1/23/2025 8:53:43 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:53:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:53:43 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:53:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:53:43 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 8:53:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 8:53:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:53:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 8:53:45 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:53:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:53:46 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:53:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:53:46 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 8:53:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 8:53:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 8:53:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 8:54:01 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:54:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:54:02 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 8:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 8:54:45 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 8:54:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 8:54:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 8:54:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 9:28:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 9:28:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 9:28:57 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 1/23/2025 9:28:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 9:28:59 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 1/23/2025 9:28:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 9:29:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 9:29:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 9:36:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 9:36:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 9:56:48 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 59.103.158.153 1/23/2025 9:56:48 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 59.103.158.153 1/23/2025 9:56:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 59.103.158.153 1/23/2025 9:56:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 59.103.158.153 1/23/2025 9:56:55 AM | Request Received onLoginClick=> userName: admin | Client IP: 59.103.158.153 1/23/2025 9:56:55 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"admin","Password":"ADMIN","tokenKey":"UTW4SCAYUY"} | Client IP: 59.103.158.153 1/23/2025 9:57:04 AM | Request Received onLoginClick=> userName: admin | Client IP: 59.103.158.153 1/23/2025 9:57:04 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"admin","Password":"admin","tokenKey":"PY7XOK0DMC"} | Client IP: 59.103.158.153 1/23/2025 9:57:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 59.103.158.153 1/23/2025 9:57:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 59.103.158.153 1/23/2025 9:57:24 AM | Request Received onLoginClick=> userName: ensha | Client IP: 59.103.158.153 1/23/2025 9:57:24 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"38LL4PNM9V"} | Client IP: 59.103.158.153 1/23/2025 9:57:24 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 59.103.158.153 1/23/2025 9:57:25 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 59.103.158.153 1/23/2025 9:57:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 59.103.158.153 1/23/2025 9:57:25 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 59.103.158.153 1/23/2025 9:57:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 59.103.158.153 1/23/2025 9:57:26 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 59.103.158.153 1/23/2025 9:57:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 59.103.158.153 1/23/2025 9:57:31 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 9:57:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 9:57:47 AM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|TEL-Cardiology|CHH-CASH|NCA-Cash|ECA-Cash Airwaybill|CPS-Cash Payment Service|CAA-CASHIER|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CQQ-CHEQUE|MAT-Cheque or Cash Pick |CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|CLR-Clearance|NKK-Clearance Rectificat|NRR-Clemency Requests|CLR-Clerance|QU1-Clinic 1|QU2-Clinic 2|QU3-Clinic 3|QU4-Clinic 4|COM-Common Facility|CO3-Companies|COM-COMPLAINT|ESA-Complaint|REG-Complaints |CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|CAS-Corporate|COC-Corporate Clearance|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|CRR-Corporate Services|RGE-Course Registration|CRS-CR Services |CRR-CREDIT CARD|NGG- CREMATION|NMM-Cremations|CRO-CRO SERVICE|CUT-CUS Teller|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|CUS-Customer Service|REG-Customer Service|CSS-CUSTOMER SERVICES|NDD-Customer Services|DEL-DELIVER INVOICE|EDO-Delivery Order|DN1-Dental|DGA-Deposit Assistance|MED-Deposit in Account|DR1-Dermatology|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|DIR-Disconnection Reco|EDS-Discrepancies|DOC-DOCTOR|EDC-Document Collection|RQE-Donation Issue|DIC-DonIssue Credit|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|FER-E Card Services|AIH-E Customer Service|RAM-E Insurance|ESR-E Loans|RAN-E Safety Deposit Box|KHA-E Teller Services|EPA-EDI Parking Assess|EPA-EDI Parking Test|ELD-Elderly People|NEE-Electronic Archive|ERO-Elite CRO Services|EUT-Elite Teller|ECC-Emiarates Dnata Staf|EMA-Emirates Auctions|EMP-Emirates Post|EMP-Emirates Priority|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|PRE-ENT|ENV-Environment Control|NLL-Environmental Permit|DOC-ERDOC|EBK-EVALUATION BOOKING|EVT-Evaluation Test|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EM4-Express Maintenance|ETY-EYE TEST|EYE-Eye Test|FEC-Fees Calculation|FML-Female|NAA-Female Lease|FRG-FEMALE REGISTRATION|NBB-Female Rental|FTB-FEMALE TYPING SERVIC|FLO-File Opening|FLR-File Renewal|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FWT-Followup Transaction|FOD-Food Control|NFF-Food Stuff Permit|FRC-Friday Class|RE0-G Floor Reception|NBB-Garbage Bag Sale|GCA-General Cargo|GEN-GENERAL INQUIRIES|TGQ-General Query|GR5-General Repair|GDD-Graduation Documents|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|RDE-Incorrect Receipt|NII-Inquires|ESF-Inquiring|IBA-Inquiry Bill Amend|NIN- Insurance|ICC-Insurance Cash Count|INR-Insurance Refund|INP-Insured Client|ILC-International Licens|IDL-Intl Driving License|INV-Invoice Issuing|WRC-Issuance Compl Cer E|EXR-Issue Compliance Cer|LAB-Laboratory|Q17-Laboratory|NRR-Lease Contract Attes|LET-Letters n Transcript|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|MSS-Manpower Service|MAL-Manual All|MED-Medical Fitness|MED-Medical Insurance|TPY-Medical Services|CIT-Ministry Comm Ind Tr|MOC-Mock Test|MOT-Mock Test|MOD-Modify Tendency |MFA-MOFA Attestation|MOL-MOL Service |MAT-Money and Taxes|MRA-MOT Regular|MOB-Motorbike|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|MUM-Muscat Municipality |ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|TEL-N Card Services|NJO-N Customer Service|CUS-N Insurance|WLK-N Loans|LOA-N Safety Deposit Box|CRM-N Teller Service|NSA-New Applicant|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-NEW GENERAL INQUIRY|NOP-New Other Payment|NSA-New Other Student|NTP-New Tuition Payment|NIC-Night Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PRO-Premium CRO Services|PUT-Premium Teller |PTB-PREPARE FOR EXAM|PRS-Printing Service |PNS-Private Notary Ser|PRO-Process|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|RAD-Radiology|RES-Radiology|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|ERC-Ready For Carriage|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|RNR-Receipt Not Received|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|RE1-Reception Floor 1 |RE0-Reception G Floor|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|ESR-Request|IMM-Request