12/18/2024 6:52:06 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 12/18/2024 6:52:06 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 12/18/2024 6:52:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 12/18/2024 6:52:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 12/18/2024 6:52:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 12/18/2024 9:01:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/18/2024 9:01:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/18/2024 9:01:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/18/2024 9:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/18/2024 9:01:38 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 9:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 9:01:38 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 9:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 9:01:41 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 9:01:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:01:41 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 9:01:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:01:54 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 9:01:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:01:55 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 9:01:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:01:59 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 9:01:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 9:02:00 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:02:37 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:02:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:03:37 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:03:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:04:38 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:04:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:06:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:06:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:06:55 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:06:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:07:37 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:07:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:09:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:09:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:09:38 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:09:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:11:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:11:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:12:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:12:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:13:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:13:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:14:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:14:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:15:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:15:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:16:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:16:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:17:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:17:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:18:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:18:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:19:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:19:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:20:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:20:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:21:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:21:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:22:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:22:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:23:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:23:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:24:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:24:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:25:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:25:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:26:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:26:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:27:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:27:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:28:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:28:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:29:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:29:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:30:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:30:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:31:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:31:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:32:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:32:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:33:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:33:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:34:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:34:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:35:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:35:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:36:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:36:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:37:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:37:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:38:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:38:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:39:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:39:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:40:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:40:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:41:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:41:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:42:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:42:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 9:43:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 9:43:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 10:09:43 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 10:09:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 10:09:43 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 10:09:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 11:44:43 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/18/2024 11:44:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/18/2024 11:47:34 AM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.134 12/18/2024 11:47:34 AM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"IGZJZAECSI"} | Client IP: 5.195.235.134 12/18/2024 11:47:34 AM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.134 12/18/2024 11:47:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 12/18/2024 11:47:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 12/18/2024 11:47:36 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/18/2024 11:47:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/18/2024 11:47:39 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.134 12/18/2024 11:47:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134 12/18/2024 11:47:40 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/18/2024 11:47:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 11:48:35 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/18/2024 11:48:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 11:48:47 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 12/18/2024 11:48:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 11:48:57 AM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.134 