3/18/2025 2:35:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:35:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.117.169 3/18/2025 2:35:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.117.169 3/18/2025 2:35:20 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 31.215.117.169 3/18/2025 2:35:20 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"LZEQLOQC3Q"} | Client IP: 31.215.117.169 3/18/2025 2:35:20 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:35:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.117.169 3/18/2025 2:35:24 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 2:35:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 2:36:22 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 2:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 2:36:22 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 2:36:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 2:46:30 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:46:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 2:46:31 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 31.215.117.169 3/18/2025 2:46:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 2:46:49 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 2:46:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 2:46:52 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 31.215.117.169 3/18/2025 2:46:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 2:47:19 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 2:47:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":81,\"PercentageIssuedTickets\":12.44,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":12.74,\"AvgWaitTime\":\"00:03:53\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"AvgServiceTime\":\"00:13:01\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":71.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"17:35:32\",\"MaxFFTime\":\"10:25:12\",\"AvgFFTime\":\"00:13:01\",\"PercentageFFTime\":15.94,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:15:00\",\"MaxWaitingTime\":\"00:44:06\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":2.92,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":2.99,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":94.74,\"AvgServiceTime\":\"00:11:04\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":63.16,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:30:31\",\"MaxFFTime\":\"02:44:42\",\"AvgFFTime\":\"00:11:04\",\"PercentageFFTime\":3.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:59:10\",\"MaxWaitingTime\":\"00:20:15\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":5.53,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":5.66,\"AvgWaitTime\":\"00:05:35\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":80.56,\"AvgServiceTime\":\"00:06:59\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":86.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:11:36\",\"MaxFFTime\":\"03:06:18\",\"AvgFFTime\":\"00:06:59\",\"PercentageFFTime\":3.80,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:21:33\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":7.83,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":7.55,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":6.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.31,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:34\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:09\",\"MaxFFTime\":\"00:05:09\",\"AvgFFTime\":\"00:02:34\",\"PercentageFFTime\":0.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:04\",\"MaxWaitingTime\":\"00:05:44\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":212,\"PercentageIssuedTickets\":32.57,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":32.70,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"AvgServiceTime\":\"00:12:51\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":67.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":3,\"FFTime\":\"20:32:59\",\"MaxFFTime\":\"18:50:38\",\"AvgFFTime\":\"00:12:51\",\"PercentageFFTime\":40.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:53:58\",\"MaxWaitingTime\":\"01:08:14\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":250,\"PercentageIssuedTickets\":38.40,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":38.05,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":63.20,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":191,\"ServiceSLAPercentage\":78.93,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"09:30:28\",\"MaxFFTime\":\"13:07:19\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":30.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:48:07\",\"MaxWaitingTime\":\"03:16:19\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"636 / 651 (97.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:31 | SLA: 65.44%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:24 | SLA: 74.37%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.31%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":13.03,\"AverageWaitingTimePerCategory\":3.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":11.08,\"AverageWaitingTimePerCategory\":3.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":6.99,\"AverageWaitingTimePerCategory\":5.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":2.58,\"AverageWaitingTimePerCategory\":3.03,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.85,\"AverageWaitingTimePerCategory\":4.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":6.40,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.117.169 3/18/2025 2:47:26 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 2:47:30 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":81,\"PercentageServedTickets\":12.74,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:44:06\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"FFTime\":\"17:35:32\",\"AvgFFTime\":\"10:25:12\",\"MaxFFTime\":\"00:13:01\",\"PercentageFFTime\":\"15.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":19,\"PercentageServedTickets\":2.99,\"AvgWaitTime\":\"00:03:06\",\"MaxWaitTime\":\"00:20:15\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":94.74,\"FFTime\":\"03:30:31\",\"AvgFFTime\":\"02:44:42\",\"MaxFFTime\":\"00:11:04\",\"PercentageFFTime\":\"3.18\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:59:10\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":36,\"PercentageServedTickets\":5.66,\"AvgWaitTime\":\"00:05:35\",\"MaxWaitTime\":\"00:45:42\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":80.56,\"FFTime\":\"04:11:36\",\"AvgFFTime\":\"03:06:18\",\"MaxFFTime\":\"00:06:59\",\"PercentageFFTime\":\"3.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:21:33\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":48,\"PercentageServedTickets\":7.55,\"AvgWaitTime\":\"00:09:06\",\"MaxWaitTime\":\"02:53:44\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"FFTime\":\"06:55:35\",\"AvgFFTime\":\"05:38:56\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"6.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:26:02\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":2,\"PercentageServedTickets\":0.31,\"AvgWaitTime\":\"00:03:02\",\"MaxWaitTime\":\"00:05:44\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:05:09\",\"AvgFFTime\":\"00:05:09\",\"MaxFFTime\":\"00:02:34\",\"PercentageFFTime\":\"0.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:06:04\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":208,\"PercentageServedTickets\":32.70,\"AvgWaitTime\":\"00:04:33\",\"MaxWaitTime\":\"01:08:14\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"FFTime\":\"20:32:59\",\"AvgFFTime\":\"18:50:38\",\"MaxFFTime\":\"00:12:51\",\"PercentageFFTime\":\"40.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:53:58\"},{\"CategoryName\":\"TECHNICAL 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(426)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":81,\"PercentageServedTickets\":\"13\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:44:06\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":\"91.36%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":19,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"3.12\",\"MaxWaitTime\":\"00:20:15\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"94.74%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 2:48:10 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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3/18/2025 2:57:10 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 2:57:11 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":1.96,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"48 / 51 (94.