1/6/2025 10:36:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 10:36:47 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 10:36:50 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
1/6/2025 10:36:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 10:37:01 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
1/6/2025 10:37:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 10:37:06 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 10:37:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 10:37:10 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118
1/6/2025 10:37:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 10:37:10 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 10:37:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 10:37:18 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2024-12-28 fto: 2025-01-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 10:39:21 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2024-12-28 fto: 2025-01-04 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 5.195.105.118
1/6/2025 10:39:59 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.16,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:13:14\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:07:02\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:42:16\",\"MaxFFTime\":\"00:39:32\",\"AvgFFTime\":\"00:07:02\",\"PercentageFFTime\":0.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:19:24\",\"MaxWaitingTime\":\"00:48:57\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":14,\"PercentageIssuedTickets\":0.38,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.39,\"AvgWaitTime\":\"00:30:15\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:02:24\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:33:46\",\"MaxFFTime\":\"00:30:22\",\"AvgFFTime\":\"00:02:24\",\"PercentageFFTime\":0.19,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:03:40\",\"MaxWaitingTime\":\"03:16:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":596,\"PercentageIssuedTickets\":16.34,\"ServedTicketsPerCategory\":582,\"PercentageServedTickets\":16.20,\"AvgWaitTime\":\"00:08:42\",\"WaitingSLACount\":579,\"WaitingSLAPercentage\":97.15,\"AvgServiceTime\":\"00:04:40\",\"ServiceSLACount\":539,\"ServiceSLAPercentage\":92.61,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":13,\"FFTime\":\"21:17:44\",\"MaxFFTime\":\"02:38:27\",\"AvgFFTime\":\"00:04:40\",\"PercentageFFTime\":15.27,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:36:06\",\"MaxWaitingTime\":\"03:51:57\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":766,\"PercentageIssuedTickets\":21.00,\"ServedTicketsPerCategory\":744,\"PercentageServedTickets\":20.71,\"AvgWaitTime\":\"00:43:37\",\"WaitingSLACount\":472,\"WaitingSLAPercentage\":61.62,\"AvgServiceTime\":\"00:03:08\",\"ServiceSLACount\":684,\"ServiceSLAPercentage\":91.94,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":21,\"FFTime\":\"14:57:52\",\"MaxFFTime\":\"12:37:00\",\"AvgFFTime\":\"00:03:08\",\"PercentageFFTime\":13.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:35:53\",\"MaxWaitingTime\":\"05:27:37\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":2236,\"PercentageIssuedTickets\":61.29,\"ServedTicketsPerCategory\":2219,\"PercentageServedTickets\":61.76,\"AvgWaitTime\":\"00:13:26\",\"WaitingSLACount\":2088,\"WaitingSLAPercentage\":93.38,\"AvgServiceTime\":\"00:05:36\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":85.35,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":14,\"FFTime\":\"15:40:31\",\"MaxFFTime\":\"05:45:25\",\"AvgFFTime\":\"00:05:36\",\"PercentageFFTime\":70.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"18:04:19\",\"MaxWaitingTime\":\"01:04:38\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":0.11,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":0.11,\"AvgWaitTime\":\"00:30:42\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:02:19\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:09:16\",\"MaxFFTime\":\"00:09:12\",\"AvgFFTime\":\"00:02:19\",\"PercentageFFTime\":0.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:02:51\",\"MaxWaitingTime\":\"00:57:27\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":0.71,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.67,\"AvgWaitTime\":\"00:04:11\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":92.31,\"AvgServiceTime\":\"00:08:19\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":1,\"FFTime\":\"03:19:53\",\"MaxFFTime\":\"02:10:29\",\"AvgFFTime\":\"00:08:19\",\"PercentageFFTime\":1.12,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:44:56\",\"MaxWaitingTime\":\"00:25:11\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3593 / 3648 (98.49%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:18:56 | SLA: 87.20%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:57 | SLA: 87.81%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.16%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":7.04,\"AverageWaitingTimePerCategory\":13.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":2.41,\"AverageWaitingTimePerCategory\":30.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.67,\"AverageWaitingTimePerCategory\":8.71,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":3.14,\"AverageWaitingTimePerCategory\":43.62,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.62,\"AverageWaitingTimePerCategory\":13.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":2.32,\"AverageWaitingTimePerCategory\":30.71,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":8.33,\"AverageWaitingTimePerCategory\":4.20,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.118
1/6/2025 10:40:08 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2024-12-28 fto: 2025-01-04 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 5.195.105.118
1/6/2025 10:49:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:04:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":427,\"AvgServiceTime\":\"00:05:45\",\"SLA\":87.74,\"DaysWorked\":7,\"LoggedTime\":\"2 day(s) 05:27:04\",\"ServingPercentage\":65.81,\"BackendPercentage\":0.00,\"IdlePercentage\":34.19,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC 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ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"TicketServed\":335,\"AvgServiceTime\":\"00:04:48\",\"SLA\":91.64,\"DaysWorked\":6,\"LoggedTime\":\"1 day(s) 19:04:19\",\"ServingPercentage\":53.31,\"BackendPercentage\":0.00,\"IdlePercentage\":46.69,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] 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fetched successfully!"} | Client IP: 5.195.105.118
1/6/2025 11:23:37 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:23:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 11:23:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:23:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:23:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:23:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:23:41 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:23:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:23:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
