3/24/2025 8:41:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 8:41:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 8:41:31 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 8:41:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 8:41:34 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 8:41:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 8:41:36 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 8:41:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 9:00:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
3/24/2025 9:00:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
3/24/2025 9:00:21 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 9:00:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 9:00:22 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 9:00:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 9:00:22 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 9:00:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 9:00:34 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 9:00:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 9:00:35 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 9:00:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 9:12:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 86.98.159.72
3/24/2025 9:12:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 86.98.159.72
3/24/2025 9:13:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.30.42.132
3/24/2025 9:13:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.30.42.132
3/24/2025 10:05:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:05:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
3/24/2025 10:05:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:05:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:05:40 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:05:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:05:40 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 10:05:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:05:41 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:05:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:05:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 10:05:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:05:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 10:05:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:31:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
3/24/2025 10:31:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
3/24/2025 10:31:15 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108
3/24/2025 10:31:15 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"YYFY1LCDTQ"} | Client IP: 2.50.63.108
3/24/2025 10:31:15 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108
3/24/2025 10:31:17 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 10:31:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 10:31:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
3/24/2025 10:31:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
3/24/2025 10:31:18 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 10:31:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 10:31:21 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 10:31:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 10:31:24 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 10:31:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":14.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":15.38,\"AvgWaitTime\":\"00:10:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:02:10\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:04:21\",\"MaxFFTime\":\"00:04:13\",\"AvgFFTime\":\"00:02:10\",\"PercentageFFTime\":5.47,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:43\",\"MaxWaitingTime\":\"00:20:31\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:06:12\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:14:37\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:14:37\",\"MaxFFTime\":\"00:14:37\",\"AvgFFTime\":\"00:14:37\",\"PercentageFFTime\":18.39,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:12\",\"MaxWaitingTime\":\"00:06:12\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":14.29,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":15.38,\"AvgWaitTime\":\"00:01:37\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:09:41\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:19:23\",\"MaxFFTime\":\"00:10:43\",\"AvgFFTime\":\"00:09:41\",\"PercentageFFTime\":24.39,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:03:15\",\"MaxWaitingTime\":\"00:01:45\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":64.29,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":61.54,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":44.44,\"AvgServiceTime\":\"00:05:08\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:41:08\",\"MaxFFTime\":\"00:20:05\",\"AvgFFTime\":\"00:05:08\",\"PercentageFFTime\":51.75,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:44:24\",\"MaxWaitingTime\":\"00:14:54\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"13 / 14 (92.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:44 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:06 | SLA: 76.92%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":2.18,\"AverageWaitingTimePerCategory\":10.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":14.62,\"AverageWaitingTimePerCategory\":6.20,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":9.69,\"AverageWaitingTimePerCategory\":1.63,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.14,\"AverageWaitingTimePerCategory\":5.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 10:31:33 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 10:31:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":81,\"PercentageIssuedTickets\":12.44,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":12.74,\"AvgWaitTime\":\"00:03:53\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":91.36,\"AvgServiceTime\":\"00:13:01\",\"ServiceSLACount\":58,\"ServiceSLAPercentage\":71.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"17:35:32\",\"MaxFFTime\":\"10:25:12\",\"AvgFFTime\":\"00:13:01\",\"PercentageFFTime\":15.94,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:15:00\",\"MaxWaitingTime\":\"00:44:06\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":19,\"PercentageIssuedTickets\":2.92,\"ServedTicketsPerCategory\":19,\"PercentageServedTickets\":2.99,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":94.74,\"AvgServiceTime\":\"00:11:04\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":63.16,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:30:31\",\"MaxFFTime\":\"02:44:42\",\"AvgFFTime\":\"00:11:04\",\"PercentageFFTime\":3.18,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:59:10\",\"MaxWaitingTime\":\"00:20:15\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":5.53,\"ServedTicketsPerCategory\":36,\"PercentageServedTickets\":5.66,\"AvgWaitTime\":\"00:05:35\",\"WaitingSLACount\":29,\"WaitingSLAPercentage\":80.56,\"AvgServiceTime\":\"00:06:59\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":86.11,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:11:36\",\"MaxFFTime\":\"03:06:18\",\"AvgFFTime\":\"00:06:59\",\"PercentageFFTime\":3.80,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:21:33\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":7.83,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":7.55,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":6.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.31,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.31,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:34\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:09\",\"MaxFFTime\":\"00:05:09\",\"AvgFFTime\":\"00:02:34\",\"PercentageFFTime\":0.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:04\",\"MaxWaitingTime\":\"00:05:44\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":212,\"PercentageIssuedTickets\":32.57,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":32.70,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"AvgServiceTime\":\"00:12:51\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":67.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":3,\"FFTime\":\"20:32:59\",\"MaxFFTime\":\"18:50:38\",\"AvgFFTime\":\"00:12:51\",\"PercentageFFTime\":40.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:53:58\",\"MaxWaitingTime\":\"01:08:14\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":250,\"PercentageIssuedTickets\":38.40,\"ServedTicketsPerCategory\":242,\"PercentageServedTickets\":38.05,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":158,\"WaitingSLAPercentage\":63.20,\"AvgServiceTime\":\"00:08:18\",\"ServiceSLACount\":191,\"ServiceSLAPercentage\":78.93,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"09:30:28\",\"MaxFFTime\":\"13:07:19\",\"AvgFFTime\":\"00:08:18\",\"PercentageFFTime\":30.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:48:07\",\"MaxWaitingTime\":\"03:16:19\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"636 / 651 (97.70%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:31 | SLA: 65.44%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:24 | SLA: 74.37%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.31%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":13.03,\"AverageWaitingTimePerCategory\":3.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":11.08,\"AverageWaitingTimePerCategory\":3.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":6.99,\"AverageWaitingTimePerCategory\":5.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":2.58,\"AverageWaitingTimePerCategory\":3.03,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.85,\"AverageWaitingTimePerCategory\":4.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":8.31,\"AverageWaitingTimePerCategory\":6.40,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 10:32:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:32:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
3/24/2025 10:32:36 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 10:32:37 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 10:32:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":1.96,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"48 / 51 (94.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:09:06 | SLA: 47.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:39 | SLA: 79.17%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (1.96%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 10:32:38 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 10:32:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:32:42 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:32:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:32:42 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 10:32:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:47:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:47:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
3/24/2025 10:48:01 AM | Request Received onLoginClick=> userName: Sajida882 | Client IP: 91.72.151.66
3/24/2025 10:48:01 AM | Response Sent => {"Result":"0","UserID":"103","UserRoleID":"12","UserLevelID":"25-R","UserName":"Sajida882","Password":"/iaEJM9Q7ZwNadZIZJjiuw==","tokenKey":"XRGSURTO42"} | Client IP: 91.72.151.66
3/24/2025 10:48:01 AM | Request Received getUserModuleRights=> branchId:0userId: 103 | Client IP: 91.72.151.66
3/24/2025 10:48:04 AM | Request Received getDashboardData=> fid: 73|74|115| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/24/2025 10:48:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/24/2025 10:48:04 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:48:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/24/2025 10:48:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:48:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
3/24/2025 10:48:11 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/24/2025 10:48:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/24/2025 10:48:11 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:48:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/24/2025 10:48:13 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:48:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/24/2025 10:48:15 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 91.72.151.66
3/24/2025 10:48:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/24/2025 10:48:19 AM | Request Received getDashboardList=> userId: 103, languageCode:En | Client IP: 91.72.151.66
3/24/2025 10:48:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66
3/24/2025 10:48:21 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66
3/24/2025 10:48:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66
