12/12/2024 7:39:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 7:39:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:11:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 8:11:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:11:24 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 8:11:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:11:25 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 8:11:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 8:11:25 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:11:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:12:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:12:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:13:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:13:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:14:25 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:14:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:15:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:15:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:16:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:16:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:17:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:18:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:18:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:19:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:19:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:20:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:20:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:21:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:21:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:22:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:23:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:23:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:24:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:24:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:25:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:25:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:26:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:26:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:27:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:27:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:28:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:28:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:29:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:29:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:30:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:30:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:31:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:31:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:32:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:32:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:33:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:33:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:34:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:34:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:34:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:34:38 AM | Request Received onLoginClick=> userName: Sajida882 | Client IP: 91.72.151.66 12/12/2024 8:34:38 AM | Response Sent => {"Result":"0","UserID":"103","UserRoleID":"12","UserLevelID":"25-R","UserName":"Sajida882","Password":"/iaEJM9Q7ZwNadZIZJjiuw==","tokenKey":"RKNL37T6V6"} | Client IP: 91.72.151.66 12/12/2024 8:34:38 AM | Request Received getUserModuleRights=> branchId:0userId: 103 | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:34:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:34:47 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:34:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:34:48 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:34:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:34:50 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:34:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:34:52 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:34:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:35:04 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:35:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:35:04 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 12/12/2024 8:35:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:35:07 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:35:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:35:09 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:35:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:35:09 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:35:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:35:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:35:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:35:40 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:35:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:35:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:35:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:35:58 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:35:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:35:58 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:35:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:36:00 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:36:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:36:01 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:36:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:36:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:36:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:36:58 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:36:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:23 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:37:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:37:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:37:27 AM | Request Received getDashboardData=> fid: 74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:28 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:28 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:37:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:37:38 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:37:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:38:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:38:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:38:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:38:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:39:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:39:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:39:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:39:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:40:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:40:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:40:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:40:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:41:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:41:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:41:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:41:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:42:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:42:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:42:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:42:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:42:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:42:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:42:59 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:43:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:43:00 AM | Request Received getDashboardList=> userId: 175, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:43:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:43:00 AM | Request Received getDashboardList=> userId: 175, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:43:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:43:02 AM | Request Received getDashboardData=> fid: 138| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.56.12.56 12/12/2024 8:43:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:43:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:43:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:43:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:43:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:43:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:43:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:43:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:43:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:44:31 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:44:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:44:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:44:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:45:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:45:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:45:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:45:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:46:29 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:46:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:46:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:46:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:47:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:47:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:47:31 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:47:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:47:41 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:47:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:47:54 AM | Request Received onLoginClick=> userName: Darshifa | Client IP: 10.56.12.56 12/12/2024 8:47:54 AM | Response Sent => {"Result":"0","UserID":"194","UserRoleID":"4","UserLevelID":"146-B","UserName":"Darshifa ","Password":"AqEF0kYa2uaRV3J2aJVzUA==","tokenKey":"BL9XMNQ8JB"} | Client IP: 10.56.12.56 12/12/2024 8:47:54 AM | Request Received getUserModuleRights=> branchId:0userId: 194 | Client IP: 10.56.12.56 12/12/2024 8:47:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:47:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:47:56 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:47:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:47:56 