"Add Matter Code\\\",\\\"opname\\\":\\\"jamsheed.hameed\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"05:49:39\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"jamsheed.hameed\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"ETIHAD\",\"Category\":\"EXP NORMAL SPECIAL\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:15:59\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:01:05\",\"Date\":\"16/09/2024\",\"IssueTime\":\"05:24:44\",\"CallTime\":\"05:40:43\",\"ServiceEndTime\":\"05:41:48\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"05:24:44\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"ARIEL\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"05:40:43\\\",\\\"status\\\":\\\"Ticket Random Call\\\",\\\"opname\\\":\\\"ARIEL\\\",\\\"description\\\":\\\"Ticket has been randomly called\\\"},{\\\"event_time\\\":\\\"05:40:43\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"ARIEL\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"05:40:47\\\",\\\"status\\\":\\\"Add Matter Code\\\",\\\"opname\\\":\\\"ARIEL\\\",\\\"description\\\":\\\"Service added for this ticket\\\"},{\\\"event_time\\\":\\\"05:41:48\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"ARIEL\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eQ003 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"ETIHAD\",\"Category\":\"EXP NORMAL GEN\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket in serving\",\"WaitingTime\":\"00:00:11\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"16/09/2024\",\"IssueTime\":\"10:05:06\",\"CallTime\":\"10:05:17\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:05:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Suby.antony\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:05:17\\\",\\\"status\\\":\\\"Ticket Call\\\",\\\"opname\\\":\\\"Suby.antony\\\",\\\"description\\\":\\\"Tickted has been called \\\"},{\\\"event_time\\\":\\\"10:05:17\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Suby.antony\\\",\\\"description\\\":\\\"Tickted is being attended\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eS001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.129.148 9/16/2024 10:06:11 AM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.148 9/16/2024 10:06:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.148 9/16/2024 10:06:12 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:06:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:06:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:06:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:06:47 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:06:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:07:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:07:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:07:47 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:07:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:08:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:08:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:09:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:09:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:09:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:09:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:10:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:10:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:10:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:10:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:11:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:11:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:11:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:11:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:12:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:12:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:12:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:12:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:13:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:13:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:13:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:13:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:14:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:14:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:14:26 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:14:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:15:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:15:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:15:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:15:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:16:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:16:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:16:17 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 9/16/2024 10:16:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 9/16/2024 10:17:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:17:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:17:47 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:17:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:19:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:19:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:20:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:20:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:21:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:21:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:22:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:22:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:23:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:23:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:24:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:25:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:25:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:26:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:27:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:27:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:28:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:28:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:29:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:29:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:30:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:30:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:30:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 10:30:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 10:31:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:31:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:32:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:32:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:33:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:33:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:34:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:34:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:35:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:35:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:36:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:36:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:37:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:37:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:38:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:38:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:39:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:39:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:40:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:40:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:40:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 10:40:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 10:41:01 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:41:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:42:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:42:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:43:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:43:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:44:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:44:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:45:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:45:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:46:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:47:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:47:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:48:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:48:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:49:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:50:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:50:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:51:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:51:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:52:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:52:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:53:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:53:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 10:54:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:55:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 10:55:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:56:02 AM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 9/16/2024 10:56:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 9/16/2024 11:27:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 11:27:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 11:32:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 11:32:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 2:30:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.147 9/16/2024 2:30:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.147 9/16/2024 2:32:50 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 2:32:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 2:32:52 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118 9/16/2024 2:32:53 PM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"soliman1346","Password":"1346","tokenKey":"AJ6I3HZ2TP"} | Client IP: 5.195.105.118 9/16/2024 2:41:16 PM | Request Received onLoginClick=> userName: etihad | Client IP: 87.201.129.21 9/16/2024 2:41:16 PM | Response Sent => {"Result":"0","UserID":"89","UserRoleID":"2","UserLevelID":"69-B","UserName":"etihad","Password":"d5xUthcQPIs=","tokenKey":"PHVKNVHK3Y"} | Client IP: 87.201.129.21 9/16/2024 2:41:17 PM | Request Received getUserModuleRights=> branchId:0userId: 89 | Client IP: 87.201.129.21 9/16/2024 2:41:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:41:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 2:41:20 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:41:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:41:21 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:41:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:41:27 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 2:41:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:41:30 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:41:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:41:30 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 87.201.129.21 9/16/2024 2:41:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:41:32 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:41:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:41:38 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:41:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:42:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:42:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:43:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:43:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:44:23 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:44:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:45:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:45:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:45:58 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:45:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:45:58 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:45:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:45:59 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:46:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:46:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:46:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:46:05 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:46:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:46:05 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 2:46:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:46:09 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.21 9/16/2024 2:46:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.21 9/16/2024 2:46:09 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:46:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:46:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:46:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:47:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:47:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:48:22 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:48:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:49:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:49:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:50:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:50:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:51:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:51:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:52:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:52:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:53:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:53:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:54:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:55:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:55:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:56:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:56:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:57:20 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:57:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:58:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:58:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 2:59:20 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 2:59:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:00:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:00:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:00:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 3:00:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 3:00:54 PM | Request Received onLoginClick=> userName: etcargo | Client IP: 87.201.129.21 9/16/2024 3:00:54 PM | Response Sent => {"Result":"0","UserID":"162","UserRoleID":"4","UserLevelID":"20-R","UserName":"etcargo","Password":"8Ah7ud0V+cg=","tokenKey":"TCXMMA8NR4"} | Client IP: 87.201.129.21 9/16/2024 3:00:55 PM | Request Received getUserModuleRights=> branchId:0userId: 162 | Client IP: 87.201.129.21 9/16/2024 3:00:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.21 9/16/2024 3:00:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.21 9/16/2024 3:00:58 PM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.21 9/16/2024 3:00:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.21 9/16/2024 3:00:58 PM | Request Received getDashboardList=> userId: 162, languageCode:En | Client IP: 87.201.129.21 9/16/2024 3:00:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 87.201.129.21 9/16/2024 3:01:00 