for Receipt|R47-Reservation|RSV-Reservation|RES-Residency Service |RLT-Return Letter Trans|ROS-Return Other Student|RTP-Return Tuition Payme|RPP-Return Tuition Plan|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|W47-Sales|SLK-Salik|SPP-Self Paid Client|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|SC7-Services or Compaint|NYY-Sewage Network|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SHT-Shutdown|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|SPB-special bank|SNC-Special Needs Cash|SNI-Special Needs Insura|SPO-special others|STL-special truck licens|STF-special trucks fines|SAL-Storage and Loading|ESO-Storage Other Charge|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TAA-TECHNICAL ASSISTANCE|DRL-Teller Service|TCA-TENANCY CONTRACT ATT|THT-TEST|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|Q14-Triage|TR3-Triage 3 Appointment|TW3-Triage 3 Walk In|TR4-Triage 4 Appointment|TW4-Triage 4 Walk In|TRI-Triage Ground|Q24-U15607|Q16-U15619|Q33-U15619|Q34-U16333|Q30-U16335|Q42-U16853|Q17-U16860|Q30-U16938|Q12-U16940|Q20-U16943|QU8-U16945|Q45-U16953|QU8-U16953|Q32-U17007|Q38-U17089|Q16-U17233|Q28-U17233|Q18-U17353|Q20-U17353|Q26-U17353|Q39-U17353|Q29-U17418|Q40-U17436|QU6-U17436|Q12-U18570|Q21-U18570|QU9-U18573|Q23-U18616|Q26-U18691|Q22-U18737|Q18-U18799|Q49-U18799|QU7-U18799|Q43-U18854|Q25-U18866|Q23-U18867|Q15-U18880|Q21-U18881|Q13-U18883|Q31-U18883|QU9-U18884|Q10-U18891|QU4-U18892|Q11-U18894|Q14-U18894|Q20-U18942|Q47-U18942|Q19-U19196|Q14-U19283|Q25-U19283|Q29-U19367|Q16-U19373|Q23-U19373|Q37-U19373|Q41-U19373|Q28-U19381|Q12-U19619|Q19-U19620|Q26-U19638|Q15-U19657|Q34-U19659|QU6-U19721|QU4-U19722|Q05-U19723|Q13-U19723|Q16-U19724|Q11-U19726|Q31-U19727|Q10-U19728|Q19-U19754|Q30-U19800|QU5-U19808|Q15-U19816|Q17-U19816|Q09-U19817|Q21-U19817|QU5-U19818|Q20-U19887|Q19-U19888|QU7-U19888|Q46-U19954|Q22-U19955|Q27-U19967|Q24-U19968|Q18-U19973|Q27-U19977|Q25-U19978|Q44-U19987|Q05-U20015|Q29-U20015|Q26-U20121|Q41-U20189|Q48-U20196|Q32-U20197|QU5-U20197|Q33-U20198|Q13-U20260|Q46-U20260|Q35-U20322|Q25-U20323|QU6-U20326|Q29-U20327|Q28-U20328|Q07-U20329|Q12-U20329|Q47-U20330|Q30-U20367|Q34-U20368|Q16-U20377|QU9-U20377|Q06-U20378|Q11-U20378|QU7-U20378|Q13-U20381|Q15-U20381|Q10-U20386|QU8-U20386|Q31-U20387|QU4-U20387|Q10-U20390|Q22-U20391|Q42-U20393|Q08-U20425|Q14-U20425|Q21-U20431|Q11-U20437|Q32-U20440|Q12-U20452|Q13-U20452|Q27-U20452|Q23-U20463|Q24-U20469|Q31-U20473|Q26-U20479|Q40-U20480|Q36-U20530|Q06-U20534|Q09-U20534|Q14-U20538|Q37-U20560|Q10-U20574|Q18-U20625|Q08-U20629|Q10-U20633|Q45-U20637|Q11-U20646|Q12-U20647|Q07-U20668|Q06-U20674|Q44-U20735|Q07-U20768|Q08-U20769|Q09-U20771|Q10-U20772|Q11-U20774|Q12-U20779|Q13-U20781|Q43-U20820|Q14-U20825|Q15-U20834|Q16-U20835|Q17-U20842|Q18-U20852|Q05-U20942|Q23-U20943|Q19-U20948|Q20-U20958|Q21-U21010|Q22-U21035|Q39-U90007|Q24-U90008|Q32-U90008|Q13-U90010|Q17-U90011|Q38-U90011|Q33-U90028|Q15-U90039|Q35-U90046|Q09-U90061|Q28-U90070|Q11-U90083|Q27-U90100|Q27-U90120|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 59.103.158.153 1/23/2025 9:57:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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fetched successfully!"} | Client IP: 59.103.158.153 1/23/2025 9:58:23 AM | Request Received getReportData=> fid: 130 ftype: ffrom: 2025-01-23 fto: 2025-01-23 fOtherParameters: category:RE1-1st Floor Reception|QU2-Appointment|RE0-G Floor Reception|Q15-U19816|Q09-U19817|Q05-U20015|Q07-U20329|Q16-U20377|Q11-U20378|Q13-U20381|Q10-U20386|Q08-U20425|Q12-U20452|Q06-U20534|Q14-U20538|Q18-U20625|Q17-U90011|QU3-Walk In|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 59.103.158.153 1/23/2025 9:58:23 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 59.103.158.153 1/23/2025 9:58:38 AM | Request Received getReportData=> fid: 30 ftype: ffrom: 2025-01-23 fto: 2025-01-23 fOtherParameters: category:BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CON-Classification Coeff|CAA-Construction Project|CSE-CUSTOMER SERVICE|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|FEC-Fees Calculation|FOC-Follow Cases|PUS-Public Services|$ticketStatus:$ticketNumber:$language:En rptName: Ticket Tracking Summary rptCatName: Ticket Tracking fUserLevel: 1-R | Client IP: 59.103.158.153 1/23/2025 9:58:39 AM | Response Sent => {"reportName":"Ticket Tracking Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketNumber\",\"colText\":\"Ticket Number\"},{\"colName\":\"ClientName\",\"colText\":\"Client Name\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"WaitingTime\",\"colText\":\"Waiting Time\"},{\"colName\":\"EstimatedWaitingTime\",\"colText\":\"Estimated Waiting Time\"},{\"colName\":\"ServiceTime\",\"colText\":\"Service Time\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"IssueTime\",\"colText\":\"Issue Time\"},{\"colName\":\"CallTime\",\"colText\":\"Call Time\"},{\"colName\":\"ServiceEndTime\",\"colText\":\"End Time\"},{\"colName\":\"Codecustomerservice\",\"colText\":\"Customer service code\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"NoShowWaitTime\",\"colText\":\"No Show Wait Time\"}]","reportBody":"[]","filters":"[]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 59.103.158.153 1/23/2025 9:58:48 AM | Request Received getUserModuleRights=> branchId:121userId: 17 | Client IP: 59.103.158.153 1/23/2025 9:59:26 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 9:59:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 9:59:52 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 59.103.158.153 1/23/2025 9:59:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 59.103.158.153 1/23/2025 9:59:55 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 9:59:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:00:26 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 10:00:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:01:26 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 10:01:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:02:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:02:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 10:02:17 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:02:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:02:17 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:02:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:02:18 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:02:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:02:19 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:02:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:02:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:02:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 10:02:26 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 10:02:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:02:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 59.103.158.153 1/23/2025 10:02:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 59.103.158.153 1/23/2025 10:02:50 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 59.103.158.153 1/23/2025 10:02:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 59.103.158.153 1/23/2025 10:02:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 59.103.158.153 1/23/2025 10:02:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 59.103.158.153 1/23/2025 10:03:02 AM | Request Received onLoginClick=> userName: ensha | Client IP: 59.103.158.153 1/23/2025 10:03:02 AM | Response Sent => {"Result":"0","UserID":"17","UserRoleID":"2","UserLevelID":"1-R","UserName":"ensha","Password":"Xy462KzHuK8=","tokenKey":"UQH03QIC31"} | Client IP: 59.103.158.153 1/23/2025 10:03:03 AM | Request Received getUserModuleRights=> branchId:0userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:03:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 59.103.158.153 1/23/2025 10:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 59.103.158.153 1/23/2025 10:03:03 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 