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:47:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:47:57 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.56.12.56 12/12/2024 8:47:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:48:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:48:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:48:24 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:48:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:48:31 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:48:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:48:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:48:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:49:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:49:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:49:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:49:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:49:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:49:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:50:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:50:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:50:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:50:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:50:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:50:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:51:07 AM | Request Received onLoginClick=> userName: Darshifa | Client IP: 10.56.12.56 12/12/2024 8:51:07 AM | Response Sent => {"Result":"0","UserID":"194","UserRoleID":"4","UserLevelID":"146-B","UserName":"Darshifa ","Password":"AqEF0kYa2uaRV3J2aJVzUA==","tokenKey":"R4MAYIOHOM"} | Client IP: 10.56.12.56 12/12/2024 8:51:07 AM | Request Received getUserModuleRights=> branchId:0userId: 194 | Client IP: 10.56.12.56 12/12/2024 8:51:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:51:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 10.56.12.56 12/12/2024 8:51:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:51:17 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:51:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:51:18 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 10.56.12.56 12/12/2024 8:51:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 10.56.12.56 12/12/2024 8:51:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:51:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:51:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:51:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:52:11 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:52:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:52:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:52:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:52:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:52:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:53:09 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:53:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:53:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:53:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:53:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:53:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:54:09 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:54:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:54:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:54:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:54:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:54:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:55:25 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:55:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:55:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:55:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:55:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:55:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:56:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:56:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:56:25 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:56:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:56:31 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:56:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:57:25 AM | Request Received getDashboardData=> fid: 146| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 10.56.12.56 12/12/2024 8:57:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 10.56.12.56 12/12/2024 8:57:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:57:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:57:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:57:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:58:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:58:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 8:58:48 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:58:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:59:10 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:59:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:59:11 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:59:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/12/2024 8:59:11 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:59:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:59:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/12/2024 8:59:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/12/2024 8:59:14 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 8:59:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 8:59:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 8:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 9:00:11 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 9:00:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 9:00:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 9:00:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 9:01:11 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 9:01:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 9:01:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 9:01:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 9:02:11 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/12/2024 9:02:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/12/2024 9:38:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 12/12/2024 9:38:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 12/12/2024 12:43:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 12/12/2024 12:43:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 12/12/2024 12:43:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 12/12/2024 12:43:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 12/12/2024 12:43:58 PM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.132 12/12/2024 12:43:58 PM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"2","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"NMCHVVB6WA"} | Client IP: 5.195.235.132 12/12/2024 12:43:58 PM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/12/2024 12:43:59 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/12/2024 12:44:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/12/2024 12:44:00 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/12/2024 12:44:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/12/2024 12:44:01 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/12/2024 12:44:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/12/2024 12:44:02 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/12/2024 12:44:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/12/2024 12:44:04 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/12/2024 12:44:04 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Garbage Bag 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Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/12/2024 12:44:08 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت الخمول٪\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"}]","reportBody":"[{\"BranchName\":\"Suburb Inspection 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fetched successfully!"} | Client IP: 5.195.235.132 12/12/2024 12:44:57 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: operator:$language:Ar rptName: Category Detail rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/12/2024 12:44:57 PM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"Teller\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"Category\",\"colText\":\"الخدمة\"},{\"colName\":\"TicketsServed\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLAService\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"}]","reportBody":"[{\"BranchName\":\"INDUSTRIAL AREA 5\",\"Teller\":\"USER16\",\"Category\":\"Top Up 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Received getReportData=> fid: 31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: operator:$language:Ar rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/12/2024 12:45:00 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة\"},{\"colName\":\"Date\",\"colText\":\"تاريخ\"},{\"colName\":\"TicketServed\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingTime\",\"colText\":\"وقت الخدمة\"},{\"colName\":\"BackendTime\",\"colText\":\"وقت خدمات المكتب الخلفي\"},{\"colName\":\"IdleTime\",\"colText\":\"وقت الخمول\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued # 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fetched successfully!"