12/18/2024 11:49:37 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/18/2024 11:49:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 11:50:37 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/18/2024 11:50:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 11:51:35 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.134 12/18/2024 11:51:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 12/18/2024 12:03:17 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 12/18/2024 12:03:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 12/18/2024 12:19:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 12/18/2024 12:19:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 12/18/2024 12:20:22 PM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.132 12/18/2024 12:20:22 PM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"2","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"IY2ZANH3X1"} | Client IP: 5.195.235.132 12/18/2024 12:20:22 PM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/18/2024 12:20:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/18/2024 12:20:24 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/18/2024 12:20:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/18/2024 12:21:24 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/18/2024 12:21:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/18/2024 12:22:24 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/18/2024 12:22:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/18/2024 12:22:50 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 12/18/2024 12:22:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 12/18/2024 12:22:51 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/18/2024 12:22:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/18/2024 12:22:57 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/18/2024 12:22:57 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Suburb 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fetched successfully!"} | Client IP: 5.195.235.132 12/18/2024 12:23:12 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/18/2024 12:23:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت 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fetched successfully!"} | Client IP: 5.195.235.132 12/18/2024 12:23:55 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-09 fto: 2024-12-17 fOtherParameters: operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/18/2024 12:25:01 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت 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fetched successfully!"} | Client IP: 5.195.235.132 12/18/2024 12:26:54 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-09 fto: 2024-12-17 fOtherParameters: operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/18/2024 12:29:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت 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fetched successfully!"} | Client IP: 5.195.235.132 12/18/2024 12:29:48 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2024-12-17 fto: 2024-12-17 fOtherParameters: operator:$language:Ar rptName: Summary rptCatName: Teller Performance fUserLevel: 31-B | Client IP: 5.195.235.132 12/18/2024 12:30:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"OperatorName\",\"colText\":\"موظف الخدمة \"},{\"colName\":\"TicketServed\",\"colText\":\"التاكر (التذاكر) التي تم خدمتها \"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط وقت الخدمة\"},{\"colName\":\"SLA\",\"colText\":\"خدمة SLA٪\"},{\"colName\":\"DaysWorked\",\"colText\":\"أيام العمل\"},{\"colName\":\"LoggedTime\",\"colText\":\"الوقت المسجل\"},{\"colName\":\"ServingPercentage\",\"colText\":\"وقت الخدمة ٪\"},{\"colName\":\"BackendPercentage\",\"colText\":\"وقت الخدمات المكتب الخلفي %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"وقت 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fetched successfully!"} | Client IP: 5.195.235.132 12/18/2024 1:41:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:41:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/18/2024 1:41:29 PM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:41:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:41:29 PM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:41:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:41:32 PM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:41:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:41:34 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 1:41:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 1:41:41 PM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 1:41:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 1:41:41 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 1:41:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:50:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:50:01 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 1:50:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 1:50:01 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/18/2024 1:50:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 1:50:03 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/18/2024 1:50:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/18/2024 1:50:05 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/18/2024 1:50:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/18/2024 3:17:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:17:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.179.80 12/18/2024 3:17:56 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:17:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:17:57 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:17:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:17:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:17:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.179.80 12/18/2024 3:18:01 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:18:04 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:18:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:18:22 PM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|AIH-Aiham|OCC-Alarm Systems|NJO-Amal|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT 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queue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":5.93,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RENT REGULATION DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Road Test\",\"AverageServiceTimePerCategory\":1.04,\"AverageWaitingTimePerCategory\":3.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Smart Parking Te\",\"AverageServiceTimePerCategory\":1.09,\"AverageWaitingTimePerCategory\":3.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Smartyard Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":14.29,\"AverageWaitingTimePerCategory\":4.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":8.59,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":1.76,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Return Tuition Payme\",\"AverageServiceTimePerCategory\":0.25,\"AverageWaitingTimePerCategory\":100.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"P Tahseel\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Theory Test\",\"AverageServiceTimePerCategory\":1.24,\"AverageWaitingTimePerCategory\":4.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":0.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":8.91,\"AverageWaitingTimePerCategory\":14.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Storage and Loading\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Maintenance\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Services or Compaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"1st Semester Student\",\"AverageServiceTimePerCategory\":34.83,\"AverageWaitingTimePerCategory\":16.