3/1/2025 11:29:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 91.72.151.66
3/1/2025 11:29:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 91.72.151.66
3/1/2025 11:29:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 91.72.151.66
3/1/2025 11:29:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 91.72.151.66
3/1/2025 11:29:16 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
3/1/2025 11:29:20 AM | Request Received onLoginClick=> userName: Reem419 | Client IP: 91.72.151.66
3/1/2025 11:29:20 AM | Response Sent => {"Result":"0","UserID":"102","UserRoleID":"12","UserLevelID":"73-B","UserName":"Reem419","Password":"YrX+Z4JnkZrg8GImwMYeUg==","tokenKey":"97CPH41BNN"} | Client IP: 91.72.151.66
3/1/2025 11:29:20 AM | Request Received getUserModuleRights=> branchId:0userId: 102 | Client IP: 91.72.151.66
3/1/2025 11:29:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
3/1/2025 11:29:21 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:22 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:23 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:29:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:29:27 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:28 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:29:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:29:39 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:29:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:29:44 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66
3/1/2025 11:29:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:29:46 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:53 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:54 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:29:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:29:58 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:29:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:29:59 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 91.72.151.66
3/1/2025 11:29:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:01 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:02 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:30:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:12 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:30:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:30:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:32 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:32 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:30:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:40 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:30:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:53 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:53 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:56 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:57 AM | Request Received getDashboardList=> userId: 102, languageCode:En | Client IP: 91.72.151.66
3/1/2025 11:30:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:30:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:30:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 91.72.151.66
3/1/2025 11:31:03 AM | Request Received onLoginClick=> userName: Reem419 | Client IP: 91.72.151.66
3/1/2025 11:31:03 AM | Response Sent => {"Result":"0","UserID":"102","UserRoleID":"12","UserLevelID":"73-B","UserName":"Reem419","Password":"YrX+Z4JnkZrg8GImwMYeUg==","tokenKey":"8W4R6EF2JR"} | Client IP: 91.72.151.66
3/1/2025 11:31:04 AM | Request Received getUserModuleRights=> branchId:0userId: 102 | Client IP: 91.72.151.66
3/1/2025 11:31:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:31:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:31:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:31:06 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:31:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:31:08 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:31:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:31:08 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/1/2025 11:31:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:31:31 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66
3/1/2025 11:31:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/1/2025 11:31:31 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/1/2025 11:31:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/1/2025 11:31:45 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:31:45 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.33,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.40,\"AvgWaitTime\":\"00:44:47\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:05:58\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:58\",\"MaxFFTime\":\"00:05:58\",\"AvgFFTime\":\"00:05:58\",\"PercentageFFTime\":0.56,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:44:47\",\"MaxWaitingTime\":\"00:44:47\"},{\"CategoryName\":\"Female AR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":1.65,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE 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REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"248 / 303 (81.85%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 73.93% | Avg.: 00:17:56\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 89.92% | Avg.: 00:04:18\"},{\"colName\":\"لا تظهر\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":5.97,\"AverageWaitingTimePerCategory\":44.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female AR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":46.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":9.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":6.07,\"AverageWaitingTimePerCategory\":0.