4/17/2025 7:50:33 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158
4/17/2025 7:50:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158
4/17/2025 7:50:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158
4/17/2025 7:50:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158
4/17/2025 9:53:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158
4/17/2025 9:53:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158
4/17/2025 10:09:36 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:09:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 94.57.55.204
4/17/2025 10:09:36 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:09:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.57.55.204
4/17/2025 10:09:36 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:09:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.57.55.204
4/17/2025 10:09:39 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:09:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:09:42 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:09:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:09:48 AM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|98|82|52|95|97|100|104|143|142|81|114|109| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|AST-Assessment Test|ASY-Assessment Yard|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|TEL-Buying|CAS-Calculating Fees for|CHH-CASH|NCA-Cash|ECA-Cash Airwaybill|CPS-Cash Payment Service|CAA-CASHIER|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CQQ-CHEQUE|MAT-Cheque or Cash Pick |CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|NKK-Clearance Rectificat|NRR-Clemency Requests|CLR-Clerance|QU1-Clinic 1|QU2-Clinic 2|QU3-Clinic 3|QU4-Clinic 4|COM-Common Facility|CO3-Companies|COM-COMPLAINT|ESA-Complaint|REG-Complaints |CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|CAS-Corporate|COC-Corporate Clearance|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|CRR-Corporate Services|RGE-Course Registration|CRS-CR Services |CRR-CREDIT CARD|NGG- CREMATION|NMM-Cremations|CRO-CRO SERVICE Customer|CUT-CUS Teller|RCO-CUSTOMER RECONCILIAT|BRC-Customer Service|CSE-CUSTOMER SERVICE|CUS-Customer Service|REG-Customer Service|CSS-CUSTOMER SERVICES|NDD-Customer Services|DEL-DELIVER INVOICE|EDO-Delivery Order|DN1-Dental|DGA-Deposit Assistance|MED-Deposit in Account|DR1-Dermatology|DDR-Desert Driving|DDR-Dessert Course|NDD-Dewatering Service|DFF-DHABI FASTTRACK|DNN-DHABI NORMAL|DRR-DHABI RFS|DGS-DIRECTOR GENERAL SER|DIR-Disconnection  Reco|EDS-Discrepancies|DOC-DOCTOR|EDC-Document Collection|RQE-Donation Issue|DIC-DonIssue Credit|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|FER-E Card Services|AIH-E Customer Service|RAM-E Insurance|ESR-E Loans|RAN-E Safety Deposit Box|KHA-E Teller Services|EPA-EDI Parking Assess|EPA-EDI Parking Test|ELD-Elderly People|NEE-Electronic Archive|ERO-Elite CRO Services|EUT-Elite Teller|ECC-Emiarates Dnata Staf|EMA-Emirates Auctions|EMP-Emirates Post|EMP-Emirates Priority|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|ENV-Environment Control|NLL-Environmental Permit|DOC-ERDOC|EBK-EVALUATION BOOKING|EVT-Evaluation Test|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EM4-Express Maintenance|ETY-EYE TEST|EYE-Eye Test|FEC-Fees Calculation|FML-Female|NAA-Female Lease|FRG-FEMALE REGISTRATION|NBB-Female Rental|FTB-FEMALE TYPING SERVIC|FLO-File Opening|FLR-File Renewal|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FWT-Followup Transaction|FOD-Food Control|NFF-Food Stuff Permit|FRC-Friday Class|RE0-G Floor Reception|NBB-Garbage Bag Sale|GCA-General Cargo|GEN-GENERAL INQUIRIES|TGQ-General Query|GR5-General Repair|GDD-Graduation Documents|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|RDE-Incorrect Receipt|NII-Inquires|ESF-Inquiring|IBA-Inquiry Bill Amend|NIN- Insurance|ICC-Insurance Cash Count|INR-Insurance Refund|INP-Insured Client|ILC-International Licens|IDL-Intl Driving License|INV-Invoice Issuing|WRC-Issuance Compl Cer E|EXR-Issue Compliance Cer|LAB-Laboratory|Q17-Laboratory|NRR-Lease Contract Attes|LET-Letters n Transcript|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|MSS-Manpower Service|MAL-Manual All|MED-Medical Fitness|MED-Medical Insurance|TPY-Medical Services|CIT-Ministry Comm Ind Tr|MOC-Mock Test|MOT-Mock Test|MOD-Modify Tendency |MFA-MOFA Attestation|MOL-MOL Service |MAT-Money and Taxes|MRA-MOT Regular|MOB-Motorbike|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|MUM-Muscat Municipality |ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|TEL-N Card Services|NJO-N Customer Service|CUS-N Insurance|WLK-N Loans|LOA-N Safety Deposit Box|CRM-N Teller Service|NSA-New Applicant|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-New General Inq|NGI-NEW GENERAL INQUIRY|NOP-New Other Payment|NSA-New Other Student|NTP-New Tuition Payment|NIC-Night Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PRO-Premium CRO Services|PUT-Premium Teller |PTB-PREPARE FOR EXAM|PRS-Printing Service |PNS-Private Notary Ser|PRO-Process|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|RAD-Radiology|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|ERC-Ready For Carriage|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|RNR-Receipt Not Received|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|RE1-Reception Floor 1 |RE0-Reception G Floor|RCO-RECONCILIATION|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arabic|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|PRE-Renting|ESR-Request|IMM-Request for Receipt|R47-Reservation|RSV-Reservation|RES-Residency Service |RLT-Return Letter Trans|ROS-Return Other Student|RTP-Return Tuition Payme|RPP-Return Tuition Plan|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|W47-Sales|SLK-Salik|SPP-Self Paid Client|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|SC7-Services or Compaint|NYY-Sewage Network|NZZ-Sewage Withdrawl  |SIC-Shift Class|LBN-Shovel|SHT-Shutdown|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|SPB-special bank|RES-Special Needs|SNC-Special Needs Cash|SNI-Special Needs Insura|SPO-special others|STL-special truck licens|STF-special trucks fines|SAL-Storage and Loading|ESO-Storage Other Charge|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TAA-TECHNICAL ASSISTANCE|DRL-Teller Service|TCA-TENANCY CONTRACT ATT|THT-TEST|NTT-TEST BLDG 3|RRA-Theory Test|THT-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing |NUU-Top Up E Gate|FTB-TRAINING BOOKING|LMV-Training LMV|MOT-Training MOT|Q14-Triage|TR3-Triage 3 Appointment|TW3-Triage 3 Walk In|TR4-Triage 4 Appointment|TW4-Triage 4 Walk In|TRI-Triage Ground|Q24-U15607|Q16-U15619|Q33-U15619|Q34-U16333|Q30-U16335|Q42-U16853|Q17-U16860|Q30-U16938|Q12-U16940|Q20-U16943|QU8-U16945|Q45-U16953|QU8-U16953|Q32-U17007|Q38-U17089|Q16-U17233|Q28-U17233|Q18-U17353|Q20-U17353|Q26-U17353|Q39-U17353|Q29-U17418|Q40-U17436|QU6-U17436|Q12-U18570|Q21-U18570|QU9-U18573|Q23-U18616|Q26-U18691|Q22-U18737|Q18-U18799|Q49-U18799|QU7-U18799|Q43-U18854|Q25-U18866|Q23-U18867|Q15-U18880|Q21-U18881|Q13-U18883|Q31-U18883|QU9-U18884|Q10-U18891|QU4-U18892|Q11-U18894|Q14-U18894|Q20-U18942|Q47-U18942|Q19-U19196|Q14-U19283|Q25-U19283|Q29-U19367|Q16-U19373|Q23-U19373|Q37-U19373|Q41-U19373|Q28-U19381|Q12-U19619|Q19-U19620|Q26-U19638|Q15-U19657|Q34-U19659|QU6-U19721|QU4-U19722|Q05-U19723|Q13-U19723|Q16-U19724|Q11-U19726|Q31-U19727|Q10-U19728|Q19-U19754|Q30-U19800|QU5-U19808|Q15-U19816|Q17-U19816|Q09-U19817|Q21-U19817|QU5-U19818|Q20-U19887|Q19-U19888|QU7-U19888|Q46-U19954|Q22-U19955|Q27-U19967|Q24-U19968|Q18-U19973|Q27-U19977|Q25-U19978|Q44-U19987|Q05-U20015|Q29-U20015|Q26-U20121|Q41-U20189|Q48-U20196|Q32-U20197|QU5-U20197|Q33-U20198|Q13-U20260|Q46-U20260|Q35-U20322|Q25-U20323|QU6-U20326|Q29-U20327|Q28-U20328|Q07-U20329|Q12-U20329|Q47-U20330|Q30-U20367|Q34-U20368|Q16-U20377|QU9-U20377|Q06-U20378|Q11-U20378|QU7-U20378|Q13-U20381|Q15-U20381|Q10-U20386|QU8-U20386|Q31-U20387|QU4-U20387|Q10-U20390|Q22-U20391|Q42-U20393|Q08-U20425|Q14-U20425|Q21-U20431|Q11-U20437|Q32-U20440|Q12-U20452|Q13-U20452|Q27-U20452|Q23-U20463|Q24-U20469|Q31-U20473|Q26-U20479|Q40-U20480|Q36-U20530|Q06-U20534|Q09-U20534|Q14-U20538|Q37-U20560|Q10-U20574|Q18-U20625|Q08-U20629|Q10-U20633|Q45-U20637|Q11-U20646|Q12-U20647|Q07-U20668|Q06-U20674|Q44-U20735|Q07-U20768|Q08-U20769|Q09-U20771|Q10-U20772|Q11-U20774|Q12-U20779|Q13-U20781|Q43-U20820|Q14-U20825|Q15-U20834|Q16-U20835|Q17-U20842|Q18-U20852|Q05-U20942|Q23-U20943|Q19-U20948|Q20-U20958|Q21-U21010|Q22-U21035|Q39-U90007|Q24-U90008|Q32-U90008|Q13-U90010|Q17-U90011|Q38-U90011|Q33-U90028|Q15-U90039|Q35-U90046|Q09-U90061|Q28-U90070|Q11-U90083|Q27-U90100|Q27-U90120|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 94.57.55.204
4/17/2025 10:09:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"E Customer 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Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PRO-Premium CRO Services|PUT-Premium Teller |PTB-PREPARE FOR EXAM|PRS-Printing Service |PNS-Private Notary Ser|PRO-Process|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|RAD-Radiology|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|ERC-Ready For Carriage|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|RNR-Receipt Not Received|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|RE1-Reception Floor 1 |RE0-Reception G Floor|RCO-RECONCILIATION|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arabic|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|PRE-Renting|ESR-Request|IMM-Request for Receipt|R47-Reservation|RSV-Reservation|RES-Residency Service |RLT-Return Letter Trans|ROS-Return Other Student|RTP-Return Tuition Payme|RPP-Return Tuition Plan|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|W47-Sales|SLK-Salik|SPP-Self Paid Client|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|SC7-Services or Compaint|NYY-Sewage Network|NZZ-Sewage Withdrawl  |SIC-Shift Class|LBN-Shovel|SHT-Shutdown|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|SPB-special bank|RES-Special Needs|SNC-Special Needs Cash|SNI-Special Needs Insura|SPO-special others|STL-special truck licens|STF-special trucks fines|SAL-Storage and Loading|ESO-Storage Other Charge|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TAA-TECHNICAL ASSISTANCE|DRL-Teller Service|TCA-TENANCY CONTRACT ATT|THT-TEST|NTT-TEST BLDG 3|RRA-Theory Test|THT-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing |NUU-Top Up E Gate|FTB-TRAINING BOOKING|LMV-Training LMV|MOT-Training MOT|Q14-Triage|TR3-Triage 3 Appointment|TW3-Triage 