1/6/2025 11:23:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:24:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:24:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 11:24:13 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:24:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:24:14 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:24:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:24:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:24:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:25:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:25:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:26:01 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:26:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:26:02 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 11:26:06 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:26:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:26:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:26:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 11:26:12 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:26:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:27:05 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:27:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:28:04 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:28:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:29:04 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:29:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:30:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:30:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:31:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:31:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:32:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:32:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:33:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:33:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:34:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:34:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:35:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:35:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:36:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:36:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:37:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:37:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:38:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:38:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:39:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:39:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:40:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:40:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:41:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:41:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:42:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:42:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:43:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:43:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:44:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:44:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:45:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:45:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:46:17 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:46:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:47:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:47:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:48:17 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:48:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:49:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:49:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:50:18 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:50:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:51:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:51:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:52:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:52:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:53:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:53:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:54:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:54:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:55:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:56:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:56:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:57:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:57:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:58:16 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:58:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 11:59:10 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 11:59:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 11:59:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 11:59:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:00:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:00:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:01:16 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:01:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:02:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:02:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:03:17 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:03:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:04:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:04:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:05:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:05:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:06:16 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:06:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:07:16 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:07:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:08:16 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:08:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:09:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:09:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:10:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:10:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:11:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:11:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:12:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:12:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:13:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:13:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:14:15 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:14:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:15:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:15:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:16:04 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:16:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:23:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:24:28 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:24:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
1/6/2025 12:25:20 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108
1/6/2025 12:25:21 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"VYHSF11U2F"} | Client IP: 2.50.63.108
1/6/2025 12:25:21 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108
1/6/2025 12:25:26 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:25:27 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:25:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
1/6/2025 12:25:32 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:25:32 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:25:34 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:25:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:25:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:25:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
