12/24/2024 9:38:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
12/24/2024 9:38:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
12/24/2024 9:38:24 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 9:38:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 9:38:24 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 9:38:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 9:38:26 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
12/24/2024 9:38:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
12/24/2024 9:38:27 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 9:38:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 9:38:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
12/24/2024 9:38:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
12/24/2024 11:25:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:25:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.118.8
12/24/2024 11:25:34 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 31.215.118.8
12/24/2024 11:25:34 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"0IU20I1EYF"} | Client IP: 31.215.118.8
12/24/2024 11:25:34 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 31.215.118.8
12/24/2024 11:25:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:25:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.118.8
12/24/2024 11:25:37 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.118.8
12/24/2024 11:25:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.118.8
12/24/2024 11:25:39 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:25:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.118.8
12/24/2024 11:25:40 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:25:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.118.8
12/24/2024 11:25:42 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.118.8
12/24/2024 11:25:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.118.8
12/24/2024 11:25:56 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.118.8
12/24/2024 11:26:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.118.8
12/24/2024 11:26:33 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:26:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.118.8
12/24/2024 11:26:35 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 31.215.118.8
12/24/2024 11:26:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.118.8
12/24/2024 11:26:43 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:26:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.82,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":154,\"PercentageIssuedTickets\":18.14,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":18.71,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":82.47,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":128,\"ServiceSLAPercentage\":83.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"18:30:07\",\"MaxFFTime\":\"09:16:31\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":11.98,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:16\",\"MaxWaitingTime\":\"00:48:44\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":4.00,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":4.13,\"AvgWaitTime\":\"00:04:23\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:16:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":55.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:08:38\",\"MaxFFTime\":\"06:48:38\",\"AvgFFTime\":\"00:16:08\",\"PercentageFFTime\":5.92,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:29:06\",\"MaxWaitingTime\":\"00:42:42\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":4.48,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":4.62,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":81.58,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:20:25\",\"MaxFFTime\":\"04:11:10\",\"AvgFFTime\":\"00:08:25\",\"PercentageFFTime\":3.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:15:44\",\"MaxWaitingTime\":\"00:49:12\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":86,\"PercentageIssuedTickets\":10.13,\"ServedTicketsPerCategory\":79,\"PercentageServedTickets\":9.60,\"AvgWaitTime\":\"00:11:01\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":54.65,\"AvgServiceTime\":\"00:17:04\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":67.09,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.59,\"UnqualifiedTickets\":2,\"FFTime\":\"22:28:32\",\"MaxFFTime\":\"15:46:07\",\"AvgFFTime\":\"00:17:04\",\"PercentageFFTime\":14.55,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:25:54\",\"MaxWaitingTime\":\"02:53:15\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":0.94,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":0.97,\"AvgWaitTime\":\"00:09:48\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:06:40\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:53:24\",\"MaxFFTime\":\"00:49:48\",\"AvgFFTime\":\"00:06:40\",\"PercentageFFTime\":0.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:18:29\",\"MaxWaitingTime\":\"00:53:59\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":246,\"PercentageIssuedTickets\":28.98,\"ServedTicketsPerCategory\":241,\"PercentageServedTickets\":29.28,\"AvgWaitTime\":\"00:07:12\",\"WaitingSLACount\":145,\"WaitingSLAPercentage\":58.94,\"AvgServiceTime\":\"00:16:00\",\"ServiceSLACount\":164,\"ServiceSLAPercentage\":68.05,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":4,\"FFTime\":\"16:19:43\",\"MaxFFTime\":\"01:12:23\",\"AvgFFTime\":\"00:16:00\",\"PercentageFFTime\":41.66,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:05:54\",\"MaxWaitingTime\":\"01:18:16\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":275,\"PercentageIssuedTickets\":32.39,\"ServedTicketsPerCategory\":268,\"PercentageServedTickets\":32.56,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":200,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:07:32\",\"ServiceSLACount\":216,\"ServiceSLAPercentage\":80.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"09:43:14\",\"MaxFFTime\":\"09:47:18\",\"AvgFFTime\":\"00:07:32\",\"PercentageFFTime\":21.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:26:28\",\"MaxWaitingTime\":\"00:34:37\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.02,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"823 / 849 (96.94%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:55 | SLA: 69.02%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:15 | SLA: 75.09%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":17.07,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.68,\"AverageWaitingTimePerCategory\":9.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":16.02,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.55,\"AverageWaitingTimePerCategory\":3.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:26:49 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:29:15 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:05:17\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e82.47\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e127\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:07:12\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e83.12\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e154\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e154\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e18.71\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:05:17\",\"WaitingSLAPercentage\":\"82.47\",\"WaitingSLACount\":\"127\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID 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\"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:29:32 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:29:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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SERVICE\",\"IssuedTicketsPerCategory\":275,\"PercentageIssuedTickets\":32.39,\"ServedTicketsPerCategory\":268,\"PercentageServedTickets\":32.56,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":200,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:07:32\",\"ServiceSLACount\":216,\"ServiceSLAPercentage\":80.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"09:43:14\",\"MaxFFTime\":\"09:47:18\",\"AvgFFTime\":\"00:07:32\",\"PercentageFFTime\":21.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:26:28\",\"MaxWaitingTime\":\"00:34:37\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.12,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.02,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"823 / 849 (96.94%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:55 | SLA: 69.02%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:15 | SLA: 75.09%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.71%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":17.07,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.68,\"AverageWaitingTimePerCategory\":9.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":16.02,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.55,\"AverageWaitingTimePerCategory\":3.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:29:56 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:29:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":2.99,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":154,\"PercentageIssuedTickets\":65.81,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":67.84,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":82.47,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":128,\"ServiceSLAPercentage\":83.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"18:30:07\",\"MaxFFTime\":\"09:16:31\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":56.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:16\",\"MaxWaitingTime\":\"00:48:44\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":14.53,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":14.98,\"AvgWaitTime\":\"00:04:23\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:16:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":55.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:08:38\",\"MaxFFTime\":\"06:48:38\",\"AvgFFTime\":\"00:16:08\",\"PercentageFFTime\":27.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:29:06\",\"MaxWaitingTime\":\"00:42:42\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":16.24,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":81.58,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:20:25\",\"MaxFFTime\":\"04:11:10\",\"AvgFFTime\":\"00:08:25\",\"PercentageFFTime\":16.