10/23/2024 7:36:05 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 10/23/2024 7:36:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 10/23/2024 7:36:08 AM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 5.195.105.118 10/23/2024 7:36:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 7:36:08 AM | Request Received getDashboardList=> userId: 167, languageCode:En | Client IP: 5.195.105.118 10/23/2024 7:36:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 7:36:10 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 7:36:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 7:36:27 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-10-01 fto: 2024-10-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 7:36:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 7:37:32 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2023-11-01 fto: 2023-11-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 7:37:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 7:37:52 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2023-10-01 fto: 2023-10-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 7:38:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 8:50:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 10/23/2024 8:50:31 AM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.133 10/23/2024 8:50:31 AM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"2","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"UYVH331L3I"} | Client IP: 5.195.235.133 10/23/2024 8:50:32 AM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.133 10/23/2024 8:50:33 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 10/23/2024 8:50:34 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 10/23/2024 8:50:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 8:50:34 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.133 10/23/2024 8:50:35 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.133 10/23/2024 8:50:35 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 10/23/2024 8:50:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 8:50:53 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.133 10/23/2024 8:50:54 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.133 10/23/2024 8:50:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 8:50:56 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.133 10/23/2024 8:50:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.133 10/23/2024 8:50:56 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.133 10/23/2024 8:50:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 8:51:15 AM | Request Received getUserModuleRights=> branchId:31userId: 72 | Client IP: 5.195.235.133 10/23/2024 8:59:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 10/23/2024 8:59:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 10/23/2024 8:59:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 10/23/2024 8:59:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 10/23/2024 8:59:33 AM | Request Received onLoginClick=> userName: edcad | Client IP: 5.195.105.118 10/23/2024 8:59:33 AM | Response Sent => {"Result":"0","UserID":"129","UserRoleID":"12","UserLevelID":"25-R","UserName":"edcad","Password":"60t720xFqpOek7/HBmC1yw==","tokenKey":"Q05SXZZPHK"} | Client IP: 5.195.105.118 10/23/2024 8:59:33 AM | Request Received getUserModuleRights=> branchId:0userId: 129 | Client IP: 5.195.105.118 10/23/2024 8:59:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 10/23/2024 8:59:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 10/23/2024 8:59:34 AM | Request Received getDashboardList=> userId: 129, languageCode:En | Client IP: 5.195.105.118 10/23/2024 8:59:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 8:59:39 AM | Request Received getDashboardList=> userId: 129, languageCode:En | Client IP: 5.195.105.118 10/23/2024 8:59:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 8:59:39 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 8:59:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:00 AM | Request Received getDashboardData=> fid: 74|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:01 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:32 AM | Request Received getDashboardData=> fid: 73|74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:48 AM | Request Received getDashboardData=> fid: 73|74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:49 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:00:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:00:58 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118 10/23/2024 9:00:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":13.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:02:45\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:44\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:44\",\"MaxFFTime\":\"00:00:44\",\"AvgFFTime\":\"00:00:44\",\"PercentageFFTime\":1.75,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:45\",\"MaxWaitingTime\":\"00:02:45\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":80.00,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":81.82,\"AvgWaitTime\":\"00:00:45\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:04:34\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":88.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:41:14\",\"MaxFFTime\":\"00:10:49\",\"AvgFFTime\":\"00:04:34\",\"PercentageFFTime\":98.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:51\",\"MaxWaitingTime\":\"00:01:38\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR EXAM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":6.67,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":9.09,\"AvgWaitTime\":\"00:00:03\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:02\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:02\",\"MaxFFTime\":\"00:00:02\",\"AvgFFTime\":\"00:00:02\",\"PercentageFFTime\":0.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:03\",\"MaxWaitingTime\":\"00:00:03\"},{\"CategoryName\":\"Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP FEMALE 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fetched successfully!"} | Client IP: 5.195.105.118 10/23/2024 9:01:26 AM | Request Received getReportData=> fid: 73|74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118 10/23/2024 9:01:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 5.195.105.118 10/23/2024 9:01:28 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118 10/23/2024 9:01:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 5.195.105.118 10/23/2024 9:01:54 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118 10/23/2024 9:01:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 5.195.105.118 10/23/2024 9:06:56 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118 10/23/2024 9:06:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served 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9:07:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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1\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":4.35,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":2.63,\"AvgWaitTime\":\"00:00:01\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:13\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:03:13\",\"MaxFFTime\":\"00:03:13\",\"AvgFFTime\":\"00:03:13\",\"PercentageFFTime\":1.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:01\",\"MaxWaitingTime\":\"00:00:01\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"38 / 46 (82.61%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:09 | SLA: 82.61%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:55 | SLA: 86.84%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.12,\"AverageWaitingTimePerCategory\":22.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":6.17,\"AverageWaitingTimePerCategory\":4.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":3.22,\"AverageWaitingTimePerCategory\":0.02,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118 10/23/2024 9:08:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:08:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:08:36 AM | Request Received getDashboardList=> userId: 129, languageCode:En | Client IP: 5.195.105.118 10/23/2024 9:08:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 9:09:06 AM | Request Received getDashboardData=> fid: 73|74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:09:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:09:09 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:09:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:09:35 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:09:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:10:34 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:10:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:10:56 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:10:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:10:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 9:10:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:11:25 AM | Request Received getDashboardList=> userId: 129, languageCode:En | Client IP: 5.195.105.118 10/23/2024 9:11:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 9:11:29 AM | Request Received getDashboardList=> userId: 129, languageCode:En | Client IP: 5.195.105.118 10/23/2024 9:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 9:11:29 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:11:36 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:11:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:12:01 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:12:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:12:02 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:12:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:12:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:12:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:13:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:13:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:14:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:14:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:15:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:15:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:17:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:18:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:18:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:19:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:19:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:20:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:20:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:21:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:21:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:22:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:22:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:23:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:23:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:24:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:24:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:25:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:25:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:26:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:26:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:27:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:27:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:28:