1/6/2025 12:25:40 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:25:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:26:34 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:26:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:27:32 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:27:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:28:31 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:28:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:29:31 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:29:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:30:05 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:30:05 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":12.77,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":11.63,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"AvgServiceTime\":\"00:06:52\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:34:20\",\"MaxFFTime\":\"00:17:05\",\"AvgFFTime\":\"00:06:52\",\"PercentageFFTime\":10.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:10:17\",\"MaxWaitingTime\":\"00:04:25\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":4.26,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":4.65,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:17:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:34:47\",\"MaxFFTime\":\"00:27:28\",\"AvgFFTime\":\"00:17:23\",\"PercentageFFTime\":11.09,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:42\",\"MaxWaitingTime\":\"00:04:47\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":4.26,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":4.65,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:11:07\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:22:15\",\"MaxFFTime\":\"00:18:01\",\"AvgFFTime\":\"00:11:07\",\"PercentageFFTime\":7.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:27\",\"MaxWaitingTime\":\"00:00:21\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":8.51,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":6.98,\"AvgWaitTime\":\"00:03:59\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:08:27\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:25:21\",\"MaxFFTime\":\"00:12:29\",\"AvgFFTime\":\"00:08:27\",\"PercentageFFTime\":8.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:11:59\",\"MaxWaitingTime\":\"00:05:28\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":11,\"PercentageIssuedTickets\":23.40,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":20.93,\"AvgWaitTime\":\"00:04:30\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":36.36,\"AvgServiceTime\":\"00:09:03\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"01:21:30\",\"MaxFFTime\":\"00:29:46\",\"AvgFFTime\":\"00:09:03\",\"PercentageFFTime\":25.99,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:40:37\",\"MaxWaitingTime\":\"00:15:08\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":22,\"PercentageIssuedTickets\":46.81,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":51.16,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":68.18,\"AvgServiceTime\":\"00:05:14\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":90.91,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:55:21\",\"MaxFFTime\":\"00:17:12\",\"AvgFFTime\":\"00:05:14\",\"PercentageFFTime\":36.79,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:45:16\",\"MaxWaitingTime\":\"00:06:28\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"43 / 47 (91.49%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:40 | SLA: 61.70%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:17 | SLA: 76.74%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.87,\"AverageWaitingTimePerCategory\":2.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":17.39,\"AverageWaitingTimePerCategory\":3.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":11.13,\"AverageWaitingTimePerCategory\":0.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.45,\"AverageWaitingTimePerCategory\":3.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":9.06,\"AverageWaitingTimePerCategory\":4.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.24,\"AverageWaitingTimePerCategory\":2.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:30:22 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:30:38 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":140,\"PercentageIssuedTickets\":14.61,\"ServedTicketsPerCategory\":131,\"PercentageServedTickets\":14.18,\"AvgWaitTime\":\"00:08:32\",\"WaitingSLACount\":109,\"WaitingSLAPercentage\":77.86,\"AvgServiceTime\":\"00:09:38\",\"ServiceSLACount\":95,\"ServiceSLAPercentage\":72.52,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.84,\"UnqualifiedTickets\":1,\"FFTime\":\"21:02:37\",\"MaxFFTime\":\"09:41:34\",\"AvgFFTime\":\"00:09:38\",\"PercentageFFTime\":14.02,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:46:35\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":1.77,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":1.84,\"AvgWaitTime\":\"00:09:25\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":64.71,\"AvgServiceTime\":\"00:09:39\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":64.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:44:11\",\"MaxFFTime\":\"01:57:00\",\"AvgFFTime\":\"00:09:39\",\"PercentageFFTime\":1.82,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:40:20\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":49,\"PercentageIssuedTickets\":5.11,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":5.19,\"AvgWaitTime\":\"00:09:50\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":71.43,\"AvgServiceTime\":\"00:09:48\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":77.08,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0,\"FFTime\":\"07:50:49\",\"MaxFFTime\":\"05:13:47\",\"AvgFFTime\":\"00:09:48\",\"PercentageFFTime\":5.23,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:02:23\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":95,\"PercentageIssuedTickets\":9.92,\"ServedTicketsPerCategory\":92,\"PercentageServedTickets\":9.96,\"AvgWaitTime\":\"00:08:01\",\"WaitingSLACount\":62,\"WaitingSLAPercentage\":65.26,\"AvgServiceTime\":\"00:06:07\",\"ServiceSLACount\":78,\"ServiceSLAPercentage\":84.78,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":2,\"FFTime\":\"09:24:01\",\"MaxFFTime\":\"07:09:14\",\"AvgFFTime\":\"00:06:07\",\"PercentageFFTime\":6.26,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:25:36\",\"MaxWaitingTime\":\"01:31:40\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":1.67,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":1.62,\"AvgWaitTime\":\"00:03:45\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":81.25,\"AvgServiceTime\":\"00:11:06\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0,\"FFTime\":\"02:46:39\",\"MaxFFTime\":\"02:35:40\",\"AvgFFTime\":\"00:11:06\",\"PercentageFFTime\":1.85,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:00:11\",\"MaxWaitingTime\":\"00:10:49\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":236,\"PercentageIssuedTickets\":24.63,\"ServedTicketsPerCategory\":228,\"PercentageServedTickets\":24.68,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":149,\"WaitingSLAPercentage\":63.14,\"AvgServiceTime\":\"00:11:26\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":73.68,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":7,\"FFTime\":\"19:27:26\",\"MaxFFTime\":\"20:27:39\",\"AvgFFTime\":\"00:11:26\",\"PercentageFFTime\":28.