1/16/2025 12:41:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.77.190.203 1/16/2025 12:41:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.77.190.203 1/16/2025 12:49:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.77.190.211 1/16/2025 12:49:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.77.190.211 1/16/2025 2:46:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 1/16/2025 2:46:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 1/16/2025 2:47:01 PM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.132 1/16/2025 2:47:01 PM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"2","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"LBQMYP9VFZ"} | Client IP: 5.195.235.132 1/16/2025 2:47:02 PM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.132 1/16/2025 2:47:02 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 1/16/2025 2:47:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 1/16/2025 2:47:03 PM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.132 1/16/2025 2:47:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 1/16/2025 2:47:03 PM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.132 1/16/2025 2:47:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 1/16/2025 2:47:04 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-01-16 fto: 2025-01-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 1/16/2025 2:47:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/16/2025 2:47:06 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2025-01-16 fto: 2025-01-16 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.132 1/16/2025 2:47:06 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept 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