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:28:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:29:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:29:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:30:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:30:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:31:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:31:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:32:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:32:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:33:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:33:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:34:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:35:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:35:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:36:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:36:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:37:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:38:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:38:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:39:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:39:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:40:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:40:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:41:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:42:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:42:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:43:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:43:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:44:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:44:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:45:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:46:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:46:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:47:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:47:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:48:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:48:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:49:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:49:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:50:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:50:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:51:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:51:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:52:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:52:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:53:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:53:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:54:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:54:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:55:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:55:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:56:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:56:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:57:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:58:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:58:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 9:59:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 9:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:00:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:00:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:01:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:01:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:02:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:02:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:03:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:03:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:04:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:04:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:05:15 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 10:05:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 10:17:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:17:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 10/23/2024 10:17:59 AM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.132 10/23/2024 10:17:59 AM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"BK9QDT3IVN"} | Client IP: 5.195.235.132 10/23/2024 10:18:00 AM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.132 10/23/2024 10:18:02 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:18:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 10/23/2024 10:18:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 10/23/2024 10:18:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:18:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:18:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 10/23/2024 10:18:06 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:18:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 10/23/2024 10:18:07 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 10/23/2024 10:18:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:18:16 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:18:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 10/23/2024 10:18:16 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:18:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:18:48 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:18:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:18:56 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:18:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:08 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:12 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:27 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:40 AM | Request Received getDashboardData=> fid: 128| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:19:56 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:19:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:20:02 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:20:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 10/23/2024 10:20:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:20:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:20:03 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 10/23/2024 10:20:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 10/23/2024 10:20:07 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:20:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:20:35 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-22 fto: 2024-10-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 10/23/2024 10:20:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 10/23/2024 10:33:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 83.110.84.123 10/23/2024 10:33:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 83.110.84.123 10/23/2024 10:33:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 83.110.84.123 10/23/2024 10:33:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 83.110.84.123 10/23/2024 10:33:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:33:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.123 10/23/2024 10:34:01 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 83.110.84.123 10/23/2024 10:34:01 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"9MKFVDGA2F"} | Client IP: 83.110.84.123 10/23/2024 10:34:01 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 83.110.84.123 10/23/2024 10:34:04 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:34:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:34:05 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:34:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:34:05 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:34:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:34:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:34:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.123 10/23/2024 10:34:08 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:34:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:34:15 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.173.135 10/23/2024 10:34:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.173.135 10/23/2024 10:34:29 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:34:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:34:30 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 83.110.84.123 10/23/2024 10:34:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:34:35 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:34:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:34:37 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 83.110.84.123 10/23/2024 10:34:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:04 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:35:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:35:05 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:35:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:18 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:35:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:20 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:35:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:34 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component| | Client IP: 83.110.84.123 10/23/2024 10:35:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:44 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:35:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:35:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:35:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:35:47 AM | Request Received getDashboardDetail=> dashboardId: 103 | Client IP: 83.110.84.123 10/23/2024 10:35:47 AM | Response Sent => Data returned of dashboardId:103 | Client IP: 83.110.84.123 10/23/2024 10:35:49 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:35:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:35:50 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|ticketissued-individual-component|multiple-service-component|multiple-waiting-component| | Client IP: 83.110.84.123 10/23/2024 10:35:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:36:13 AM | Request Received getUserModuleRights=> branchId:96userId: 133 | Client IP: 83.110.84.123 10/23/2024 10:36:20 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 83.110.84.123 10/23/2024 10:36:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:36:31 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:36:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123 10/23/2024 10:36:47 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:36:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:37:32 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:37:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:37:50 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:37:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time 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category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:38:15 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time 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Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":18.23,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":18.54,\"AvgWaitTime\":\"00:07:03\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":72.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:33:58\",\"MaxFFTime\":\"02:01:45\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":16.