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:15:44\",\"MaxWaitingTime\":\"00:49:12\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.44,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.07,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"227 / 234 (97.01%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 80.34%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:43 | SLA: 78.85%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:34:15 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:34:15 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":86,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":79,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:11:01\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":54.65,\"AvgServiceTime\":\"00:17:04\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":67.09,\"NoShowTickets\":5,\"PercentageNoShowTickets\":5.81,\"UnqualifiedTickets\":2,\"FFTime\":\"22:28:32\",\"MaxFFTime\":\"15:46:07\",\"AvgFFTime\":\"00:17:04\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:25:54\",\"MaxWaitingTime\":\"02:53:15\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"79 / 86 (91.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:01 | SLA: 54.65%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:17:04 | SLA: 67.09%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (5.81%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":17.07,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:34:59 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:35:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":246,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":241,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:12\",\"WaitingSLACount\":145,\"WaitingSLAPercentage\":58.94,\"AvgServiceTime\":\"00:16:00\",\"ServiceSLACount\":164,\"ServiceSLAPercentage\":68.05,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.41,\"UnqualifiedTickets\":4,\"FFTime\":\"16:19:43\",\"MaxFFTime\":\"01:12:23\",\"AvgFFTime\":\"00:16:00\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:05:54\",\"MaxWaitingTime\":\"01:18:16\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"241 / 246 (97.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:12 | SLA: 58.94%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:16:00 | SLA: 68.05%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.41%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":16.02,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:35:56 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:35:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":275,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":268,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":200,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:07:32\",\"ServiceSLACount\":216,\"ServiceSLAPercentage\":80.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"09:43:14\",\"MaxFFTime\":\"09:47:18\",\"AvgFFTime\":\"00:07:32\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:26:28\",\"MaxWaitingTime\":\"00:34:37\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"268 / 275 (97.45%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:27 | SLA: 72.73%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 80.60%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.55,\"AverageWaitingTimePerCategory\":3.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:37:30 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:37:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":275,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":268,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:27\",\"WaitingSLACount\":200,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:07:32\",\"ServiceSLACount\":216,\"ServiceSLAPercentage\":80.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"09:43:14\",\"MaxFFTime\":\"09:47:18\",\"AvgFFTime\":\"00:07:32\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:26:28\",\"MaxWaitingTime\":\"00:34:37\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"268 / 275 (97.45%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:27 | SLA: 72.73%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:32 | SLA: 80.60%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.55,\"AverageWaitingTimePerCategory\":3.46,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:37:58 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:37:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":2.99,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":154,\"PercentageIssuedTickets\":65.81,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":67.84,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":82.47,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":128,\"ServiceSLAPercentage\":83.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"18:30:07\",\"MaxFFTime\":\"09:16:31\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":56.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:16\",\"MaxWaitingTime\":\"00:48:44\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":14.53,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":14.98,\"AvgWaitTime\":\"00:04:23\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:16:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":55.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:08:38\",\"MaxFFTime\":\"06:48:38\",\"AvgFFTime\":\"00:16:08\",\"PercentageFFTime\":27.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:29:06\",\"MaxWaitingTime\":\"00:42:42\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":16.24,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":81.58,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:20:25\",\"MaxFFTime\":\"04:11:10\",\"AvgFFTime\":\"00:08:25\",\"PercentageFFTime\":16.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:15:44\",\"MaxWaitingTime\":\"00:49:12\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.44,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.07,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"227 / 234 (97.01%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 80.34%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:43 | SLA: 78.85%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:38:24 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:38:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":2.99,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":154,\"PercentageIssuedTickets\":65.81,\"ServedTicketsPerCategory\":154,\"PercentageServedTickets\":67.84,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":82.47,\"AvgServiceTime\":\"00:07:12\",\"ServiceSLACount\":128,\"ServiceSLAPercentage\":83.12,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"18:30:07\",\"MaxFFTime\":\"09:16:31\",\"AvgFFTime\":\"00:07:12\",\"PercentageFFTime\":56.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:16\",\"MaxWaitingTime\":\"00:48:44\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":14.53,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":14.98,\"AvgWaitTime\":\"00:04:23\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:16:08\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":55.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:08:38\",\"MaxFFTime\":\"06:48:38\",\"AvgFFTime\":\"00:16:08\",\"PercentageFFTime\":27.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:29:06\",\"MaxWaitingTime\":\"00:42:42\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":16.24,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"AvgServiceTime\":\"00:08:25\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":81.58,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:20:25\",\"MaxFFTime\":\"04:11:10\",\"AvgFFTime\":\"00:08:25\",\"PercentageFFTime\":16.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:15:44\",\"MaxWaitingTime\":\"00:49:12\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.43,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.44,\"AvgWaitTime\":\"00:09:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:29\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:01:29\",\"MaxFFTime\":\"00:01:29\",\"AvgFFTime\":\"00:01:29\",\"PercentageFFTime\":0.07,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:09:53\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"227 / 234 (97.01%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 80.34%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:43 | SLA: 78.85%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":7.21,\"AverageWaitingTimePerCategory\":5.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":16.14,\"AverageWaitingTimePerCategory\":4.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.43,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":1.48,\"AverageWaitingTimePerCategory\":9.88,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:38:35 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:38:35 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":86,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":79,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:11:01\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":54.65,\"AvgServiceTime\":\"00:17:04\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":67.09,\"NoShowTickets\":5,\"PercentageNoShowTickets\":5.81,\"UnqualifiedTickets\":2,\"FFTime\":\"22:28:32\",\"MaxFFTime\":\"15:46:07\",\"AvgFFTime\":\"00:17:04\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:25:54\",\"MaxWaitingTime\":\"02:53:15\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"79 / 86 (91.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:01 | SLA: 54.65%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:17:04 | SLA: 67.09%\"},{\"colName\":\"No Show\",\"colValue\":\"5 (5.81%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":17.07,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:38:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:38:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 62.215.131.102
12/24/2024 11:38:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.94.87.48
12/24/2024 11:38:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.94.87.48
12/24/2024 11:38:49 AM | Request Received onLoginClick=> userName: Darshifa | Client IP: 62.215.131.102
12/24/2024 11:38:49 AM | Response Sent => {"Result":"0","UserID":"194","UserRoleID":"4","UserLevelID":"146-B","UserName":"Darshifa","Password":"AqEF0kYa2uaRV3J2aJVzUA==","tokenKey":"HOBERNKMSY"} | Client IP: 62.215.131.102