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:56:52\",\"MaxWaitingTime\":\"02:43:22\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":402,\"PercentageIssuedTickets\":41.96,\"ServedTicketsPerCategory\":391,\"PercentageServedTickets\":42.32,\"AvgWaitTime\":\"00:06:06\",\"WaitingSLACount\":241,\"WaitingSLAPercentage\":59.95,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":287,\"ServiceSLAPercentage\":73.40,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"FFTime\":\"14:28:26\",\"MaxFFTime\":\"16:03:02\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":41.62,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:48:31\",\"MaxWaitingTime\":\"01:04:21\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":0.23,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"924 / 958 (96.45%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:14 | SLA: 64.82%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:44 | SLA: 74.24%\"},{\"colName\":\"No Show\",\"colValue\":\"13 (1.36%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.64,\"AverageWaitingTimePerCategory\":8.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":9.66,\"AverageWaitingTimePerCategory\":9.43,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.81,\"AverageWaitingTimePerCategory\":9.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.13,\"AverageWaitingTimePerCategory\":8.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":11.11,\"AverageWaitingTimePerCategory\":3.76,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":11.44,\"AverageWaitingTimePerCategory\":7.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.59,\"AverageWaitingTimePerCategory\":6.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:31:03 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:37:33 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:37:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:37:34 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:37:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
1/6/2025 12:37:34 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:37:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:37:36 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
1/6/2025 12:37:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
1/6/2025 12:37:42 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
1/6/2025 12:37:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
1/6/2025 12:37:45 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:37:45 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":12.00,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":12.50,\"AvgWaitTime\":\"00:01:43\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:22\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:38:12\",\"MaxFFTime\":\"00:17:05\",\"AvgFFTime\":\"00:06:22\",\"PercentageFFTime\":11.33,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:10:20\",\"MaxWaitingTime\":\"00:04:25\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":6.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":4.17,\"AvgWaitTime\":\"00:03:21\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:17:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:34:47\",\"MaxFFTime\":\"00:27:28\",\"AvgFFTime\":\"00:17:23\",\"PercentageFFTime\":10.31,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:42\",\"MaxWaitingTime\":\"00:04:47\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":4.00,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":4.17,\"AvgWaitTime\":\"00:00:13\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:11:07\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:22:15\",\"MaxFFTime\":\"00:18:01\",\"AvgFFTime\":\"00:11:07\",\"PercentageFFTime\":6.60,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:27\",\"MaxWaitingTime\":\"00:00:21\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":8.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":8.33,\"AvgWaitTime\":\"00:06:19\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:07:28\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:29:52\",\"MaxFFTime\":\"00:12:29\",\"AvgFFTime\":\"00:07:28\",\"PercentageFFTime\":8.86,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:25:16\",\"MaxWaitingTime\":\"00:13:17\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":24.00,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":22.92,\"AvgWaitTime\":\"00:04:07\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":41.67,\"AvgServiceTime\":\"00:08:47\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":63.64,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"01:36:42\",\"MaxFFTime\":\"00:29:46\",\"AvgFFTime\":\"00:08:47\",\"PercentageFFTime\":28.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:45:22\",\"MaxWaitingTime\":\"00:15:08\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":46.00,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":47.92,\"AvgWaitTime\":\"00:02:10\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":65.22,\"AvgServiceTime\":\"00:05:01\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":91.30,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:55:28\",\"MaxFFTime\":\"00:17:12\",\"AvgFFTime\":\"00:05:01\",\"PercentageFFTime\":34.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:50:08\",\"MaxWaitingTime\":\"00:06:28\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"48 / 50 (96.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:52 | SLA: 62.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:01 | SLA: 77.08%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.37,\"AverageWaitingTimePerCategory\":1.72,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":17.39,\"AverageWaitingTimePerCategory\":3.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":11.13,\"AverageWaitingTimePerCategory\":0.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.47,\"AverageWaitingTimePerCategory\":6.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":8.79,\"AverageWaitingTimePerCategory\":4.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.02,\"AverageWaitingTimePerCategory\":2.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:51:52 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:51:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":14.74,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":14.29,\"AvgWaitTime\":\"00:08:39\",\"WaitingSLACount\":107,\"WaitingSLAPercentage\":77.54,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":94,\"ServiceSLAPercentage\":72.87,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.85,\"UnqualifiedTickets\":1,\"FFTime\":\"20:38:21\",\"MaxFFTime\":\"09:18:22\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":14.45,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:45:27\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":1.71,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":1.77,\"AvgWaitTime\":\"00:08:20\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:43:23\",\"MaxFFTime\":\"01:56:12\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":1.91,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:13:24\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":5.13,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":5.20,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":72.92,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":78.72,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"07:27:36\",\"MaxFFTime\":\"04:50:34\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":5.22,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:34:02\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":10.04,\"ServedTicketsPerCategory\":91,\"PercentageServedTickets\":10.08,\"AvgWaitTime\":\"00:08:05\",\"WaitingSLACount\":61,\"WaitingSLAPercentage\":64.89,\"AvgServiceTime\":\"00:06:11\",\"ServiceSLACount\":77,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":2,\"FFTime\":\"09:23:53\",\"MaxFFTime\":\"07:09:06\",\"AvgFFTime\":\"00:06:11\",\"PercentageFFTime\":6.