3/24/2025 10:48:26 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:48:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":85,\"PercentageIssuedTickets\":33.46,\"ServedTicketsPerCategory\":77,\"PercentageServedTickets\":37.56,\"AvgWaitTime\":\"00:29:31\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":55.29,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":72,\"ServiceSLAPercentage\":93.51,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"05:44:10\",\"MaxFFTime\":\"00:25:11\",\"AvgFFTime\":\"00:04:28\",\"PercentageFFTime\":36.01,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:53:15\",\"MaxWaitingTime\":\"00:54:23\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":19.69,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":20.98,\"AvgWaitTime\":\"00:33:59\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"02:40:10\",\"MaxFFTime\":\"01:00:45\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":16.76,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:21:40\",\"MaxWaitingTime\":\"01:36:13\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":113,\"PercentageIssuedTickets\":44.49,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":39.51,\"AvgWaitTime\":\"00:16:18\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":65.49,\"AvgServiceTime\":\"00:05:11\",\"ServiceSLACount\":70,\"ServiceSLAPercentage\":86.42,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":32,\"FFTime\":\"07:00:58\",\"MaxFFTime\":\"00:21:02\",\"AvgFFTime\":\"00:05:11\",\"PercentageFFTime\":44.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:00:28\",\"MaxWaitingTime\":\"00:51:03\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.57,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":1.95,\"AvgWaitTime\":\"00:01:27\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:30:20\",\"MaxFFTime\":\"00:10:50\",\"AvgFFTime\":\"00:07:35\",\"PercentageFFTime\":3.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:49\",\"MaxWaitingTime\":\"00:04:20\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"205 / 254 (80.71%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:41 | SLA: 59.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:39 | SLA: 89.27%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":29.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":33.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.20,\"AverageWaitingTimePerCategory\":16.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":7.58,\"AverageWaitingTimePerCategory\":1.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:48:56 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:48:56 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"CountServedTickets\":43,\"PercentageServedTickets\":20.98,\"AvgWaitTime\":\"00:33:59\",\"MaxWaitTime\":\"01:36:13\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":50.00,\"FFTime\":\"02:40:10\",\"AvgFFTime\":\"01:00:45\",\"MaxFFTime\":\"00:03:43\",\"PercentageFFTime\":\"16.76\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:40\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":81,\"PercentageServedTickets\":39.51,\"AvgWaitTime\":\"00:16:18\",\"MaxWaitTime\":\"00:51:03\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":65.49,\"FFTime\":\"07:00:58\",\"AvgFFTime\":\"00:21:02\",\"MaxFFTime\":\"00:05:11\",\"PercentageFFTime\":\"44.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:00:28\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"CountServedTickets\":77,\"PercentageServedTickets\":37.56,\"AvgWaitTime\":\"00:29:31\",\"MaxWaitTime\":\"00:54:23\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":55.29,\"FFTime\":\"05:44:10\",\"AvgFFTime\":\"00:25:11\",\"MaxFFTime\":\"00:04:28\",\"PercentageFFTime\":\"36.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:53:15\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"CountServedTickets\":4,\"PercentageServedTickets\":1.95,\"AvgWaitTime\":\"00:01:27\",\"MaxWaitTime\":\"00:04:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:30:20\",\"AvgFFTime\":\"00:10:50\",\"MaxFFTime\":\"00:07:35\",\"PercentageFFTime\":\"3.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:05:49\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"205 / 254 (80.71%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:41 | Max.: 01:36:13 | SLA: 59.06% (150)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"CountServedTickets\":43,\"PercentageServedTickets\":\"21\",\"AvgWaitTime\":\"34.00\",\"MaxWaitTime\":\"01:36:13\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":81,\"PercentageServedTickets\":\"40\",\"AvgWaitTime\":\"16.30\",\"MaxWaitTime\":\"00:51:03\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":\"65.49%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"CountServedTickets\":77,\"PercentageServedTickets\":\"38\",\"AvgWaitTime\":\"29.52\",\"MaxWaitTime\":\"00:54:23\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":\"55.29%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"1.45\",\"MaxWaitTime\":\"00:04:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:02 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:03 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eElderly People\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eEVALUATION BOOKING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eFemale\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eFEMALE REGISTRATION\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eMZ BOOKING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eMZ REGISTRATION\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eNORTH COVID TEST\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eNORTH EYE TEST\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:33:59\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e50.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e25\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:03:43\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e88.37\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e20.98\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eNORTH FEMALE BOOKING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eNORTH VIP\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eREBOOKING BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:16:18\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e65.49\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e74\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:05:11\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e86.42\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e39.51\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eREBOOKING BLDG 3\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:29:31\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e55.29\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e47\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:04:28\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e93.51\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e37.56\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eREGISTRATION BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eREGISTRATION BLDG 3\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eTEST BLDG 3\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eTHEORY TEST BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eTRAINING BOOKING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eVIP BLDG 1\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:01:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e4\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:07:35\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e75.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e1.95\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:06 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:06 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":254,\"ServedTickets\":205,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:24:41\",\"WaitingSLAPercentage\":59.06,\"WaitingSLACount\":150,\"AvgServiceTime\":\"00:04:39\",\"ServiceSLAPercentage\":89.27,\"ServiceSLACount\":183,\"FFTime\":\"15:55:38\",\"MaxFFTime\":\"01:57:48\",\"AvgFFTime\":\"00:04:39\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"12:21:12\",\"MaxWaitingTime\":\"01:36:13\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"205 / 254 ( 80.71% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:41 | SLA: 59.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:39 | SLA: 89.27%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\"],\"TicketIssued\":[254],\"TicketServed\":[205],\"TicketServedPercentage\":[89.27],\"TicketWaitingPercentage\":[59.06]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:18 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":57,\"AvgServiceTime\":\"00:04:05\",\"SLA\":94.83,\"DaysWorked\":1,\"LoggedTime\":\"04:53:15\",\"ServingPercentage\":80.32,\"BackendPercentage\":0.00,\"IdlePercentage\":19.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"DaysWorked\":1,\"LoggedTime\":\"04:18:57\",\"ServingPercentage\":83.16,\"BackendPercentage\":0.00,\"IdlePercentage\":16.84,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"DaysWorked\":1,\"LoggedTime\":\"02:35:10\",\"ServingPercentage\":84.88,\"BackendPercentage\":0.00,\"IdlePercentage\":15.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"DaysWorked\":1,\"LoggedTime\":\"03:50:32\",\"ServingPercentage\":69.48,\"BackendPercentage\":0.00,\"IdlePercentage\":30.52,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"DaysWorked\":1,\"LoggedTime\":\"04:50:42\",\"ServingPercentage\":73.24,\"BackendPercentage\":0.00,\"IdlePercentage\":26.76,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:45\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"Fahad1661\",\"Maryam1724\",\"hazza1722\",\"waqar1731\",\"Bakhtita1734\",\"Hanan1743\",\"Shouq1744\",\"temp1\",\"419Reem\",\"300shahid\",\"Fahad\",\"Aliaa1757\",\"Yousif1758\",\"Abdelrahman1773\",\"shabeer1776\",\"Eissa1760\",\"wa\",\"sultan1779\",\"Muna1791\",\"Ahmed1792\",\"Muna.1791\",\"Ahmed.1792\"],\"TicketServed\":[0,0,0,0,0,52,0,0,23,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,57,0,0,0,30,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,92.31,0.00,0.00,86.96,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,88.37,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,96.49,0.00,0.00,0.00,76.67,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,73.24,0.00,0.00,84.88,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,69.48,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,80.32,0.00,0.00,0.00,83.16,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,26.76,100.00,0.00,15.12,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,30.52,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,19.68,0.00,0.00,0.00,16.84,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:20 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:20 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EIMAN51\",\"EmpID\":\"51\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHID300\",\"EmpID\":\"300\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REEM419\",\"EmpID\":\"419\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REZA537\",\"EmpID\":\"537\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MARYAM654\",\"EmpID\":\"654\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"george922\",\"EmpID\":\"922\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"EmpID\":\"1128\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHIERMA1129\",\"EmpID\":\"1129\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"EmpID\":\"1132\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MUINAKIL1133\",\"EmpID\":\"1133\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAFIQ1268\",\"EmpID\":\"1268\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"EmpID\":\"1277\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOLIMAN1346\",\"EmpID\":\"1346\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"JUANVIE1375\",\"EmpID\":\"1375\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"EmpID\":\"1335\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"EmpID\":\"1339\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"EmpID\":\"1378\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AWADOOD1316\",\"EmpID\":\"1316\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"IBRAHIM1071\",\"EmpID\":\"1071\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHNILA990\",\"EmpID\":\"990\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FINI1380\",\"EmpID\":\"1380\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MNAEEM1319\",\"EmpID\":\"1319\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BASHIR1053\",\"EmpID\":\"1053\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BELAL1452\",\"EmpID\":\"1452\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MOHAMED1453\",\"EmpID\":\"1453\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"EmpID\":\"1471\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"EmpID\":\"1483\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ABDULLA1484\",\"EmpID\":\"1484\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"EmpID\":\"1511\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"EmpID\":\"1523\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"EmpID\":\"1524\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NASER1525\",\"EmpID\":\"1525\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"COVIDTEST\",\"EmpID\":\"997\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AFZAL1528\",\"EmpID\":\"1528\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"EmpID\":\"1549\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"UMER1024\",\"EmpID\":\"1024\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASAN1565\",\"EmpID\":\"1565\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HAZZA1566\",\"EmpID\":\"1566\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SAEf1567\",\"EmpID\":\"1567\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"EmpID\":\"1575\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEEAB1574\",\"EmpID\":\"1574\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"C2\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"EmpID\":\"1578\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"EmpID\":\"1580\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"EmpID\":\"1576\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"EmpID\":\"1597\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Training\",\"EmpID\":\"3213\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"EmpID\":\"9005\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"EmpID\":\"9007\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"EmpID\":\"9008\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"EmpID\":\"1652\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad1661\",\"EmpID\":\"1661\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"EmpID\":\"1722\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"EmpID\":\"1731\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Bakhtita1734\",\"EmpID\":\"1734\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"EmpID\":\"1743\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"EmpID\":\"1744\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"temp1\",\"EmpID\":\"2222\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"EmpID\":\"4191\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"EmpID\":\"16611\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"EmpID\":\"1757\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Yousif1758\",\"EmpID\":\"1758\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"EmpID\":\"1776\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"EmpID\":\"1760\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"wa\",\"EmpID\":\"1799\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"EmpID\":\"1779\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"EmpID\":\"1791\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed1792\",\"EmpID\":\"1792\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna.1791\",\"EmpID\":\"17911\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed.1792\",\"EmpID\":\"17922\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"EmpID\":\"3300\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 