59.103.158.153 1/23/2025 10:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 59.103.158.153 1/23/2025 10:03:04 AM | Request Received getDashboardList=> userId: 17, languageCode:En | Client IP: 59.103.158.153 1/23/2025 10:03:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 59.103.158.153 1/23/2025 10:03:13 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 59.103.158.153 1/23/2025 10:03:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:03:19 AM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118 1/23/2025 10:03:20 AM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"E30UNW25AN"} | Client IP: 5.195.105.118 1/23/2025 10:03:20 AM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118 1/23/2025 10:03:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:03:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 10:03:21 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:03:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:03:21 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:03:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:03:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:03:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:03:34 AM | Request Received getUserModuleRights=> branchId:121userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:04:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:04:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:04:09 AM | Request Received getUserModuleRights=> branchId:126userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:04:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:04:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:04:34 AM | Request Received getUserModuleRights=> branchId:126userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:05:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:05:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:05:05 AM | Request Received getUserModuleRights=> branchId:126userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:05:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:05:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:06:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:06:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:06:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:06:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:07:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:07:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:08:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:08:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:08:31 AM | Request Received getUserModuleRights=> branchId:109userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:08:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:08:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:09:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:09:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:09:09 AM | Request Received getUserModuleRights=> branchId:109userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:09:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:09:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:09:59 AM | Request Received getUserModuleRights=> branchId:109userId: 17 | Client IP: 59.103.158.153 1/23/2025 10:10:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:10:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:10:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:10:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:11:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:11:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:11:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:11:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:12:22 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:12:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:12:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:12:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:13:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:13:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:13:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:13:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:14:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:14:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:15:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:15:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:15:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:15:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:16:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:16:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:17:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:17:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:17:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:17:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:18:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:18:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:18:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:18:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:19:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:19:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:20:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:20:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:20:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:20:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:21:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:22:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:22:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:22:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:22:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:23:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:23:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:24:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:24:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:24:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:24:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:25:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:25:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:26:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:26:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:26:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:26:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:27:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:27:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:28:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:28:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:28:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:28:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:29:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:29:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:29:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:29:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:30:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:30:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:31:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:31:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:31:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:31:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:32:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:32:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:33:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:33:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:33:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:33:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:34:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 1/23/2025 10:34:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 1/23/2025 10:34:06 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 1/23/2025 10:34:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 1/23/2025 10:34:06 