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shutdown\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Control Servi\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"SINOPHARM REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Sinopharm Vaccine\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Salik\",\"AverageServiceTimePerCategory\":4.92,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":7.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Cash\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Insura\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Engineering\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":2.18,\"AverageWaitingTimePerCategory\":4.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"special bank\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"special others\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Self Paid Client\",\"AverageServiceTimePerCategory\":1.77,\"AverageWaitingTimePerCategory\":3.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Shift or Regular\",\"AverageServiceTimePerCategory\":1.93,\"AverageWaitingTimePerCategory\":5.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"special trucks fines\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"special truck licens\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TAHSEEL RECHARGE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TENANCY CONTRACT ATT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TAHSEEL CARDS SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cardiology\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"AMC Safety Systems\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Medical Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Sales\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Issuance Compl Cer E\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 87.201.179.80 12/18/2024 3:18:29 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:18:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:18:32 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:18:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:18:54 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:18:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:19:54 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:19:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:29:34 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:29:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:29:35 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:29:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:29:35 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:29:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:29:39 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:29:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.179.80 12/18/2024 3:29:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:29:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:30:34 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:30:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:31:35 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:31:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:32:34 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:32:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:33:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:33:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:34:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:34:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:35:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:35:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:36:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:36:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:37:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:37:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:38:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:38:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:39:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:39:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:40:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:40:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:41:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:41:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:42:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:42:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:43:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:43:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:44:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:44:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:45:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:45:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:46:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:46:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:47:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:47:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:48:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:48:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:49:47 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:49:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:50:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:50:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:51:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:51:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:55:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 87.201.179.80 12/18/2024 3:55:42 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.179.80 12/18/2024 3:55:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.179.80 12/18/2024 3:55:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:55:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:55:50 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:55:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:56:40 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:56:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:57:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:58:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:58:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 3:59:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 3:59:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:00:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:00:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:01:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:01:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:02:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:02:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:03:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:03:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:04:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:04:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:05:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:05:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:06:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:06:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:07:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:07:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:08:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:08:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:09:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:09:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:10:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:10:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:11:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.179.80 