35\",\"StartTime\":\"05:53:50\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"EmpID\":\"878\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 6\",\"StartTime\":\"05:56:23\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 3\",\"StartTime\":\"06:11:40\",\"EndTime\":\"08:39:21\",\"EnlapsedTime\":\"02:27:41\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"EmpID\":\"998\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 40\",\"StartTime\":\"06:56:33\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 9\",\"StartTime\":\"07:54:02\",\"EndTime\":\"07:54:07\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 32\",\"StartTime\":\"07:54:19\",\"EndTime\":\"07:54:26\",\"EnlapsedTime\":\"00:00:07\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"EmpID\":\"953\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"08:11:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:16:03\",\"EndTime\":\"08:16:08\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"EmpID\":\"882\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Idle\",\"CounterID\":\"Counter 9\",\"StartTime\":\"08:27:17\",\"EndTime\":\"08:27:27\",\"EnlapsedTime\":\"00:00:10\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:55:27\",\"EndTime\":\"08:59:25\",\"EnlapsedTime\":\"00:03:58\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:59:47\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"EmpID\":\"1724\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"09:00:32\",\"EndTime\":\"09:00:37\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"EmpID\":\"1724\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"10:39:13\",\"EndTime\":\"10:39:16\",\"EnlapsedTime\":\"00:00:03\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 33\",\"StartTime\":\"10:39:55\",\"EndTime\":\"10:40:12\",\"EnlapsedTime\":\"00:00:17\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 33\",\"StartTime\":\"10:40:15\",\"EndTime\":\"10:40:20\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 5\",\"StartTime\":\"10:40:27\",\"EndTime\":\"10:40:48\",\"EnlapsedTime\":\"00:00:21\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"EmpID\":\"882\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Idle\",\"CounterID\":\"Counter 9\",\"StartTime\":\"10:45:30\",\"EndTime\":\"10:48:08\",\"EnlapsedTime\":\"00:02:38\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:23 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:23 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"24/03/2025\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"LoggedTime\":\"02:35:10\",\"ServingTime\":\"02:11:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:23:28\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"Date\":\"24/03/2025\",\"TicketServed\":57,\"AvgServiceTime\":\"00:04:07\",\"SLA\":94.83,\"LoggedTime\":\"04:53:15\",\"ServingTime\":\"03:55:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:57:43\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:08\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:08\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"Date\":\"24/03/2025\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"LoggedTime\":\"04:50:42\",\"ServingTime\":\"03:32:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:17:48\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"Date\":\"24/03/2025\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"LoggedTime\":\"03:50:32\",\"ServingTime\":\"02:40:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:10:22\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:45\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:45\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"Date\":\"24/03/2025\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"LoggedTime\":\"04:18:57\",\"ServingTime\":\"03:35:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:43:37\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:29 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:30 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":57,\"TicketsServedPercent\":27.80,\"AvgServiceTime\":\"00:04:07\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.88,\"AvgServiceTime\":\"00:10:40\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.76,\"AvgServiceTime\":\"00:05:25\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.27,\"AvgServiceTime\":\"00:05:20\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.95,\"AvgServiceTime\":\"00:07:35\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.98,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":97.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.37,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"205 / 210 ( 97.62% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:39\"},{\"colName\":\"SLA Service\",\"colValue\":\"99.51%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":57,\"TicketsServedPercent\":27.80,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.88,\"AvgServiceTime\":\"0.18\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.76,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.27,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.95,\"AvgServiceTime\":\"0.13\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.98,\"AvgServiceTime\":\"0.06\",\"SLAService\":\"97.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.37,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:49:34 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:49:35 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Date\":\"24/03/2025\",\"TicketServed\":57,\"AvgServiceTime\":\"00:04:07\",\"SLAService\":94.83,\"LoggedTime\":\"04:53:15\",\"ServingPercentage\":80.32,\"BackOfficePercentage\":0.00,\"IdlePercentage\":19.68,\"ArrivalTime\":\"05:53:50\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Date\":\"24/03/2025\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLAService\":76.67,\"LoggedTime\":\"04:18:57\",\"ServingPercentage\":83.16,\"BackOfficePercentage\":0.00,\"IdlePercentage\":16.84,\"ArrivalTime\":\"06:11:40\",\"EndTime\":\"08:59:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ABDULLA1484\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AFZAL1528\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed.1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AWADOOD1316\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Date\":\"24/03/2025\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLAService\":86.96,\"LoggedTime\":\"02:35:10\",\"ServingPercentage\":84.88,\"BackOfficePercentage\":0.00,\"IdlePercentage\":15.12,\"ArrivalTime\":\"08:11:55\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Bakhtita1734\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BASHIR1053\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BELAL1452\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEEAB1574\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"C2\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"COVIDTEST\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"07:54:02\",\"EndTime\":\"10:40:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EIMAN51\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Date\":\"24/03/2025\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":88.37,\"LoggedTime\":\"03:50:32\",\"ServingPercentage\":69.48,\"BackOfficePercentage\":0.00,\"IdlePercentage\":30.52,\"ArrivalTime\":\"06:56:33\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad1661\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FINI1380\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"george922\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASAN1565\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HAZZA1566\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"IBRAHIM1071\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"JUANVIE1375\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"09:00:32\",\"EndTime\":\"10:39:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MARYAM654\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MNAEEM1319\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MOHAMED1453\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MUINAKIL1133\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna.1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Date\":\"24/03/2025\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":92.31,\"LoggedTime\":\"04:50:42\",\"ServingPercentage\":73.24,\"BackOfficePercentage\":0.00,\"IdlePercentage\":26.76,\"ArrivalTime\":\"05:56:23\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NASER1525\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REEM419\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REZA537\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SAEf1567\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:45\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"08:27:17\",\"EndTime\":\"10:48:08\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAFIQ1268\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHID300\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHNILA990\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHIERMA1129\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOLIMAN1346\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"temp1\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Training\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"UMER1024\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"wa\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Yousif1758\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"205\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:39\"},{\"colName\":\"Logged time\",\"colValue\":\"20:31:29\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 77.60% | Back office: 0.00% | Idle: 