3 Walk In|TR4-Triage 4 Appointment|TW4-Triage 4 Walk In|TRI-Triage Ground|Q24-U15607|Q16-U15619|Q33-U15619|Q34-U16333|Q30-U16335|Q42-U16853|Q17-U16860|Q30-U16938|Q12-U16940|Q20-U16943|QU8-U16945|Q45-U16953|QU8-U16953|Q32-U17007|Q38-U17089|Q16-U17233|Q28-U17233|Q18-U17353|Q20-U17353|Q26-U17353|Q39-U17353|Q29-U17418|Q40-U17436|QU6-U17436|Q12-U18570|Q21-U18570|QU9-U18573|Q23-U18616|Q26-U18691|Q22-U18737|Q18-U18799|Q49-U18799|QU7-U18799|Q43-U18854|Q25-U18866|Q23-U18867|Q15-U18880|Q21-U18881|Q13-U18883|Q31-U18883|QU9-U18884|Q10-U18891|QU4-U18892|Q11-U18894|Q14-U18894|Q20-U18942|Q47-U18942|Q19-U19196|Q14-U19283|Q25-U19283|Q29-U19367|Q16-U19373|Q23-U19373|Q37-U19373|Q41-U19373|Q28-U19381|Q12-U19619|Q19-U19620|Q26-U19638|Q15-U19657|Q34-U19659|QU6-U19721|QU4-U19722|Q05-U19723|Q13-U19723|Q16-U19724|Q11-U19726|Q31-U19727|Q10-U19728|Q19-U19754|Q30-U19800|QU5-U19808|Q15-U19816|Q17-U19816|Q09-U19817|Q21-U19817|QU5-U19818|Q20-U19887|Q19-U19888|QU7-U19888|Q46-U19954|Q22-U19955|Q27-U19967|Q24-U19968|Q18-U19973|Q27-U19977|Q25-U19978|Q44-U19987|Q05-U20015|Q29-U20015|Q26-U20121|Q41-U20189|Q48-U20196|Q32-U20197|QU5-U20197|Q33-U20198|Q13-U20260|Q46-U20260|Q35-U20322|Q25-U20323|QU6-U20326|Q29-U20327|Q28-U20328|Q07-U20329|Q12-U20329|Q47-U20330|Q30-U20367|Q34-U20368|Q16-U20377|QU9-U20377|Q06-U20378|Q11-U20378|QU7-U20378|Q13-U20381|Q15-U20381|Q10-U20386|QU8-U20386|Q31-U20387|QU4-U20387|Q10-U20390|Q22-U20391|Q42-U20393|Q08-U20425|Q14-U20425|Q21-U20431|Q11-U20437|Q32-U20440|Q12-U20452|Q13-U20452|Q27-U20452|Q23-U20463|Q24-U20469|Q31-U20473|Q26-U20479|Q40-U20480|Q36-U20530|Q06-U20534|Q09-U20534|Q14-U20538|Q37-U20560|Q10-U20574|Q18-U20625|Q08-U20629|Q10-U20633|Q45-U20637|Q11-U20646|Q12-U20647|Q07-U20668|Q06-U20674|Q44-U20735|Q07-U20768|Q08-U20769|Q09-U20771|Q10-U20772|Q11-U20774|Q12-U20779|Q13-U20781|Q43-U20820|Q14-U20825|Q15-U20834|Q16-U20835|Q17-U20842|Q18-U20852|Q05-U20942|Q23-U20943|Q19-U20948|Q20-U20958|Q21-U21010|Q22-U21035|Q39-U90007|Q24-U90008|Q32-U90008|Q13-U90010|Q17-U90011|Q38-U90011|Q33-U90028|Q15-U90039|Q35-U90046|Q09-U90061|Q28-U90070|Q11-U90083|Q27-U90100|Q27-U90120|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 94.57.55.204
4/17/2025 10:10:23 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Renting\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:01:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:23\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:23\",\"MaxFFTime\":\"00:00:23\",\"AvgFFTime\":\"00:00:23\",\"PercentageFFTime\":76.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:05\",\"MaxWaitingTime\":\"00:01:05\"},{\"CategoryName\":\"Buying\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:07\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:07\",\"MaxFFTime\":\"00:00:07\",\"AvgFFTime\":\"00:00:07\",\"PercentageFFTime\":23.33,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:10\",\"MaxWaitingTime\":\"00:00:10\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2 / 2 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:37 | SLA: 100.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:15 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Renting\",\"AverageServiceTimePerCategory\":0.38,\"AverageWaitingTimePerCategory\":1.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Buying\",\"AverageServiceTimePerCategory\":0.12,\"AverageWaitingTimePerCategory\":0.17,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 94.57.55.204
4/17/2025 10:11:25 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:11:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.57.55.204
4/17/2025 10:11:26 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:11:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:11:35 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:11:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:11:44 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:11:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.57.55.204
4/17/2025 10:11:45 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 94.57.55.204
4/17/2025 10:11:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:12:15 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:12:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:12:16 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 94.57.55.204
4/17/2025 10:12:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 94.57.55.204
4/17/2025 10:12:37 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:12:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:14:27 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:14:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:15:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:15:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:16:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:16:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:17:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:17:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:17:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
4/17/2025 10:17:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
4/17/2025 10:18:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:18:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41
4/17/2025 10:18:02 AM | Request Received onLoginClick=> userName: Enoch.fresnell | Client IP: 5.195.225.41
4/17/2025 10:18:02 AM | Response Sent => {"Result":"0","UserID":"44","UserRoleID":"3","UserLevelID":"14-R","UserName":"Enoch.fresnell","Password":"h/HkzblpHKs=","tokenKey":"WJN23HG5ZR"} | Client IP: 5.195.225.41
4/17/2025 10:18:03 AM | Request Received getUserModuleRights=> branchId:0userId: 44 | Client IP: 5.195.225.41
4/17/2025 10:18:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:18:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:18:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
4/17/2025 10:18:14 AM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:18:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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4/17/2025 10:18:18 AM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:18:19 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time 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4/17/2025 10:18:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:18:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:18:32 AM | Request Received getReportData=> fid: 37|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:18:32 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time 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4/17/2025 10:18:56 AM | Request Received getReportData=> fid: 37|47|35|49|48|50|148| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
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4/17/2025 10:19:06 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:19:13 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time 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Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.67\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":\"71.43%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:33:14\",\"WaitingSLACount\":1845,\"WaitingSLAPercentage\":\"89.56%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.10\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":\"78.79%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.73\",\"MaxWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2325,\"PercentageServedTickets\":\"21\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2101,\"WaitingSLAPercentage\":\"88.61%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.80\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":237,\"WaitingSLAPercentage\":\"72.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"5.60\",\"MaxWaitTime\":\"01:14:03\",\"WaitingSLACount\":845,\"WaitingSLAPercentage\":\"77.52%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"6.13\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":725,\"WaitingSLAPercentage\":\"70.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"4.22\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":1448,\"WaitingSLAPercentage\":\"86.97%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"4.52\",\"MaxWaitTime\":\"00:04:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:19:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:19:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:20:14 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:20:20 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":4.84,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":493,\"WaitingSLAPercentage\":88.04,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":7.60,\"AvgWaitTime\":\"00:05:29\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":745,\"WaitingSLAPercentage\":69.63,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"2.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":15.15,\"AvgWaitTime\":\"00:06:26\",\"MaxWaitTime\":\"00:42:12\",\"WaitingSLACount\":1364,\"WaitingSLAPercentage\":60.04,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"8.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.50,\"AvgWaitTime\":\"00:05:40\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":71.43,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.61\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":17.97,\"AvgWaitTime\":\"00:03:23\",\"MaxWaitTime\":\"00:33:14\",\"WaitingSLACount\":1845,\"WaitingSLAPercentage\":89.56,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"12.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.53,\"AvgWaitTime\":\"00:05:05\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":78.79,\"FFTime\":\"17:26:32\",\"AvgFFTime\":\"10:06:37\",\"MaxFFTime\":\"00:17:09\",\"PercentageFFTime\":\"1.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:25:53\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:44\",\"MaxWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:09:36\",\"AvgFFTime\":\"00:09:36\",\"MaxFFTime\":\"00:09:36\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:44\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2325,\"PercentageServedTickets\":20.32,\"AvgWaitTime\":\"00:03:41\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2101,\"WaitingSLAPercentage\":88.61,\"FFTime\":\"06:14:23\",\"AvgFFTime\":\"12:19:26\",\"MaxFFTime\":\"00:03:52\",\"PercentageFFTime\":\"15.