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:52:59\",\"MaxWaitingTime\":\"00:24:03\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":3.87,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":3.93,\"AvgWaitTime\":\"00:05:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:07:34\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:00\",\"MaxFFTime\":\"00:46:00\",\"AvgFFTime\":\"00:07:34\",\"PercentageFFTime\":3.09,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:40:07\",\"MaxWaitingTime\":\"00:17:52\"},{\"CategoryName\":\"CREDIT 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SERVICES\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":6.63,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":6.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":41.67,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:18:42\",\"MaxFFTime\":\"00:47:59\",\"AvgFFTime\":\"00:06:33\",\"PercentageFFTime\":4.60,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:20:46\",\"MaxWaitingTime\":\"00:35:59\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.55,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.56,\"AvgWaitTime\":\"00:13:47\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:15:12\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:15:12\",\"MaxFFTime\":\"00:15:12\",\"AvgFFTime\":\"00:15:12\",\"PercentageFFTime\":0.89,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:13:47\",\"MaxWaitingTime\":\"00:13:47\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":47,\"PercentageIssuedTickets\":25.97,\"ServedTicketsPerCategory\":45,\"PercentageServedTickets\":25.28,\"AvgWaitTime\":\"00:04:21\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":65.96,\"AvgServiceTime\":\"00:15:11\",\"ServiceSLACount\":35,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"11:23:35\",\"MaxFFTime\":\"06:29:58\",\"AvgFFTime\":\"00:15:11\",\"PercentageFFTime\":39.92,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:15:47\",\"MaxWaitingTime\":\"00:37:36\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":39.78,\"ServedTicketsPerCategory\":71,\"PercentageServedTickets\":39.89,\"AvgWaitTime\":\"00:03:19\",\"WaitingSLACount\":57,\"WaitingSLAPercentage\":79.17,\"AvgServiceTime\":\"00:07:52\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":78.87,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"09:19:31\",\"MaxFFTime\":\"02:56:15\",\"AvgFFTime\":\"00:07:52\",\"PercentageFFTime\":32.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:55:41\",\"MaxWaitingTime\":\"00:50:48\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"178 / 181 (98.34%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:42 | SLA: 70.17%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:37 | SLA: 77.53%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.30,\"AverageWaitingTimePerCategory\":7.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":7.57,\"AverageWaitingTimePerCategory\":5.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":5.39,\"AverageWaitingTimePerCategory\":4.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.56,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":15.20,\"AverageWaitingTimePerCategory\":13.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.19,\"AverageWaitingTimePerCategory\":4.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.88,\"AverageWaitingTimePerCategory\":3.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123 10/23/2024 10:38:31 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:38:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:38:31 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-16 fto: 2024-10-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:38:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:39:22 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-16 fto: 2024-10-22 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:39:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":18.23,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":18.54,\"AvgWaitTime\":\"00:07:03\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":72.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:33:58\",\"MaxFFTime\":\"02:01:45\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":16.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:52:59\",\"MaxWaitingTime\":\"00:24:03\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":3.87,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":3.93,\"AvgWaitTime\":\"00:05:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:07:34\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:00\",\"MaxFFTime\":\"00:46:00\",\"AvgFFTime\":\"00:07:34\",\"PercentageFFTime\":3.09,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:40:07\",\"MaxWaitingTime\":\"00:17:52\"},{\"CategoryName\":\"CREDIT 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SERVICES\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":6.63,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":6.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":41.67,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:18:42\",\"MaxFFTime\":\"00:47:59\",\"AvgFFTime\":\"00:06:33\",\"PercentageFFTime\":4.60,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:20:46\",\"MaxWaitingTime\":\"00:35:59\"},{\"CategoryName\":\"NOT 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ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":72,\"PercentageIssuedTickets\":39.78,\"ServedTicketsPerCategory\":71,\"PercentageServedTickets\":39.89,\"AvgWaitTime\":\"00:03:19\",\"WaitingSLACount\":57,\"WaitingSLAPercentage\":79.17,\"AvgServiceTime\":\"00:07:52\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":78.87,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"09:19:31\",\"MaxFFTime\":\"02:56:15\",\"AvgFFTime\":\"00:07:52\",\"PercentageFFTime\":32.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:55:41\",\"MaxWaitingTime\":\"00:50:48\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"178 / 181 (98.34%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:42 | SLA: 70.17%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:37 | SLA: 77.53%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.30,\"AverageWaitingTimePerCategory\":7.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":7.57,\"AverageWaitingTimePerCategory\":5.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":5.39,\"AverageWaitingTimePerCategory\":4.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.56,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":15.20,\"AverageWaitingTimePerCategory\":13.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.19,\"AverageWaitingTimePerCategory\":4.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.88,\"AverageWaitingTimePerCategory\":3.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123 10/23/2024 10:39:30 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:39:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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LICENSING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.84.123 10/23/2024 10:39:46 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:39:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:39:47 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:39:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:40:45 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 10:40:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:40:47 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 83.110.84.123 10/23/2024 10:40:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:40:51 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:40:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 10:41:20 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 10:41:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 10:41:31 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:41:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time 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category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:41:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 83.110.84.123 10/23/2024 10:42:32 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 11:11:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 11:11:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:11:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:12:37 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:12:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:13:36 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:13:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:14:37 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:14:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:15:37 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:15:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:16:35 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:16:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:18:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:18:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:19:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:19:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:20:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:20:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:21:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:21:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:22:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:22:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:23:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:23:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:24:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:24:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:25:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:25:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:26:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:26:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:27:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:27:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:28:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:28:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:29:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:29:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:30:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:30:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:31:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:31:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:32:08 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:32:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:32:36 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:32:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:57:38 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:57:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:57:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.123 10/23/2024 11:57:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.123 10/23/2024 11:57:55 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 11:57:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 11:57:55 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 83.110.84.123 10/23/2024 11:57:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 83.110.84.123 10/23/2024 11:57:56 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:57:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:58:54 