22.40%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"300shahid\",\"ServiceHours\":3.93,\"BackOfficeHours\":0.00,\"IdleHours\":0.96,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"419Reem\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Abdelrahman1773\",\"ServiceHours\":3.59,\"BackOfficeHours\":0.00,\"IdleHours\":0.73,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Abdu1652\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ABDULLA1484\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"AFZAL1528\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Ahmed.1792\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Ahmed1792\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ALI1335\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Aliaa1757\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ALYA1575\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"AWADOOD1316\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"aya953\",\"ServiceHours\":2.20,\"BackOfficeHours\":0.00,\"IdleHours\":0.39,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bakhtita1734\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BASHIR1053\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BELAL1452\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BIJEEAB1574\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BUBAKR1549\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"C2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"COVIDTEST\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EBRAHIM1022\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.02,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EIMAN51\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Eissa1760\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EYETEST\",\"ServiceHours\":2.67,\"BackOfficeHours\":0.00,\"IdleHours\":1.17,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Fahad\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Fahad1661\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"FAISAL1471\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"FINI1380\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"george922\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Habeeb1580\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Hanan1743\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HASAN1565\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Hasnat1576\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HASSAN1378\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HAZZA1566\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"hazza1722\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"IBRAHIM1071\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Imthiyas9008\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JUANVIE1375\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"maitha1597\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MAJED1483\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Maryam1724\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MARYAM654\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MNAEEM1319\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MOHAMED1453\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mohamed1578\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MUINAKIL1133\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Muna.1791\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Muna1791\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MURSHED1511\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"NAIMA878\",\"ServiceHours\":3.55,\"BackOfficeHours\":0.00,\"IdleHours\":1.30,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"NASER1525\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"RAZI1132\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"REEM419\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"REZA537\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SAEf1567\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"sajida882\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.03,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SALEH1128\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SARA1524\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"shabeer1776\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAFIQ1268\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAHID300\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAHNILA990\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAIKHA1523\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHIERMA1129\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Shouq1744\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SOLIMAN1346\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SOUKAINA1339\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"sultan1779\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"temp1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Training\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"UMER1024\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"VISPI1277\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"wa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"waqar1731\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Waqir9007\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Yousif1758\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Zakir9005\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:50:31 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:50:31 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":57,\"TicketsServedPercent\":27.80,\"AvgServiceTime\":\"00:04:07\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.88,\"AvgServiceTime\":\"00:10:40\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.76,\"AvgServiceTime\":\"00:05:25\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.27,\"AvgServiceTime\":\"00:05:20\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.95,\"AvgServiceTime\":\"00:07:35\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.98,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":97.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.37,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"205 / 210 ( 97.62% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:39\"},{\"colName\":\"SLA Service\",\"colValue\":\"99.51%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":57,\"TicketsServedPercent\":27.80,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.88,\"AvgServiceTime\":\"0.18\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.76,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.27,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.95,\"AvgServiceTime\":\"0.13\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.98,\"AvgServiceTime\":\"0.06\",\"SLAService\":\"97.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.37,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:50:35 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:50:35 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"24/03/2025\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"LoggedTime\":\"02:35:10\",\"ServingTime\":\"02:11:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:23:28\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"Date\":\"24/03/2025\",\"TicketServed\":57,\"AvgServiceTime\":\"00:04:07\",\"SLA\":94.83,\"LoggedTime\":\"04:53:15\",\"ServingTime\":\"03:55:32\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:57:43\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:08\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:08\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"Date\":\"24/03/2025\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"LoggedTime\":\"04:50:42\",\"ServingTime\":\"03:32:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:17:48\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"Date\":\"24/03/2025\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"LoggedTime\":\"03:50:32\",\"ServingTime\":\"02:40:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:10:22\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:45\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:45\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"Date\":\"24/03/2025\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"LoggedTime\":\"04:18:57\",\"ServingTime\":\"03:35:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:43:37\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:50:40 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:50:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":57,\"AvgServiceTime\":\"00:04:03\",\"SLA\":94.92,\"DaysWorked\":1,\"LoggedTime\":\"04:53:15\",\"ServingPercentage\":80.32,\"BackendPercentage\":0.00,\"IdlePercentage\":19.68,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"DaysWorked\":1,\"LoggedTime\":\"04:18:57\",\"ServingPercentage\":83.16,\"BackendPercentage\":0.00,\"IdlePercentage\":16.84,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"DaysWorked\":1,\"LoggedTime\":\"02:35:10\",\"ServingPercentage\":84.88,\"BackendPercentage\":0.00,\"IdlePercentage\":15.12,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"DaysWorked\":1,\"LoggedTime\":\"03:50:32\",\"ServingPercentage\":69.48,\"BackendPercentage\":0.00,\"IdlePercentage\":30.52,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"DaysWorked\":1,\"LoggedTime\":\"04:50:42\",\"ServingPercentage\":73.24,\"BackendPercentage\":0.00,\"IdlePercentage\":26.76,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:45\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"Fahad1661\",\"Maryam1724\",\"hazza1722\",\"waqar1731\",\"Bakhtita1734\",\"Hanan1743\",\"Shouq1744\",\"temp1\",\"419Reem\",\"300shahid\",\"Fahad\",\"Aliaa1757\",\"Yousif1758\",\"Abdelrahman1773\",\"shabeer1776\",\"Eissa1760\",\"wa\",\"sultan1779\",\"Muna1791\",\"Ahmed1792\",\"Muna.1791\",\"Ahmed.1792\"],\"TicketServed\":[0,0,0,0,0,52,0,0,23,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,57,0,0,0,30,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,92.31,0.00,0.00,86.96,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,88.37,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,98.25,0.00,0.00,0.00,76.67,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,73.24,0.00,0.00,84.88,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,69.48,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,80.32,0.00,0.00,0.00,83.16,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,26.76,100.00,0.00,15.12,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,30.52,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,19.68,0.00,0.00,0.00,16.84,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:50:48 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:50:48 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":85,\"PercentageIssuedTickets\":33.46,\"ServedTicketsPerCategory\":77,\"PercentageServedTickets\":37.56,\"AvgWaitTime\":\"00:29:31\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":55.29,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":72,\"ServiceSLAPercentage\":93.51,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"05:44:10\",\"MaxFFTime\":\"00:25:11\",\"AvgFFTime\":\"00:04:28\",\"PercentageFFTime\":36.01,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:53:15\",\"MaxWaitingTime\":\"00:54:23\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.39,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":19.69,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":20.98,\"AvgWaitTime\":\"00:33:59\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"02:40:10\",\"MaxFFTime\":\"01:00:45\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":16.76,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:21:40\",\"MaxWaitingTime\":\"01:36:13\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":113,\"PercentageIssuedTickets\":44.49,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":39.51,\"AvgWaitTime\":\"00:16:18\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":65.49,\"AvgServiceTime\":\"00:05:11\",\"ServiceSLACount\":70,\"ServiceSLAPercentage\":86.42,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":32,\"FFTime\":\"07:00:58\",\"MaxFFTime\":\"00:21:02\",\"AvgFFTime\":\"00:05:11\",\"PercentageFFTime\":44.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:00:28\",\"MaxWaitingTime\":\"00:51:03\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.57,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":1.95,\"AvgWaitTime\":\"00:01:27\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:30:20\",\"MaxFFTime\":\"00:10:50\",\"AvgFFTime\":\"00:07:35\",\"PercentageFFTime\":3.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:49\",\"MaxWaitingTime\":\"00:04:20\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"205 / 254 (80.71%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:41 | SLA: 59.06%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:39 | SLA: 89.27%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":29.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":33.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.20,\"AverageWaitingTimePerCategory\":16.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":7.58,\"AverageWaitingTimePerCategory\":1.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:01 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:01 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"CountServedTickets\":43,\"PercentageServedTickets\":20.98,\"AvgWaitTime\":\"00:33:59\",\"MaxWaitTime\":\"01:36:13\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":50.00,\"FFTime\":\"02:40:10\",\"AvgFFTime\":\"01:00:45\",\"MaxFFTime\":\"00:03:43\",\"PercentageFFTime\":\"16.76\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:40\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":81,\"PercentageServedTickets\":39.51,\"AvgWaitTime\":\"00:16:18\",\"MaxWaitTime\":\"00:51:03\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":65.49,\"FFTime\":\"07:00:58\",\"AvgFFTime\":\"00:21:02\",\"MaxFFTime\":\"00:05:11\",\"PercentageFFTime\":\"44.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:00:28\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"CountServedTickets\":77,\"PercentageServedTickets\":37.56,\"AvgWaitTime\":\"00:29:31\",\"MaxWaitTime\":\"00:54:23\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":55.29,\"FFTime\":\"05:44:10\",\"AvgFFTime\":\"00:25:11\",\"MaxFFTime\":\"00:04:28\",\"PercentageFFTime\":\"36.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:53:15\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"CountServedTickets\":4,\"PercentageServedTickets\":1.95,\"AvgWaitTime\":\"00:01:27\",\"MaxWaitTime\":\"00:04:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:30:20\",\"AvgFFTime\":\"00:10:50\",\"MaxFFTime\":\"00:07:35\",\"PercentageFFTime\":\"3.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:05:49\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"205 / 254 (80.71%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:41 | Max.: 01:36:13 | SLA: 59.06% (150)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Elderly People\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EVALUATION BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"CountServedTickets\":43,\"PercentageServedTickets\":\"21\",\"AvgWaitTime\":\"34.00\",\"MaxWaitTime\":\"01:36:13\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"50.