} | Client IP: 5.195.235.132 12/12/2024 12:46:46 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-09 fto: 2024-12-11 fOtherParameters: operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/12/2024 12:47:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت 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}]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"USER1\",\"USER2\",\"USER3\",\"USER4\",\"USER5\",\"USER6\",\"USER7\",\"USER8\",\"USER9\",\"USER10\",\"USER11\",\"USER12\",\"USER13\",\"USER14\",\"USER15\",\"USER16\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"USER22\",\"USER23\",\"USER24\",\"USER25\",\"USER26\",\"USER27\",\"USER28\",\"USER29\",\"3\",\"1\",\"C08\"],\"TicketServed\":[0,95,58,154,86,82,77,100,0,0,0,164,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[0.00,72.63,91.38,98.70,60.47,69.51,62.34,64.00,0.00,0.00,0.00,77.44,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,38.12,5.04,27.07,33.48,53.12,82.38,29.27,0.00,0.00,0.00,27.84,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,61.88,95.42,72.93,66.80,46.88,17.62,70.73,0.00,100.00,100.00,72.62,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\",\"-\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.132 12/12/2024 1:38:31 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 12/12/2024 1:38:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 12/12/2024 1:54:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:54:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 1:54:14 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108 12/12/2024 1:54:14 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"BYCWXPU6BA"} | Client IP: 2.50.63.108 12/12/2024 1:54:14 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108 12/12/2024 1:54:16 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:54:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 1:54:17 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:54:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 1:54:17 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:54:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 1:54:19 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 1:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:54:20 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 1:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:55:17 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 1:55:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:56:12 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:56:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 1:56:13 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108 12/12/2024 1:56:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:56:17 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108 12/12/2024 1:56:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:56:22 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 1:56:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 1:56:22 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 1:56:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 1:56:38 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 1:56:38 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":22.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:04:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:02:07\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":5.56,\"UnqualifiedTickets\":2,\"FFTime\":\"00:02:07\",\"MaxFFTime\":\"00:02:07\",\"AvgFFTime\":\"00:02:07\",\"PercentageFFTime\":1.77,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:08:12\",\"MaxWaitingTime\":\"00:07:28\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:00:27\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:53:15\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:15\",\"MaxFFTime\":\"00:53:15\",\"AvgFFTime\":\"00:53:15\",\"PercentageFFTime\":44.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:27\",\"MaxWaitingTime\":\"00:00:27\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":38.46,\"AvgWaitTime\":\"00:13:50\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":16.67,\"AvgServiceTime\":\"00:04:53\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":5.56,\"UnqualifiedTickets\":0,\"FFTime\":\"00:24:27\",\"MaxFFTime\":\"00:12:16\",\"AvgFFTime\":\"00:04:53\",\"PercentageFFTime\":20.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:23:03\",\"MaxWaitingTime\":\"00:18:55\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":46.15,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:06:38\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:39:51\",\"MaxFFTime\":\"00:25:57\",\"AvgFFTime\":\"00:06:38\",\"PercentageFFTime\":33.30,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:02\",\"MaxWaitingTime\":\"00:11:58\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 18 (72.22%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:26 | SLA: 38.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:12 | SLA: 76.92%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (11.11%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":2.12,\"AverageWaitingTimePerCategory\":4.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":53.25,\"AverageWaitingTimePerCategory\":0.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":4.89,\"AverageWaitingTimePerCategory\":13.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":6.64,\"AverageWaitingTimePerCategory\":3.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 12/12/2024 1:56:40 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 1:56:41 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time 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(7)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"4.10\",\"MaxWaitTime\":\"00:07:28\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"25.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 1:56:58 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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\"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1 / 1 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:27 | Max.: 00:00:27 | SLA: 100.00% (1)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"0.45\",\"MaxWaitTime\":\"00:00:27\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 12/12/2024 1:57:10 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 1:57:12 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time 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languageCode: En | Client IP: 83.110.21.138 12/12/2024 2:01:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.21.138 12/12/2024 2:01:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.21.138 12/12/2024 2:02:41 PM | Request Received onLoginClick=> userName: r | Client IP: 83.110.21.138 12/12/2024 2:02:41 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"83SCMW8NWV"} | Client IP: 83.110.21.138 12/12/2024 2:02:41 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 83.110.21.138 12/12/2024 2:02:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.21.138 12/12/2024 2:02:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.21.138 12/12/2024 2:02:44 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 83.110.21.138 12/12/2024 2:02:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 83.110.21.138 12/12/2024 2:02:46 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 83.110.21.138 12/12/2024 2:02:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 83.110.21.138 12/12/2024 2:02:46 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 83.110.21.138 12/12/2024 2:02:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 83.110.21.138 12/12/2024 2:02:52 PM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-12 fto: 2024-12-12 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|AIH-Aiham|OCC-Alarm Systems|NJO-Amal|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK 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Time\",\"colValue\":\"Avg.: 00:05:38 | SLA: 85.37%\"},{\"colName\":\"No Show\",\"colValue\":\"17 (0.46%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":4.84,\"AverageWaitingTimePerCategory\":65.61,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":4.30,\"AverageWaitingTimePerCategory\":38.74,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":5.44,\"AverageWaitingTimePerCategory\":18.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":3.37,\"AverageWaitingTimePerCategory\":22.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":6.57,\"AverageWaitingTimePerCategory\":12.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 83.110.21.138 12/12/2024 2:03:04 PM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-12-05 fto: 2024-12-11 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 83.110.21.138 12/12/2024 2:04:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.30.42.132 12/12/2024 2:04:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.30.42.132 12/12/2024 2:04:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":355,\"AvgServiceTime\":\"00:06:42\",\"SLA\":85.07,\"DaysWorked\":6,\"LoggedTime\":\"1 day(s) 23:11:35\",\"ServingPercentage\":84.10,\"BackendPercentage\":0.00,\"IdlePercentage\":15.90,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC 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fetched successfully!"} | Client IP: 83.110.21.138 12/12/2024 2:19:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/12/2024 2:19:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/12/2024 2:19:50 PM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118 12/12/2024 2:19:50 PM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"SLSJTYJ1B1"} | Client IP: 5.195.105.118 12/12/2024 2:19:50 PM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/12/2024 2:19:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/12/2024 2:19:53 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 2:19:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 2:19:55 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/12/2024 2:19:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 2:19:56 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 2:19:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 2:23:01 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:23:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:23:01 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:23:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:23:01 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:23:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:23:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:23:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 2:23:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:23:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:24:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:24:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:25:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:25:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:26:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:26:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:27:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:27:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:28:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:28:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:29:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:29:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:30:08 