12/18/2024 4:11:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.179.80 12/18/2024 4:12:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:12:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:13:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:13:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:14:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:14:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:15:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:15:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:16:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:16:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:17:47 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:17:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:18:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:18:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:19:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:19:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:20:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:20:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:21:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:21:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:22:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:22:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:23:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:23:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:24:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:24:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:25:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:25:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:26:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:26:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:27:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:27:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:28:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:28:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:29:37 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:29:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:29:43 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component| | Client IP: 94.205.210.222 12/18/2024 4:30:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:30:53 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:30:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:30:56 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:30:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:31:21 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:31:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:31:40 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 94.205.210.222 12/18/2024 4:31:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:32:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 94.205.210.222 12/18/2024 4:32:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:33:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 94.205.210.222 12/18/2024 4:33:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:34:47 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 94.205.210.222 12/18/2024 4:34:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:35:44 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 94.205.210.222 12/18/2024 4:35:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:35:46 PM | Request Received getDashboardDetail=> dashboardId: 80 | Client IP: 94.205.210.222 12/18/2024 4:35:46 PM | Response Sent => Data returned of dashboardId:80 | Client IP: 94.205.210.222 12/18/2024 4:35:49 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:35:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:35:55 PM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|AIH-Aiham|OCC-Alarm Systems|NJO-Amal|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|TEL-Cardiology|CHH-CASH|NCA-Cash|ECA-Cash Airwaybill|CPS-Cash Payment Service|CAA-CASHIER|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CQQ-CHEQUE|MAT-Cheque or Cash Pick |CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|CLR-Clearance|NKK-Clearance Rectificat|NRR-Clemency Requests|CLR-Clerance|QU1-Clinic 1|QU2-Clinic 2|QU3-Clinic 3|QU4-Clinic 4|COM-Common Facility|CO3-Companies|COM-COMPLAINT|ESA-Complaint|REG-Complaints |CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|CAS-Corporate|COC-Corporate Clearance|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|RGE-Course Registration|CRS-CR Services |CRR-CREDIT CARD|NGG- CREMATION|NMM-Cremations|CRM-CRM and Finance|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|CUS-Customer Service|REG-Customer Service|CSS-CUSTOMER SERVICES|NDD-Customer Services|DEL-DELIVER INVOICE|EDO-Delivery Order|DN1-Dental|DGA-Deposit Assistance|MED-Deposit in Account|DR1-Dermatology|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|DIR-Disconnection Reco|EDS-Discrepancies|DOC-DOCTOR|EDC-Document Collection|RQE-Donation Issue|DIC-DonIssue Credit|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|EPA-EDI Parking Assess|EPA-EDI Parking Test|ELD-Elderly People|NEE-Electronic Archive|ECC-Emiarates Dnata Staf|EMA-Emirates Auctions|EMP-Emirates Post|EMP-Emirates Priority|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|PRE-ENT|ENV-Environment Control|NLL-Environmental Permit|DOC-ERDOC|ESR-Esraa|EBK-EVALUATION BOOKING|EVT-Evaluation Test|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EM4-Express Maintenance|ETY-EYE TEST|EYE-Eye Test|FEC-Fees Calculation|FML-Female|NAA-Female Lease|FRG-FEMALE REGISTRATION|NBB-Female Rental|FTB-FEMALE TYPING SERVIC|FER-Feriel|FLO-File Opening|FLR-File Renewal|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FWT-Followup Transaction|FOD-Food Control|NFF-Food Stuff Permit|FRC-Friday Class|RE0-G Floor Reception|NBB-Garbage Bag Sale|GCA-General Cargo|GEN-GENERAL INQUIRIES|TGQ-General Query|GR5-General Repair|GDD-Graduation Documents|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|RDE-Incorrect Receipt|NII-Inquires|ESF-Inquiring|IBA-Inquiry Bill Amend|NIN- Insurance|ICC-Insurance Cash Count|INR-Insurance Refund|INP-Insured Client|ILC-International Licens|IDL-Intl Driving License|INV-Invoice Issuing|WRC-Issuance Compl Cer E|EXR-Issue Compliance Cer|KHA-Khamid|LAB-Laboratory|Q17-Laboratory|NRR-Lease Contract Attes|LET-Letters n Transcript|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|MSS-Manpower Service|MAL-Manual All|MED-Medical Fitness|MED-Medical Insurance|TPY-Medical Services|CIT-Ministry Comm Ind Tr|MOC-Mock Test|MOT-Mock Test|MOD-Modify Tendency |MFA-MOFA Attestation|MOL-MOL Service |MAT-Money and Taxes|MRA-MOT Regular|MOB-Motorbike|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|MUM-Muscat Municipality |ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NSA-New Applicant|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|NOP-New Other Payment|NSA-New Other Student|NTP-New Tuition Payment|NIC-Night Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PTB-PREPARE FOR EXAM|PRS-Printing Service |PNS-Private Notary Ser|PRO-Process|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|RAD-Radiology|RES-Radiology|RAM-Rami Amouri|RAN-Ramy Anter|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|ERC-Ready For Carriage|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|RNR-Receipt Not Received|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|RE1-Reception Floor 1 |RE0-Reception G Floor|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|ESR-Request|IMM-Request for Receipt|R47-Reservation|RSV-Reservation|RES-Residency Service |RLT-Return Letter Trans|ROS-Return Other Student|RTP-Return Tuition Payme|RPP-Return Tuition