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"CountServedTickets\":81,\"PercentageServedTickets\":\"40\",\"AvgWaitTime\":\"16.30\",\"MaxWaitTime\":\"00:51:03\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":\"65.49%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"CountServedTickets\":77,\"PercentageServedTickets\":\"38\",\"AvgWaitTime\":\"29.52\",\"MaxWaitTime\":\"00:54:23\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":\"55.29%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"1.45\",\"MaxWaitTime\":\"00:04:20\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:11 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Branch Comparison rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:11 AM | Response Sent => {"reportName":"Branch Comparison","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"IssuedTickets\":261,\"ServedTickets\":207,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:24:39\",\"WaitingSLAPercentage\":58.24,\"WaitingSLACount\":152,\"AvgServiceTime\":\"00:04:38\",\"ServiceSLAPercentage\":89.37,\"ServiceSLACount\":185,\"FFTime\":\"15:59:50\",\"MaxFFTime\":\"01:57:48\",\"AvgFFTime\":\"00:04:38\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:05:07\",\"MaxWaitingTime\":\"01:36:13\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"207 / 261 ( 79.31% )\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:39 | SLA: 58.24%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:38 | SLA: 89.37%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-branch-comparison-component","graphData":"{\"BranchName\":[\"EDC ABUDHABI\"],\"TicketIssued\":[261],\"TicketServed\":[207],\"TicketServedPercentage\":[89.37],\"TicketWaitingPercentage\":[58.24]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:19 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:19 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.38,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"IssuedTicketsPerCategory\":89,\"PercentageIssuedTickets\":34.10,\"ServedTicketsPerCategory\":79,\"PercentageServedTickets\":38.16,\"AvgWaitTime\":\"00:29:19\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":55.06,\"AvgServiceTime\":\"00:04:24\",\"ServiceSLACount\":74,\"ServiceSLAPercentage\":93.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"FFTime\":\"05:48:22\",\"MaxFFTime\":\"00:25:11\",\"AvgFFTime\":\"00:04:24\",\"PercentageFFTime\":36.29,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:37:10\",\"MaxWaitingTime\":\"00:54:23\"},{\"CategoryName\":\"NORTH COVID TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.38,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"IssuedTicketsPerCategory\":50,\"PercentageIssuedTickets\":19.16,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":20.77,\"AvgWaitTime\":\"00:33:59\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"02:40:10\",\"MaxFFTime\":\"01:00:45\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":16.69,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:21:40\",\"MaxWaitingTime\":\"01:36:13\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"IssuedTicketsPerCategory\":116,\"PercentageIssuedTickets\":44.44,\"ServedTicketsPerCategory\":81,\"PercentageServedTickets\":39.13,\"AvgWaitTime\":\"00:16:18\",\"WaitingSLACount\":74,\"WaitingSLAPercentage\":63.79,\"AvgServiceTime\":\"00:05:11\",\"ServiceSLACount\":70,\"ServiceSLAPercentage\":86.42,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":35,\"FFTime\":\"07:00:58\",\"MaxFFTime\":\"00:21:02\",\"AvgFFTime\":\"00:05:11\",\"PercentageFFTime\":43.86,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:00:28\",\"MaxWaitingTime\":\"00:51:03\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":1.53,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":1.93,\"AvgWaitTime\":\"00:01:27\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:07:35\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:30:20\",\"MaxFFTime\":\"00:10:50\",\"AvgFFTime\":\"00:07:35\",\"PercentageFFTime\":3.16,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:49\",\"MaxWaitingTime\":\"00:04:20\"},{\"CategoryName\":\"MZ BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"207 / 261 (79.31%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:24:39 | SLA: 58.24%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:38 | SLA: 89.37%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 3\",\"AverageServiceTimePerCategory\":4.41,\"AverageWaitingTimePerCategory\":29.33,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH COVID TEST\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TEST BLDG 3\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH VIP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH EYE TEST\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":33.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 1\",\"AverageServiceTimePerCategory\":5.20,\"AverageWaitingTimePerCategory\":16.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"THEORY TEST BLDG 1\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VIP BLDG 1\",\"AverageServiceTimePerCategory\":7.58,\"AverageWaitingTimePerCategory\":1.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"MZ REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:32 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:32 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":59,\"AvgServiceTime\":\"00:04:03\",\"SLA\":94.92,\"DaysWorked\":1,\"LoggedTime\":\"04:57:15\",\"ServingPercentage\":80.65,\"BackendPercentage\":0.00,\"IdlePercentage\":19.35,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"DaysWorked\":1,\"LoggedTime\":\"04:22:57\",\"ServingPercentage\":81.89,\"BackendPercentage\":0.00,\"IdlePercentage\":18.11,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"DaysWorked\":1,\"LoggedTime\":\"02:39:10\",\"ServingPercentage\":82.74,\"BackendPercentage\":0.00,\"IdlePercentage\":17.26,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"DaysWorked\":1,\"LoggedTime\":\"03:54:32\",\"ServingPercentage\":68.29,\"BackendPercentage\":0.00,\"IdlePercentage\":31.71,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"DaysWorked\":1,\"LoggedTime\":\"04:54:42\",\"ServingPercentage\":72.24,\"BackendPercentage\":0.00,\"IdlePercentage\":27.76,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:48\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"Fahad1661\",\"Maryam1724\",\"hazza1722\",\"waqar1731\",\"Bakhtita1734\",\"Hanan1743\",\"Shouq1744\",\"temp1\",\"419Reem\",\"300shahid\",\"Fahad\",\"Aliaa1757\",\"Yousif1758\",\"Abdelrahman1773\",\"shabeer1776\",\"Eissa1760\",\"wa\",\"sultan1779\",\"Muna1791\",\"Ahmed1792\",\"Muna.1791\",\"Ahmed.1792\"],\"TicketServed\":[0,0,0,0,0,52,0,0,23,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,59,0,0,0,30,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,92.31,0.00,0.00,86.96,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,88.37,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,94.92,0.00,0.00,0.00,76.67,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,72.24,0.00,0.00,82.74,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,68.29,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,80.65,0.00,0.00,0.00,81.89,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,27.76,100.00,0.00,17.26,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,31.71,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,19.35,0.00,0.00,0.00,18.11,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:36 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Attendance rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:36 AM | Response Sent => {"reportName":"Attendance","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch Name\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackOfficePercentage\",\"colText\":\"Back Office %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle %\"},{\"colName\":\"ArrivalTime\",\"colText\":\"Arrival Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Date\":\"24/03/2025\",\"TicketServed\":59,\"AvgServiceTime\":\"00:04:03\",\"SLAService\":94.92,\"LoggedTime\":\"04:57:15\",\"ServingPercentage\":80.65,\"BackOfficePercentage\":0.00,\"IdlePercentage\":19.35,\"ArrivalTime\":\"05:53:50\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Date\":\"24/03/2025\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLAService\":76.67,\"LoggedTime\":\"04:22:57\",\"ServingPercentage\":81.89,\"BackOfficePercentage\":0.00,\"IdlePercentage\":18.11,\"ArrivalTime\":\"06:11:40\",\"EndTime\":\"08:59:25\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ABDULLA1484\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AFZAL1528\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed.1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AWADOOD1316\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Date\":\"24/03/2025\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLAService\":86.96,\"LoggedTime\":\"02:39:10\",\"ServingPercentage\":82.74,\"BackOfficePercentage\":0.00,\"IdlePercentage\":17.26,\"ArrivalTime\":\"08:11:55\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Bakhtita1734\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BASHIR1053\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BELAL1452\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEEAB1574\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"C2\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"COVIDTEST\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"07:54:02\",\"EndTime\":\"10:40:48\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EIMAN51\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Date\":\"24/03/2025\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":88.37,\"LoggedTime\":\"03:54:32\",\"ServingPercentage\":68.29,\"BackOfficePercentage\":0.00,\"IdlePercentage\":31.71,\"ArrivalTime\":\"06:56:33\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad1661\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FINI1380\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"george922\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASAN1565\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HAZZA1566\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"IBRAHIM1071\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"JUANVIE1375\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"09:00:32\",\"EndTime\":\"10:39:16\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MARYAM654\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MNAEEM1319\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MOHAMED1453\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MUINAKIL1133\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna.1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Date\":\"24/03/2025\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":92.31,\"LoggedTime\":\"04:54:42\",\"ServingPercentage\":72.24,\"BackOfficePercentage\":0.00,\"IdlePercentage\":27.76,\"ArrivalTime\":\"05:56:23\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NASER1525\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REEM419\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REZA537\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SAEf1567\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:02:48\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":100.00,\"ArrivalTime\":\"08:27:17\",\"EndTime\":\"10:48:08\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAFIQ1268\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHID300\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHNILA990\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHIERMA1129\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOLIMAN1346\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"temp1\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Training\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"UMER1024\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"wa\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Yousif1758\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackOfficePercentage\":0.00,\"IdlePercentage\":0.00,\"ArrivalTime\":\"00:00:00\",\"EndTime\":\"00:00:00\",\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"207\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:38\"},{\"colName\":\"Logged time\",\"colValue\":\"20:52:32\"},{\"colName\":\"Total Time\",\"colValue\":\"Service: 76.63% | Back office: 0.00% | Idle: 23.37%\"}]","graphName":"rpt-tellers-attendance-component","graphData":"[{\"Teller\":\"300shahid\",\"ServiceHours\":4.