12/24/2024 11:38:49 AM | Request Received getUserModuleRights=> branchId:0userId: 194 | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:38:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 62.215.131.102
12/24/2024 11:38:52 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 62.215.131.102
12/24/2024 11:38:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:39:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.94.87.95
12/24/2024 11:39:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.94.87.95
12/24/2024 11:39:38 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-11-01 fto: 2024-11-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:39:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":246,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":241,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:12\",\"WaitingSLACount\":145,\"WaitingSLAPercentage\":58.94,\"AvgServiceTime\":\"00:16:00\",\"ServiceSLACount\":164,\"ServiceSLAPercentage\":68.05,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.41,\"UnqualifiedTickets\":4,\"FFTime\":\"16:19:43\",\"MaxFFTime\":\"01:12:23\",\"AvgFFTime\":\"00:16:00\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:05:54\",\"MaxWaitingTime\":\"01:18:16\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"241 / 246 (97.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:12 | SLA: 58.94%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:16:00 | SLA: 68.05%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.41%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":16.02,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:39:51 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 62.215.131.102
12/24/2024 11:39:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:40:00 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 62.215.131.102
12/24/2024 11:40:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:40:29 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:40:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":239,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":233,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":128,\"WaitingSLAPercentage\":53.56,\"AvgServiceTime\":\"00:15:27\",\"ServiceSLACount\":163,\"ServiceSLAPercentage\":69.96,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.26,\"UnqualifiedTickets\":3,\"FFTime\":\"12:02:52\",\"MaxFFTime\":\"05:53:57\",\"AvgFFTime\":\"00:15:27\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:44:02\",\"MaxWaitingTime\":\"02:16:55\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"233 / 239 (97.49%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:33 | SLA: 53.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:15:27 | SLA: 69.96%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (1.26%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.46,\"AverageWaitingTimePerCategory\":7.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:40:52 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:40:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 62.215.131.102
12/24/2024 11:40:53 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 62.215.131.102
12/24/2024 11:41:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:41:16 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-12-17 fto: 2024-12-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 62.215.131.102
12/24/2024 11:41:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:41:59 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 62.215.131.102
12/24/2024 11:42:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:42:16 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:42:16 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":107,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":51.40,\"AvgServiceTime\":\"00:09:51\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":80.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"17:25:10\",\"MaxFFTime\":\"12:54:57\",\"AvgFFTime\":\"00:09:51\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:16:50\",\"MaxWaitingTime\":\"00:49:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"106 / 107 (99.07%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:23 | SLA: 51.40%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:51 | SLA: 80.19%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":9.86,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:43:10 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:43:10 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":107,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":51.40,\"AvgServiceTime\":\"00:09:51\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":80.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"17:25:10\",\"MaxFFTime\":\"12:54:57\",\"AvgFFTime\":\"00:09:51\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:16:50\",\"MaxWaitingTime\":\"00:49:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"106 / 107 (99.07%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:23 | SLA: 51.40%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:51 | SLA: 80.19%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":9.86,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:43:54 AM | Request Received getDashboardList=> userId: 194, languageCode:En | Client IP: 62.215.131.102
12/24/2024 11:43:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 62.215.131.102
12/24/2024 11:43:56 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:43:56 AM | Request Received getDashboardData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 62.215.131.102
12/24/2024 11:43:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":381,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":376,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:51\",\"WaitingSLACount\":264,\"WaitingSLAPercentage\":69.29,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":295,\"ServiceSLAPercentage\":78.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"05:47:29\",\"MaxFFTime\":\"19:10:08\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:11:37\",\"MaxWaitingTime\":\"00:50:48\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"376 / 381 (98.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:51 | SLA: 69.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:35 | SLA: 78.46%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.58,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:44:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 62.215.131.102
12/24/2024 11:44:59 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:44:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Normal Cash Counter \",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.04,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.36,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:00:22\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:01:08\",\"MaxFFTime\":\"00:00:48\",\"AvgFFTime\":\"00:00:22\",\"PercentageFFTime\":0.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:57\",\"MaxWaitingTime\":\"00:01:36\"},{\"CategoryName\":\"Insurance Cash Count\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":5.48,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":8.14,\"AvgWaitTime\":\"00:02:44\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":76.19,\"AvgServiceTime\":\"00:00:50\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":94.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:15:14\",\"MaxFFTime\":\"00:10:21\",\"AvgFFTime\":\"00:00:50\",\"PercentageFFTime\":7.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:49:29\",\"MaxWaitingTime\":\"00:21:24\"},{\"CategoryName\":\"Cash\",\"IssuedTicketsPerCategory\":145,\"PercentageIssuedTickets\":37.86,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":29.41,\"AvgWaitTime\":\"00:31:51\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":30.34,\"AvgServiceTime\":\"00:00:28\",\"ServiceSLACount\":63,\"ServiceSLAPercentage\":96.92,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":80,\"FFTime\":\"00:30:33\",\"MaxFFTime\":\"00:13:43\",\"AvgFFTime\":\"00:00:28\",\"PercentageFFTime\":14.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"10:30:48\",\"MaxWaitingTime\":\"07:23:40\"},{\"CategoryName\":\" Insurance\",\"IssuedTicketsPerCategory\":100,\"PercentageIssuedTickets\":26.11,\"ServedTicketsPerCategory\":60,\"PercentageServedTickets\":27.15,\"AvgWaitTime\":\"00:17:03\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":93.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":40,\"FFTime\":\"01:11:36\",\"MaxFFTime\":\"00:40:50\",\"AvgFFTime\":\"00:01:11\",\"PercentageFFTime\":33.39,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:03:24\",\"MaxWaitingTime\":\"07:19:57\"},{\"CategoryName\":\"Special Needs Cash\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":14.36,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":17.19,\"AvgWaitTime\":\"00:22:00\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":32.73,\"AvgServiceTime\":\"00:02:16\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":94.74,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":17,\"FFTime\":\"01:26:13\",\"MaxFFTime\":\"01:21:47\",\"AvgFFTime\":\"00:02:16\",\"PercentageFFTime\":40.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:56:19\",\"MaxWaitingTime\":\"05:36:19\"},{\"CategoryName\":\"Special Needs Insura\",\"IssuedTicketsPerCategory\":58,\"PercentageIssuedTickets\":15.14,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:22:08\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":41.38,\"AvgServiceTime\":\"00:00:15\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":21,\"FFTime\":\"00:09:43\",\"MaxFFTime\":\"00:06:20\",\"AvgFFTime\":\"00:00:15\",\"PercentageFFTime\":4.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:39:32\",\"MaxWaitingTime\":\"07:17:41\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 383 (57.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:43 | SLA: 40.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:58 | SLA: 95.93%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Normal Cash Counter \",\"AverageServiceTimePerCategory\":0.38,\"AverageWaitingTimePerCategory\":0.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Insurance Cash Count\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":2.75,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cash\",\"AverageServiceTimePerCategory\":0.47,\"AverageWaitingTimePerCategory\":31.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" Insurance\",\"AverageServiceTimePerCategory\":1.19,\"AverageWaitingTimePerCategory\":17.