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:46:23\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":2.58,\"AvgWaitTime\":\"00:06:48\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":237,\"WaitingSLAPercentage\":72.04,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":8.77,\"AvgWaitTime\":\"00:05:36\",\"MaxWaitTime\":\"01:14:03\",\"WaitingSLACount\":845,\"WaitingSLAPercentage\":77.52,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"21.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":7.53,\"AvgWaitTime\":\"00:06:08\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":725,\"WaitingSLAPercentage\":70.73,\"FFTime\":\"20:30:12\",\"AvgFFTime\":\"17:17:56\",\"MaxFFTime\":\"00:09:47\",\"PercentageFFTime\":\"14.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:45:17\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":14.20,\"AvgWaitTime\":\"00:04:12\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":1448,\"WaitingSLAPercentage\":86.97,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"14.15\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:04:31\",\"MaxWaitTime\":\"00:04:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11441 / 12573 (91.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:49 | Max.: 01:45:16 | SLA: 78.75% (9901)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"3.80\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":493,\"WaitingSLAPercentage\":\"88.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"5.50\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":745,\"WaitingSLAPercentage\":\"69.63%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"6.43\",\"MaxWaitTime\":\"00:42:12\",\"WaitingSLACount\":1364,\"WaitingSLAPercentage\":\"60.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.67\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":\"71.43%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:33:14\",\"WaitingSLACount\":1845,\"WaitingSLAPercentage\":\"89.56%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.10\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":\"78.79%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.73\",\"MaxWaitTime\":\"00:03:44\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2325,\"PercentageServedTickets\":\"21\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2101,\"WaitingSLAPercentage\":\"88.61%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.80\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":237,\"WaitingSLAPercentage\":\"72.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"5.60\",\"MaxWaitTime\":\"01:14:03\",\"WaitingSLACount\":845,\"WaitingSLAPercentage\":\"77.52%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"6.13\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":725,\"WaitingSLAPercentage\":\"70.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"4.22\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":1448,\"WaitingSLAPercentage\":\"86.97%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"4.52\",\"MaxWaitTime\":\"00:04:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:20:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:20:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:21:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:21:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:21:32 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:21:37 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":4.84,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":7.60,\"AvgServiceTime\":\"00:01:54\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"2.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":15.15,\"AvgServiceTime\":\"00:02:57\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"8.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.50,\"AvgServiceTime\":\"00:06:17\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.61\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":17.97,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"12.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.53,\"AvgServiceTime\":\"00:17:09\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":86.89,\"FFTime\":\"17:26:32\",\"AvgFFTime\":\"10:06:37\",\"MaxFFTime\":\"00:17:09\",\"PercentageFFTime\":\"1.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:25:53\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:09:36\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:09:36\",\"AvgFFTime\":\"00:09:36\",\"MaxFFTime\":\"00:09:36\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:44\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2325,\"PercentageServedTickets\":20.32,\"AvgServiceTime\":\"00:03:52\",\"MaxServiceTime\":\"00:51:48\",\"ServiceSLACount\":2314,\"ServiceSLAPercentage\":99.53,\"FFTime\":\"06:14:23\",\"AvgFFTime\":\"12:19:26\",\"MaxFFTime\":\"00:03:52\",\"PercentageFFTime\":\"15.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:46:23\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":2.58,\"AvgServiceTime\":\"00:12:38\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":94.24,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":8.77,\"AvgServiceTime\":\"00:12:31\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":96.31,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"21.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":7.53,\"AvgServiceTime\":\"00:09:47\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":97.44,\"FFTime\":\"20:30:12\",\"AvgFFTime\":\"17:17:56\",\"MaxFFTime\":\"00:09:47\",\"PercentageFFTime\":\"14.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:45:17\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":14.20,\"AvgServiceTime\":\"00:05:09\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":98.71,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"14.15\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11441 / 12573 (91.00%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:10 | Max.: 02:21:27 | SLA: 98.93% (11319)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"3.08\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"1.90\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"2.97\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.28\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":\"18\",\"AvgServiceTime\":\"3.48\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.15\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":\"86.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"9.60\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2325,\"PercentageServedTickets\":\"21\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:51:48\",\"ServiceSLACount\":2314,\"ServiceSLAPercentage\":\"99.53\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"12.65\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":\"94.24\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"12.52\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":\"96.31\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"9.78\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":\"97.44\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"5.15\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":\"98.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:21:59 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:22:04 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":10.71,\"AvgServiceTime\":\"00:02:32\",\"MaxServiceTime\":\"00:04:04\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:07:38\",\"AvgFFTime\":\"00:07:38\",\"MaxFFTime\":\"00:02:32\",\"PercentageFFTime\":\"1.48\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:11:17\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":89.29,\"AvgServiceTime\":\"00:20:16\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":88.00,\"FFTime\":\"08:26:59\",\"AvgFFTime\":\"08:02:27\",\"MaxFFTime\":\"00:20:16\",\"PercentageFFTime\":\"98.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:02:05\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"28 / 28 (100.00%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:18:22 | Max.: 05:17:14 | SLA: 89.29% (25)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"2.55\",\"MaxServiceTime\":\"00:04:04\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":\"90\",\"AvgServiceTime\":\"20.28\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":\"88.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:22:05 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:22:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":4.83,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":7.59,\"AvgServiceTime\":\"00:01:54\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"2.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":15.11,\"AvgServiceTime\":\"00:02:57\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"8.59\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.50,\"AvgServiceTime\":\"00:06:17\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":17.93,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"12.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.53,\"AvgServiceTime\":\"00:17:09\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":86.89,\"FFTime\":\"17:26:32\",\"AvgFFTime\":\"10:06:37\",\"MaxFFTime\":\"00:17:09\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:25:53\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:04:18\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:17:14\",\"AvgFFTime\":\"00:17:14\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:01\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":20.49,\"AvgServiceTime\":\"00:04:03\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":99.40,\"FFTime\":\"14:41:22\",\"AvgFFTime\":\"20:21:53\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"15.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:48:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":2.57,\"AvgServiceTime\":\"00:12:38\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":94.24,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"6.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":8.75,\"AvgServiceTime\":\"00:12:31\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":96.31,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"21.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":7.51,\"AvgServiceTime\":\"00:09:47\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":97.44,\"FFTime\":\"20:30:12\",\"AvgFFTime\":\"17:17:56\",\"MaxFFTime\":\"00:09:47\",\"PercentageFFTime\":\"14.12\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:45:17\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":14.17,\"AvgServiceTime\":\"00:05:09\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":98.71,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"14.