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:06 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:39 | SLA: 79.17%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.96%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.117.169 3/18/2025 2:59:12 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 2:59:58 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":212,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"AvgServiceTime\":\"00:12:51\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":67.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.47,\"UnqualifiedTickets\":3,\"FFTime\":\"20:32:59\",\"MaxFFTime\":\"18:50:38\",\"AvgFFTime\":\"00:12:51\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:53:58\",\"MaxWaitingTime\":\"01:08:14\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"208 / 212 (98.11%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:33 | SLA: 57.08%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:51 | SLA: 67.79%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.47%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.85,\"AverageWaitingTimePerCategory\":4.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.117.169 3/18/2025 3:02:25 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 3:02:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":250,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":63.20,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":191,\"ServiceSLAPercentage\":78.93,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"09:30:28\",\"MaxFFTime\":\"13:07:19\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:48:07\",\"MaxWaitingTime\":\"03:16:19\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"242 / 250 (96.80%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:23 | SLA: 63.20%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:18 | SLA: 78.93%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":6.40,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.117.169 3/18/2025 7:57:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 3/18/2025 7:57:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 3/18/2025 7:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 7:57:14 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 3/18/2025 7:57:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 7:57:15 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 7:57:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 7:57:16 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 7:57:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 7:58:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 7:58:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 7:59:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 7:59:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:00:13 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:00:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:01:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:01:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:02:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:02:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:03:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:03:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:04:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:04:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:05:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:05:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:07:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:07:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 3/18/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:07:28 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:07:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:07:29 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:07:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:07:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:07:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:08:28 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:08:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:09:27 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:09:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:10:27 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:10:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:11:44 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:11:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:19:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:19:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 3/18/2025 8:19:46 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:19:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:19:47 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 3/18/2025 8:19:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:19:47 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:19:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:19:48 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 3/18/2025 8:19:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 3/18/2025 8:19:49 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:19:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:19:49 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 3/18/2025 8:19:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 3/18/2025 8:58:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 3/18/2025 8:58:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 3/18/2025 8:58:24 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 8:58:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 8:58:25 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 8:58:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 8:58:25 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 8:58:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 8:58:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 8:58:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 8:58:32 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 8:58:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 8:58:32 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.158 3/18/2025 8:58:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 8:58:43 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.105.158 3/18/2025 8:58:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 8:58:44 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 8:58:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 8:58:51 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 8:58:52 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":27.27,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":34.78,\"AvgWaitTime\":\"00:06:31\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"AvgServiceTime\":\"00:05:29\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:43:56\",\"MaxFFTime\":\"00:09:30\",\"AvgFFTime\":\"00:05:29\",\"PercentageFFTime\":38.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:52:08\",\"MaxWaitingTime\":\"00:19:48\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":72.73,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":65.22,\"AvgWaitTime\":\"00:09:03\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":54.17,\"AvgServiceTime\":\"00:04:46\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":9,\"FFTime\":\"01:11:41\",\"MaxFFTime\":\"00:17:57\",\"AvgFFTime\":\"00:04:46\",\"PercentageFFTime\":62.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:15:52\",\"MaxWaitingTime\":\"00:34:25\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR EXAM\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP FEMALE REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP MALE REG\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REBOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP ASSESSMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"23 / 33 (69.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:10 | SLA: 63.64%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:01 | SLA: 91.30%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":5.49,\"AverageWaitingTimePerCategory\":6.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"AverageServiceTimePerCategory\":4.78,\"AverageWaitingTimePerCategory\":9.