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:58:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 11:59:52 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 11:59:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:00:52 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:00:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:01:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:01:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:02:54 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:02:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:03:52 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:03:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:04:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:04:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:05:54 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:05:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:06:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:06:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:07:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:07:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:08:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 12:08:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 10/23/2024 12:08:08 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118 10/23/2024 12:08:08 PM | Response Sent => {"Result":"0","UserID":"172","UserRoleID":"12","UserLevelID":"73-B","UserName":"soliman1346","Password":"b43qc7O5Nxy1F7ukeNzWwg==","tokenKey":"8QMOX0CIBI"} | Client IP: 5.195.105.118 10/23/2024 12:08:08 PM | Request Received getUserModuleRights=> branchId:0userId: 172 | Client IP: 5.195.105.118 10/23/2024 12:08:09 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 12:08:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:08:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 12:08:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 10/23/2024 12:08:10 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 12:08:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 12:08:10 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 12:08:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 12:08:11 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 12:08:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:08:13 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:08:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:08:13 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 12:08:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 12:08:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:08:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:09:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:09:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:09:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:09:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:10:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:10:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:10:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:10:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:11:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:11:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:11:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:11:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:12:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:12:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:12:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:12:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:13:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:13:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:13:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:13:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:14:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:14:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:14:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:14:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:15:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:15:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:15:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:15:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:16:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:16:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:16:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:16:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:17:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:17:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:17:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:17:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:18:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:18:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:18:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:18:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:19:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:19:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:19:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:19:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:20:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:20:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:20:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:20:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:21:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:21:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:21:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:21:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:22:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:22:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:22:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:22:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:23:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:23:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:23:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:23:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:24:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:24:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:24:57 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:24:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:25:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:25:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:25:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:25:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:26:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:26:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:26:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:26:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:27:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:27:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:27:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:27:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:28:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:28:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:28:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:29:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:29:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:29:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:29:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:30:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:30:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:31:00 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:31:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:31:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:31:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:31:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:31:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:32:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:32:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:32:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:32:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:33:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:33:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:33:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:33:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:34:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:34:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:34:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:34:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:35:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:35:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:35:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:35:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:36:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:36:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:36:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:36:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:37:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:37:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:37:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:37:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:38:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:38:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:38:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:38:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:39:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:39:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:39:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:39:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:40:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:40:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:40:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:40:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:41:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:41:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:41:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:41:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:42:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:42:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:42:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:42:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:43:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:43:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:44:00 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:44:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:44:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:44:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:44:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:44:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:45:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:45:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:45:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:45:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:46:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:46:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:46:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:46:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:47:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:47:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:47:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:47:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:48:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:48:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:48:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:48:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:49:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:49:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:49:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:49:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:50:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 