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:24:36\",\"MaxWaitingTime\":\"01:31:40\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":1.60,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":1.55,\"AvgWaitTime\":\"00:03:36\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:11:38\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":64.29,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"02:42:56\",\"MaxFFTime\":\"02:31:57\",\"AvgFFTime\":\"00:11:38\",\"PercentageFFTime\":1.90,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:54:01\",\"MaxWaitingTime\":\"00:10:49\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":231,\"PercentageIssuedTickets\":24.68,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":24.81,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":148,\"WaitingSLAPercentage\":64.07,\"AvgServiceTime\":\"00:10:31\",\"ServiceSLACount\":167,\"ServiceSLAPercentage\":74.55,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":6,\"FFTime\":\"15:16:34\",\"MaxFFTime\":\"18:10:27\",\"AvgFFTime\":\"00:10:31\",\"PercentageFFTime\":27.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:27:56\",\"MaxWaitingTime\":\"02:43:22\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":391,\"PercentageIssuedTickets\":41.77,\"ServedTicketsPerCategory\":380,\"PercentageServedTickets\":42.08,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":232,\"WaitingSLAPercentage\":59.34,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":281,\"ServiceSLAPercentage\":73.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"FFTime\":\"12:16:48\",\"MaxFFTime\":\"15:03:23\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":42.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:16:25\",\"MaxWaitingTime\":\"01:04:21\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.32,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"903 / 936 (96.47%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:16 | SLA: 64.85%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:29 | SLA: 74.75%\"},{\"colName\":\"No Show\",\"colValue\":\"13 (1.39%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.60,\"AverageWaitingTimePerCategory\":8.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.20,\"AverageWaitingTimePerCategory\":8.09,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":11.64,\"AverageWaitingTimePerCategory\":3.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":10.52,\"AverageWaitingTimePerCategory\":7.59,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":6.20,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:52:25 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:52:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":67.32,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":66.49,\"AvgWaitTime\":\"00:08:39\",\"WaitingSLACount\":107,\"WaitingSLAPercentage\":77.54,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":94,\"ServiceSLAPercentage\":72.87,\"NoShowTickets\":8,\"PercentageNoShowTickets\":3.90,\"UnqualifiedTickets\":1,\"FFTime\":\"20:38:21\",\"MaxFFTime\":\"09:18:22\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":66.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:45:27\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":7.80,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":8.25,\"AvgWaitTime\":\"00:08:20\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:43:23\",\"MaxFFTime\":\"01:56:12\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":8.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:13:24\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":23.41,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":24.23,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":72.92,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":78.72,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"07:27:36\",\"MaxFFTime\":\"04:50:34\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":23.93,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:34:02\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.46,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.03,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":1.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"194 / 205 (94.63%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:49 | SLA: 75.12%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:38 | SLA: 72.68%\"},{\"colName\":\"No Show\",\"colValue\":\"10 (4.88%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.60,\"AverageWaitingTimePerCategory\":8.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:54:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:54:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 12:54:28 PM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118
1/6/2025 12:54:28 PM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"VJ7Z3EWQU5"} | Client IP: 5.195.105.118
1/6/2025 12:54:29 PM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118
1/6/2025 12:54:30 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:54:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 12:54:30 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:54:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
1/6/2025 12:54:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:55:15 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
1/6/2025 12:55:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
1/6/2025 12:55:18 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
1/6/2025 12:55:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:55:30 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
1/6/2025 12:55:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
1/6/2025 12:57:13 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:57:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":67.32,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":66.49,\"AvgWaitTime\":\"00:08:39\",\"WaitingSLACount\":107,\"WaitingSLAPercentage\":77.54,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":94,\"ServiceSLAPercentage\":72.87,\"NoShowTickets\":8,\"PercentageNoShowTickets\":3.90,\"UnqualifiedTickets\":1,\"FFTime\":\"20:38:21\",\"MaxFFTime\":\"09:18:22\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":66.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:45:27\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":7.80,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":8.25,\"AvgWaitTime\":\"00:08:20\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:43:23\",\"MaxFFTime\":\"01:56:12\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":8.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:13:24\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":23.41,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":24.23,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":72.92,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":78.72,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"07:27:36\",\"MaxFFTime\":\"04:50:34\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":23.93,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:34:02\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.46,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.03,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":1.