2/7/2025 7:24:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:24:22 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:24:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 7:24:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 7:24:23 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:24:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 7:24:28 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 7:24:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:24:38 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:24:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 7:24:40 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:24:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:24:47 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:24:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:24:50 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:24:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:24:57 AM | Request Received getDashboardData=> fid: 73|74| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:24:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:25:01 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:25:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:25:03 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:25:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:25:04 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:25:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:25:09 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:25:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:25:11 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:25:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:58:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 91.72.151.66 2/7/2025 7:58:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 91.72.151.66 2/7/2025 7:58:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 91.72.151.66 2/7/2025 7:58:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 91.72.151.66 2/7/2025 7:58:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:58:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 7:58:10 AM | Request Received onLoginClick=> userName: edc | Client IP: 91.72.151.66 2/7/2025 7:58:10 AM | Response Sent => {"Result":"0","UserID":"110","UserRoleID":"12","UserLevelID":"25-R","UserName":"edc","Password":"60t720xFqpOek7/HBmC1yw==","tokenKey":"2CSJ6ELH07"} | Client IP: 91.72.151.66 2/7/2025 7:58:10 AM | Request Received getUserModuleRights=> branchId:0userId: 110 | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:58:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66 2/7/2025 7:58:16 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 7:58:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:58:39 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 7:58:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:58:52 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66 2/7/2025 7:58:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66 2/7/2025 7:58:55 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 7:59:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 7:59:22 AM | Request Received getReportData=> fid: 73|74|115| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 7:59:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.30.42.133 2/7/2025 7:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.30.42.133 2/7/2025 7:59:33 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 7:59:52 AM | Request Received getReportData=> fid: 73|74|115| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 8:01:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 8:06:46 AM | Request Received getReportData=> fid: 73|115| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 8:08:19 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 8:08:19 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 8:10:10 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 8:10:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 8:11:18 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":null},{\"colName\":\"Total Time\",\"colValue\":null}]","graphName":"rpt-tellers-attendance-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 8:11:18 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-02-04 fto: 2025-02-04 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/7/2025 8:12:37 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/7/2025 8:56:44 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66 2/7/2025 8:56:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66 2/7/2025 8:56:44 AM | Request Received getDashboardList=> userId: 110, languageCode:En | Client IP: 91.72.151.66 2/7/2025 8:56:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":88,"UserId":110,"DashboardName":"UniversityFeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644144318790)\/","DashboardCreatedTime":"\/Date(1644144318790)\/"},{"DashboardID":152,"UserId":110,"DashboardName":"test1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884428767)\/","DashboardCreatedTime":"\/Date(1721884428767)\/"},{"DashboardID":153,"UserId":110,"DashboardName":"ED_Dashboard_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1721884484237)\/","DashboardCreatedTime":"\/Date(1721884484237)\/"},{"DashboardID":74,"UserId":110,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639279043103)\/","DashboardCreatedTime":"\/Date(1639279043103)\/"},{"DashboardID":84,"UserId":110,"DashboardName":"Testt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256134733)\/","DashboardCreatedTime":"\/Date(1643256134733)\/"},{"DashboardID":92,"UserId":110,"DashboardName":"dhadashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211188890)\/","DashboardCreatedTime":"\/Date(1646211188890)\/"},{"DashboardID":95,"UserId":110,"DashboardName":"TrainingDashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1648716043657)\/","DashboardCreatedTime":"\/Date(1648716043657)\/"},{"DashboardID":115,"UserId":110,"DashboardName":"SQCCR","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477328920)\/","DashboardCreatedTime":"\/Date(1663477328920)\/"},{"DashboardID":116,"UserId":110,"DashboardName":"SQCCCATEGORY","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663477397363)\/","DashboardCreatedTime":"\/Date(1663477397363)\/"},{"DashboardID":150,"UserId":110,"DashboardName":"edcc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1720092747843)\/","DashboardCreatedTime":"\/Date(1720092747843)\/"}] | Client IP: 91.72.151.66 2/7/2025 8:56:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 8:56:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 8:56:45 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 8:56:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 9:23:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 2/7/2025 9:23:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 2/7/2025 9:23:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 2/7/2025 9:23:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 2/7/2025 9:23:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 2/7/2025 9:23:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 2/7/2025 9:23:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:23:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:24:10 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:24:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:25:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:25:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:26:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:26:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:27:18 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:27:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:28:16 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:28:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:29:17 