10/23/2024 12:50:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 10/23/2024 12:50:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:50:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:50:49 PM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.133 10/23/2024 12:50:49 PM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"JRNVWJZFDJ"} | Client IP: 5.195.235.133 10/23/2024 12:50:49 PM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.133 10/23/2024 12:50:51 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 10/23/2024 12:50:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 10/23/2024 12:50:52 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 10/23/2024 12:50:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 10/23/2024 12:50:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 10/23/2024 12:50:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 10/23/2024 12:50:54 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 10/23/2024 12:50:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:50:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:50:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:51:01 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.133 10/23/2024 12:51:03 PM | Request Received getUserModuleRights=> branchId:28userId: 27 | Client IP: 5.195.235.133 10/23/2024 12:51:09 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:51:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:51:48 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.133 10/23/2024 12:51:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:51:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:51:53 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:51:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:51:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:51:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:52:07 PM | Request Received getUserModuleRights=> branchId:128userId: 27 | Client IP: 5.195.235.133 10/23/2024 12:52:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:52:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:52:51 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:52:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:52:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:52:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:53:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:53:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:53:52 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:53:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:53:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:53:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:54:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:54:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:54:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.84.123 10/23/2024 12:54:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.84.123 10/23/2024 12:55:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:55:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:55:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:55:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:56:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:56:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:56:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:56:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:57:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:57:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:57:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:57:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:58:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:58:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:58:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:58:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 12:59:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 12:59:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 12:59:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 12:59:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 1:00:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:00:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:00:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 1:00:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 1:01:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:01:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:02:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:02:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:03:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:03:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:04:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:04:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:05:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:05:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:06:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:06:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:07:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:07:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:08:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:08:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:09:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:09:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:10:05 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:10:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:11:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:11:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:12:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:12:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:13:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:13:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:14:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:14:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:15:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:15:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:16:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:16:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:17:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:17:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:18:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:18:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:19:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:19:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:20:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:20:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:21:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:21:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:22:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:22:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:23:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:23:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:24:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:24:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:25:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:25:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:26:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:26:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:27:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:27:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:28:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:28:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:29:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:29:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:30:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:30:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:31:05 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:31:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:32:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:32:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:33:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:33:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:34:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:34:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:35:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:35:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:36:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:36:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:37:06 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:37:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:38:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:38:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:38:52 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:38:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:40:05 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:40:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:41:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:41:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:41:56 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:41:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:42:52 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:42:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:44:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:44:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:45:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:45:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:46:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:46:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:47:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:47:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:48:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:48:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:49:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:49:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:50:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:50:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:51:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:51:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:52:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:52:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:53:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:53:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:54:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:54:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:55:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:55:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:56:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:56:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:57:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:57:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:58:05 