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Cash\",\"AverageServiceTimePerCategory\":2.27,\"AverageWaitingTimePerCategory\":22.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Insura\",\"AverageServiceTimePerCategory\":0.26,\"AverageWaitingTimePerCategory\":22.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:45:07 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:45:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":198,\"PercentageIssuedTickets\":72.53,\"ServedTicketsPerCategory\":195,\"PercentageServedTickets\":72.49,\"AvgWaitTime\":\"00:04:47\",\"WaitingSLACount\":162,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:06:55\",\"ServiceSLACount\":154,\"ServiceSLAPercentage\":78.97,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"22:29:54\",\"MaxFFTime\":\"09:08:18\",\"AvgFFTime\":\"00:06:55\",\"PercentageFFTime\":64.56,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:32:55\",\"MaxWaitingTime\":\"00:32:39\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":32,\"PercentageIssuedTickets\":11.72,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":11.90,\"AvgWaitTime\":\"00:04:29\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":84.38,\"AvgServiceTime\":\"00:13:30\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"07:12:18\",\"MaxFFTime\":\"06:00:28\",\"AvgFFTime\":\"00:13:30\",\"PercentageFFTime\":20.68,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:23:28\",\"MaxWaitingTime\":\"00:22:17\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":41,\"PercentageIssuedTickets\":15.02,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":14.87,\"AvgWaitTime\":\"00:04:47\",\"WaitingSLACount\":33,\"WaitingSLAPercentage\":80.49,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":77.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"05:03:38\",\"MaxFFTime\":\"03:30:26\",\"AvgFFTime\":\"00:07:35\",\"PercentageFFTime\":14.52,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:11:38\",\"MaxWaitingTime\":\"00:18:21\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.73,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.74,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:30\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:01\",\"MaxFFTime\":\"00:05:01\",\"AvgFFTime\":\"00:02:30\",\"PercentageFFTime\":0.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:12\",\"MaxWaitingTime\":\"00:00:09\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"269 / 273 (98.53%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:42 | SLA: 82.05%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:46 | SLA: 76.95%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.92,\"AverageWaitingTimePerCategory\":4.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":13.51,\"AverageWaitingTimePerCategory\":4.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":7.59,\"AverageWaitingTimePerCategory\":4.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":2.51,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:45:22 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: language:En rptName: Export Ticket Log rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:45:53 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:45:53 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\" Insurance\",\"CountServedTickets\":60,\"PercentageServedTickets\":27.15,\"AvgWaitTime\":\"00:17:03\",\"MaxWaitTime\":\"07:19:57\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":50.00,\"FFTime\":\"01:11:36\",\"AvgFFTime\":\"00:40:50\",\"MaxFFTime\":\"00:01:11\",\"PercentageFFTime\":\"33.39\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:03:24\"},{\"CategoryName\":\"Cash\",\"CountServedTickets\":65,\"PercentageServedTickets\":29.41,\"AvgWaitTime\":\"00:31:51\",\"MaxWaitTime\":\"07:23:40\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":30.34,\"FFTime\":\"00:30:33\",\"AvgFFTime\":\"00:13:43\",\"MaxFFTime\":\"00:00:28\",\"PercentageFFTime\":\"14.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:30:48\"},{\"CategoryName\":\"Insurance Cash Count\",\"CountServedTickets\":18,\"PercentageServedTickets\":8.14,\"AvgWaitTime\":\"00:02:44\",\"MaxWaitTime\":\"00:21:24\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":76.19,\"FFTime\":\"00:15:14\",\"AvgFFTime\":\"00:10:21\",\"MaxFFTime\":\"00:00:50\",\"PercentageFFTime\":\"7.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:29\"},{\"CategoryName\":\"Normal Cash Counter \",\"CountServedTickets\":3,\"PercentageServedTickets\":1.36,\"AvgWaitTime\":\"00:00:39\",\"MaxWaitTime\":\"00:01:36\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"FFTime\":\"00:01:08\",\"AvgFFTime\":\"00:00:48\",\"MaxFFTime\":\"00:00:22\",\"PercentageFFTime\":\"0.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:57\"},{\"CategoryName\":\"Special Needs Cash\",\"CountServedTickets\":38,\"PercentageServedTickets\":17.19,\"AvgWaitTime\":\"00:22:00\",\"MaxWaitTime\":\"05:36:19\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":32.73,\"FFTime\":\"01:26:13\",\"AvgFFTime\":\"01:21:47\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"40.20\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:56:19\"},{\"CategoryName\":\"Special Needs Insura\",\"CountServedTickets\":37,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:22:08\",\"MaxWaitTime\":\"07:17:41\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":41.38,\"FFTime\":\"00:09:43\",\"AvgFFTime\":\"00:06:20\",\"MaxFFTime\":\"00:00:15\",\"PercentageFFTime\":\"4.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:39:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 383 (57.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:43 | Max.: 07:23:40 | SLA: 40.47% (155)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\" Insurance\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"17.05\",\"MaxWaitTime\":\"07:19:57\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cash\",\"CountServedTickets\":65,\"PercentageServedTickets\":\"30\",\"AvgWaitTime\":\"31.87\",\"MaxWaitTime\":\"07:23:40\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":\"30.34%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Insurance Cash Count\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"2.75\",\"MaxWaitTime\":\"00:21:24\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":\"76.19%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Normal Cash Counter \",\"CountServedTickets\":3,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"0.65\",\"MaxWaitTime\":\"00:01:36\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"75.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Cash\",\"CountServedTickets\":38,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"22.02\",\"MaxWaitTime\":\"05:36:19\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"32.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Insura\",\"CountServedTickets\":37,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"22.15\",\"MaxWaitTime\":\"07:17:41\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":\"41.38%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:45:59 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:46:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Normal Cash Counter \",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.04,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":1.36,\"AvgWaitTime\":\"00:00:39\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:00:22\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:01:08\",\"MaxFFTime\":\"00:00:48\",\"AvgFFTime\":\"00:00:22\",\"PercentageFFTime\":0.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:57\",\"MaxWaitingTime\":\"00:01:36\"},{\"CategoryName\":\"Insurance Cash Count\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":5.48,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":8.14,\"AvgWaitTime\":\"00:02:44\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":76.19,\"AvgServiceTime\":\"00:00:50\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":94.44,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:15:14\",\"MaxFFTime\":\"00:10:21\",\"AvgFFTime\":\"00:00:50\",\"PercentageFFTime\":7.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:49:29\",\"MaxWaitingTime\":\"00:21:24\"},{\"CategoryName\":\"Cash\",\"IssuedTicketsPerCategory\":145,\"PercentageIssuedTickets\":37.86,\"ServedTicketsPerCategory\":65,\"PercentageServedTickets\":29.41,\"AvgWaitTime\":\"00:31:51\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":30.34,\"AvgServiceTime\":\"00:00:28\",\"ServiceSLACount\":63,\"ServiceSLAPercentage\":96.92,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":80,\"FFTime\":\"00:30:33\",\"MaxFFTime\":\"00:13:43\",\"AvgFFTime\":\"00:00:28\",\"PercentageFFTime\":14.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"10:30:48\",\"MaxWaitingTime\":\"07:23:40\"},{\"CategoryName\":\" Insurance\",\"IssuedTicketsPerCategory\":100,\"PercentageIssuedTickets\":26.11,\"ServedTicketsPerCategory\":60,\"PercentageServedTickets\":27.15,\"AvgWaitTime\":\"00:17:03\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:01:11\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":93.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":40,\"FFTime\":\"01:11:36\",\"MaxFFTime\":\"00:40:50\",\"AvgFFTime\":\"00:01:11\",\"PercentageFFTime\":33.39,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:03:24\",\"MaxWaitingTime\":\"07:19:57\"},{\"CategoryName\":\"Special Needs Cash\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":14.36,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":17.19,\"AvgWaitTime\":\"00:22:00\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":32.73,\"AvgServiceTime\":\"00:02:16\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":94.74,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":17,\"FFTime\":\"01:26:13\",\"MaxFFTime\":\"01:21:47\",\"AvgFFTime\":\"00:02:16\",\"PercentageFFTime\":40.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:56:19\",\"MaxWaitingTime\":\"05:36:19\"},{\"CategoryName\":\"Special Needs Insura\",\"IssuedTicketsPerCategory\":58,\"PercentageIssuedTickets\":15.14,\"ServedTicketsPerCategory\":37,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:22:08\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":41.38,\"AvgServiceTime\":\"00:00:15\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":21,\"FFTime\":\"00:09:43\",\"MaxFFTime\":\"00:06:20\",\"AvgFFTime\":\"00:00:15\",\"PercentageFFTime\":4.