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.96,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"419Reem\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Abdelrahman1773\",\"ServiceHours\":3.59,\"BackOfficeHours\":0.00,\"IdleHours\":0.79,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Abdu1652\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ABDULLA1484\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"AFZAL1528\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Ahmed.1792\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Ahmed1792\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ALI1335\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Aliaa1757\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"ALYA1575\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"AWADOOD1316\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"aya953\",\"ServiceHours\":2.20,\"BackOfficeHours\":0.00,\"IdleHours\":0.46,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Bakhtita1734\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BASHIR1053\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BELAL1452\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BIJEEAB1574\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"BUBAKR1549\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"C2\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"COVIDTEST\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EBRAHIM1022\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.02,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EIMAN51\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Eissa1760\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"EYETEST\",\"ServiceHours\":2.67,\"BackOfficeHours\":0.00,\"IdleHours\":1.24,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Fahad\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Fahad1661\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"FAISAL1471\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"FINI1380\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"george922\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Habeeb1580\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Hanan1743\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HASAN1565\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Hasnat1576\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HASSAN1378\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"HAZZA1566\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"hazza1722\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"IBRAHIM1071\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Imthiyas9008\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"JUANVIE1375\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"maitha1597\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MAJED1483\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Maryam1724\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MARYAM654\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MNAEEM1319\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MOHAMED1453\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Mohamed1578\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MUINAKIL1133\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Muna.1791\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Muna1791\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"MURSHED1511\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"NAIMA878\",\"ServiceHours\":3.55,\"BackOfficeHours\":0.00,\"IdleHours\":1.36,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"NASER1525\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"RAZI1132\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"REEM419\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"REZA537\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SAEf1567\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"sajida882\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.05,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SALEH1128\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SARA1524\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"shabeer1776\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAFIQ1268\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAHID300\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAHNILA990\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHAIKHA1523\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SHIERMA1129\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Shouq1744\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SOLIMAN1346\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"SOUKAINA1339\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"sultan1779\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"temp1\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Training\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"UMER1024\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"VISPI1277\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"wa\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"waqar1731\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Waqir9007\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Yousif1758\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"Teller\":\"Zakir9005\",\"ServiceHours\":0.00,\"BackOfficeHours\":0.00,\"IdleHours\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:37 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:38 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":59,\"TicketsServedPercent\":28.50,\"AvgServiceTime\":\"00:04:03\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.83,\"AvgServiceTime\":\"00:10:40\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.66,\"AvgServiceTime\":\"00:05:25\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.18,\"AvgServiceTime\":\"00:05:20\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.93,\"AvgServiceTime\":\"00:07:35\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.77,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":97.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.12,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"207 / 212 ( 97.64% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:38\"},{\"colName\":\"SLA Service\",\"colValue\":\"99.52%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":59,\"TicketsServedPercent\":28.50,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.83,\"AvgServiceTime\":\"0.18\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.66,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.18,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.93,\"AvgServiceTime\":\"0.13\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.77,\"AvgServiceTime\":\"0.06\",\"SLAService\":\"97.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.12,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:42 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Teller Daily Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:43 AM | Response Sent => {"reportName":"Teller Daily Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingTime\",\"colText\":\"Service Time\"},{\"colName\":\"BackendTime\",\"colText\":\"Back Office Time\"},{\"colName\":\"IdleTime\",\"colText\":\"Idle Time\"},{\"colName\":\"IssuedTickets\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"Date\":\"24/03/2025\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"LoggedTime\":\"02:39:10\",\"ServingTime\":\"02:11:42\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:27:28\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"Date\":\"24/03/2025\",\"TicketServed\":59,\"AvgServiceTime\":\"00:04:03\",\"SLA\":94.92,\"LoggedTime\":\"04:57:15\",\"ServingTime\":\"03:59:44\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:57:31\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:08\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:08\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:01:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:01:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"Date\":\"24/03/2025\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"LoggedTime\":\"04:54:42\",\"ServingTime\":\"03:32:54\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:21:48\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"Date\":\"24/03/2025\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"LoggedTime\":\"03:54:32\",\"ServingTime\":\"02:40:10\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"01:14:22\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:02:48\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:02:48\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"Date\":\"24/03/2025\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:10\",\"SLA\":76.67,\"LoggedTime\":\"04:22:57\",\"ServingTime\":\"03:35:20\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:47:37\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"Date\":\"24/03/2025\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"LoggedTime\":\"00:00:00\",\"ServingTime\":\"00:00:00\",\"BackendTime\":\"00:00:00\",\"IdleTime\":\"00:00:00\",\"IssuedTickets\":0,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:51:49 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Teller Activity Log rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:51:49 AM | Response Sent => {"reportName":"Teller Activity Log","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"EmpID\",\"colText\":\"ID\"},{\"colName\":\"ActiveDirectory\",\"colText\":\"Active Directory\"},{\"colName\":\"Date\",\"colText\":\"Date\"},{\"colName\":\"Status\",\"colText\":\"Status\"},{\"colName\":\"CounterID\",\"colText\":\"Counter\"},{\"colName\":\"StartTime\",\"colText\":\"Start Time\"},{\"colName\":\"EndTime\",\"colText\":\"End Time\"},{\"colName\":\"EnlapsedTime\",\"colText\":\"Elapsed Time\"},{\"colName\":\"ActivityName\",\"colText\":\"Activity Name\"},{\"colName\":\"ActivityStartTime\",\"colText\":\"Activity Start Time\"},{\"colName\":\"ActivityEndTime\",\"colText\":\"Activity End Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EIMAN51\",\"EmpID\":\"51\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHID300\",\"EmpID\":\"300\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REEM419\",\"EmpID\":\"419\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"REZA537\",\"EmpID\":\"537\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MARYAM654\",\"EmpID\":\"654\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"george922\",\"EmpID\":\"922\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"EmpID\":\"1128\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHIERMA1129\",\"EmpID\":\"1129\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"EmpID\":\"1132\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MUINAKIL1133\",\"EmpID\":\"1133\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAFIQ1268\",\"EmpID\":\"1268\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"EmpID\":\"1277\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOLIMAN1346\",\"EmpID\":\"1346\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"JUANVIE1375\",\"EmpID\":\"1375\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"EmpID\":\"1335\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"EmpID\":\"1339\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"EmpID\":\"1378\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AWADOOD1316\",\"EmpID\":\"1316\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"IBRAHIM1071\",\"EmpID\":\"1071\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAHNILA990\",\"EmpID\":\"990\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FINI1380\",\"EmpID\":\"1380\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MNAEEM1319\",\"EmpID\":\"1319\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BASHIR1053\",\"EmpID\":\"1053\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BELAL1452\",\"EmpID\":\"1452\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MOHAMED1453\",\"EmpID\":\"1453\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"EmpID\":\"1471\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"EmpID\":\"1483\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ABDULLA1484\",\"EmpID\":\"1484\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"EmpID\":\"1511\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"EmpID\":\"1523\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"EmpID\":\"1524\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NASER1525\",\"EmpID\":\"1525\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"COVIDTEST\",\"EmpID\":\"997\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"AFZAL1528\",\"EmpID\":\"1528\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"EmpID\":\"1549\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"UMER1024\",\"EmpID\":\"1024\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASAN1565\",\"EmpID\":\"1565\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HAZZA1566\",\"EmpID\":\"1566\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SAEf1567\",\"EmpID\":\"1567\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"EmpID\":\"1575\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEEAB1574\",\"EmpID\":\"1574\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"C2\",\"EmpID\":\"2\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"EmpID\":\"1578\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"EmpID\":\"1580\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"EmpID\":\"1576\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"EmpID\":\"1597\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Training\",\"EmpID\":\"3213\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"EmpID\":\"9005\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"EmpID\":\"9007\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"EmpID\":\"9008\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"EmpID\":\"1652\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad1661\",\"EmpID\":\"1661\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"EmpID\":\"1722\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"EmpID\":\"1731\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Bakhtita1734\",\"EmpID\":\"1734\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"EmpID\":\"1743\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"EmpID\":\"1744\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"temp1\",\"EmpID\":\"2222\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"EmpID\":\"4191\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"EmpID\":\"16611\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"EmpID\":\"1757\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Yousif1758\",\"EmpID\":\"1758\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"EmpID\":\"1776\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"EmpID\":\"1760\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"wa\",\"EmpID\":\"1799\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"EmpID\":\"1779\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"EmpID\":\"1791\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed1792\",\"EmpID\":\"1792\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna.1791\",\"EmpID\":\"17911\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Ahmed.1792\",\"EmpID\":\"17922\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":null,\"StartTime\":\"-\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"EmpID\":\"3300\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 