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR EXAM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP FEMALE REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP MALE REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REBOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP ASSESSMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 8:58:55 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 8:58:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BADREYA1568\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Bakhtita1734\",\"TicketServed\":4,\"AvgServiceTime\":\"00:04:20\",\"SLA\":100.00,\"DaysWorked\":1,\"LoggedTime\":\"01:05:11\",\"ServingPercentage\":26.67,\"BackendPercentage\":0.00,\"IdlePercentage\":73.33,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"C1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAJER390\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HALA885\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"Hamda1601\",\"TicketServed\":11,\"AvgServiceTime\":\"00:04:38\",\"SLA\":90.91,\"DaysWorked\":1,\"LoggedTime\":\"03:22:20\",\"ServingPercentage\":25.24,\"BackendPercentage\":0.00,\"IdlePercentage\":74.76,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"HAMDA926\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LAILA815\",\"TicketServed\":8,\"AvgServiceTime\":\"00:05:53\",\"SLA\":87.50,\"DaysWorked\":1,\"LoggedTime\":\"00:49:39\",\"ServingPercentage\":95.00,\"BackendPercentage\":0.00,\"IdlePercentage\":5.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"LATIFA951\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MAITA841\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"maitha1597\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MARWA843\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"MUNA774\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"NOURA\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"saeed1747\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"SAMTA569\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER17\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER18\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER19\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER20\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER21\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER22\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ALAIN\",\"OperatorName\":\"USER25\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"BASHIR1053\",\"AWADOOD1316\",\"LATIFA951\",\"HAJER390\",\"MAITA841\",\"MNAEEM1319\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"IBRAHIM1071\",\"NOURA\",\"USER22\",\"USER25\",\"BADREYA1568\",\"MUNA774\",\"UMER1024\",\"HALA885\",\"MARWA843\",\"HAMDA926\",\"LAILA815\",\"SAMTA569\",\"Hamda1601\",\"NASER1525\",\"maitha1597\",\"Bakhtita1734\",\"saeed1747\"],\"TicketServed\":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,8,0,11,0,0,4,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,87.50,0.00,90.91,0.00,0.00,100.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,95.00,0.00,25.24,0.00,0.00,26.67,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,5.00,0.00,74.76,0.00,0.00,73.33,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:02:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:02:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 3/18/2025 9:02:21 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:02:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:02:21 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:02:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:02:22 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:02:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:02:22 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:02:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:02:34 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:03:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:03:03 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:03:03 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:03:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:03:05 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:03:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:03:39 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:03:43 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE 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Time\",\"colValue\":\"Avg.: 00:05:22 | SLA: 87.45%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":4.22,\"AverageWaitingTimePerCategory\":10.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"AverageServiceTimePerCategory\":5.76,\"AverageWaitingTimePerCategory\":13.41,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR 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Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:04:30 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:05:35 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:05:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served 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ASSESSMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4168 / 4226 (98.63%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:12:53 | SLA: 90.80%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:22 | SLA: 87.45%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.14%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":4.22,\"AverageWaitingTimePerCategory\":10.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"AverageServiceTimePerCategory\":5.76,\"AverageWaitingTimePerCategory\":13.41,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR EXAM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"AverageServiceTimePerCategory\":0.32,\"AverageWaitingTimePerCategory\":126.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":16.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP FEMALE REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP\",\"AverageServiceTimePerCategory\":0.26,\"AverageWaitingTimePerCategory\":84.04,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP MALE REG\",\"AverageServiceTimePerCategory\":4.66,\"AverageWaitingTimePerCategory\":54.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REBOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP ASSESSMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 9:13:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 9:13:09 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:13:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:13:09 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:13:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:13:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-17 fto: 2025-03-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 9:14:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 9:15:52 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-17 fto: 2025-03-17 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:15:55 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:15:58 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-17 fto: 2025-03-17 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:16:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:16:17 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-17 fto: 2025-03-17 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:16:21 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:16:39 AM | Request Received getReportData=> fid: 74| ftype: ffrom: 2025-03-11 fto: 2025-03-17 fOtherParameters: category:FRG-FEMALE REGISTRATION|FTB-FEMALE TYPING SERVIC|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|PTB-PREPARE FOR EXAM|RBK-REBOOKING|EBK-REFRESHMENT|REG-Registration|THT-TEST|VIP-VIP|VTT-VIP ASSESSMENT|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 74-B | Client IP: 5.195.105.158 3/18/2025 9:16:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"REFRESHMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":178,\"PercentageIssuedTickets\":20.67,\"ServedTicketsPerCategory\":173,\"PercentageServedTickets\":20.47,\"AvgWaitTime\":\"00:09:58\",\"WaitingSLACount\":171,\"WaitingSLAPercentage\":96.07,\"AvgServiceTime\":\"00:04:19\",\"ServiceSLACount\":154,\"ServiceSLAPercentage\":89.02,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"12:28:05\",\"MaxFFTime\":\"02:05:31\",\"AvgFFTime\":\"00:04:19\",\"PercentageFFTime\":16.77,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:45:38\",\"MaxWaitingTime\":\"02:57:14\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"IssuedTicketsPerCategory\":680,\"PercentageIssuedTickets\":78.98,\"ServedTicketsPerCategory\":669,\"PercentageServedTickets\":79.17,\"AvgWaitTime\":\"00:11:29\",\"WaitingSLACount\":625,\"WaitingSLAPercentage\":91.91,\"AvgServiceTime\":\"00:05:32\",\"ServiceSLACount\":588,\"ServiceSLAPercentage\":87.89,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":10,\"FFTime\":\"13:47:58\",\"MaxFFTime\":\"06:33:03\",\"AvgFFTime\":\"00:05:32\",\"PercentageFFTime\":83.14,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:23:33\",\"MaxWaitingTime\":\"05:23:56\"},{\"CategoryName\":\"MALE TYPING 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Time\",\"colValue\":\"Avg.: 00:05:16 | SLA: 88.17%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.12%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":4.32,\"AverageWaitingTimePerCategory\":9.97,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE TYPING SERVIC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE REGISTRATION\",\"AverageServiceTimePerCategory\":5.54,\"AverageWaitingTimePerCategory\":11.