2/13/2025 8:21:27 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 8:21:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 8:21:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/13/2025 8:21:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/13/2025 8:21:28 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 8:21:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 8:21:28 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 8:21:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 8:21:31 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 8:21:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 8:21:41 AM | Request Received getReportData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/13/2025 8:21:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":4.23,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":3.23,\"AvgWaitTime\":\"00:09:51\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:02:53\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:05:46\",\"MaxFFTime\":\"00:05:41\",\"AvgFFTime\":\"00:02:53\",\"PercentageFFTime\":2.81,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:19:43\",\"MaxWaitingTime\":\"00:19:05\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":11.27,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":12.90,\"AvgWaitTime\":\"00:01:14\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:29\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:35:53\",\"MaxFFTime\":\"00:10:38\",\"AvgFFTime\":\"00:04:29\",\"PercentageFFTime\":17.51,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:53\",\"MaxWaitingTime\":\"00:03:38\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 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TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE 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EXAM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 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BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/13/2025 8:21:49 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served 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REFRESHMENT\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/13/2025 8:21:52 AM | Request Received getReportData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|PTB-PREPARE FOR EXAM|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|EBK-REFRESHMENT|REG-Registration|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|THT-TEST|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/13/2025 8:21:52 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":54,\"ServedTickets\":48,\"PercentageServedTickets\":77.42,\"AvgWaitTime\":\"00:04:10\",\"WaitingSLAPercentage\":67.61,\"WaitingSLACount\":48,\"AvgServiceTime\":\"00:03:02\",\"ServiceSLAPercentage\":72.58,\"ServiceSLACount\":45,\"FFTime\":\"02:25:55\",\"MaxFFTime\":\"00:23:10\",\"AvgFFTime\":\"00:03:02\",\"PercentageFFTime\":71.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:20:06\",\"MaxWaitingTime\":\"00:17:40\"},{\"BranchName\":\"EDC ALAIN\",\"IssuedTickets\":11,\"ServedTickets\":10,\"PercentageServedTickets\":16.13,\"AvgWaitTime\":\"00:02:57\",\"WaitingSLAPercentage\":14.08,\"WaitingSLACount\":10,\"AvgServiceTime\":\"00:04:09\",\"ServiceSLAPercentage\":14.52,\"ServiceSLACount\":9,\"FFTime\":\"00:41:39\",\"MaxFFTime\":\"00:16:19\",\"AvgFFTime\":\"00:04:09\",\"PercentageFFTime\":20.33,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:29:36\",\"MaxWaitingTime\":\"00:19:05\"},{\"BranchName\":\"EDC 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(0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\",\"EDC ALAIN\",\"EDC WR\"],\"TicketIssued\":[54,11,6],\"TicketServed\":[48,10,4],\"TicketServedPercentage\":[93.75,90.00,100.00],\"TicketWaitingPercentage\":[88.89,90.91,66.67]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/13/2025 12:17:51 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:17:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 2/13/2025 12:17:55 PM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.133 2/13/2025 12:17:55 PM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"TUMT4JQGS4"} | Client IP: 5.195.235.133 2/13/2025 12:17:55 PM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.133 2/13/2025 12:17:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:17:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 2/13/2025 12:17:59 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:17:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 12:18:01 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:18:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 12:18:03 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:18:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:18:03 PM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|NAA-Female Lease|NBB-Female Rental|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|NRR-Lease Contract Attes|MAS-Maintenance Services|MSS-Manpower Service|MED-Medical Fitness|MOD-Modify Tendency |MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|NHH-Notary Services |OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PEN-PAYMENTS ENQUIRY|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NHH-POD Lease|NII-POD Rental|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|REG-REGISTRATION|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|SLK-Salik|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TCA-TENANCY CONTRACT ATT|NUU-Top Up E Gate|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|WAS-Waste Managment|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 12:18:04 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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}]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"abbas.almulla\",\"Abdalla.H\",\"Abdelrahim.Yousif\",\"A.Malallh\",\"Abdulla.M\",\"Abdulla.Yousif\",\"abdulrahman.jasim\",\"Adel.K\",\"Ahmed.Abdo\",\"AISHA.YAQOUB\",\"SAUD.HUSSAIN\",\"AHMED.HM\",\"M.ADEL\",\"MUBARAK.SALEH\",\"ALI.ALARYANI\",\"M.SULAIMAN\",\"ARAMEX\",\"ALI.DARWISH\",\"SARA.I\",\"AFRA.ALMAZMI\",\"jasim.o\",\"marwa.almazmi\",\"huda.almazmi\",\"fatima.musabeh\",\"a.alhuti\",\"eisa.hussain\",\"majid.qabil\",\"fatima.alamiri\",\"mona.darwish\",\"khalid.altamimi\",\"m.alali\",\"a.alnabooda\",\"saleh.hasan\",\"b.alali\",\"fahad.alhashmi\",\"tuaib.alketbi\",\"saif.juma\",\"FATIMA.MOHAMMED\",\"eman.jumaa\",\"abdullah.ibraheem\",\"hamad.ibrahim\",\"rahel.alhammadi\",\"mohd.aljaabi\",\"hanan.saeed\",\"abulaziz.hassan\",\"ibrahim.alaskar\",\"BASMA.R\",\"abdulaziz.salem\",\"alya.alhammadi\",\"khalid.mohd\",\"rashid.almazmi\",\"amira.s\",\"a.alzarouni\",\"rabeeah.alali\",\"Emirates.auction\",\"eisa.hasan\",\"afra\",\"huda.rasheed\"],\"TicketServed\":[0,0,0,22,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,29,0,0,0,9,0,0,0,0,17,0,0,0,0,20,0,0,0,0,11,0,0,0,0,0,0,1],\"SLA\":[0.00,0.00,0.00,90.91,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,82.76,0.00,0.00,0.00,66.67,0.00,0.00,0.00,0.00,94.12,0.00,0.00,0.00,0.00,80.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00],\"ServingPercentage\":[0.00,0.00,0.00,45.60,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,84.95,0.00,0.00,0.00,56.81,0.00,0.00,0.00,0.00,27.49,0.00,0.00,0.00,0.00,55.86,0.00,0.00,0.00,0.00,11.06,0.00,0.00,0.00,0.00,0.00,0.00,3.83],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,54.40,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,15.05,0.00,0.00,0.00,43.19,0.00,0.00,0.00,0.00,72.51,0.00,0.00,0.00,0.00,44.14,0.00,0.00,0.00,0.00,88.94,0.00,0.00,0.00,0.00,0.00,0.00,96.17],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 2/13/2025 12:18:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 2/13/2025 12:18:58 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:18:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:19:02 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:19:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:19:06 PM | Request Received getDashboardData=> fid: 128| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:19:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:19:18 PM | Request Received getDashboardData=> fid: 128| ftype: ffrom: 2025-02-01 fto: 2025-02-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:19:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:19:33 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:19:39 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:19:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:19:40 PM | Request Received getDashboardData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133 2/13/2025 12:19:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/13/2025 12:19:44 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:19:44 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:19:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:19:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133 2/13/2025 12:19:53 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: category:NAA-ARAMEX|NFF-Bailiff|NKK-Clearance Rectificat|NDD-Customer Services|EMA-Emirates Auctions|EMP-Emirates Post|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|NII-Inquires|NRR-Lease Contract Attes|NLL-Owner|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NPP-TASHEEL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 12:19:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 12:20:08 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 12:20:15 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:20:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/13/2025 12:20:16 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:20:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:20:16 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:20:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:20:20 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:20:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:20:32 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:20:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:21:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66 2/13/2025 12:21:17 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:21:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:21:17 PM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66 2/13/2025 12:21:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 2/13/2025 12:21:18 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:21 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:27 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:27 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:29 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 12:21:33 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:35 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 12:21:37 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-01 fto: 2025-01-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:21:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:21:50 PM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/13/2025 12:21:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly 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Time\",\"colValue\":\"Avg.: 00:04:54 | SLA: 87.18%\"},{\"colName\":\"No Show\",\"colValue\":\"14 (0.35%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":6.63,\"AverageWaitingTimePerCategory\":34.