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11469 / 12601 (91.02%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:12 | Max.: 05:17:14 | SLA: 98.91% (11344)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"3.08\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"1.90\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"2.97\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.28\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":\"18\",\"AvgServiceTime\":\"3.48\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.15\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":\"86.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.32\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":\"21\",\"AvgServiceTime\":\"4.05\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":\"99.40\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"12.65\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":\"94.24\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"12.52\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":\"96.31\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"9.78\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":\"97.44\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"5.15\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":\"98.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:22:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:22:32 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:22:38 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.75,\"AvgServiceTime\":\"00:19:31\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":90.32,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"2.31\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":8.01,\"AvgServiceTime\":\"00:15:26\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":91.87,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"19.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":10.11,\"AvgServiceTime\":\"00:08:20\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":417,\"ServiceSLAPercentage\":99.52,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"13.32\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":9.53,\"AvgServiceTime\":\"00:06:05\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":98.99,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"9.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":3.57,\"AvgServiceTime\":\"00:06:03\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":98.65,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"3.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":3.43,\"AvgServiceTime\":\"00:07:36\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":99.30,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"4.12\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.75,\"AvgServiceTime\":\"00:33:31\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":87.10,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"3.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":10.52,\"AvgServiceTime\":\"00:08:09\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":98.85,\"FFTime\":\"11:20:07\",\"AvgFFTime\":\"10:51:31\",\"MaxFFTime\":\"00:08:09\",\"PercentageFFTime\":\"13.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:07\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":0.97,\"AvgServiceTime\":\"00:08:00\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":97.50,\"FFTime\":\"05:20:29\",\"AvgFFTime\":\"03:21:11\",\"MaxFFTime\":\"00:08:00\",\"PercentageFFTime\":\"1.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:37:13\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":18.77,\"AvgServiceTime\":\"00:04:31\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"10:36:17\",\"AvgFFTime\":\"05:52:05\",\"MaxFFTime\":\"00:04:31\",\"PercentageFFTime\":\"13.40\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:27:20\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":0.07,\"AvgServiceTime\":\"00:02:32\",\"MaxServiceTime\":\"00:04:04\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:07:38\",\"AvgFFTime\":\"00:07:38\",\"MaxFFTime\":\"00:02:32\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:11:17\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":0.43,\"AvgServiceTime\":\"00:05:14\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:34:15\",\"AvgFFTime\":\"01:14:23\",\"MaxFFTime\":\"00:05:14\",\"PercentageFFTime\":\"0.36\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:13\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":31.10,\"AvgServiceTime\":\"00:02:25\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"11.92\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":0.60,\"AvgServiceTime\":\"00:20:16\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":88.00,\"FFTime\":\"08:26:59\",\"AvgFFTime\":\"08:02:27\",\"MaxFFTime\":\"00:20:16\",\"PercentageFFTime\":\"1.93\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:02:05\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":1.23,\"AvgServiceTime\":\"00:08:10\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":94.12,\"FFTime\":\"06:56:50\",\"AvgFFTime\":\"05:00:41\",\"MaxFFTime\":\"00:08:10\",\"PercentageFFTime\":\"1.59\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:21:57\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.17,\"AvgServiceTime\":\"00:07:13\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.19\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4145 / 4200 (98.69%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:19 | Max.: 07:02:05 | SLA: 98.67% (4090)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"19.53\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":\"90.32\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"15.45\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":\"91.87\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"8.35\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":417,\"ServiceSLAPercentage\":\"99.52\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"10\",\"AvgServiceTime\":\"6.08\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":\"98.99\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"6.07\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":\"98.65\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"7.62\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":\"99.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"33.52\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"87.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":\"98.85\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.02\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":\"97.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"4.52\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.55\",\"MaxServiceTime\":\"00:04:04\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.23\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"32\",\"AvgServiceTime\":\"2.43\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.28\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":\"88.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":\"94.12\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.22\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:23:02 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:23:08 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.75,\"AvgWaitTime\":\"00:07:18\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":75.76,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"2.31\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":8.01,\"AvgWaitTime\":\"00:07:37\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":243,\"WaitingSLAPercentage\":72.32,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"19.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":10.11,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":84.73,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"13.32\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":9.53,\"AvgWaitTime\":\"00:08:35\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":69.46,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"9.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":3.57,\"AvgWaitTime\":\"00:05:49\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":84.67,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"3.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":3.43,\"AvgWaitTime\":\"00:08:16\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":66.20,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"4.12\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.75,\"AvgWaitTime\":\"00:11:14\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":58.06,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"3.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":10.52,\"AvgWaitTime\":\"00:06:41\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":77.85,\"FFTime\":\"11:20:07\",\"AvgFFTime\":\"10:51:31\",\"MaxFFTime\":\"00:08:09\",\"PercentageFFTime\":\"13.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:07\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":0.97,\"AvgWaitTime\":\"00:08:13\",\"MaxWaitTime\":\"00:32:12\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":65.85,\"FFTime\":\"05:20:29\",\"AvgFFTime\":\"03:21:11\",\"MaxFFTime\":\"00:08:00\",\"PercentageFFTime\":\"1.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:37:13\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":18.77,\"AvgWaitTime\":\"00:05:26\",\"MaxWaitTime\":\"00:24:59\",\"WaitingSLACount\":696,\"WaitingSLAPercentage\":89.46,\"FFTime\":\"10:36:17\",\"AvgFFTime\":\"05:52:05\",\"MaxFFTime\":\"00:04:31\",\"PercentageFFTime\":\"13.40\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:27:20\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:03:45\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:07:38\",\"AvgFFTime\":\"00:07:38\",\"MaxFFTime\":\"00:02:32\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:11:17\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":0.43,\"AvgWaitTime\":\"00:04:57\",\"MaxWaitTime\":\"00:10:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":88.89,\"FFTime\":\"01:34:15\",\"AvgFFTime\":\"01:14:23\",\"MaxFFTime\":\"00:05:14\",\"PercentageFFTime\":\"0.36\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:13\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":31.10,\"AvgWaitTime\":\"00:03:30\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":93.90,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"11.92\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":0.60,\"AvgWaitTime\":\"00:04:53\",\"MaxWaitTime\":\"00:26:56\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":88.00,\"FFTime\":\"08:26:59\",\"AvgFFTime\":\"08:02:27\",\"MaxFFTime\":\"00:20:16\",\"PercentageFFTime\":\"1.93\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:02:05\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":1.23,\"AvgWaitTime\":\"00:09:50\",\"MaxWaitTime\":\"00:18:34\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":49.02,\"FFTime\":\"06:56:50\",\"AvgFFTime\":\"05:00:41\",\"MaxFFTime\":\"00:08:10\",\"PercentageFFTime\":\"1.59\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:21:57\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:05:44\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":53.85,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.19\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4145 / 4200 (98.