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MALE TYPING SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"PREPARE FOR EXAM\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING\",\"AverageServiceTimePerCategory\":0.70,\"AverageWaitingTimePerCategory\":104.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP TYPING SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REFRESHMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP FEMALE REG\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP\",\"AverageServiceTimePerCategory\":2.93,\"AverageWaitingTimePerCategory\":601.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP MALE REG\",\"AverageServiceTimePerCategory\":0.20,\"AverageWaitingTimePerCategory\":94.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP REBOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP ASSESSMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.105.158 3/18/2025 9:54:11 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 9:54:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 9:54:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 9:54:14 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 9:54:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 9:55:14 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 9:55:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 9:56:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 9:56:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 9:57:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 9:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:03:33 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:03:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:04:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:04:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:06:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:06:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:07:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:07:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:08:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:08:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:09:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:09:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:10:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:10:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:11:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:11:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:12:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:12:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:13:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:13:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:14:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:14:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:15:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:15:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:16:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:16:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:17:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:17:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:17:51 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:17:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:17:51 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:17:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 10:17:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:17:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 3/18/2025 10:17:52 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:17:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 10:17:53 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:17:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:18:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:18:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:18:52 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:18:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:19:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:19:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:19:53 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:19:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:20:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:20:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:20:53 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:20:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:21:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:21:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:21:52 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:21:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:22:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:22:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:22:53 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:22:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:23:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:23:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:24:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:24:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:24:36 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:24:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:25:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:25:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:25:34 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:25:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:26:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:26:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:26:35 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:26:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:26:52 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:26:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:27:03 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:27:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:27:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:27:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 3/18/2025 10:27:07 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:27:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 10:27:07 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 3/18/2025 10:27:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 3/18/2025 10:27:09 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:27:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:27:10 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:27:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:27:13 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-03-17 fto: 2025-03-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 3/18/2025 10:28:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 3/18/2025 10:28:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:28:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:29:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:29:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:30:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:30:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:31:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:31:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:32:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:32:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:33:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:33:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:34:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:34:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:35:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:35:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:36:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:36:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:37:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:37:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:38:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:38:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:39:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:39:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:40:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:40:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:41:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:41:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:42:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:42:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:43:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:43:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:43:19 