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:29:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:30:16 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:30:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:35:53 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:35:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:36:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:36:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:37:17 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:37:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:38:16 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:38:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:39:16 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:39:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:40:17 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:40:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:41:17 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 9:41:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 9:57:30 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 2/7/2025 9:57:30 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 2/7/2025 9:57:33 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.113 2/7/2025 9:57:33 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"640EI5XL6F"} | Client IP: 2.50.63.113 2/7/2025 9:57:34 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.113 2/7/2025 9:57:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 2/7/2025 9:57:35 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.113 2/7/2025 9:57:36 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.113 2/7/2025 9:57:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 2/7/2025 9:57:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 2/7/2025 9:57:40 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 2/7/2025 9:57:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 2/7/2025 9:57:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 2/7/2025 9:57:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 2/7/2025 9:57:44 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.113 2/7/2025 9:57:44 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"VYHHPBZEID"} | Client IP: 2.50.63.113 2/7/2025 9:57:44 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 2/7/2025 9:57:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 2/7/2025 9:57:49 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 2/7/2025 9:57:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 2/7/2025 9:57:54 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.113 2/7/2025 9:57:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:02:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:18\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:09:56\",\"MaxFFTime\":\"00:05:09\",\"AvgFFTime\":\"00:03:18\",\"PercentageFFTime\":14.02,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:07:05\",\"MaxWaitingTime\":\"00:06:09\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":11.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":14.29,\"AvgWaitTime\":\"00:02:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:27:16\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:27:16\",\"MaxFFTime\":\"00:27:16\",\"AvgFFTime\":\"00:27:16\",\"PercentageFFTime\":38.49,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:11\",\"MaxWaitingTime\":\"00:02:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":22.22,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":14.29,\"AvgWaitTime\":\"00:00:42\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:17:38\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:17:38\",\"MaxFFTime\":\"00:17:38\",\"AvgFFTime\":\"00:17:38\",\"PercentageFFTime\":24.89,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:42\",\"MaxWaitingTime\":\"00:00:42\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":33.33,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:51\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:08:00\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:16:00\",\"MaxFFTime\":\"00:10:45\",\"AvgFFTime\":\"00:08:00\",\"PercentageFFTime\":22.59,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:42\",\"MaxWaitingTime\":\"00:00:53\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 9 (77.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:01:40 | SLA: 77.78%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:07 | SLA: 57.14%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.31,\"AverageWaitingTimePerCategory\":2.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":27.27,\"AverageWaitingTimePerCategory\":2.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":17.63,\"AverageWaitingTimePerCategory\":0.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.00,\"AverageWaitingTimePerCategory\":0.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.113 2/7/2025 9:57:59 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.113 2/7/2025 10:00:28 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:00:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:00:28 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:00:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:00:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:00:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 10:00:29 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:00:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:00:38 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:00:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:29 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:01:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:38 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:01:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:01:38 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:01:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:42 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:01:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:45 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:01:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:46 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:01:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:01:49 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:01:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:01:51 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:01:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:02:00 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:02:02 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:02:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:02:12 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:02:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:02:45 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:02:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:02:49 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:03:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:03:26 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:03:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:03:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:03:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:03:57 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:03:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:04:00 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-04 fto: 2025-02-04 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66 2/7/2025 10:04:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:10:16 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:02:21\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:03:18\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e3\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e42.86\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:02:21\",\"WaitingSLAPercentage\":\"100.00\",\"WaitingSLACount\":\"3\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.113 