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132 1/23/2025 10:34:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132 1/23/2025 10:34:12 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 1/23/2025 10:34:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:34:13 AM | Request Received getUserModuleRights=> branchId:32userId: 27 | Client IP: 5.195.235.132 1/23/2025 10:34:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:34:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:35:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:35:06 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:35:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:35:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:35:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:36:08 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:36:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:36:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:36:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:36:55 AM | Request Received getUserModuleRights=> branchId:128userId: 27 | Client IP: 5.195.235.132 1/23/2025 10:37:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:37:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:37:07 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:37:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:37:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:37:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:38:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:38:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:38:57 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:38:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:39:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:39:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:39:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:39:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:39:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:39:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:40:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:40:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:40:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:40:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:41:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:41:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:41:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:41:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:41:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:41:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:42:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:42:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:42:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:42:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:43:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:43:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:43:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:43:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:43:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:43:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:44:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:44:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:44:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:44:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:45:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:45:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:45:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:45:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:45:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:45:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:46:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:46:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:46:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:46:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:47:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:47:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:47:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:47:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:47:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:47:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:48:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:48:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:48:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:48:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:49:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:49:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:49:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:49:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:49:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:49:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:50:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:50:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:50:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:50:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:51:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:51:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:51:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:51:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:51:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:51:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:52:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:52:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:52:33 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:52:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:53:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:53:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:53:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:53:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:53:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:53:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:54:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:54:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:55:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:55:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:55:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:55:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:56:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:56:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:57:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:57:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:57:03 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|69|61|96|144|68|84|116|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 59.103.158.153 1/23/2025 10:57:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 59.103.158.153 1/23/2025 10:57:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 10:57:32 AM | Request Received onLoginClick=> userName: shabeer1776 | Client IP: 5.195.105.118 1/23/2025 10:57:32 AM | Response Sent => {"Result":"0","UserID":"174","UserRoleID":"12","UserLevelID":"73-B","UserName":"shabeer1776","Password":"iaV0mYij59iqFD/ESPoEqg==","tokenKey":"R1J41VHKAD"} | Client IP: 5.195.105.118 1/23/2025 10:57:32 AM | Request Received getUserModuleRights=> branchId:0userId: 174 | Client IP: 5.195.105.118 1/23/2025 10:57:32 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:57:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 10:57:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:57:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 10:57:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:57:39 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 10:57:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 10:57:40 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 10:57:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 10:58:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:58:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 