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:43:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:44:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:44:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:45:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:45:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:46:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:46:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:47:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:47:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:48:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:48:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:49:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:49:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:50:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:50:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:51:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:51:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:52:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:52:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:54:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:54:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:55:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:55:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:56:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:56:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:57:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:57:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:58:04 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:58:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:58:47 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:58:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 10:59:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 10:59:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:00:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:00:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:01:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:01:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:02:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:02:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:03:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:03:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:04:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:04:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:05:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:05:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:06:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:06:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:07:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:07:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:08:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:08:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:09:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:09:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:10:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:10:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:11:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:11:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:12:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:12:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:13:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:13:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:14:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:14:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:15:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:15:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:16:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:16:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:17:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:17:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:18:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:18:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:19:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:19:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:20:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:20:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:21:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 11:21:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 11:22:01 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 11:22:01 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:04:45\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":25.00,\"AvgServiceTime\":\"00:05:50\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"00:46:44\",\"MaxFFTime\":\"00:14:18\",\"AvgFFTime\":\"00:05:50\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:38:06\",\"MaxWaitingTime\":\"00:13:28\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 12 (66.67%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:45 | SLA: 25.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:50 | SLA: 87.50%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.84,\"AverageWaitingTimePerCategory\":4.76,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 11:22:14 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 11:22:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":250,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":63.20,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":191,\"ServiceSLAPercentage\":78.93,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"09:30:28\",\"MaxFFTime\":\"13:07:19\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:48:07\",\"MaxWaitingTime\":\"03:16:19\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"242 / 250 (96.80%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:23 | SLA: 63.20%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:18 | SLA: 78.93%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":6.40,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 1:52:50 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 3/18/2025 1:52:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 3/18/2025 1:53:09 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108 3/18/2025 1:53:09 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"CSUTYJJVTH"} | Client IP: 2.50.63.108 3/18/2025 1:53:09 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108 3/18/2025 1:53:13 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 1:53:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 1:53:15 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 1:53:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 1:53:15 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 3/18/2025 1:53:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 3/18/2025 1:53:19 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 1:53:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 1:53:21 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 1:53:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 1:53:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 1:53:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 1:54:54 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 1:54:58 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":81,\"PercentageIssuedTickets\":12.44,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":12.74,\"AvgWaitTime\":\"00:03:53\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"AvgServiceTime\":\"00:13:01\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":71.