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:39:32\",\"MaxWaitingTime\":\"07:17:41\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 383 (57.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:43 | SLA: 40.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:58 | SLA: 95.93%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Normal Cash Counter \",\"AverageServiceTimePerCategory\":0.38,\"AverageWaitingTimePerCategory\":0.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Insurance Cash Count\",\"AverageServiceTimePerCategory\":0.85,\"AverageWaitingTimePerCategory\":2.75,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cash\",\"AverageServiceTimePerCategory\":0.47,\"AverageWaitingTimePerCategory\":31.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" Insurance\",\"AverageServiceTimePerCategory\":1.19,\"AverageWaitingTimePerCategory\":17.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Cash\",\"AverageServiceTimePerCategory\":2.27,\"AverageWaitingTimePerCategory\":22.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Insura\",\"AverageServiceTimePerCategory\":0.26,\"AverageWaitingTimePerCategory\":22.15,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:46:44 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:46:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":381,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":376,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:51\",\"WaitingSLACount\":264,\"WaitingSLAPercentage\":69.29,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":295,\"ServiceSLAPercentage\":78.46,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"05:47:29\",\"MaxFFTime\":\"19:10:08\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:11:37\",\"MaxWaitingTime\":\"00:50:48\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"376 / 381 (98.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:51 | SLA: 69.29%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:35 | SLA: 78.46%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.58,\"AverageWaitingTimePerCategory\":3.86,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:46:59 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:47:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":239,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":233,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:33\",\"WaitingSLACount\":128,\"WaitingSLAPercentage\":53.56,\"AvgServiceTime\":\"00:15:27\",\"ServiceSLACount\":163,\"ServiceSLAPercentage\":69.96,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.26,\"UnqualifiedTickets\":3,\"FFTime\":\"12:02:52\",\"MaxFFTime\":\"05:53:57\",\"AvgFFTime\":\"00:15:27\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:44:02\",\"MaxWaitingTime\":\"02:16:55\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"233 / 239 (97.49%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:33 | SLA: 53.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:15:27 | SLA: 69.96%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (1.26%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.46,\"AverageWaitingTimePerCategory\":7.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:47:05 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:47:06 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\" Insurance\",\"CountServedTickets\":60,\"PercentageServedTickets\":27.15,\"AvgWaitTime\":\"00:17:03\",\"MaxWaitTime\":\"07:19:57\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":50.00,\"FFTime\":\"01:11:36\",\"AvgFFTime\":\"00:40:50\",\"MaxFFTime\":\"00:01:11\",\"PercentageFFTime\":\"33.39\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:03:24\"},{\"CategoryName\":\"Cash\",\"CountServedTickets\":65,\"PercentageServedTickets\":29.41,\"AvgWaitTime\":\"00:31:51\",\"MaxWaitTime\":\"07:23:40\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":30.34,\"FFTime\":\"00:30:33\",\"AvgFFTime\":\"00:13:43\",\"MaxFFTime\":\"00:00:28\",\"PercentageFFTime\":\"14.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:30:48\"},{\"CategoryName\":\"Insurance Cash Count\",\"CountServedTickets\":18,\"PercentageServedTickets\":8.14,\"AvgWaitTime\":\"00:02:44\",\"MaxWaitTime\":\"00:21:24\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":76.19,\"FFTime\":\"00:15:14\",\"AvgFFTime\":\"00:10:21\",\"MaxFFTime\":\"00:00:50\",\"PercentageFFTime\":\"7.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:29\"},{\"CategoryName\":\"Normal Cash Counter \",\"CountServedTickets\":3,\"PercentageServedTickets\":1.36,\"AvgWaitTime\":\"00:00:39\",\"MaxWaitTime\":\"00:01:36\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"FFTime\":\"00:01:08\",\"AvgFFTime\":\"00:00:48\",\"MaxFFTime\":\"00:00:22\",\"PercentageFFTime\":\"0.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:57\"},{\"CategoryName\":\"Special Needs Cash\",\"CountServedTickets\":38,\"PercentageServedTickets\":17.19,\"AvgWaitTime\":\"00:22:00\",\"MaxWaitTime\":\"05:36:19\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":32.73,\"FFTime\":\"01:26:13\",\"AvgFFTime\":\"01:21:47\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"40.20\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:56:19\"},{\"CategoryName\":\"Special Needs Insura\",\"CountServedTickets\":37,\"PercentageServedTickets\":16.74,\"AvgWaitTime\":\"00:22:08\",\"MaxWaitTime\":\"07:17:41\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":41.38,\"FFTime\":\"00:09:43\",\"AvgFFTime\":\"00:06:20\",\"MaxFFTime\":\"00:00:15\",\"PercentageFFTime\":\"4.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:39:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 383 (57.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:43 | Max.: 07:23:40 | SLA: 40.47% (155)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\" Insurance\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"17.05\",\"MaxWaitTime\":\"07:19:57\",\"WaitingSLACount\":50,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cash\",\"CountServedTickets\":65,\"PercentageServedTickets\":\"30\",\"AvgWaitTime\":\"31.87\",\"MaxWaitTime\":\"07:23:40\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":\"30.34%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Insurance Cash Count\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"2.75\",\"MaxWaitTime\":\"00:21:24\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":\"76.19%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Normal Cash Counter \",\"CountServedTickets\":3,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"0.65\",\"MaxWaitTime\":\"00:01:36\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"75.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Cash\",\"CountServedTickets\":38,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"22.02\",\"MaxWaitTime\":\"05:36:19\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"32.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Special Needs Insura\",\"CountServedTickets\":37,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"22.15\",\"MaxWaitTime\":\"07:17:41\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":\"41.38%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:47:29 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:47:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":107,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":106,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":55,\"WaitingSLAPercentage\":51.40,\"AvgServiceTime\":\"00:09:51\",\"ServiceSLACount\":85,\"ServiceSLAPercentage\":80.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"17:25:10\",\"MaxFFTime\":\"12:54:57\",\"AvgFFTime\":\"00:09:51\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:16:50\",\"MaxWaitingTime\":\"00:49:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"106 / 107 (99.07%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:23 | SLA: 51.40%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:51 | SLA: 80.19%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":9.86,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:47:42 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:47:43 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"Dar Al Shifa Hospital\",\"IssuedTickets\":383,\"ServedTickets\":221,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:21:43\",\"WaitingSLAPercentage\":40.47,\"WaitingSLACount\":155,\"AvgServiceTime\":\"00:00:58\",\"ServiceSLAPercentage\":95.93,\"ServiceSLACount\":212,\"FFTime\":\"03:34:27\",\"MaxFFTime\":\"02:33:49\",\"AvgFFTime\":\"00:00:58\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:01:29\",\"MaxWaitingTime\":\"07:23:40\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 383 ( 57.70% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:43 | SLA: 40.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:58 | SLA: 95.93%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"Dar Al Shifa Hospital\"],\"TicketIssued\":[383],\"TicketServed\":[221],\"TicketServedPercentage\":[95.93],\"TicketWaitingPercentage\":[40.47]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:47:48 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:47:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":77,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:03\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":65,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"06:42:21\",\"MaxFFTime\":\"05:32:28\",\"AvgFFTime\":\"00:05:21\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:19:28\",\"MaxWaitingTime\":\"00:36:21\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"75 / 77 (97.40%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:03 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:21 | SLA: 86.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":5.36,\"AverageWaitingTimePerCategory\":5.06,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:48:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:48:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.118.8
12/24/2024 11:48:18 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:48:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.118.8
12/24/2024 11:48:22 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.118.8
12/24/2024 11:48:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.118.8
12/24/2024 11:48:24 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:48:24 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.118.8
12/24/2024 11:48:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.118.8