35\",\"StartTime\":\"05:53:50\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"EmpID\":\"878\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 6\",\"StartTime\":\"05:56:23\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 3\",\"StartTime\":\"06:11:40\",\"EndTime\":\"08:39:21\",\"EnlapsedTime\":\"02:27:41\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"EmpID\":\"998\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 40\",\"StartTime\":\"06:56:33\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 9\",\"StartTime\":\"07:54:02\",\"EndTime\":\"07:54:07\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 32\",\"StartTime\":\"07:54:19\",\"EndTime\":\"07:54:26\",\"EnlapsedTime\":\"00:00:07\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"EmpID\":\"953\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 2\",\"StartTime\":\"08:11:55\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:16:03\",\"EndTime\":\"08:16:08\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"EmpID\":\"882\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Idle\",\"CounterID\":\"Counter 9\",\"StartTime\":\"08:27:17\",\"EndTime\":\"08:27:27\",\"EnlapsedTime\":\"00:00:10\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:55:27\",\"EndTime\":\"08:59:25\",\"EnlapsedTime\":\"00:03:58\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"EmpID\":\"1773\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Serving\",\"CounterID\":\"Counter 32\",\"StartTime\":\"08:59:47\",\"EndTime\":\"-\",\"EnlapsedTime\":\"00:00:00\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"EmpID\":\"1724\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"09:00:32\",\"EndTime\":\"09:00:37\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"EmpID\":\"1724\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 1\",\"StartTime\":\"10:39:13\",\"EndTime\":\"10:39:16\",\"EnlapsedTime\":\"00:00:03\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 33\",\"StartTime\":\"10:39:55\",\"EndTime\":\"10:40:12\",\"EnlapsedTime\":\"00:00:17\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 33\",\"StartTime\":\"10:40:15\",\"EndTime\":\"10:40:20\",\"EnlapsedTime\":\"00:00:05\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"EmpID\":\"1022\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Offline\",\"CounterID\":\"Counter 5\",\"StartTime\":\"10:40:27\",\"EndTime\":\"10:40:48\",\"EnlapsedTime\":\"00:00:21\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"EmpID\":\"882\",\"ActiveDirectory\":\"-\",\"Date\":\"24/03/2025\",\"Status\":\"Idle\",\"CounterID\":\"Counter 9\",\"StartTime\":\"10:45:30\",\"EndTime\":\"10:48:08\",\"EnlapsedTime\":\"00:02:38\",\"ActivityName\":\"-\",\"ActivityStartTime\":\"-\",\"ActivityEndTime\":\"-\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:52:00 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:52:00 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"300shahid\",\"TicketServed\":59,\"AvgServiceTime\":\"00:04:03\",\"SLA\":94.92,\"DaysWorked\":1,\"LoggedTime\":\"04:57:15\",\"ServingPercentage\":80.65,\"BackendPercentage\":0.00,\"IdlePercentage\":19.35,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"419Reem\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdelrahman1773\",\"TicketServed\":30,\"AvgServiceTime\":\"00:07:06\",\"SLA\":77.42,\"DaysWorked\":1,\"LoggedTime\":\"04:22:57\",\"ServingPercentage\":81.89,\"BackendPercentage\":0.00,\"IdlePercentage\":18.11,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Abdu1652\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ABDULLA1484\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AFZAL1528\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed.1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Ahmed1792\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALI1335\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Aliaa1757\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"ALYA1575\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"AWADOOD1316\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"aya953\",\"TicketServed\":23,\"AvgServiceTime\":\"00:05:43\",\"SLA\":86.96,\"DaysWorked\":1,\"LoggedTime\":\"02:39:10\",\"ServingPercentage\":82.74,\"BackendPercentage\":0.00,\"IdlePercentage\":17.26,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Bakhtita1734\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BASHIR1053\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BELAL1452\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BIJEEAB1574\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"BUBAKR1549\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"C2\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"COVIDTEST\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EBRAHIM1022\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:01:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EIMAN51\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Eissa1760\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"EYETEST\",\"TicketServed\":43,\"AvgServiceTime\":\"00:03:43\",\"SLA\":88.37,\"DaysWorked\":1,\"LoggedTime\":\"03:54:32\",\"ServingPercentage\":68.29,\"BackendPercentage\":0.00,\"IdlePercentage\":31.71,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Fahad1661\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FAISAL1471\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"FINI1380\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"george922\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Habeeb1580\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hanan1743\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASAN1565\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Hasnat1576\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HASSAN1378\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"HAZZA1566\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"hazza1722\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"IBRAHIM1071\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Imthiyas9008\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"JUANVIE1375\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"maitha1597\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MAJED1483\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Maryam1724\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:00:08\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MARYAM654\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MNAEEM1319\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MOHAMED1453\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Mohamed1578\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MUINAKIL1133\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna.1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Muna1791\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"MURSHED1511\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NAIMA878\",\"TicketServed\":52,\"AvgServiceTime\":\"00:04:05\",\"SLA\":92.31,\"DaysWorked\":1,\"LoggedTime\":\"04:54:42\",\"ServingPercentage\":72.24,\"BackendPercentage\":0.00,\"IdlePercentage\":27.76,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"NASER1525\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"RAZI1132\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REEM419\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"REZA537\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SAEf1567\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sajida882\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":1,\"LoggedTime\":\"00:02:48\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SALEH1128\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SARA1524\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"shabeer1776\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAFIQ1268\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHID300\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAHNILA990\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHAIKHA1523\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SHIERMA1129\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Shouq1744\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOLIMAN1346\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"SOUKAINA1339\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"sultan1779\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"temp1\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Training\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"UMER1024\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"VISPI1277\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"wa\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"waqar1731\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Waqir9007\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Yousif1758\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"OperatorName\":\"Zakir9005\",\"TicketServed\":0,\"AvgServiceTime\":\"00:00:00\",\"SLA\":0.00,\"DaysWorked\":0,\"LoggedTime\":\"00:00:00\",\"ServingPercentage\":0.00,\"BackendPercentage\":0.00,\"IdlePercentage\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"EIMAN51\",\"SHAHID300\",\"REEM419\",\"REZA537\",\"MARYAM654\",\"NAIMA878\",\"sajida882\",\"george922\",\"aya953\",\"EBRAHIM1022\",\"SALEH1128\",\"SHIERMA1129\",\"RAZI1132\",\"MUINAKIL1133\",\"SHAFIQ1268\",\"VISPI1277\",\"SOLIMAN1346\",\"JUANVIE1375\",\"ALI1335\",\"SOUKAINA1339\",\"HASSAN1378\",\"AWADOOD1316\",\"IBRAHIM1071\",\"SHAHNILA990\",\"FINI1380\",\"MNAEEM1319\",\"BASHIR1053\",\"BELAL1452\",\"MOHAMED1453\",\"FAISAL1471\",\"MAJED1483\",\"ABDULLA1484\",\"MURSHED1511\",\"SHAIKHA1523\",\"SARA1524\",\"NASER1525\",\"EYETEST\",\"COVIDTEST\",\"AFZAL1528\",\"BUBAKR1549\",\"UMER1024\",\"HASAN1565\",\"HAZZA1566\",\"SAEf1567\",\"ALYA1575\",\"BIJEEAB1574\",\"C2\",\"Mohamed1578\",\"Habeeb1580\",\"Hasnat1576\",\"maitha1597\",\"Training\",\"Zakir9005\",\"Waqir9007\",\"Imthiyas9008\",\"Abdu1652\",\"Fahad1661\",\"Maryam1724\",\"hazza1722\",\"waqar1731\",\"Bakhtita1734\",\"Hanan1743\",\"Shouq1744\",\"temp1\",\"419Reem\",\"300shahid\",\"Fahad\",\"Aliaa1757\",\"Yousif1758\",\"Abdelrahman1773\",\"shabeer1776\",\"Eissa1760\",\"wa\",\"sultan1779\",\"Muna1791\",\"Ahmed1792\",\"Muna.1791\",\"Ahmed.1792\"],\"TicketServed\":[0,0,0,0,0,52,0,0,23,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,59,0,0,0,30,0,0,0,0,0,0,0,0],\"SLA\":[0.00,0.00,0.00,0.00,0.00,92.31,0.00,0.00,86.96,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,88.37,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,94.92,0.00,0.00,0.00,80.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,0.00,0.00,0.00,0.00,72.24,0.00,0.00,82.74,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,68.29,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,80.65,0.00,0.00,0.00,81.89,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,0.00,0.00,0.00,0.00,27.76,100.00,0.00,17.26,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,31.71,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,19.35,0.00,0.00,0.00,18.11,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:52:28 AM | Request Received getReportData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: operator:$language:En rptName: Category Detail rptCatName: Teller Performance fUserLevel: 25-R | Client IP: 91.72.151.66