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"17:35:32\",\"MaxFFTime\":\"10:25:12\",\"AvgFFTime\":\"00:13:01\",\"PercentageFFTime\":15.94,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:15:00\",\"MaxWaitingTime\":\"00:44:06\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":2.92,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":2.99,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":94.74,\"AvgServiceTime\":\"00:11:04\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":63.16,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:30:31\",\"MaxFFTime\":\"02:44:42\",\"AvgFFTime\":\"00:11:04\",\"PercentageFFTime\":3.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:59:10\",\"MaxWaitingTime\":\"00:20:15\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":5.53,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":5.66,\"AvgWaitTime\":\"00:05:35\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":80.56,\"AvgServiceTime\":\"00:06:59\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":86.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:11:36\",\"MaxFFTime\":\"03:06:18\",\"AvgFFTime\":\"00:06:59\",\"PercentageFFTime\":3.80,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:21:33\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":7.83,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":7.55,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":6.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.31,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:34\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:09\",\"MaxFFTime\":\"00:05:09\",\"AvgFFTime\":\"00:02:34\",\"PercentageFFTime\":0.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:04\",\"MaxWaitingTime\":\"00:05:44\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":212,\"PercentageIssuedTickets\":32.57,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":32.70,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"AvgServiceTime\":\"00:12:51\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":67.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":3,\"FFTime\":\"20:32:59\",\"MaxFFTime\":\"18:50:38\",\"AvgFFTime\":\"00:12:51\",\"PercentageFFTime\":40.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:53:58\",\"MaxWaitingTime\":\"01:08:14\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":250,\"PercentageIssuedTickets\":38.40,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":38.05,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":63.20,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":191,\"ServiceSLAPercentage\":78.93,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"09:30:28\",\"MaxFFTime\":\"13:07:19\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":30.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:48:07\",\"MaxWaitingTime\":\"03:16:19\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"636 / 651 (97.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:31 | SLA: 65.44%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:24 | SLA: 74.37%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.31%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":13.03,\"AverageWaitingTimePerCategory\":3.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":11.08,\"AverageWaitingTimePerCategory\":3.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":6.99,\"AverageWaitingTimePerCategory\":5.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":2.58,\"AverageWaitingTimePerCategory\":3.03,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.85,\"AverageWaitingTimePerCategory\":4.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":6.40,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 1:58:09 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 1:58:13 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":81,\"PercentageIssuedTickets\":59.56,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":59.56,\"AvgWaitTime\":\"00:03:53\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"AvgServiceTime\":\"00:13:01\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":71.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"17:35:32\",\"MaxFFTime\":\"10:25:12\",\"AvgFFTime\":\"00:13:01\",\"PercentageFFTime\":69.55,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:15:00\",\"MaxWaitingTime\":\"00:44:06\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":13.97,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":13.97,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":94.74,\"AvgServiceTime\":\"00:11:04\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":63.16,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:30:31\",\"MaxFFTime\":\"02:44:42\",\"AvgFFTime\":\"00:11:04\",\"PercentageFFTime\":13.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:59:10\",\"MaxWaitingTime\":\"00:20:15\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":26.47,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":26.47,\"AvgWaitTime\":\"00:05:35\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":80.56,\"AvgServiceTime\":\"00:06:59\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":86.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:11:36\",\"MaxFFTime\":\"03:06:18\",\"AvgFFTime\":\"00:06:59\",\"PercentageFFTime\":16.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:21:33\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"WIRE 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3/18/2025 1:59:45 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 1:59:46 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA 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}]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"48 / 51 (94.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:06 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:39 | SLA: 79.17%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.96%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 2:00:55 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 2:00:56 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":84,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":84,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:08:47\",\"WaitingSLACount\":43,\"WaitingSLAPercentage\":51.19,\"AvgServiceTime\":\"00:07:15\",\"ServiceSLACount\":66,\"ServiceSLAPercentage\":78.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"10:10:00\",\"MaxFFTime\":\"07:12:56\",\"AvgFFTime\":\"00:07:15\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:18:00\",\"MaxWaitingTime\":\"01:33:35\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"84 / 84 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:08:47 | SLA: 51.19%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:15 | SLA: 78.57%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":7.26,\"AverageWaitingTimePerCategory\":8.79,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 2:11:00 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 3/18/2025 2:11:05 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":111,\"PercentageIssuedTickets\":58.42,\"ServedTicketsPerCategory\":109,\"PercentageServedTickets\":57.98,\"AvgWaitTime\":\"00:04:53\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":83.78,\"AvgServiceTime\":\"00:08:26\",\"ServiceSLACount\":92,\"ServiceSLAPercentage\":84.40,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.53,\"UnqualifiedTickets\":1,\"FFTime\":\"15:19:33\",\"MaxFFTime\":\"07:28:03\",\"AvgFFTime\":\"00:08:26\",\"PercentageFFTime\":48.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:39\",\"MaxWaitingTime\":\"02:42:54\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":12.63,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":12.77,\"AvgWaitTime\":\"00:01:57\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:13:03\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:13:20\",\"MaxFFTime\":\"04:22:20\",\"AvgFFTime\":\"00:13:03\",\"PercentageFFTime\":16.49,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:47:08\",\"MaxWaitingTime\":\"00:07:40\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":28.95,\"ServedTicketsPerCategory\":55,\"PercentageServedTickets\":29.26,\"AvgWaitTime\":\"00:03:38\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":89.09,\"AvgServiceTime\":\"00:12:07\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":67.27,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"11:06:54\",\"MaxFFTime\":\"06:54:13\",\"AvgFFTime\":\"00:12:07\",\"PercentageFFTime\":35.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:20:37\",\"MaxWaitingTime\":\"00:26:30\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"188 / 190 (98.95%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:09 | SLA: 87.37%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:06 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.53%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.44,\"AverageWaitingTimePerCategory\":4.