12/24/2024 11:48:38 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:48:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:05\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:24\",\"MaxFFTime\":\"00:00:08\",\"AvgFFTime\":\"00:00:06\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:12:21\",\"MaxWaitingTime\":\"00:05:24\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4 / 4 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:05 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:06 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.10,\"AverageWaitingTimePerCategory\":3.09,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:49:37 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:49:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":77,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:03\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":65,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"06:42:21\",\"MaxFFTime\":\"05:32:28\",\"AvgFFTime\":\"00:05:21\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:19:28\",\"MaxWaitingTime\":\"00:36:21\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"75 / 77 (97.40%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:03 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:21 | SLA: 86.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":5.36,\"AverageWaitingTimePerCategory\":5.06,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:49:42 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003e Insurance\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:17:03\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e50\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:01:24\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e92.16\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e26.42\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eCash\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:31:51\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e30.34\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e44\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:33\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e96.36\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e28.50\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eInsurance Cash Count\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:44\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e76.19\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e16\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:53\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e94.12\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e8.81\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eNormal Cash Counter \\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:39\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:22\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e1.55\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eSpecial Needs Cash\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:22:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e32.73\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e18\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:02:32\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e94.12\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e17.62\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eSpecial Needs Insura\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:22:08\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e41.38\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e24\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:17\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e17.10\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:50:07 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:50:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":77,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":75,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:03\",\"WaitingSLACount\":44,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:05:21\",\"ServiceSLACount\":65,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"06:42:21\",\"MaxFFTime\":\"05:32:28\",\"AvgFFTime\":\"00:05:21\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:19:28\",\"MaxWaitingTime\":\"00:36:21\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"75 / 77 (97.40%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:03 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:21 | SLA: 86.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":5.36,\"AverageWaitingTimePerCategory\":5.06,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:51:07 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:51:14 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:51:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":231,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":221,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:04:53\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":68.40,\"AvgServiceTime\":\"00:07:56\",\"ServiceSLACount\":172,\"ServiceSLAPercentage\":77.83,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.73,\"UnqualifiedTickets\":6,\"FFTime\":\"05:14:41\",\"MaxFFTime\":\"15:26:03\",\"AvgFFTime\":\"00:07:56\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"18:22:15\",\"MaxWaitingTime\":\"01:37:14\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"221 / 231 (95.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:53 | SLA: 68.40%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:56 | SLA: 77.83%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (1.73%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":7.94,\"AverageWaitingTimePerCategory\":4.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:51:50 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:51:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":252,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":240,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:03\",\"WaitingSLACount\":144,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:12:25\",\"ServiceSLACount\":149,\"ServiceSLAPercentage\":62.08,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":12,\"FFTime\":\"01:43:00\",\"MaxFFTime\":\"16:35:08\",\"AvgFFTime\":\"00:12:25\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:12:42\",\"MaxWaitingTime\":\"01:40:24\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"240 / 252 (95.24%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:03 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:25 | SLA: 62.08%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":12.43,\"AverageWaitingTimePerCategory\":7.05,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:52:38 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-09-01 fto: 2024-09-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:52:39 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":142,\"PercentageIssuedTickets\":65.44,\"ServedTicketsPerCategory\":138,\"PercentageServedTickets\":65.40,\"AvgWaitTime\":\"00:05:37\",\"WaitingSLACount\":120,\"WaitingSLAPercentage\":84.51,\"AvgServiceTime\":\"00:09:15\",\"ServiceSLACount\":100,\"ServiceSLAPercentage\":72.46,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.38,\"UnqualifiedTickets\":1,\"FFTime\":\"21:16:37\",\"MaxFFTime\":\"09:47:36\",\"AvgFFTime\":\"00:09:15\",\"PercentageFFTime\":63.77,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:12:16\",\"MaxWaitingTime\":\"01:37:59\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":9.22,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":8.53,\"AvgWaitTime\":\"00:05:38\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:08:24\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":61.11,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.46,\"UnqualifiedTickets\":1,\"FFTime\":\"02:31:15\",\"MaxFFTime\":\"01:39:32\",\"AvgFFTime\":\"00:08:24\",\"PercentageFFTime\":7.56,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:47:12\",\"MaxWaitingTime\":\"00:37:15\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":53,\"PercentageIssuedTickets\":24.42,\"ServedTicketsPerCategory\":53,\"PercentageServedTickets\":25.12,\"AvgWaitTime\":\"00:06:29\",\"WaitingSLACount\":48,\"WaitingSLAPercentage\":90.57,\"AvgServiceTime\":\"00:10:15\",\"ServiceSLACount\":36,\"ServiceSLAPercentage\":67.92,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:03:57\",\"MaxFFTime\":\"06:12:08\",\"AvgFFTime\":\"00:10:15\",\"PercentageFFTime\":27.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:43:44\",\"MaxWaitingTime\":\"01:40:18\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.92,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:11:16\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:15:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:30:00\",\"MaxFFTime\":\"00:16:36\",\"AvgFFTime\":\"00:15:00\",\"PercentageFFTime\":1.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:22:32\",\"MaxWaitingTime\":\"00:19:32\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"211 / 217 (97.24%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:53 | SLA: 85.25%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:29 | SLA: 69.67%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (1.84%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.25,\"AverageWaitingTimePerCategory\":5.62,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":8.40,\"AverageWaitingTimePerCategory\":5.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":10.26,\"AverageWaitingTimePerCategory\":6.