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 11:32:07 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:RBK-REBOOKING BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:32:07 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":211,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":191,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:34\",\"WaitingSLACount\":191,\"WaitingSLAPercentage\":90.52,\"AvgServiceTime\":\"00:04:42\",\"ServiceSLACount\":171,\"ServiceSLAPercentage\":89.53,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"14:58:31\",\"MaxFFTime\":\"00:28:43\",\"AvgFFTime\":\"00:04:42\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:30:12\",\"MaxWaitingTime\":\"00:27:26\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"191 / 211 (90.52%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 90.52% | Avg.: 00:09:34\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 89.53% | Avg.: 00:04:42\"},{\"colName\":\"لا تظهر\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":9.58,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 11:32:35 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:RBK-REBOOKING BLDG 1|MRG-REGISTRATION BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:32:36 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":211,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":191,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:34\",\"WaitingSLACount\":191,\"WaitingSLAPercentage\":90.52,\"AvgServiceTime\":\"00:04:42\",\"ServiceSLACount\":171,\"ServiceSLAPercentage\":89.53,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":20,\"FFTime\":\"14:58:31\",\"MaxFFTime\":\"00:28:43\",\"AvgFFTime\":\"00:04:42\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:30:12\",\"MaxWaitingTime\":\"00:27:26\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"191 / 211 (90.52%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 90.52% | Avg.: 00:09:34\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 89.53% | Avg.: 00:04:42\"},{\"colName\":\"لا تظهر\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":9.58,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 11:33:12 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:RBK-REBOOKING BLDG 1|MRG-REGISTRATION BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Service Quality rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:33:12 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"CountServedTickets\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"الحد الأقصي لوقت الأنتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":191,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:34\",\"MaxWaitTime\":\"00:27:26\",\"WaitingSLACount\":191,\"WaitingSLAPercentage\":90.52,\"FFTime\":\"14:58:31\",\"AvgFFTime\":\"00:28:43\",\"MaxFFTime\":\"00:04:42\",\"PercentageFFTime\":\"100.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:30:12\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"انتظار\", \"value\": \"waiting\"},{\"name\": \"الخدمات\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"191 / 211 (90.52%)\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 90.52% (191) | Max.: 00:27:26 | Avg.: 00:09:34\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":191,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"9.58\",\"MaxWaitTime\":\"00:27:26\",\"WaitingSLACount\":191,\"WaitingSLAPercentage\":\"90.52%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 11:33:16 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:RBK-REBOOKING BLDG 1|MRG-REGISTRATION BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:33:17 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"الفرع\"},{\"colName\":\"IssuedTickets\",\"colText\":\"إصدار التذكر (التذاكر)\"},{\"colName\":\"ServedTickets\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":211,\"ServedTickets\":191,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:34\",\"WaitingSLAPercentage\":90.52,\"WaitingSLACount\":191,\"AvgServiceTime\":\"00:04:42\",\"ServiceSLAPercentage\":89.53,\"ServiceSLACount\":171,\"FFTime\":\"14:58:31\",\"MaxFFTime\":\"00:28:43\",\"AvgFFTime\":\"00:04:42\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:30:12\",\"MaxWaitingTime\":\"00:27:26\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"التذكر (التذاكر) التي تم خدمتها / إصدارها\",\"colValue\":\"191 / 211 ( 90.52% )\"},{\"colName\":\"وقت الانتظار\",\"colValue\":\"SLA: 90.52% | Avg.: 00:09:34\"},{\"colName\":\"وقت الخدمة\",\"colValue\":\"SLA: 89.53% | Avg.: 00:04:42\"},{\"colName\":\"لا تظهر\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\"],\"TicketIssued\":[211],\"TicketServed\":[191],\"TicketServedPercentage\":[89.53],\"TicketWaitingPercentage\":[90.52]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 11:33:19 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-01 fto: 2025-03-01 fOtherParameters: category:RBK-REBOOKING BLDG 1|MRG-REGISTRATION BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66
3/1/2025 11:33:21 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"فئة / المواد المدونة\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة لكل معاملة\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪ لكل معاملة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA # لكل معاملة\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"المعاملات #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"المعاملات %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions AR\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eREBOOKING BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:09:34\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e90.52\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e191\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:04:42\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e89.53\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eREGISTRATION BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/1/2025 3:29:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.200.76
3/1/2025 3:29:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.200.76
3/1/2025 3:29:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.200.76
3/1/2025 3:29:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.200.76
3/1/2025 3:31:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.200.76
3/1/2025 3:31:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.200.76
3/1/2025 5:20:05 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.107.200.76
3/1/2025 5:20:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.107.200.76