2/7/2025 10:18:33 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:18:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 10:18:33 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:18:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:18:34 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:18:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:18:38 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/7/2025 10:18:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:18:41 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 10:18:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 10:18:43 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 10:18:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:18:48 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 10:18:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:18:51 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 10:18:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 10:34:21 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 2/7/2025 10:34:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 2/7/2025 10:34:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 2/7/2025 10:34:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 2/7/2025 10:34:22 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 2/7/2025 10:34:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 2/7/2025 10:34:25 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 10:34:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 10:34:27 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 10:34:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:02:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:03:18\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:09:56\",\"MaxFFTime\":\"00:05:09\",\"AvgFFTime\":\"00:03:18\",\"PercentageFFTime\":9.90,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:07:05\",\"MaxWaitingTime\":\"00:06:09\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":8.33,\"AvgWaitTime\":\"00:02:47\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:12:52\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:12:52\",\"MaxFFTime\":\"00:12:52\",\"AvgFFTime\":\"00:12:52\",\"PercentageFFTime\":12.82,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:47\",\"MaxWaitingTime\":\"00:02:47\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":8.33,\"AvgWaitTime\":\"00:02:11\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:27:16\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:27:16\",\"MaxFFTime\":\"00:27:16\",\"AvgFFTime\":\"00:27:16\",\"PercentageFFTime\":27.16,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:11\",\"MaxWaitingTime\":\"00:02:11\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND 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ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":35.71,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":41.67,\"AvgWaitTime\":\"00:00:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:30\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:32:34\",\"MaxFFTime\":\"00:11:10\",\"AvgFFTime\":\"00:06:30\",\"PercentageFFTime\":32.44,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:03:09\",\"MaxWaitingTime\":\"00:00:53\"},{\"CategoryName\":\"WIRE 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Time\",\"colValue\":\"Avg.: 00:08:21 | SLA: 58.33%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":3.31,\"AverageWaitingTimePerCategory\":2.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":12.87,\"AverageWaitingTimePerCategory\":2.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":27.27,\"AverageWaitingTimePerCategory\":2.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":8.88,\"AverageWaitingTimePerCategory\":0.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":6.51,\"AverageWaitingTimePerCategory\":0.63,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 10:34:41 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 10:34:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"Aisha.omer\",\"TicketServed\":1,\"AvgServiceTime\":\"00:00:07\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"01:22:23\",\"ServingPercentage\":0.14,\"BackendPercentage\":0.00,\"IdlePercentage\":99.86,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare 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City\",\"OperatorName\":\"nowran.mohamed\",\"TicketServed\":2,\"AvgServiceTime\":\"00:22:27\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"02:12:49\",\"ServingPercentage\":33.81,\"BackendPercentage\":0.00,\"IdlePercentage\":66.19,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"shaiksultan\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Dubai Healthcare City\",\"OperatorName\":\"sherin.george\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"nowran.mohamed\",\"C5\",\"claire.maghmil\",\"C4\",\"sherin.george\",\"nadia.abuhasnah\",\"Ibtihal.Abdalla\",\"Aisha.omer\",\"shaiksultan\"],\"TicketServed\":[0,2,4,5,0,0,0,0,1,0],\"SLA\":[0.00,100.00,75.00,60.00,0.00,0.00,0.00,0.00,100.00,0.00],\"ServingPercentage\":[0.00,33.81,16.20,25.69,0.00,0.00,0.00,0.00,0.14,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,66.19,83.80,74.31,0.00,0.00,0.00,0.00,99.86,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 10:41:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 83.110.13.40 2/7/2025 10:41:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 83.110.13.40 2/7/2025 10:41:29 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 83.110.13.40 2/7/2025 10:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":154,"UserId":118,"DashboardName":"Oneic","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724135734650)\/","DashboardCreatedTime":"\/Date(1724135734650)\/"},{"DashboardID":156,"UserId":118,"DashboardName":"OmanDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727858828397)\/","DashboardCreatedTime":"\/Date(1727858828397)\/"},{"DashboardID":158,"UserId":118,"DashboardName":"sudatel","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1728634552650)\/","DashboardCreatedTime":"\/Date(1728634552650)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":135,"UserId":118,"DashboardName":"Addc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1690191557510)\/","DashboardCreatedTime":"\/Date(1690191557510)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"},{"DashboardID":131,"UserId":118,"DashboardName":"Emicoool","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681197935280)\/","DashboardCreatedTime":"\/Date(1681197935280)\/"},{"DashboardID":132,"UserId":118,"DashboardName":"AUS","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1684744884627)\/","DashboardCreatedTime":"\/Date(1684744884627)\/"},{"DashboardID":155,"UserId":118,"DashboardName":"Oniec_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724136005830)\/","DashboardCreatedTime":"\/Date(1724136005830)\/"},{"DashboardID":157,"UserId":118,"DashboardName":"HBTF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727956980180)\/","DashboardCreatedTime":"\/Date(1727956980180)\/"},{"DashboardID":140,"UserId":118,"DashboardName":"TestDham","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1695368639673)\/","DashboardCreatedTime":"\/Date(1695368639673)\/"},{"DashboardID":149,"UserId":118,"DashboardName":"AlainDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1718864399710)\/","DashboardCreatedTime":"\/Date(1718864399710)\/"},{"DashboardID":159,"UserId":118,"DashboardName":"WaslDB","DashboardSt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| Client IP: 83.110.13.40 2/7/2025 10:41:29 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 83.110.13.40 2/7/2025 10:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/7/2025 