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"194 / 205 (94.63%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:49 | SLA: 75.12%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:38 | SLA: 72.68%\"},{\"colName\":\"No Show\",\"colValue\":\"10 (4.88%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.60,\"AverageWaitingTimePerCategory\":8.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 12:57:39 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 12:57:43 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":91,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:08:05\",\"WaitingSLACount\":61,\"WaitingSLAPercentage\":64.89,\"AvgServiceTime\":\"00:06:11\",\"ServiceSLACount\":77,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":1,\"PercentageNoShowTickets\":1.06,\"UnqualifiedTickets\":2,\"FFTime\":\"09:23:53\",\"MaxFFTime\":\"07:09:06\",\"AvgFFTime\":\"00:06:11\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:24:36\",\"MaxWaitingTime\":\"01:31:40\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"91 / 94 (96.81%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:05 | SLA: 64.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:11 | SLA: 84.62%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.06%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.20,\"AverageWaitingTimePerCategory\":8.09,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:08:28 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:08:29 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":231,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":148,\"WaitingSLAPercentage\":64.07,\"AvgServiceTime\":\"00:10:31\",\"ServiceSLACount\":167,\"ServiceSLAPercentage\":74.55,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.43,\"UnqualifiedTickets\":6,\"FFTime\":\"15:16:34\",\"MaxFFTime\":\"18:10:27\",\"AvgFFTime\":\"00:10:31\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:27:56\",\"MaxWaitingTime\":\"02:43:22\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"224 / 231 (96.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:35 | SLA: 64.07%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:31 | SLA: 74.55%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":10.52,\"AverageWaitingTimePerCategory\":7.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:11:20 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:11:20 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":231,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":148,\"WaitingSLAPercentage\":64.07,\"AvgServiceTime\":\"00:10:31\",\"ServiceSLACount\":167,\"ServiceSLAPercentage\":74.55,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.43,\"UnqualifiedTickets\":6,\"FFTime\":\"15:16:34\",\"MaxFFTime\":\"18:10:27\",\"AvgFFTime\":\"00:10:31\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:27:56\",\"MaxWaitingTime\":\"02:43:22\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"224 / 231 (96.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:35 | SLA: 64.07%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:31 | SLA: 74.55%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.43%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":10.52,\"AverageWaitingTimePerCategory\":7.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:12:00 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:12:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":391,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":380,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":232,\"WaitingSLAPercentage\":59.34,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":281,\"ServiceSLAPercentage\":73.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"FFTime\":\"12:16:48\",\"MaxFFTime\":\"15:03:23\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:16:25\",\"MaxWaitingTime\":\"01:04:21\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"380 / 391 (97.19%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:12 | SLA: 59.34%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:31 | SLA: 73.95%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":6.20,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:13:41 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:13:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":67.32,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":66.49,\"AvgWaitTime\":\"00:08:39\",\"WaitingSLACount\":107,\"WaitingSLAPercentage\":77.54,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":94,\"ServiceSLAPercentage\":72.87,\"NoShowTickets\":8,\"PercentageNoShowTickets\":3.90,\"UnqualifiedTickets\":1,\"FFTime\":\"20:38:21\",\"MaxFFTime\":\"09:18:22\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":66.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:45:27\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":7.80,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":8.25,\"AvgWaitTime\":\"00:08:20\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:43:23\",\"MaxFFTime\":\"01:56:12\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":8.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:13:24\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":23.41,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":24.23,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":72.92,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":78.72,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"07:27:36\",\"MaxFFTime\":\"04:50:34\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":23.93,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:34:02\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":1.46,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.03,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.49,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":1.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"194 / 205 (94.63%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:49 | SLA: 75.12%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:38 | SLA: 72.68%\"},{\"colName\":\"No Show\",\"colValue\":\"10 (4.88%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.60,\"AverageWaitingTimePerCategory\":8.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:20:57 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:20:58 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":138,\"PercentageIssuedTickets\":14.74,\"ServedTicketsPerCategory\":129,\"PercentageServedTickets\":14.29,\"AvgWaitTime\":\"00:08:39\",\"WaitingSLACount\":107,\"WaitingSLAPercentage\":77.54,\"AvgServiceTime\":\"00:09:35\",\"ServiceSLACount\":94,\"ServiceSLAPercentage\":72.87,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.85,\"UnqualifiedTickets\":1,\"FFTime\":\"20:38:21\",\"MaxFFTime\":\"09:18:22\",\"AvgFFTime\":\"00:09:35\",\"PercentageFFTime\":14.45,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:45:27\",\"MaxWaitingTime\":\"02:34:33\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":16,\"PercentageIssuedTickets\":1.71,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":1.77,\"AvgWaitTime\":\"00:08:20\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":68.75,\"AvgServiceTime\":\"00:10:12\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":62.