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 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REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66 2/13/2025 12:22:23 PM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":null},{\"colName\":\"Avg. Service Time\",\"colValue\":null},{\"colName\":\"Logged time\",\"colValue\":null},{\"colName\":\"Total Time\",\"colValue\":null}]","graphName":"rpt-tellers-attendance-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 12:22:24 PM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66 2/13/2025 12:24:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":406,\"AvgServiceTime\":\"00:06:50\",\"SLA\":82.37,\"DaysWorked\":7,\"LoggedTime\":\"2 day(s) 05:33:24\",\"ServingPercentage\":73.60,\"BackendPercentage\":0.00,\"IdlePercentage\":26.40,\"ProcessingTime\":\"-\"},{\"BranchName\":\"EDC 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fetched successfully!"} | Client IP: 91.72.151.66 2/13/2025 12:24:16 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:24:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:25:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:25:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:26:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:26:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:27:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:27:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:28:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:28:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:29:15 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:29:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:30:16 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:30:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:31:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:31:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:32:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:32:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:33:15 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:33:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:34:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:34:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:35:15 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:35:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:36:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:36:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:36:50 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:36:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:37:34 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:37:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:38:35 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:38:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:39:34 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:39:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:41:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:41:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:42:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:42:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:43:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:43:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:44:16 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:44:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:45:15 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:45:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:46:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:46:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:47:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:47:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:47:56 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:47:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:48:33 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:48:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:50:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:50:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:51:16 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:51:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:52:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:52:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:53:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:53:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:53:57 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:53:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:54:35 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:54:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:56:15 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:56:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:57:14 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:57:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:58:13 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:58:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:59:07 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:59:07 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:59:22 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:59:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:59:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:59:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:59:33 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:59:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 12:59:37 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-01-01 fto: 2025-01-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 2/13/2025 12:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 2/13/2025 1:09:12 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133 2/13/2025 1:09:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133 2/13/2025 1:09:13 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 1:09:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 1:09:13 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133 2/13/2025 1:09:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133 2/13/2025 1:09:18 PM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:09:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:09:21 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:09:22 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:09:34 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:09:34 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":null},{\"colName\":\"Waiting Time\",\"colValue\":null}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:10:53 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:NEE-Execution Settlement|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:10:54 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Execution Settlement\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | Max.: 00:00:00 | SLA: 0.00% (0)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Execution Settlement\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:10:58 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:NEE-Execution Settlement|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:10:58 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Execution Settlement\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 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Dp\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"129 / 135 (95.56%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:48 | SLA: 75.56%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:02 | SLA: 83.72%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL CONTRACT EDITING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL CITIZEN SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Customer Services\",\"AverageServiceTimePerCategory\":7.80,\"AverageWaitingTimePerCategory\":5.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Execution Settlement\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Bailiff\",\"AverageServiceTimePerCategory\":3.93,\"AverageWaitingTimePerCategory\":18.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RDR DEPOSIT REC CHEQ\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Inquires\",\"AverageServiceTimePerCategory\":3.75,\"AverageWaitingTimePerCategory\":0.