11:03:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/7/2025 11:03:17 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 11:03:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 11:03:18 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 11:03:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 11:03:19 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 91.72.151.66 2/7/2025 11:03:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/7/2025 11:03:23 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:03:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:03:31 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:03:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:03:32 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:03:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:04:18 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:04:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:05:18 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:05:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:06:18 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:06:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:07:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:07:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:08:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:08:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:09:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:09:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:10:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:10:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:11:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:11:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:12:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:12:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:13:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:13:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:14:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:14:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:15:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:15:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:16:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:16:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:17:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:17:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:18:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:18:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:19:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:19:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:20:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:20:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:21:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:21:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:22:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:22:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:23:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:23:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:24:58 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:24:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:25:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:25:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:26:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:26:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:27:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:27:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:28:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:28:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:29:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:29:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:30:58 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:30:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:31:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:31:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:32:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:32:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:33:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:33:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:34:57 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:34:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:38:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66 2/7/2025 11:38:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/7/2025 11:42:28 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: category:CHH-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 11:42:28 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:50\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:23:35\",\"MaxFFTime\":\"00:13:02\",\"AvgFFTime\":\"00:04:43\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:14:14\",\"MaxWaitingTime\":\"00:07:02\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 5 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:50 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:43 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":4.72,\"AverageWaitingTimePerCategory\":2.85,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 11:42:32 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 2/7/2025 11:42:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 2/7/2025 11:42:33 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 11:42:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 11:43:20 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 2/7/2025 11:43:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 2/7/2025 11:43:53 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-07 fto: 2025-02-07 fOtherParameters: category:CHH-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 11:43:53 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:02:50\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:43\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":80.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:23:35\",\"MaxFFTime\":\"00:13:02\",\"AvgFFTime\":\"00:04:43\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:14:14\",\"MaxWaitingTime\":\"00:07:02\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 5 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:50 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:43 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":4.72,\"AverageWaitingTimePerCategory\":2.85,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 11:44:00 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-08 fto: 2025-02-06 fOtherParameters: category:CHH-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 11:44:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 11:44:16 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CHH-CASH|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 11:44:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":27,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":27,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:20\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:17:23\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"07:49:29\",\"MaxFFTime\":\"03:23:38\",\"AvgFFTime\":\"00:17:23\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:30:24\",\"MaxWaitingTime\":\"00:14:06\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"27 / 27 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:20 | SLA: 88.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:17:23 | SLA: 77.78%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":17.39,\"AverageWaitingTimePerCategory\":3.35,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 2/7/2025 11:44:38 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 2/7/2025 11:44:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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