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:37 | Max.: 03:26:23 | SLA: 83.62% (3512)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.30\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"7.62\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":243,\"WaitingSLAPercentage\":\"72.32%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"4.77\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":\"84.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"8.60\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":\"69.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"5.82\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":\"84.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"8.27\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":\"66.20%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"11.23\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"58.06%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"6.70\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":\"77.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.22\",\"MaxWaitTime\":\"00:32:12\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":\"65.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"5.43\",\"MaxWaitTime\":\"00:24:59\",\"WaitingSLACount\":696,\"WaitingSLAPercentage\":\"89.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.77\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.95\",\"MaxWaitTime\":\"00:10:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"32\",\"AvgWaitTime\":\"3.50\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":\"93.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":25,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.88\",\"MaxWaitTime\":\"00:26:56\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":\"88.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"9.85\",\"MaxWaitTime\":\"00:18:34\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"49.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.75\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"53.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:23:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:23:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:23:35 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:23:41 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.48,\"AvgWaitTime\":\"00:07:18\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":75.76,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"1.72\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":5.13,\"AvgWaitTime\":\"00:07:37\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":243,\"WaitingSLAPercentage\":72.32,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"14.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":6.48,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":84.73,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"9.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":6.10,\"AvgWaitTime\":\"00:08:35\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":69.46,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"6.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":2.29,\"AvgWaitTime\":\"00:05:49\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":84.67,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"2.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":2.19,\"AvgWaitTime\":\"00:08:16\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":66.20,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"3.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.48,\"AvgWaitTime\":\"00:11:14\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":58.06,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"2.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":6.74,\"AvgWaitTime\":\"00:06:41\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":77.85,\"FFTime\":\"11:20:07\",\"AvgFFTime\":\"10:51:31\",\"MaxFFTime\":\"00:08:09\",\"PercentageFFTime\":\"10.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:07\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":0.62,\"AvgWaitTime\":\"00:08:13\",\"MaxWaitTime\":\"00:32:12\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":65.85,\"FFTime\":\"05:20:29\",\"AvgFFTime\":\"03:21:11\",\"MaxFFTime\":\"00:08:00\",\"PercentageFFTime\":\"0.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:37:13\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":12.02,\"AvgWaitTime\":\"00:05:26\",\"MaxWaitTime\":\"00:24:59\",\"WaitingSLACount\":696,\"WaitingSLAPercentage\":89.46,\"FFTime\":\"10:36:17\",\"AvgFFTime\":\"05:52:05\",\"MaxFFTime\":\"00:04:31\",\"PercentageFFTime\":\"9.97\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:27:20\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:03:45\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:17:14\",\"AvgFFTime\":\"00:17:14\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:01\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":0.28,\"AvgWaitTime\":\"00:04:57\",\"MaxWaitTime\":\"00:10:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":88.89,\"FFTime\":\"01:34:15\",\"AvgFFTime\":\"01:14:23\",\"MaxFFTime\":\"00:05:14\",\"PercentageFFTime\":\"0.27\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:13\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":19.92,\"AvgWaitTime\":\"00:03:30\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":93.90,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"8.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":36.32,\"AvgWaitTime\":\"00:03:42\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2123,\"WaitingSLAPercentage\":88.61,\"FFTime\":\"14:41:22\",\"AvgFFTime\":\"20:21:53\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"26.99\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:48:28\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":0.79,\"AvgWaitTime\":\"00:09:50\",\"MaxWaitTime\":\"00:18:34\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":49.02,\"FFTime\":\"06:56:50\",\"AvgFFTime\":\"05:00:41\",\"MaxFFTime\":\"00:08:10\",\"PercentageFFTime\":\"1.18\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:21:57\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.11,\"AvgWaitTime\":\"00:05:44\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":53.85,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.14\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6471 / 6572 (98.46%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:55 | Max.: 03:26:23 | SLA: 85.42% (5614)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.30\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"7.62\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":243,\"WaitingSLAPercentage\":\"72.32%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"4.77\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":\"84.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"8.60\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":\"69.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"5.82\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":\"84.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.27\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":\"66.20%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"11.23\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"58.06%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"6.70\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":\"77.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.22\",\"MaxWaitTime\":\"00:32:12\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":\"65.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"13\",\"AvgWaitTime\":\"5.43\",\"MaxWaitTime\":\"00:24:59\",\"WaitingSLACount\":696,\"WaitingSLAPercentage\":\"89.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.75\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.95\",\"MaxWaitTime\":\"00:10:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"3.50\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":\"93.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":\"37\",\"AvgWaitTime\":\"3.70\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2123,\"WaitingSLAPercentage\":\"88.61%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"9.85\",\"MaxWaitTime\":\"00:18:34\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"49.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.75\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"53.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:23:48 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:23:53 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:07:18\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":75.76,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"0.71\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":3.55,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":493,\"WaitingSLAPercentage\":88.04,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":5.58,\"AvgWaitTime\":\"00:05:29\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":745,\"WaitingSLAPercentage\":69.63,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":11.12,\"AvgWaitTime\":\"00:06:26\",\"MaxWaitTime\":\"00:42:12\",\"WaitingSLACount\":1364,\"WaitingSLAPercentage\":60.04,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:05:40\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":45,\"WaitingSLAPercentage\":71.43,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":2.13,\"AvgWaitTime\":\"00:07:37\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":243,\"WaitingSLAPercentage\":72.32,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":13.19,\"AvgWaitTime\":\"00:03:23\",\"MaxWaitTime\":\"00:33:14\",\"WaitingSLACount\":1845,\"WaitingSLAPercentage\":89.56,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"8.38\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":2.69,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":84.73,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"4.