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:58:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 1:59:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 1:59:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:00:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:00:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:01:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:01:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:02:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:02:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:03:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:03:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:04:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:04:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:05:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:05:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:06:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:06:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:07:05 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:07:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:08:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:08:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:09:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:09:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:10:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:10:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:11:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:11:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:12:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:12:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:13:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:13:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:14:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:14:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:15:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:15:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:16:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:16:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:17:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:17:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:18:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:18:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:19:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:19:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:20:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:20:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:21:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:21:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:22:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:22:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:23:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:23:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:24:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:24:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:25:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:25:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:26:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:26:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:27:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:27:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:28:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:28:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:29:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:29:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:30:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:30:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:31:04 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:31:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 2:32:00 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.133 10/23/2024 2:32:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 10/23/2024 3:04:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.84.134 10/23/2024 3:04:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.84.134 10/23/2024 3:36:04 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 3:36:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 10/23/2024 3:36:07 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118 10/23/2024 3:36:07 PM | Response Sent => {"Result":"0","UserID":"172","UserRoleID":"12","UserLevelID":"73-B","UserName":"soliman1346","Password":"b43qc7O5Nxy1F7ukeNzWwg==","tokenKey":"9T0PJDPZ7T"} | Client IP: 5.195.105.118 10/23/2024 3:36:08 PM | Request Received getUserModuleRights=> branchId:0userId: 172 | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 3:36:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 3:36:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:36:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:37:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:37:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:38:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:38:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:39:14 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:39:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:40:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 10/23/2024 3:40:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:41:05 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 10/23/2024 3:41:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 10/23/2024 3:41:06 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:41:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:41:09 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:41:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:42:11 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:42:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:43:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:43:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:44:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:44:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:45:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:45:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:46:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:46:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:47:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:47:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:48:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:48:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:49:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:49:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:50:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:50:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:51:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:51:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:52:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:52:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:53:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:53:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:54:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:54:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:55:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:55:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:56:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:56:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:57:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:57:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:58:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:58:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 3:59:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 3:59:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:00:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:00:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:01:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:01:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:02:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:02:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:03:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:03:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:04:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:04:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:05:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:05:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:06:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:06:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:07:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:07:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:08:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:08:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:09:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:09:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:10:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:10:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:11:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:11:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:12:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:12:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:13:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:13:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:14:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:14:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:15:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:15:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:16:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:16:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:17:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:17:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:18:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:18:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:19:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:19:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:20:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:20:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:21:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:21:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:22:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:22:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:23:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:23:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:24:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:24:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:25:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:25:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:26:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:26:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:27:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:27:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:28:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:28:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:29:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:30:49 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:30:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 10/23/2024 4:31:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-10-23 fto: 2024-10-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 10/23/2024 4:31:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118