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance 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HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:11:56 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: category:NAA-ARAMEX|NFF-Bailiff|NKK-Clearance Rectificat|NDD-Customer Services|EMA-Emirates Auctions|EMP-Emirates Post|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|NII-Inquires|NRR-Lease Contract Attes|NLL-Owner|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NPP-TASHEEL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:11:57 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:12:04 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:12:35 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:13:30 PM | Request Received getReportData=> fid: 128| ftype: ffrom: 2025-02-10 fto: 2025-02-12 fOtherParameters: category:NAA-ARAMEX|NFF-Bailiff|NKK-Clearance Rectificat|NDD-Customer Services|EMA-Emirates Auctions|EMP-Emirates Post|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|NII-Inquires|NRR-Lease Contract Attes|NLL-Owner|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NPP-TASHEEL|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133 2/13/2025 1:13:31 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133 2/13/2025 1:49:54 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 2/13/2025 1:49:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 2/13/2025 1:49:54 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 1:49:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 1:49:54 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 1:49:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 1:49:55 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 1:49:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:49:57 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:49:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:49:57 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 1:49:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 1:49:58 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:49:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:50:55 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:50:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:51:55 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:51:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:52:55 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:52:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:54:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:54:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:55:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:55:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:56:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:56:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:57:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:57:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:58:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:58:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 1:59:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 1:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:00:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:00:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:01:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:01:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:02:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:02:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:03:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:03:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:04:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:04:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:05:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:05:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:06:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:06:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:07:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:07:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:08:06 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 2:08:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:08:08 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 2/13/2025 2:08:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:08:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:08:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:08:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:09:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:09:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:10:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:10:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:11:11 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:11:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:12:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:12:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:13:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:13:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:14:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:14:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:15:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:15:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:16:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:16:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:17:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:17:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:18:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:18:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:19:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:19:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:20:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:20:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:21:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:21:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:22:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:22:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:23:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:23:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:24:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:24:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:25:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:25:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:26:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:26:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:27:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:27:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:28:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:28:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:29:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:29:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:30:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:30:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:31:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:31:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:32:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:32:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:33:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:33:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:34:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:34:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:35:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:35:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:36:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:36:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:37:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:37:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:38:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:38:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:39:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:39:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:40:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:40:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:41:41 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:41:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:42:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:42:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:43:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:43:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:44:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:44:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:45:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:45:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:46:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:46:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:47:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:47:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:48:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:48:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:49:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:49:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:50:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:50:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:51:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:51:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:52:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:52:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:53:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:53:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:53:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 2/13/2025 2:53:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 2/13/2025 2:53:59 PM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.132 2/13/2025 2:53:59 PM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"2","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"W2T0DKPE9B"} | Client IP: 5.195.235.132 2/13/2025 2:53:59 PM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 2/13/2025 2:54:00 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 2/13/2025 2:54:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 2/13/2025 2:54:01 