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.53,\"AvgWaitTime\":\"00:08:35\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":69.46,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"2.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:05:49\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":84.67,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"1.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":0.91,\"AvgWaitTime\":\"00:08:16\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":66.20,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"1.26\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:11:14\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":58.06,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"1.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"Intl Driving 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Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":8.27,\"AvgWaitTime\":\"00:03:30\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":93.90,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"3.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":15.08,\"AvgWaitTime\":\"00:03:42\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2123,\"WaitingSLAPercentage\":88.61,\"FFTime\":\"14:41:22\",\"AvgFFTime\":\"20:21:53\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.15\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:48:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":1.89,\"AvgWaitTime\":\"00:06:48\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":237,\"WaitingSLAPercentage\":72.04,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"4.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":6.44,\"AvgWaitTime\":\"00:05:36\",\"MaxWaitTime\":\"01:14:03\",\"WaitingSLACount\":845,\"WaitingSLAPercentage\":77.52,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"14.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration 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Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":10.43,\"AvgWaitTime\":\"00:04:12\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":1448,\"WaitingSLAPercentage\":86.97,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"9.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:05:44\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":53.85,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:04:31\",\"MaxWaitTime\":\"00:04:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15586 / 16773 (92.92%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:01 | Max.: 03:26:23 | SLA: 79.97% (13413)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.30\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"3.80\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":493,\"WaitingSLAPercentage\":\"88.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.50\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":745,\"WaitingSLAPercentage\":\"69.63%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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TEST\",\"CountServedTickets\":2475,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"3.63\",\"MaxWaitTime\":\"00:36:11\",\"WaitingSLACount\":2200,\"WaitingSLAPercentage\":\"88.75%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.60\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":282,\"WaitingSLAPercentage\":\"69.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.82\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":127,\"WaitingSLAPercentage\":\"84.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.27\",\"MaxWaitTime\":\"00:34:38\",\"WaitingSLACount\":94,\"WaitingSLAPercentage\":\"66.20%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"11.23\",\"MaxWaitTime\":\"00:40:06\",\"WaitingSLACount\":18,\"WaitingSLAPercentage\":\"58.06%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.10\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":52,\"WaitingSLAPercentage\":\"78.79%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.70\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":355,\"WaitingSLAPercentage\":\"77.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.22\",\"MaxWaitTime\":\"00:32:12\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":\"65.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"5.43\",\"MaxWaitTime\":\"00:24:59\",\"WaitingSLACount\":696,\"WaitingSLAPercentage\":\"89.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.75\",\"MaxWaitTime\":\"00:08:10\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.95\",\"MaxWaitTime\":\"00:10:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"3.50\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":1217,\"WaitingSLAPercentage\":\"93.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"3.70\",\"MaxWaitTime\":\"00:47:32\",\"WaitingSLACount\":2123,\"WaitingSLAPercentage\":\"88.61%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"6.80\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":237,\"WaitingSLAPercentage\":\"72.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"5.60\",\"MaxWaitTime\":\"01:14:03\",\"WaitingSLACount\":845,\"WaitingSLAPercentage\":\"77.52%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"6.13\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":725,\"WaitingSLAPercentage\":\"70.73%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"9.85\",\"MaxWaitTime\":\"00:18:34\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":\"49.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"4.22\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":1448,\"WaitingSLAPercentage\":\"86.97%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.75\",\"MaxWaitTime\":\"00:07:50\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"53.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"4.52\",\"MaxWaitTime\":\"00:04:31\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:24:01 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:24:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:24:17 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:24:25 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgServiceTime\":\"00:19:31\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":90.32,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"0.71\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":3.55,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":5.58,\"AvgServiceTime\":\"00:01:54\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":11.12,\"AvgServiceTime\":\"00:02:57\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.37,\"AvgServiceTime\":\"00:06:17\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":2.13,\"AvgServiceTime\":\"00:15:26\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":91.87,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":13.19,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"8.38\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":2.69,\"AvgServiceTime\":\"00:08:20\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":417,\"ServiceSLAPercentage\":99.52,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"4.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.53,\"AvgServiceTime\":\"00:06:05\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":98.99,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"2.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":0.95,\"AvgServiceTime\":\"00:06:03\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":98.65,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"1.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":0.91,\"AvgServiceTime\":\"00:07:36\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":99.30,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"1.26\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgServiceTime\":\"00:33:31\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":87.10,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"1.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.39,\"AvgServiceTime\":\"00:17:09\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":86.89,\"FFTime\":\"17:26:32\",\"AvgFFTime\":\"10:06:37\",\"MaxFFTime\":\"00:17:09\",\"PercentageFFTime\":\"1.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:25:53\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":2.80,\"AvgServiceTime\":\"00:08:09\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":98.85,\"FFTime\":\"11:20:07\",\"AvgFFTime\":\"10:51:31\",\"MaxFFTime\":\"00:08:09\",\"PercentageFFTime\":\"4.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:07\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":0.26,\"AvgServiceTime\":\"00:08:00\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":97.50,\"FFTime\":\"05:20:29\",\"AvgFFTime\":\"03:21:11\",\"MaxFFTime\":\"00:08:00\",\"PercentageFFTime\":\"0.38\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:37:13\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":4.99,\"AvgServiceTime\":\"00:04:31\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"10:36:17\",\"AvgFFTime\":\"05:52:05\",\"MaxFFTime\":\"00:04:31\",\"PercentageFFTime\":\"4.12\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:27:20\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:04:18\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:17:14\",\"AvgFFTime\":\"00:17:14\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:01\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:05:14\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:34:15\",\"AvgFFTime\":\"01:14:23\",\"MaxFFTime\":\"00:05:14\",\"PercentageFFTime\":\"0.11\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:13\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":8.27,\"AvgServiceTime\":\"00:02:25\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"3.