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":13.06,\"AverageWaitingTimePerCategory\":1.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":12.13,\"AverageWaitingTimePerCategory\":3.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 3/18/2025 2:12:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:12:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 3/18/2025 2:12:27 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:12:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 2:12:30 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:12:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 2:12:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:12:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:13:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:13:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:14:08 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:14:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 3/18/2025 2:14:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108 3/18/2025 2:14:13 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:14:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:15:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:15:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:16:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:16:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:17:09 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:17:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:19:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:19:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:20:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:20:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:21:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:21:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:22:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:22:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:23:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:23:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:24:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:24:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:25:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:25:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:26:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:26:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:27:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:27:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:28:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:28:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:29:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:29:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:30:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:30:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:31:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:31:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:32:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:32:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:33:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:33:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:34:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:34:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:35:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:35:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:36:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:36:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:37:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:37:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:38:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:38:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:39:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:39:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:40:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:40:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:41:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:41:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:42:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:42:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:43:05 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:43:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:44:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:44:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:45:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:45:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:46:03 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:46:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:47:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:47:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:48:02 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:48:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:49:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:49:05 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:50:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:50:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 2:51:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 3/18/2025 2:51:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 3/18/2025 5:43:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.117.169 3/18/2025 5:43:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.117.169 3/18/2025 5:43:52 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 5:43:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 5:43:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.117.169 3/18/2025 5:43:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 31.215.117.169 3/18/2025 5:43:56 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 5:43:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 5:43:56 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-03-18 fto: 2025-03-18 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 5:43:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 5:44:39 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-01-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.215.117.169 3/18/2025 5:45:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.215.117.169 3/18/2025 5:46:03 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 31.215.117.169 3/18/2025 5:46:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":111,\"PercentageIssuedTickets\":58.42,\"ServedTicketsPerCategory\":109,\"PercentageServedTickets\":57.98,\"AvgWaitTime\":\"00:04:53\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":83.78,\"AvgServiceTime\":\"00:08:26\",\"ServiceSLACount\":92,\"ServiceSLAPercentage\":84.40,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.53,\"UnqualifiedTickets\":1,\"FFTime\":\"15:19:33\",\"MaxFFTime\":\"07:28:03\",\"AvgFFTime\":\"00:08:26\",\"PercentageFFTime\":48.40,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:57:39\",\"MaxWaitingTime\":\"02:42:54\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":12.63,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":12.77,\"AvgWaitTime\":\"00:01:57\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:13:03\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:13:20\",\"MaxFFTime\":\"04:22:20\",\"AvgFFTime\":\"00:13:03\",\"PercentageFFTime\":16.49,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:47:08\",\"MaxWaitingTime\":\"00:07:40\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":28.95,\"ServedTicketsPerCategory\":55,\"PercentageServedTickets\":29.26,\"AvgWaitTime\":\"00:03:38\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":89.09,\"AvgServiceTime\":\"00:12:07\",\"ServiceSLACount\":37,\"ServiceSLAPercentage\":67.27,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"11:06:54\",\"MaxFFTime\":\"06:54:13\",\"AvgFFTime\":\"00:12:07\",\"PercentageFFTime\":35.10,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:20:37\",\"MaxWaitingTime\":\"00:26:30\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"188 / 190 (98.95%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:09 | SLA: 87.37%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:06 | SLA: 75.00%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.53%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":8.44,\"AverageWaitingTimePerCategory\":4.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":13.06,\"AverageWaitingTimePerCategory\":1.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":12.13,\"AverageWaitingTimePerCategory\":3.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.215.117.169