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:01:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:01:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:01:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:01:57 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:01:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:02:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:02:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:03:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:03:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:03:22 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:03:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:03:57 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:03:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:04:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:04:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:05:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:05:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:05:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:05:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:06:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:06:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:06:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:06:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:07:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:07:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:07:23 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:07:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:08:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:08:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:08:19 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:08:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:09:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:09:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:09:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:09:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:10:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:10:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:10:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:10:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:11:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:11:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:11:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:11:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:12:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:12:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:12:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:12:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:13:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:13:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:13:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:13:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:14:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:14:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:14:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:14:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:15:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:15:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:15:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:15:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:16:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:16:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:16:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:16:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:17:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:17:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:17:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:17:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:18:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:18:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:18:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:19:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:19:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:19:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:19:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:20:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:20:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:20:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:20:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:21:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:21:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:21:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:21:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:22:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:22:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:22:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:22:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:23:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:23:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:23:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:23:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:24:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:24:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:24:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:24:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:25:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:25:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:25:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:25:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:26:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:26:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:26:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:26:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:27:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:27:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:27:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:27:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:28:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:28:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:28:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:28:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:29:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:29:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:29:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:30:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:30:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:30:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:30:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:31:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:31:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:31:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:31:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:32:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:32:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:32:51 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:32:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:33:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:33:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:33:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:33:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:34:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:34:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:34:49 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:34:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:34:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.220.51 9/16/2024 3:34:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.220.51 9/16/2024 3:34:55 PM | Request Received onLoginClick=> userName: r | Client IP: 5.195.220.51 9/16/2024 3:34:55 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"J7KAYYPT2Q"} | Client IP: 5.195.220.51 9/16/2024 3:34:55 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 5.195.220.51 9/16/2024 3:34:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.220.51 9/16/2024 3:34:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.220.51 9/16/2024 3:34:56 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.195.220.51 9/16/2024 3:34:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 5.195.220.51 9/16/2024 3:35:00 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.195.220.51 9/16/2024 3:35:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 5.195.220.51 9/16/2024 3:35:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:35:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:35:06 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|62|127|67|116|73|74|115|138|140|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.220.51 9/16/2024 3:35:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.220.51 9/16/2024 3:35:28 PM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|62|127|67|116|73|74|115|138|140|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|PRE-Accounts|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD 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fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:36:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:36:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:36:04 PM | Request Received getReportData=> fid: 28 ftype: ffrom: 2024-09-16 fto: 2024-09-16 fOtherParameters: category:CLR-Attestation Clear|CSE-CASHIER|CHQ-CHEQUES|PUP-CORPORATE COMMUNICAT|DGS-DIRECTOR GENERAL SER|ENV-Environment Control|FID-FINANCE DEPARTMENT|FOD-Food Control|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|MSS-Manpower Service|MED-Medical Fitness|MOD-Modify Tendency |MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|PEN-PAYMENTS ENQUIRY|PRK-Public Parking|RRD-RENT REGULATION DPT|REN-Rental Disputes|SLK-Salik|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|TCA-TENANCY CONTRACT ATT|WAS-Waste Managment|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 5.195.220.51 9/16/2024 3:36:05 PM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service 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Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"16/09/2024\",\"IssueTime\":\"14:30:09\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"14:30:09\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTC063 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"HQ North Entrance\",\"Category\":\"TENANCY CONTRACT ATT\",\"ClientName\":\"\\u0027paper\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"16/09/2024\",\"IssueTime\":\"14:51:21\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"14:51:21\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTC064 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"},{\"BranchName\":\"HQ North Entrance\",\"Category\":\"TENANCY CONTRACT ATT\",\"ClientName\":\"\\u0027paper\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"16/09/2024\",\"IssueTime\":\"14:51:58\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"14:51:58\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eTC065 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.220.51 9/16/2024 3:36:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:36:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:37:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:37:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:37:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:37:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:38:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:38:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:38:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:38:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:39:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:39:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:39:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:39:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:40:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:40:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:40:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:40:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:41:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:41:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:41:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:41:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:42:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:42:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:42:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 3:42:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 9/16/2024 3:42:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:42:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:43:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:43:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:43:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:43:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:44:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:44:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:44:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:44:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:45:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:45:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:45:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:45:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:46:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:46:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:46:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:46:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:47:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:47:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:47:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:47:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:48:03 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:48:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:48:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:48:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:49:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:49:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:49:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:50:04 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:50:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:50:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:50:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:51:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.21 9/16/2024 3:51:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:51:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:51:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:52:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:52:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:53:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:53:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:54:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:54:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:55:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:55:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:56:50 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:56:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 3:57:48 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2024-09-16 fto: 2024-09-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 87.201.129.21 9/16/2024 3:57:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.21 9/16/2024 10:35:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 9/16/2024 10:35:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118