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":15.08,\"AvgServiceTime\":\"00:04:03\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":99.40,\"FFTime\":\"14:41:22\",\"AvgFFTime\":\"20:21:53\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.15\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:48:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":1.89,\"AvgServiceTime\":\"00:12:38\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":94.24,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"4.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":6.44,\"AvgServiceTime\":\"00:12:31\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":96.31,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"14.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":5.52,\"AvgServiceTime\":\"00:09:47\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":97.44,\"FFTime\":\"20:30:12\",\"AvgFFTime\":\"17:17:56\",\"MaxFFTime\":\"00:09:47\",\"PercentageFFTime\":\"9.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:45:17\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":0.33,\"AvgServiceTime\":\"00:08:10\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":94.12,\"FFTime\":\"06:56:50\",\"AvgFFTime\":\"05:00:41\",\"MaxFFTime\":\"00:08:10\",\"PercentageFFTime\":\"0.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:21:57\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":10.43,\"AvgServiceTime\":\"00:05:09\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":98.71,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"9.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.04,\"AvgServiceTime\":\"00:07:13\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15586 / 16773 (92.92%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:28 | Max.: 07:02:05 | SLA: 98.86% (15409)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"19.53\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":\"90.32\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"3.08\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"1.90\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"2.97\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.28\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"15.45\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":\"91.87\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2475,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.30\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":2473,\"ServiceSLAPercentage\":\"99.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"6.08\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":\"98.99\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.07\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":\"98.65\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.62\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":\"99.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"33.52\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"87.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.15\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":\"86.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":\"98.85\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.02\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":\"97.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.52\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.32\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.23\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"2.43\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.05\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":\"99.40\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.65\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":\"94.24\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"12.52\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":\"96.31\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"9.78\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":\"97.44\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":\"94.12\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"5.15\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":\"98.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.22\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:24:32 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-01-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:24:35 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:24:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:24:39 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgServiceTime\":\"00:19:31\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":90.32,\"FFTime\":\"10:05:19\",\"AvgFFTime\":\"07:33:40\",\"MaxFFTime\":\"00:19:31\",\"PercentageFFTime\":\"0.71\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:01:07\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":3.55,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:27:49\",\"AvgFFTime\":\"04:05:51\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:24:03\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":5.58,\"AvgServiceTime\":\"00:01:54\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"03:36:27\",\"AvgFFTime\":\"04:50:02\",\"MaxFFTime\":\"00:01:54\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:46:04\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":11.12,\"AvgServiceTime\":\"00:02:57\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":99.77,\"FFTime\":\"13:26:49\",\"AvgFFTime\":\"08:51:48\",\"MaxFFTime\":\"00:02:57\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:25:29\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":0.37,\"AvgServiceTime\":\"00:06:17\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:58:24\",\"AvgFFTime\":\"02:45:42\",\"MaxFFTime\":\"00:06:17\",\"PercentageFFTime\":\"0.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:45:59\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":2.13,\"AvgServiceTime\":\"00:15:26\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":91.87,\"FFTime\":\"13:27:04\",\"AvgFFTime\":\"01:57:33\",\"MaxFFTime\":\"00:15:26\",\"PercentageFFTime\":\"6.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:26:05\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2056,\"PercentageServedTickets\":13.19,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:18:47\",\"ServiceSLACount\":2056,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"23:19:25\",\"AvgFFTime\":\"05:20:00\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"8.38\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:29:22\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":419,\"PercentageServedTickets\":2.69,\"AvgServiceTime\":\"00:08:20\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":417,\"ServiceSLAPercentage\":99.52,\"FFTime\":\"10:15:59\",\"AvgFFTime\":\"09:33:55\",\"MaxFFTime\":\"00:08:20\",\"PercentageFFTime\":\"4.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:19:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.53,\"AvgServiceTime\":\"00:06:05\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":98.99,\"FFTime\":\"16:03:39\",\"AvgFFTime\":\"08:13:28\",\"MaxFFTime\":\"00:06:05\",\"PercentageFFTime\":\"2.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:08:20\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":0.95,\"AvgServiceTime\":\"00:06:03\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":98.65,\"FFTime\":\"14:56:54\",\"AvgFFTime\":\"07:09:59\",\"MaxFFTime\":\"00:06:03\",\"PercentageFFTime\":\"1.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:32:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":0.91,\"AvgServiceTime\":\"00:07:36\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":99.30,\"FFTime\":\"18:00:31\",\"AvgFFTime\":\"07:01:52\",\"MaxFFTime\":\"00:07:36\",\"PercentageFFTime\":\"1.26\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:34:10\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.20,\"AvgServiceTime\":\"00:33:31\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":87.10,\"FFTime\":\"17:19:02\",\"AvgFFTime\":\"12:42:34\",\"MaxFFTime\":\"00:33:31\",\"PercentageFFTime\":\"1.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:48:28\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.39,\"AvgServiceTime\":\"00:17:09\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":86.89,\"FFTime\":\"17:26:32\",\"AvgFFTime\":\"10:06:37\",\"MaxFFTime\":\"00:17:09\",\"PercentageFFTime\":\"1.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:25:53\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":2.80,\"AvgServiceTime\":\"00:08:09\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":98.85,\"FFTime\":\"11:20:07\",\"AvgFFTime\":\"10:51:31\",\"MaxFFTime\":\"00:08:09\",\"PercentageFFTime\":\"4.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:07\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":0.26,\"AvgServiceTime\":\"00:08:00\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":97.50,\"FFTime\":\"05:20:29\",\"AvgFFTime\":\"03:21:11\",\"MaxFFTime\":\"00:08:00\",\"PercentageFFTime\":\"0.38\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:37:13\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":4.99,\"AvgServiceTime\":\"00:04:31\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"10:36:17\",\"AvgFFTime\":\"05:52:05\",\"MaxFFTime\":\"00:04:31\",\"PercentageFFTime\":\"4.12\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"22:27:20\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:04:18\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:17:14\",\"AvgFFTime\":\"00:17:14\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:01\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:05:14\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:34:15\",\"AvgFFTime\":\"01:14:23\",\"MaxFFTime\":\"00:05:14\",\"PercentageFFTime\":\"0.11\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:13\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":8.27,\"AvgServiceTime\":\"00:02:25\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"04:08:46\",\"AvgFFTime\":\"04:47:41\",\"MaxFFTime\":\"00:02:25\",\"PercentageFFTime\":\"3.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:31:20\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":15.08,\"AvgServiceTime\":\"00:04:03\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":99.40,\"FFTime\":\"14:41:22\",\"AvgFFTime\":\"20:21:53\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.15\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:48:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":1.89,\"AvgServiceTime\":\"00:12:38\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":94.24,\"FFTime\":\"14:09:29\",\"AvgFFTime\":\"16:45:50\",\"MaxFFTime\":\"00:12:38\",\"PercentageFFTime\":\"4.