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:43:23\",\"MaxFFTime\":\"01:56:12\",\"AvgFFTime\":\"00:10:12\",\"PercentageFFTime\":1.91,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:13:24\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":48,\"PercentageIssuedTickets\":5.13,\"ServedTicketsPerCategory\":47,\"PercentageServedTickets\":5.20,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":72.92,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":78.72,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"07:27:36\",\"MaxFFTime\":\"04:50:34\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":5.22,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:34:02\",\"MaxWaitingTime\":\"01:05:23\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":10.04,\"ServedTicketsPerCategory\":91,\"PercentageServedTickets\":10.08,\"AvgWaitTime\":\"00:08:05\",\"WaitingSLACount\":61,\"WaitingSLAPercentage\":64.89,\"AvgServiceTime\":\"00:06:11\",\"ServiceSLACount\":77,\"ServiceSLAPercentage\":84.62,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":2,\"FFTime\":\"09:23:53\",\"MaxFFTime\":\"07:09:06\",\"AvgFFTime\":\"00:06:11\",\"PercentageFFTime\":6.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:24:36\",\"MaxWaitingTime\":\"01:31:40\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":1.60,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":1.55,\"AvgWaitTime\":\"00:03:36\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":80.00,\"AvgServiceTime\":\"00:11:38\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":64.29,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"02:42:56\",\"MaxFFTime\":\"02:31:57\",\"AvgFFTime\":\"00:11:38\",\"PercentageFFTime\":1.90,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:54:01\",\"MaxWaitingTime\":\"00:10:49\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":231,\"PercentageIssuedTickets\":24.68,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":24.81,\"AvgWaitTime\":\"00:07:35\",\"WaitingSLACount\":148,\"WaitingSLAPercentage\":64.07,\"AvgServiceTime\":\"00:10:31\",\"ServiceSLACount\":167,\"ServiceSLAPercentage\":74.55,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":6,\"FFTime\":\"15:16:34\",\"MaxFFTime\":\"18:10:27\",\"AvgFFTime\":\"00:10:31\",\"PercentageFFTime\":27.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:27:56\",\"MaxWaitingTime\":\"02:43:22\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":391,\"PercentageIssuedTickets\":41.77,\"ServedTicketsPerCategory\":380,\"PercentageServedTickets\":42.08,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":232,\"WaitingSLAPercentage\":59.34,\"AvgServiceTime\":\"00:09:31\",\"ServiceSLACount\":281,\"ServiceSLAPercentage\":73.95,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"FFTime\":\"12:16:48\",\"MaxFFTime\":\"15:03:23\",\"AvgFFTime\":\"00:09:31\",\"PercentageFFTime\":42.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:16:25\",\"MaxWaitingTime\":\"01:04:21\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.32,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:09:35\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:33\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.11,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:07\",\"MaxFFTime\":\"00:21:07\",\"AvgFFTime\":\"00:10:33\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:28:47\",\"MaxWaitingTime\":\"00:15:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"903 / 936 (96.47%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:16 | SLA: 64.85%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:29 | SLA: 74.75%\"},{\"colName\":\"No Show\",\"colValue\":\"13 (1.39%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.60,\"AverageWaitingTimePerCategory\":8.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.21,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":6.20,\"AverageWaitingTimePerCategory\":8.09,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":11.64,\"AverageWaitingTimePerCategory\":3.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":10.52,\"AverageWaitingTimePerCategory\":7.59,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":9.52,\"AverageWaitingTimePerCategory\":6.20,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":10.56,\"AverageWaitingTimePerCategory\":9.59,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 1:21:26 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2024-12-01 fto: 2024-12-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
1/6/2025 1:21:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"00:10:43\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"385\",\"ServedTicketsPerCategory\":\"77\",\"PercentageServedTickets\":\"54.23\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\".    \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:09:35\",\"WaitingSLAPercentage\":\"33.33\",\"WaitingSLACount\":\"1\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
1/6/2025 2:41:09 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
1/6/2025 2:41:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
1/6/2025 2:41:15 PM | Request Received onLoginClick=> userName: eiman51 | Client IP: 91.72.151.66
1/6/2025 2:41:16 PM | Response Sent => {"Result":"0","UserID":"112","UserRoleID":"12","UserLevelID":"73-B","UserName":"eiman51","Password":"ElNKHKGy3IHg8GImwMYeUg==","tokenKey":"P6ZPRH15SY"} | Client IP: 91.72.151.66
1/6/2025 2:41:16 PM | Request Received getUserModuleRights=> branchId:0userId: 112 | Client IP: 91.72.151.66
1/6/2025 2:41:17 PM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66
1/6/2025 2:41:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
1/6/2025 2:41:17 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
1/6/2025 2:41:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
1/6/2025 2:41:21 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
1/6/2025 2:41:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
1/6/2025 2:41:22 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
1/6/2025 2:41:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
1/6/2025 2:41:22 PM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66
1/6/2025 2:41:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
1/6/2025 2:41:52 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 2:41:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.37,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.19,\"AvgWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:07:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:07:09\",\"MaxFFTime\":\"00:07:09\",\"AvgFFTime\":\"00:07:09\",\"PercentageFFTime\":0.35,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:02\",\"MaxWaitingTime\":\"00:00:02\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 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TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE 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1\",\"IssuedTicketsPerCategory\":254,\"PercentageIssuedTickets\":47.21,\"ServedTicketsPerCategory\":239,\"PercentageServedTickets\":46.32,\"AvgWaitTime\":\"00:12:12\",\"WaitingSLACount\":239,\"WaitingSLAPercentage\":94.09,\"AvgServiceTime\":\"00:05:30\",\"ServiceSLACount\":200,\"ServiceSLAPercentage\":83.68,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.19,\"UnqualifiedTickets\":14,\"FFTime\":\"21:54:43\",\"MaxFFTime\":\"00:36:56\",\"AvgFFTime\":\"00:05:30\",\"PercentageFFTime\":64.27,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:50:26\",\"MaxWaitingTime\":\"00:28:41\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.37,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.39,\"AvgWaitTime\":\"00:00:01\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:41\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:15:22\",\"MaxFFTime\":\"00:11:43\",\"AvgFFTime\":\"00:07:41\",\"PercentageFFTime\":0.75,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:02\",\"MaxWaitingTime\":\"00:00:01\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ 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Time\",\"colValue\":\"Avg.: 00:03:57 | SLA: 87.79%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.19%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":7.15,\"AverageWaitingTimePerCategory\":0.03,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 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REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