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:30:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:30:38 PM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-12-05 fto: 2024-12-11 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 83.110.21.138 12/12/2024 2:31:08 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:31:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:36:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:36:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:36:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 2:38:24 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:38:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:38:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:38:26 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:38:27 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:38:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:38:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:38:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:38:56 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:40:56 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:40:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:41:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:42:51 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 2:43:03 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":246,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":241,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:12\",\"WaitingSLACount\":145,\"WaitingSLAPercentage\":58.94,\"AvgServiceTime\":\"00:16:00\",\"ServiceSLACount\":164,\"ServiceSLAPercentage\":68.05,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.41,\"UnqualifiedTickets\":4,\"FFTime\":\"16:19:43\",\"MaxFFTime\":\"01:12:23\",\"AvgFFTime\":\"00:16:00\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:05:54\",\"MaxWaitingTime\":\"01:18:16\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"241 / 246 (97.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:12 | SLA: 58.94%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:16:00 | SLA: 68.05%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.41%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":16.02,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 12/12/2024 2:46:59 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 12/12/2024 2:47:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":2.99,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":154,\"PercentageIssuedTickets\":65.81,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":67.84,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":82.47,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":128,\"ServiceSLAPercentage\":83.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"18:30:07\",\"MaxFFTime\":\"09:16:31\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":56.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:16\",\"MaxWaitingTime\":\"00:48:44\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":14.53,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":14.98,\"AvgWaitTime\":\"00:04:23\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:16:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":55.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:08:38\",\"MaxFFTime\":\"06:48:38\",\"AvgFFTime\":\"00:16:08\",\"PercentageFFTime\":27.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:29:06\",\"MaxWaitingTime\":\"00:42:42\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":16.24,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":81.58,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:20:25\",\"MaxFFTime\":\"04:11:10\",\"AvgFFTime\":\"00:08:25\",\"PercentageFFTime\":16.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:15:44\",\"MaxWaitingTime\":\"00:49:12\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.44,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.07,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"227 / 234 (97.01%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 80.34%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:43 | SLA: 78.85%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 12/12/2024 2:48:11 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:48:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:48:14 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:48:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:48:24 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:48:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:48:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:48:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:48:56 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:48:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:48:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:48:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 2:48:58 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:48:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:53:05 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:53:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:53:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:53:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:53:06 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:53:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:53:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:53:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 2:53:10 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:53:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:53:11 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:53:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:53:30 PM | Request Received getDashboardData=> fid: 96 ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 4 fFilters: | Client IP: 2.50.63.108 12/12/2024 2:54:06 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:54:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:54:59 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:54:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:54:59 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:54:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:55:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 2:55:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:55:48 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:55:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:55:48 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108 12/12/2024 2:55:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:55:58 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 2:55:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 2:55:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:55:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:56:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:56:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:57:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:57:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:58:08 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:58:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 2:59:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 2:59:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:00:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:00:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:01:08 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:01:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:02:08 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:02:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:03:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:03:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:04:06 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:04:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:05:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 12/12/2024 3:05:40 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 3:05:42 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 12/12/2024 3:05:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:05:42 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 3:05:43 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 3:05:44 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:05:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:05:49 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108 12/12/2024 3:05:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:05:50 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 3:05:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 12/12/2024 3:05:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 12/12/2024 3:05:54 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:05:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 3:06:07 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108 12/12/2024 3:06:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 12/12/2024 4:34:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:34:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/12/2024 4:34:35 PM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.134 12/12/2024 4:34:35 PM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"MTMJ932ZNJ"} | Client IP: 5.195.235.134 12/12/2024 4:34:35 PM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/12/2024 4:34:37 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:34:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:34:40 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:34:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:34:47 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:34:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:34:51 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:34:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:34:58 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.134 12/12/2024 4:35:10 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:35:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/12/2024 4:35:30 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:35:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:35:32 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:35:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:35:34 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/12/2024 