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":15.00,\"AverageWaitingTimePerCategory\":11.27,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:52:56 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Ahmed\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Ahmed Refaei\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Amir Adel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Amr\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Areej\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Areej Naser\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Arun\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Ashraf\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Babitha\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier11\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier12\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier13\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier14\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier15\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier16\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier17\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"cashier21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Critchel\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"OperatorName\":\"Dana\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa 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fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:53:21 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-08-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:53:21 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"-\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":126,\"PercentageIssuedTickets\":65.28,\"ServedTicketsPerCategory\":126,\"PercentageServedTickets\":65.97,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":108,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:10:55\",\"ServiceSLACount\":86,\"ServiceSLAPercentage\":68.25,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"-\",\"MaxFFTime\":\"11:17:12\",\"AvgFFTime\":\"00:10:55\",\"PercentageFFTime\":59.68,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:35:22\",\"MaxWaitingTime\":\"00:55:08\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":10.36,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":10.47,\"AvgWaitTime\":\"00:14:19\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":60.00,\"AvgServiceTime\":\"00:27:03\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":30.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"-\",\"MaxFFTime\":\"07:11:07\",\"AvgFFTime\":\"00:27:03\",\"PercentageFFTime\":23.47,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:46:30\",\"MaxWaitingTime\":\"00:57:31\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":45,\"PercentageIssuedTickets\":23.32,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":22.51,\"AvgWaitTime\":\"00:06:07\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":32,\"ServiceSLAPercentage\":74.42,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"-\",\"MaxFFTime\":\"03:57:31\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":16.03,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:23:08\",\"MaxWaitingTime\":\"00:43:27\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":1.04,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.05,\"AvgWaitTime\":\"00:03:45\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:09:28\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"-\",\"MaxFFTime\":\"00:18:56\",\"AvgFFTime\":\"00:09:28\",\"PercentageFFTime\":0.82,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:07:30\",\"MaxWaitingTime\":\"00:07:21\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"191 / 193 (98.96%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:55 | SLA: 81.35%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:04 | SLA: 65.45%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":10.92,\"AverageWaitingTimePerCategory\":4.57,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":27.06,\"AverageWaitingTimePerCategory\":14.33,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.60,\"AverageWaitingTimePerCategory\":6.12,\"ProcessingTime\":\"-\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":9.47,\"AverageWaitingTimePerCategory\":3.75,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:54:49 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-08-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:54:50 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":99,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":90,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:04:52\",\"WaitingSLACount\":67,\"WaitingSLAPercentage\":67.68,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":74,\"ServiceSLAPercentage\":82.22,\"NoShowTickets\":3,\"PercentageNoShowTickets\":3.03,\"UnqualifiedTickets\":6,\"FFTime\":\"-\",\"MaxFFTime\":\"08:34:02\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:33:23\",\"MaxWaitingTime\":\"00:49:11\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"90 / 99 (90.91%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:52 | SLA: 67.68%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:59 | SLA: 82.22%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (3.03%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":4.88,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 11:54:51 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:56:11 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"06/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"07/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"08/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"09/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"10/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"11/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"12/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"13/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"14/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"15/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"16/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"17/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed\",\"Date\":\"18/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa 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Refaei\",\"Date\":\"06/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed Refaei\",\"Date\":\"07/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed 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Refaei\",\"Date\":\"10/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed Refaei\",\"Date\":\"11/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Ahmed 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Hospital\",\"Teller\":\"Yousef\",\"Date\":\"12/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Yousef\",\"Date\":\"13/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Yousef\",\"Date\":\"14/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Yousef\",\"Date\":\"15/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa 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Hospital\",\"Teller\":\"Yousef\",\"Date\":\"22/12/2024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"213\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:00:58\"},{\"colName\":\"Logged time\",\"colValue\":\"2 day(s) 21:21:20\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 4.97% | Back office: 0.00% | Idle: 97.44%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"Ahmed\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Ahmed Refaei\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Amir Adel\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Amr\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Areej\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Areej 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Raffek\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Ramy Safwat\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Rana\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Rania\",\"ServiceHours\":0.04,\"BackOfficeHours\":0.00,\"IdleHours\":0.43,\"ProcessingTime\":\"-\"},{\"Teller\":\"Rawan Baraka\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Rawan Issa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Robin\",\"ServiceHours\":0.02,\"BackOfficeHours\":0.00,\"IdleHours\":0.17,\"ProcessingTime\":\"-\"},{\"Teller\":\"Salma\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Samir\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.52,\"ProcessingTime\":\"-\"},{\"Teller\":\"Sara Issa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Shaikh\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Shorouk\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"},{\"Teller\":\"Sigil\",\"ServiceHours\":2.69,\"BackOfficeHours\":0.00,\"IdleHours\":29.64,\"ProcessingTime\":\"-\"},{\"Teller\":\"Yousef\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:58:10 AM | Request Received getReportData=> fid: 146| ftype:  ffrom: 2024-11-24 fto: 2024-12-23 fOtherParameters: operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:58:17 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 11:58:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 11:58:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
12/24/2024 11:58:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
12/24/2024 11:58:20 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
12/24/2024 11:58:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
12/24/2024 11:58:20 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"08/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"10/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"12/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"13/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"14/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"15/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"16/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"17/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Teller\":\"Rahat\",\"EmpID\":\"8843\",\"ActiveDirectory\":\"-\",\"Date\":\"18/12/2024\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"Dar Al Shifa 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12/24/2024 11:58:21 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 11:58:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 11:58:22 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
12/24/2024 11:58:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
12/24/2024 11:58:24 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2024-12-24 fto: 2024-12-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
12/24/2024 11:58:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