10:59:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 10:59:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:00:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:00:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:01:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:01:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:02:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:02:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:03:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:03:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:04:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:04:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:05:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:05:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:06:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:06:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:07:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:07:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:08:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:08:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:09:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:09:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:10:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:10:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:11:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:11:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:12:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:12:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:13:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:13:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:14:03 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:14:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:15:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:15:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:16:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:16:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:17:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:17:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:18:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:18:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:19:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:19:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:20:01 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:20:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:21:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:21:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:22:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:22:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:23:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:23:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:24:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:24:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:25:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:25:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:26:02 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:26:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 11:26:52 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 5.195.235.132 1/23/2025 11:26:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 1/23/2025 12:34:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 1/23/2025 12:34:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 1/23/2025 12:34:46 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 1/23/2025 12:34:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 1/23/2025 1:26:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 1:26:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 1:26:27 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 1:26:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 1:26:28 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 1:26:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 1:26:28 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 1:26:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:26:33 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 1:26:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 1:26:33 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:26:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:27:29 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:27:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:28:30 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:28:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:29:29 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:29:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:30:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:30:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:31:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:31:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:32:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:32:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:32:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 87.201.129.148 1/23/2025 1:32:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Request Received getDashboardList=> userId: 89, languageCode:En | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":62,"UserId":89,"DashboardName":"ImportExport","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633859920427)\/","DashboardCreatedTime":"\/Date(1633859920427)\/"},{"DashboardID":66,"UserId":89,"DashboardName":"regina","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1635312949990)\/","DashboardCreatedTime":"\/Date(1635312949990)\/"},{"DashboardID":144,"UserId":89,"DashboardName":"sabri","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1698731044650)\/","DashboardCreatedTime":"\/Date(1698731044650)\/"},{"DashboardID":148,"UserId":89,"DashboardName":"WaitingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1711433893943)\/","DashboardCreatedTime":"\/Date(1711433893943)\/"},{"DashboardID":61,"UserId":89,"DashboardName":"graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633587978823)\/","DashboardCreatedTime":"\/Date(1633587978823)\/"},{"DashboardID":127,"UserId":89,"DashboardName":"ShajiDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189199550)\/","DashboardCreatedTime":"\/Date(1674189199550)\/"},{"DashboardID":128,"UserId":89,"DashboardName":"Shajiwaiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1674189336923)\/","DashboardCreatedTime":"\/Date(1674189336923)\/"}] | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:32:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:33:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:33:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:33:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:33:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:34:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:34:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:34:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:34:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:35:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:35:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:35:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:35:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:36:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:36:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:36:51 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:36:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:37:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:37:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:37:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:37:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:38:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:38:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:39:29 