PM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 2/13/2025 2:54:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 2/13/2025 2:54:03 PM | Request Received getReportData=> fid: 31| ftype: ffrom: 2025-02-13 fto: 2025-02-13 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.132 2/13/2025 2:54:04 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Pest Control Certifi\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Garbage Bag Sale\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"City Cleanliness\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dewatering Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Electronic Archive\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Stuff Permit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\" CREMATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Notary Services \",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Suburb Parkng Srvces\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Vehicle Permission\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Environmental Permit\",\"IssuedTicketsPerCategory\":38,\"PercentageIssuedTickets\":17.92,\"ServedTicketsPerCategory\":38,\"PercentageServedTickets\":18.27,\"AvgWaitTime\":\"00:05:27\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":78.95,\"AvgServiceTime\":\"00:03:18\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":89.47,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"02:05:58\",\"MaxFFTime\":\"00:14:30\",\"AvgFFTime\":\"00:03:18\",\"PercentageFFTime\":9.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:27:24\",\"MaxWaitingTime\":\"00:17:44\"},{\"CategoryName\":\"Cremations\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Permissions\",\"IssuedTicketsPerCategory\":124,\"PercentageIssuedTickets\":58.49,\"ServedTicketsPerCategory\":121,\"PercentageServedTickets\":58.17,\"AvgWaitTime\":\"00:32:36\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":8.87,\"AvgServiceTime\":\"00:07:31\",\"ServiceSLACount\":88,\"ServiceSLAPercentage\":72.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"15:11:18\",\"MaxFFTime\":\"00:58:27\",\"AvgFFTime\":\"00:07:31\",\"PercentageFFTime\":69.97,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:45:10\",\"MaxWaitingTime\":\"01:05:13\"},{\"CategoryName\":\"Vehicle Inspection\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Violation Payments\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Corp Parking 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Dpt\",\"OperatorName\":\"USER5\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER6\",\"TicketServed\":31,\"AvgServiceTime\":\"00:09:27\",\"SLA\":61.29,\"DaysWorked\":1,\"LoggedTime\":\"06:15:26\",\"ServingPercentage\":78.15,\"BackendPercentage\":0.00,\"IdlePercentage\":21.85,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER7\",\"TicketServed\":6,\"AvgServiceTime\":\"00:06:26\",\"SLA\":66.67,\"DaysWorked\":1,\"LoggedTime\":\"13:49:52\",\"ServingPercentage\":4.66,\"BackendPercentage\":0.00,\"IdlePercentage\":95.34,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER8\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"Suburb Inspection Dpt\",\"OperatorName\":\"USER9\",\"TicketServed\":55,\"AvgServiceTime\":\"00:07:11\",\"SLA\":65.45,\"DaysWorked\":1,\"LoggedTime\":\"06:21:35\",\"ServingPercentage\":103.77,\"BackendPercentage\":0.00,\"IdlePercentage\":-3.77,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"USER1\",\"USER2\",\"USER3\",\"USER4\",\"USER5\",\"USER6\",\"USER7\",\"USER8\",\"USER9\",\"USER10\",\"USER11\",\"USER12\",\"USER13\",\"USER14\",\"USER15\",\"USER16\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"USER22\",\"USER23\",\"USER24\",\"USER25\",\"USER26\",\"USER27\",\"USER28\",\"USER29\",\"3\",\"1\",\"C08\",\"2\",\"c17\"],\"TicketServed\":[0,31,0,38,47,0,31,6,0,55,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[0.00,80.65,0.00,89.47,80.85,0.00,61.29,66.67,0.00,65.45,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,44.72,0.00,32.56,33.73,0.00,78.15,4.66,0.00,103.77,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,55.28,0.00,67.44,66.27,0.00,21.85,95.34,0.00,-3.77,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.132 2/13/2025 2:54:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:54:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:55:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:55:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:56:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:56:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:57:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:57:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:58:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:58:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 2:59:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 2:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:00:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 3:00:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:01:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 3:01:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:02:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 3:02:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:03:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 3:03:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:04:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 2/13/2025 3:04:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:04:15 PM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 2/13/2025 3:04:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 2/13/2025 3:04:16 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:04:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:05:09 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:05:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:06:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:06:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:07:15 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:07:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:08:11 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:08:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:09:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:09:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:10:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:10:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:11:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:11:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:12:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:12:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:13:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:13:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:14:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:14:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:15:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:15:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:16:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:16:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:17:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:17:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:18:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:18:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:19:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:19:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:20:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:20:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:21:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:21:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:22:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:22:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:23:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:23:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:24:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:24:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:25:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:25:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:26:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:26:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:27:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:27:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:28:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:28:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:29:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:29:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:30:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:30:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:31:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:31:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:32:14 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:32:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:33:10 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:33:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:34:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:34:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:35:33 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:35:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:36:15 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:36:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:37:44 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:38:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:38:43 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:39:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:39:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:40:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 2/13/2025 3:40:42 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-02-13 fto: 2025-02-13 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 2/13/2025 3:41:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118