4:35:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:35:36 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.134 12/12/2024 4:36:26 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:36:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:37:25 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 40, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:37:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:37:26 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:37:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:37:39 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 39, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:37:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:37:50 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 38, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:37:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:38:03 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 37, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:38:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:38:17 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 36, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:38:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:38:26 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:38:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:38:41 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 35, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:38:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:38:55 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 34, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:38:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:39:09 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 33, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:39:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:39:26 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 32, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:39:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:39:27 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:39:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:39:42 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 31, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:39:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:40:16 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 30, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:40:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:40:26 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:40:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:40:44 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 29, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:40:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:41:16 PM | Request Received addBranchCounter=> BranchId: 32, CounterId: 22, Profile Count: 1 | Client IP: 5.195.235.134 12/12/2024 4:41:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 5.195.235.134 12/12/2024 4:41:26 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/12/2024 4:41:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/12/2024 4:41:28 PM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.134 12/12/2024 4:41:33 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/12/2024 4:41:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/12/2024 5:31:36 PM | Request Received onLoginClick=> userName: soliman1346 | Client IP: 5.195.105.118 12/12/2024 5:31:36 PM | Response Sent => {"Result":"0","UserID":"172","UserRoleID":"12","UserLevelID":"73-B","UserName":"soliman1346","Password":"b43qc7O5Nxy1F7ukeNzWwg==","tokenKey":"YSGNNU3948"} | Client IP: 5.195.105.118 12/12/2024 5:31:37 PM | Request Received getUserModuleRights=> branchId:0userId: 172 | Client IP: 5.195.105.118 12/12/2024 5:31:38 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 5:31:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:31:40 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/12/2024 5:31:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:32:20 PM | Request Received getDashboardList=> userId: 172, languageCode:Ar | Client IP: 5.195.105.118 12/12/2024 5:32:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/12/2024 5:32:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:32:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:32:39 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:32:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:33:39 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:33:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:34:40 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:34:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:35:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:35:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:36:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:36:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:37:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:37:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:38:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:38:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:39:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:39:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:40:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:40:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:41:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:41:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:42:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:42:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:43:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:43:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:44:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:44:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:45:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:45:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:46:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:46:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:47:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:47:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:48:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:48:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:49:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:49:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:50:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:50:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:51:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:51:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:52:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:52:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:53:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:53:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:54:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:54:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:55:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:55:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:56:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:56:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:57:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:57:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:58:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:58:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 5:59:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 5:59:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:00:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:00:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:01:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:01:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:02:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:02:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:03:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:03:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:04:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:04:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:05:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:05:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:06:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:06:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:07:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:07:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:08:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:08:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:09:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:09:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:10:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:10:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:11:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:11:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:12:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:12:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:13:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:13:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:14:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:14:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:15:46 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:15:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:16:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:16:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:17:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:17:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:18:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:18:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:19:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:19:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:20:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:20:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:21:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:21:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:22:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:22:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/12/2024 6:23:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-12 fto: 2024-12-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/12/2024 6:23:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118