3/24/2025 10:52:28 AM | Response Sent => {"reportName":"Category Detail","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"Teller\",\"colText\":\"Teller\"},{\"colName\":\"Category\",\"colText\":\"Category\"},{\"colName\":\"TicketsServed\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"TicketsServedPercent\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLAService\",\"colText\":\"SLA Service %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":59,\"TicketsServedPercent\":28.50,\"AvgServiceTime\":\"00:04:03\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.83,\"AvgServiceTime\":\"00:10:40\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.66,\"AvgServiceTime\":\"00:05:25\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.18,\"AvgServiceTime\":\"00:05:20\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.93,\"AvgServiceTime\":\"00:07:35\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.77,\"AvgServiceTime\":\"00:03:43\",\"SLAService\":97.67,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.12,\"AvgServiceTime\":\"00:04:05\",\"SLAService\":100.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":0.00,\"ProcessingTime\":\"00:00:00\"}]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served\",\"colValue\":\"207 / 212 ( 97.64% )\"},{\"colName\":\"Avg. Service Time\",\"colValue\":\"00:04:38\"},{\"colName\":\"SLA Service\",\"colValue\":\"99.52%\"}]","graphName":"rpt-tellers-category-detail-component","graphData":"[{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":59,\"TicketsServedPercent\":28.50,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"300shahid\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"419Reem\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":10,\"TicketsServedPercent\":4.83,\"AvgServiceTime\":\"0.18\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":20,\"TicketsServedPercent\":9.66,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdelrahman1773\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Abdu1652\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALI1335\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Aliaa1757\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"ALYA1575\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING\",\"TicketsServed\":19,\"TicketsServedPercent\":9.18,\"AvgServiceTime\":\"0.09\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"aya953\",\"Category\":\"VIP\",\"TicketsServed\":4,\"TicketsServedPercent\":1.93,\"AvgServiceTime\":\"0.13\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BIJEESH1574\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"BUBAKR1549\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EBRAHIM1022\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Eissa1760\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":43,\"TicketsServedPercent\":20.77,\"AvgServiceTime\":\"0.06\",\"SLAService\":\"97.67\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"EYETEST\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Fahad\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"FAISAL1471\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Habeeb1580\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hanan1743\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Hasnat1576\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"HASSAN1378\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"hazza1722\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Imthiyas9008\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"maitha1597\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"MZ REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH FEMALE BOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MAJED1483\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Maryam1724\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Mohamed1578\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Muna1791\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"MURSHED1511\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING\",\"TicketsServed\":52,\"TicketsServedPercent\":25.12,\"AvgServiceTime\":\"0.07\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"NAIMA878\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"NORTH VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"RAZI1132\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sajida882\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SALEH1128\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SARA1524\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"shabeer1776\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"Female\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SHAIKHA1523\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Shouq1744\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"MALE REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"THEORY TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"SOUKAINA1339\",\"Category\":\"VIP\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"sultan1779\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH EYE TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REBOOKING\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH REGISTRATION\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"NORTH TEST\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"VISPI1277\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"VIP BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"THEORY TEST BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 91.72.151.66
3/24/2025 10:56:09 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:56:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:56:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:56:13 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118
3/24/2025 10:56:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118
3/24/2025 10:56:13 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 10:56:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 10:56:14 AM | Request Received getDashboardData=> fid: 73| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118
3/24/2025 10:56:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118
3/24/2025 12:15:16 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:15:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 12:15:19 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:15:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
3/24/2025 12:15:19 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:15:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 12:15:19 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:15:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:15:22 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:15:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:32:36 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:32:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:33:17 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:33:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:34:18 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:34:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:35:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:35:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:36:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:36:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:37:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:37:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:38:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:38:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:39:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:39:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:40:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:40:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:41:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:41:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:42:45 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:42:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 12:42:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:42:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
3/24/2025 12:42:46 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
3/24/2025 12:42:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":103,"UserId":133,"DashboardName":"New_Dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1660714556017)\/","DashboardCreatedTime":"\/Date(1660714556017)\/"}] | Client IP: 2.50.63.108
3/24/2025 12:42:48 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:42:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:43:46 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:43:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:44:47 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:44:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:45:48 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:45:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:47:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:47:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:48:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:48:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:49:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:49:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:50:40 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:50:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:51:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:51:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:52:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:52:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:53:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:53:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:54:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:54:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:55:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:55:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:56:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:56:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:57:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:57:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:58:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:58:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:59:12 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:59:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 12:59:46 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
3/24/2025 12:59:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
3/24/2025 1:00:01 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 1:00:01 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:19:26\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:58:19\",\"MaxFFTime\":\"00:41:02\",\"AvgFFTime\":\"00:19:26\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:20\",\"MaxWaitingTime\":\"00:06:12\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3 / 3 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:06 | SLA: 66.67%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:19:26 | SLA: 33.33%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":19.44,\"AverageWaitingTimePerCategory\":3.11,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 1:00:13 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-03-24 fto: 2025-03-24 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 1:00:13 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":42.86,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:03:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:19:26\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":33.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:58:19\",\"MaxFFTime\":\"00:41:02\",\"AvgFFTime\":\"00:19:26\",\"PercentageFFTime\":74.76,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:20\",\"MaxWaitingTime\":\"00:06:12\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":57.14,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":57.14,\"AvgWaitTime\":\"00:01:40\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:04:55\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:19:41\",\"MaxFFTime\":\"00:10:43\",\"AvgFFTime\":\"00:04:55\",\"PercentageFFTime\":25.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:41\",\"MaxWaitingTime\":\"00:03:12\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 7 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:02:17 | SLA: 71.43%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:11:08 | SLA: 57.14%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":19.44,\"AverageWaitingTimePerCategory\":3.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":4.92,\"AverageWaitingTimePerCategory\":1.67,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 1:00:24 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
3/24/2025 1:00:28 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":51,\"PercentageIssuedTickets\":19.39,\"ServedTicketsPerCategory\":48,\"PercentageServedTickets\":18.75,\"AvgWaitTime\":\"00:09:06\",\"WaitingSLACount\":24,\"WaitingSLAPercentage\":47.06,\"AvgServiceTime\":\"00:08:39\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":79.17,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.38,\"UnqualifiedTickets\":2,\"FFTime\":\"06:55:35\",\"MaxFFTime\":\"05:38:56\",\"AvgFFTime\":\"00:08:39\",\"PercentageFFTime\":13.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:26:02\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":212,\"PercentageIssuedTickets\":80.61,\"ServedTicketsPerCategory\":208,\"PercentageServedTickets\":81.25,\"AvgWaitTime\":\"00:04:33\",\"WaitingSLACount\":121,\"WaitingSLAPercentage\":57.08,\"AvgServiceTime\":\"00:12:51\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":67.79,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.38,\"UnqualifiedTickets\":3,\"FFTime\":\"20:32:59\",\"MaxFFTime\":\"18:50:38\",\"AvgFFTime\":\"00:12:51\",\"PercentageFFTime\":86.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:53:58\",\"MaxWaitingTime\":\"01:08:14\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"256 / 263 (97.34%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 55.13%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:03 | SLA: 69.92%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.76%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.66,\"AverageWaitingTimePerCategory\":9.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.85,\"AverageWaitingTimePerCategory\":4.56,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
3/24/2025 2:00:41 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/24/2025 2:00:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66
3/24/2025 8:30:06 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.72.151.66
3/24/2025 8:30:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.72.151.66