12/31/2024 7:42:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:42:09 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:42:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:42:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 12/31/2024 7:42:09 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:42:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:42:13 AM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.132 12/31/2024 7:42:15 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 12/31/2024 7:42:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:42:20 AM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.132 12/31/2024 7:42:46 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:42:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:42:48 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:42:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:42:57 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:42:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:42:57 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:42:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:43:09 AM | Request Received getDashboardData=> fid: 28|32| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:43:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:43:13 AM | Request Received getDashboardData=> fid: 28| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:43:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:43:24 AM | Request Received getDashboardData=> fid: 28|32| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:43:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:44:11 AM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:44:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:44:34 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:44:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:44:35 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132 12/31/2024 7:44:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:45:01 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:45:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:45:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:45:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:45:10 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 12/31/2024 7:45:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:45:23 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 12/31/2024 7:45:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 12/31/2024 7:45:23 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:45:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:46:10 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:46:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:47:42 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:47:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:48:43 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:48:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:49:42 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:49:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:50:42 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:50:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:51:42 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:51:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:52:43 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:52:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:53:42 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:53:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:54:43 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:54:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:55:43 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:55:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:56:43 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:56:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 7:57:22 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 12/31/2024 7:57:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 12/31/2024 8:08:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/31/2024 8:08:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/31/2024 8:08:01 AM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66 12/31/2024 8:08:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/31/2024 8:08:02 AM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66 12/31/2024 8:08:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/31/2024 8:08:02 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 12/31/2024 8:08:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/31/2024 8:08:10 AM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66 12/31/2024 8:08:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 12/31/2024 8:08:11 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 12/31/2024 8:08:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 12/31/2024 8:08:43 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66 12/31/2024 8:08:44 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.92,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":2.70,\"AvgWaitTime\":\"00:02:32\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:24\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:24\",\"MaxFFTime\":\"00:00:24\",\"AvgFFTime\":\"00:00:24\",\"PercentageFFTime\":0.34,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:32\",\"MaxWaitingTime\":\"00:02:32\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":13,\"PercentageIssuedTickets\":25.00,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":32.43,\"AvgWaitTime\":\"00:00:44\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:03:45\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:45:00\",\"MaxFFTime\":\"00:09:27\",\"AvgFFTime\":\"00:03:45\",\"PercentageFFTime\":38.68,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:08:51\",\"MaxWaitingTime\":\"00:06:17\"},{\"CategoryName\":\"NORTH COVID 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Time\",\"colValue\":\"Avg.: 00:03:08 | SLA: 97.30%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 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REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 12/31/2024 8:09:36 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66 12/31/2024 8:09:36 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time 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Client IP: 5.195.105.118 12/31/2024 9:00:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/31/2024 9:00:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/31/2024 9:00:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/31/2024 9:00:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/31/2024 9:42:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.13.243 12/31/2024 9:42:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.13.243 12/31/2024 10:13:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/31/2024 10:13:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/31/2024 10:13:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 12/31/2024 10:13:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 12/31/2024 11:48:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 12/31/2024 11:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 12/31/2024 11:48:03 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/31/2024 11:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/31/2024 11:48:03 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/31/2024 11:48:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/31/2024 11:48:04 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 12/31/2024 11:48:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:48:05 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 12/31/2024 11:48:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 12/31/2024 11:48:06 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:48:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:48:07 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:48:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:49:05 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:49:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:50:04 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:50:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:51:05 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:51:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:52:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:52:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:53:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:53:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:54:24 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:54:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:55:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:55:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:56:24 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:56:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:57:24 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:57:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:58:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:58:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 11:59:23 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 11:59:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:00:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:00:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:01:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:01:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:02:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:02:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:03:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:03:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:04:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:04:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:05:25 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:05:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:06:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:06:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:07:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:07:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:08:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:08:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:09:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:09:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:10:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:10:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:11:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:11:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:12:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:12:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:13:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:13:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:14:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:14:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:15:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:15:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:16:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:16:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:17:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:17:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:18:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:18:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:19:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:19:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:20:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:20:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:21:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:21:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:22:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:22:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:23:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:23:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:24:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:24:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 12/31/2024 12:25:24 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2024-12-31 fto: 2024-12-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 12/31/2024 12:25:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118