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:39:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:39:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:39:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:40:02 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:40:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:40:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:40:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:41:17 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:41:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:41:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:41:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:41:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:41:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:42:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:42:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:43:15 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:43:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:43:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:43:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:43:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:43:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:44:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:44:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:45:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:45:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:46:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:46:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:47:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:47:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:47:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:47:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:48:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:48:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:49:30 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:49:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:49:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:49:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:50:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:50:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:50:37 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:50:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:51:01 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.148 1/23/2025 1:51:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.148 1/23/2025 1:51:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:51:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:52:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:52:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:53:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:53:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:54:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:54:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:55:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:55:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:56:12 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 1:56:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 1:56:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:56:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:57:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:57:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:58:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:58:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 1:58:51 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 1:58:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 1:59:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 1:59:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:00:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:00:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:00:36 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:00:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:00:51 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:00:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:01:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:01:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:02:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:02:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:03:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:03:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:04:27 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:04:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:04:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:04:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:04:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:04:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:05:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:05:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:05:53 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:05:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:06:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:06:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:06:51 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:06:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:07:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:07:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:07:53 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:07:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:08:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:08:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:08:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:08:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:09:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:09:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:09:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:09:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:10:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:10:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:10:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:10:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:11:34 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:11:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:12:32 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:12:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 2:12:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 2:12:35 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 1/23/2025 2:12:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:12:36 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 1/23/2025 2:12:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 1/23/2025 2:12:37 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 1/23/2025 2:12:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 1/23/2025 2:13:21 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:13:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:13:53 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:13:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:18:38 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:18:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:19:11 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:19:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:19:55 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:19:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:21:06 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:21:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:21:53 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:21:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20 1/23/2025 2:22:52 PM | Request Received getDashboardData=> fid: 69| ftype: ffrom: 2025-01-23 fto: 2025-01-23 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 87.201.129.20 1/23/2025 2:22:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 87.201.129.20