12/24/2024 11:58:48 AM | Request Received getReportData=> fid: 146 ftype:  ffrom: 2024-12-24 fto: 2024-12-24 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:58:49 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:03:35\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:04\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:52:23\",\"CallTime\":\"09:55:58\",\"ServiceEndTime\":\"09:56:02\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:52:23\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:55:58\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:56:02\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA600 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:03:05\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:53:44\",\"CallTime\":\"09:56:49\",\"ServiceEndTime\":\"09:56:54\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:53:44\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:56:49\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:56:54\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA601 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:01:38\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:16\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:59:12\",\"CallTime\":\"10:00:50\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:59:12\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:00:50\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:01:06\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA602 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Normal Cash Counter \",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:01:06\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:01:06\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA602 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:01:50\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:59:19\",\"CallTime\":\"10:01:09\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:59:19\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:01:09\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:01:17\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA603 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Normal Cash Counter \",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:01:17\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:01:17\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA603 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027MJ\",\"Status\":\"Ticket in serving\",\"WaitingTime\":\"00:01:10\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:09:27\",\"CallTime\":\"10:10:37\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:09:27\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:10:37\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA604 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:19:43\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:19:43\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eCA605 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\" Insurance\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:03:19\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:30\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:52:55\",\"CallTime\":\"09:56:14\",\"ServiceEndTime\":\"09:56:44\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:52:55\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:56:14\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:56:44\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eIN001 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\" Insurance\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:01:31\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:19\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:54:02\",\"CallTime\":\"09:55:33\",\"ServiceEndTime\":\"09:55:52\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:54:02\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:55:33\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:55:52\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eIN002 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:31\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:18\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:59:26\",\"CallTime\":\"09:59:57\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:59:26\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:59:57\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:00:15\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSC900 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Insura\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:03\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:05\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:00:15\",\"CallTime\":\"10:00:18\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:00:15\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:00:18\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:00:23\\\",\\\"status\\\":\\\"Ticket Counter Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to counter\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSC900 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Insura\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket in serving\",\"WaitingTime\":\"00:12:15\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:00:23\",\"CallTime\":\"10:12:38\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:00:23\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Dhassan\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:12:39\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Dhassan\\\",\\\"description\\\":\\\"Tickted is being attended\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSC900 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Insura\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Served\",\"WaitingTime\":\"00:00:32\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:33\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:53:56\",\"CallTime\":\"09:54:28\",\"ServiceEndTime\":\"09:55:01\",\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:53:56\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"09:54:28\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"09:55:01\\\",\\\"status\\\":\\\"Ticket Served\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been served\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSI950 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Insura\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:53\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"24/12/2024\",\"IssueTime\":\"09:59:33\",\"CallTime\":\"10:00:26\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"09:59:33\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:00:26\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:00:34\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSI951 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Special Needs Cash\",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Transferred\",\"WaitingTime\":\"00:00:04\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:08\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:00:34\",\"CallTime\":\"10:00:38\",\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:00:34\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket has been issued\\\"},{\\\"event_time\\\":\\\"10:00:38\\\",\\\"status\\\":\\\"Ticket Start Serving\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Tickted is being attended\\\"},{\\\"event_time\\\":\\\"10:00:46\\\",\\\"status\\\":\\\"Ticket Category Transfer\\\",\\\"opname\\\":\\\"Sigil\\\",\\\"description\\\":\\\"Ticket Transferred to Category\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSI951 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"},{\"BranchName\":\"Dar Al Shifa Hospital\",\"Category\":\"Normal Cash Counter \",\"ClientName\":\"\\u0027-\",\"Status\":\"Ticket Issued\",\"WaitingTime\":\"00:00:00\",\"EstimatedWaitingTime\":\"-\",\"ServiceTime\":\"00:00:00\",\"Date\":\"24/12/2024\",\"IssueTime\":\"10:00:46\",\"CallTime\":null,\"ServiceEndTime\":null,\"Codecustomerservice\":\"\",\"ProcessingTime\":\"-\",\"NoShowWaitTime\":\"00:00:00\",\"TicketNumber\":\"\\u003ca ng-click=\\u0027generate([{\\\"event_time\\\":\\\"10:00:46\\\",\\\"status\\\":\\\"Ticket Issue\\\",\\\"opname\\\":\\\"-\\\",\\\"description\\\":\\\"Ticket has been issued\\\"}])\\u0027 data-toggle=\\u0027modal\\u0027 data-target=\\u0027#ticketDetails\\u0027 data-keyboard=\\u0027false\\u0027\\u003eSI951 \\u003cspan style=\\u0027margin-left:5px;\\u0027 class=\\u0027glyphicon glyphicon-exclamation-sign color-english-green\\u0027\\u003e\\u003c/span\\u003e  \\u003c/a\\u003e\"}]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:59:48 AM | Request Received getReportData=> fid: 146 ftype:  ffrom: 2024-11-01 fto: 2024-11-01 fOtherParameters: category:NCA-Cash|NIN- Insurance|ICC-Insurance Cash Count|CAN-Normal Cash Counter |SNC-Special Needs Cash|SNI-Special Needs Insura|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 146-B | Client IP: 62.215.131.102
12/24/2024 11:59:49 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 62.215.131.102
12/24/2024 11:59:50 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-08-31 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 11:59:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":240,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":228,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:17\",\"WaitingSLACount\":172,\"WaitingSLAPercentage\":71.67,\"AvgServiceTime\":\"00:13:02\",\"ServiceSLACount\":160,\"ServiceSLAPercentage\":70.18,\"NoShowTickets\":4,\"PercentageNoShowTickets\":1.67,\"UnqualifiedTickets\":8,\"FFTime\":\"-\",\"MaxFFTime\":\"22:24:15\",\"AvgFFTime\":\"00:13:02\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:42:21\",\"MaxWaitingTime\":\"00:38:07\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"228 / 240 (95.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:17 | SLA: 71.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:02 | SLA: 70.18%\"},{\"colName\":\"No Show\",\"colValue\":\"4 (1.67%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":13.04,\"AverageWaitingTimePerCategory\":3.29,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8
12/24/2024 12:00:39 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-08-01 fto: 2024-08-31 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.118.8
12/24/2024 12:00:40 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":230,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":227,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:05:14\",\"WaitingSLACount\":163,\"WaitingSLAPercentage\":70.87,\"AvgServiceTime\":\"00:09:52\",\"ServiceSLACount\":171,\"ServiceSLAPercentage\":75.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"-\",\"MaxFFTime\":\"17:14:17\",\"AvgFFTime\":\"00:09:52\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:50:55\",\"MaxWaitingTime\":\"01:16:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"227 / 230 (98.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:14 | SLA: 70.87%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:52 | SLA: 75.33%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.88,\"AverageWaitingTimePerCategory\":5.25,\"ProcessingTime\":\"-\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.118.8