1/6/2025 2:41:55 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 2:41:55 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.19,\"AvgWaitTime\":\"00:00:02\",\"MaxWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"FFTime\":\"00:07:09\",\"AvgFFTime\":\"00:07:09\",\"MaxFFTime\":\"00:07:09\",\"PercentageFFTime\":\"0.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:02\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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(493)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.03\",\"MaxWaitTime\":\"00:00:02\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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TEST\",\"CountServedTickets\":159,\"PercentageServedTickets\":\"31\",\"AvgWaitTime\":\"19.68\",\"MaxWaitTime\":\"01:21:20\",\"WaitingSLACount\":139,\"WaitingSLAPercentage\":\"86.88%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":239,\"PercentageServedTickets\":\"47\",\"AvgWaitTime\":\"12.22\",\"MaxWaitTime\":\"00:28:41\",\"WaitingSLACount\":239,\"WaitingSLAPercentage\":\"94.09%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 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1/6/2025 2:41:57 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 2:41:57 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":538,\"ServedTickets\":516,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:15:34\",\"WaitingSLAPercentage\":91.64,\"WaitingSLACount\":493,\"AvgServiceTime\":\"00:03:57\",\"ServiceSLAPercentage\":87.79,\"ServiceSLACount\":453,\"FFTime\":\"10:05:44\",\"MaxFFTime\":\"02:11:49\",\"AvgFFTime\":\"00:03:57\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:13:14\",\"MaxWaitingTime\":\"01:21:20\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"516 / 538 ( 95.91% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:34 | SLA: 91.64%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:57 | SLA: 87.79%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.19%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\"],\"TicketIssued\":[538],\"TicketServed\":[516],\"TicketServedPercentage\":[87.79],\"TicketWaitingPercentage\":[91.64]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
1/6/2025 2:42:05 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 3:36:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
1/6/2025 3:36:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
1/6/2025 3:43:38 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eTRAINING BOOKING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eVIP BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:01\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e2\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:07:41\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.39\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
1/6/2025 3:46:07 PM | Request Received onLoginClick=> userName: eiman51 | Client IP: 91.72.151.66
1/6/2025 3:46:07 PM | Response Sent => {"Result":"0","UserID":"112","UserRoleID":"12","UserLevelID":"73-B","UserName":"eiman51","Password":"ElNKHKGy3IHg8GImwMYeUg==","tokenKey":"EI039LV6UJ"} | Client IP: 91.72.151.66
1/6/2025 3:46:08 PM | Request Received getUserModuleRights=> branchId:0userId: 112 | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66
1/6/2025 3:46:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
1/6/2025 3:46:14 PM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
1/6/2025 3:46:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
1/6/2025 3:46:15 PM | Request Received getDashboardList=> userId: 112, languageCode:En | Client IP: 91.72.151.66
1/6/2025 3:46:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
1/6/2025 3:46:19 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 3:46:21 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.52,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"01:04:46\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:06:22\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:19:07\",\"MaxFFTime\":\"00:11:55\",\"AvgFFTime\":\"00:06:22\",\"PercentageFFTime\":0.82,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:14:20\",\"MaxWaitingTime\":\"03:14:15\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE 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VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE 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BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"568 / 573 (99.13%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:43 | SLA: 94.76%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:05 | SLA: 87.50%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.17%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":6.37,\"AverageWaitingTimePerCategory\":64.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 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1/6/2025 4:15:55 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 4:15:55 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":3,\"PercentageServedTickets\":0.51,\"AvgWaitTime\":\"01:04:46\",\"MaxWaitTime\":\"03:14:15\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"FFTime\":\"00:19:07\",\"AvgFFTime\":\"00:11:55\",\"MaxFFTime\":\"00:06:22\",\"PercentageFFTime\":\"0.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:14:20\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE 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(563)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"64.78\",\"MaxWaitTime\":\"03:14:15\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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1/6/2025 4:15:58 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 4:15:58 PM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":606,\"ServedTickets\":588,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:15:22\",\"WaitingSLAPercentage\":92.90,\"WaitingSLACount\":563,\"AvgServiceTime\":\"00:04:11\",\"ServiceSLAPercentage\":86.90,\"ServiceSLACount\":511,\"FFTime\":\"17:00:51\",\"MaxFFTime\":\"02:16:35\",\"AvgFFTime\":\"00:04:11\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:57:59\",\"MaxWaitingTime\":\"03:14:15\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"588 / 606 ( 97.03% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:15:22 | SLA: 92.90%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:11 | SLA: 86.90%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.17%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\"],\"TicketIssued\":[606],\"TicketServed\":[588],\"TicketServedPercentage\":[86.90],\"TicketWaitingPercentage\":[92.90]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
1/6/2025 4:16:06 PM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-01-06 fto: 2025-01-06 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
1/6/2025 4:30:41 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. 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