Plan|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|W47-Sales|SLK-Salik|SPP-Self Paid Client|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|SC7-Services or Compaint|NYY-Sewage Network|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SHT-Shutdown|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|SPB-special bank|SNC-Special Needs Cash|SNI-Special Needs Insura|SPO-special others|STL-special truck licens|STF-special trucks fines|SAL-Storage and Loading|ESO-Storage Other Charge|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TAA-TECHNICAL ASSISTANCE|DRL-Teller Service|TCA-TENANCY CONTRACT ATT|THT-TEST|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|Q14-Triage|TR3-Triage 3 Appointment|TW3-Triage 3 Walk In|TR4-Triage 4 Appointment|TW4-Triage 4 Walk In|TRI-Triage Ground|Q24-U15607|Q16-U15619|Q33-U15619|Q34-U16333|Q30-U16335|Q42-U16853|Q17-U16860|Q30-U16938|Q12-U16940|Q20-U16943|QU8-U16945|Q45-U16953|QU8-U16953|Q32-U17007|Q38-U17089|Q16-U17233|Q28-U17233|Q18-U17353|Q20-U17353|Q26-U17353|Q39-U17353|Q29-U17418|Q40-U17436|QU6-U17436|Q12-U18570|Q21-U18570|QU9-U18573|Q23-U18616|Q26-U18691|Q22-U18737|Q18-U18799|Q49-U18799|QU7-U18799|Q43-U18854|Q25-U18866|Q23-U18867|Q15-U18880|Q21-U18881|Q13-U18883|Q31-U18883|QU9-U18884|Q10-U18891|QU4-U18892|Q11-U18894|Q14-U18894|Q20-U18942|Q47-U18942|Q19-U19196|Q14-U19283|Q25-U19283|Q29-U19367|Q16-U19373|Q23-U19373|Q37-U19373|Q41-U19373|Q28-U19381|Q12-U19619|Q19-U19620|Q26-U19638|Q15-U19657|Q34-U19659|QU6-U19721|QU4-U19722|Q05-U19723|Q13-U19723|Q16-U19724|Q11-U19726|Q31-U19727|Q10-U19728|Q19-U19754|Q30-U19800|QU5-U19808|Q15-U19816|Q17-U19816|Q09-U19817|Q21-U19817|QU5-U19818|Q20-U19887|Q19-U19888|QU7-U19888|Q46-U19954|Q22-U19955|Q27-U19967|Q24-U19968|Q18-U19973|Q27-U19977|Q25-U19978|Q44-U19987|Q05-U20015|Q29-U20015|Q26-U20121|Q41-U20189|Q48-U20196|Q32-U20197|QU5-U20197|Q33-U20198|Q13-U20260|Q46-U20260|Q35-U20322|Q25-U20323|QU6-U20326|Q29-U20327|Q28-U20328|Q07-U20329|Q12-U20329|Q47-U20330|Q30-U20367|Q34-U20368|Q16-U20377|QU9-U20377|Q06-U20378|Q11-U20378|QU7-U20378|Q13-U20381|Q15-U20381|Q10-U20386|QU8-U20386|Q31-U20387|QU4-U20387|Q10-U20390|Q22-U20391|Q42-U20393|Q08-U20425|Q14-U20425|Q21-U20431|Q11-U20437|Q32-U20440|Q12-U20452|Q13-U20452|Q27-U20452|Q23-U20463|Q24-U20469|Q31-U20473|Q26-U20479|Q40-U20480|Q36-U20530|Q06-U20534|Q09-U20534|Q14-U20538|Q37-U20560|Q10-U20574|Q18-U20625|Q08-U20629|Q10-U20633|Q45-U20637|Q11-U20646|Q12-U20647|Q07-U20668|Q06-U20674|Q44-U20735|Q07-U20768|Q08-U20769|Q09-U20771|Q10-U20772|Q11-U20774|Q12-U20779|Q13-U20781|Q43-U20820|Q14-U20825|Q15-U20834|Q16-U20835|Q17-U20842|Q18-U20852|Q05-U20942|Q23-U20943|Q19-U20948|Q20-U20958|Q21-U21010|Q22-U21035|Q39-U90007|Q24-U90008|Q32-U90008|Q13-U90010|Q17-U90011|Q38-U90011|Q33-U90028|Q15-U90039|Q35-U90046|Q09-U90061|Q28-U90070|Q11-U90083|Q27-U90100|Q27-U90120|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WLK-WalkIN|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 94.205.210.222 12/18/2024 4:35:55 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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fetched successfully!"} | Client IP: 94.205.210.222 12/18/2024 4:36:55 PM | Request Received getReportData=> fid: 35| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 94.205.210.222 12/18/2024 4:36:55 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 94.205.210.222 12/18/2024 4:37:07 PM | Request Received getReportData=> fid: 35| ftype: ffrom: 2024-12-18 fto: 2024-12-18 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 94.205.210.222 12/18/2024 4:37:08 PM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Mohammed\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ 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Scheduling\",\"OperatorName\":\"RIZWAN.ANSARI\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Vigil\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Majid\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SHERYL\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Moin\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Iqbal\",\"Date\":\"18/12/2024\",\"TicketServed\":47,\"AvgServiceTime\":\"00:02:43\",\"SLA\":100.00,\"LoggedTime\":\"05:08:15\",\"ServingTime\":\"02:08:15\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"03:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"RIZWAN\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Jaber\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"JIBIN\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Ahmed\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"AKHILA\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"Suhail\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"INDRAJITH\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"EHSAN\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SAJID\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"AMIR\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"SATAR\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"HQ Scheduling\",\"OperatorName\":\"ANSARI\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 94.205.210.222 12/18/2024 4:37:39 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:37:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 94.205.210.222 12/18/2024 4:37:40 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:37:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:37:41 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:37:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:37:41 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:37:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:37:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.205.210.222 12/18/2024 4:37:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:37:52 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.205.210.222 12/18/2024 4:37:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.205.210.222 12/18/2024 4:37:53 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:38:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:38:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:38:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:39:40 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:39:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:40:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:40:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:41:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:41:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:42:45 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.205.210.222 12/18/2024 4:42:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:43:28 PM | Request Received getUserModuleRights=> branchId:100userId: 39 | Client IP: 94.205.210.222 12/18/2024 4:43:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:43:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:43:59 PM | Request Received getUserModuleRights=> branchId:100userId: 39 | Client IP: 94.205.210.222 12/18/2024 4:44:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:44:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:44:53 PM | Request Received getUserModuleRights=> branchId:100userId: 39 | Client IP: 94.205.210.222 12/18/2024 4:45:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:45:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:46:38 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:46:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:47:39 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:47:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222 12/18/2024 4:48:46 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2024-12-18 fto: 2024-12-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 94.205.210.222 12/18/2024 4:48:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.205.210.222