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:12:20\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":6.44,\"AvgServiceTime\":\"00:12:31\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":96.31,\"FFTime\":\"17:20:10\",\"AvgFFTime\":\"18:29:12\",\"MaxFFTime\":\"00:12:31\",\"PercentageFFTime\":\"14.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:40:23\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":5.52,\"AvgServiceTime\":\"00:09:47\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":97.44,\"FFTime\":\"20:30:12\",\"AvgFFTime\":\"17:17:56\",\"MaxFFTime\":\"00:09:47\",\"PercentageFFTime\":\"9.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:45:17\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":0.33,\"AvgServiceTime\":\"00:08:10\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":94.12,\"FFTime\":\"06:56:50\",\"AvgFFTime\":\"05:00:41\",\"MaxFFTime\":\"00:08:10\",\"PercentageFFTime\":\"0.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:21:57\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":10.43,\"AvgServiceTime\":\"00:05:09\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":98.71,\"FFTime\":\"19:32:36\",\"AvgFFTime\":\"20:48:43\",\"MaxFFTime\":\"00:05:09\",\"PercentageFFTime\":\"9.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:43:01\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":0.04,\"AvgServiceTime\":\"00:07:13\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:50:32\",\"AvgFFTime\":\"00:49:30\",\"MaxFFTime\":\"00:07:13\",\"PercentageFFTime\":\"0.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:40:14\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:04:31\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15586 / 16773 (92.92%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:28 | Max.: 07:02:05 | SLA: 98.86% (15409)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"19.53\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":\"90.32\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":554,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"3.08\",\"MaxServiceTime\":\"00:20:59\",\"ServiceSLACount\":554,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":870,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"1.90\",\"MaxServiceTime\":\"00:53:31\",\"ServiceSLACount\":868,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1733,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"2.97\",\"MaxServiceTime\":\"01:51:42\",\"ServiceSLACount\":1729,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":57,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.28\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":332,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"15.45\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":305,\"ServiceSLAPercentage\":\"91.87\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2475,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.30\",\"MaxServiceTime\":\"00:35:57\",\"ServiceSLACount\":2473,\"ServiceSLAPercentage\":\"99.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"6.08\",\"MaxServiceTime\":\"00:47:52\",\"ServiceSLACount\":391,\"ServiceSLAPercentage\":\"98.99\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":148,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.07\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":\"98.65\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":142,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.62\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":141,\"ServiceSLAPercentage\":\"99.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"33.52\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"87.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.15\",\"MaxServiceTime\":\"01:13:59\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":\"86.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":436,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:43:50\",\"ServiceSLACount\":431,\"ServiceSLAPercentage\":\"98.85\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":40,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.02\",\"MaxServiceTime\":\"00:35:07\",\"ServiceSLACount\":39,\"ServiceSLAPercentage\":\"97.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":778,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.52\",\"MaxServiceTime\":\"00:25:21\",\"ServiceSLACount\":778,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.32\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":18,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.23\",\"MaxServiceTime\":\"00:12:20\",\"ServiceSLACount\":18,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1289,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"2.43\",\"MaxServiceTime\":\"00:33:16\",\"ServiceSLACount\":1289,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2350,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.05\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":2336,\"ServiceSLAPercentage\":\"99.40\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":295,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.65\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":278,\"ServiceSLAPercentage\":\"94.24\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1003,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"12.52\",\"MaxServiceTime\":\"01:04:40\",\"ServiceSLACount\":966,\"ServiceSLAPercentage\":\"96.31\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":861,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"9.78\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":839,\"ServiceSLAPercentage\":\"97.44\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":51,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.17\",\"MaxServiceTime\":\"00:59:56\",\"ServiceSLACount\":48,\"ServiceSLAPercentage\":\"94.12\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1625,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"5.15\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":1604,\"ServiceSLAPercentage\":\"98.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":7,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.22\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:25:11 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:25:18 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:11:22\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":2.81,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"1.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":5.46,\"AvgServiceTime\":\"00:02:39\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":99.42,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":11.11,\"AvgServiceTime\":\"00:03:03\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":99.50,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.26,\"AvgServiceTime\":\"00:04:43\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":1.42,\"AvgServiceTime\":\"00:13:43\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"3.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":13.41,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:25:26\",\"ServiceSLACount\":1700,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"9.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":2.91,\"AvgServiceTime\":\"00:08:41\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":97.56,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"4.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":3.21,\"AvgServiceTime\":\"00:06:51\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":98.28,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"4.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":1.06,\"AvgServiceTime\":\"00:05:56\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"1.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:08:23\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"1.29\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.17,\"AvgServiceTime\":\"00:20:06\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":86.36,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"0.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":0.47,\"AvgServiceTime\":\"00:15:07\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":95.00,\"FFTime\":\"15:07:05\",\"AvgFFTime\":\"07:10:55\",\"MaxFFTime\":\"00:15:07\",\"PercentageFFTime\":\"1.33\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:30:48\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":3.30,\"AvgServiceTime\":\"00:08:43\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":99.04,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"5.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.48,\"AvgServiceTime\":\"00:08:48\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":90.16,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"0.79\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":4.09,\"AvgServiceTime\":\"00:04:41\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":99.61,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"3.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":0.11,\"AvgServiceTime\":\"00:02:16\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:31:57\",\"AvgFFTime\":\"00:28:02\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:00:34\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:04:35\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":7.30,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":99.57,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"4.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":15.00,\"AvgServiceTime\":\"00:03:45\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":99.63,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"10.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":1.53,\"AvgServiceTime\":\"00:12:36\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":93.30,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"3.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":6.52,\"AvgServiceTime\":\"00:12:06\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":96.00,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":5.45,\"AvgServiceTime\":\"00:08:39\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":98.26,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"8.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:09:30\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"1.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":11.93,\"AvgServiceTime\":\"00:04:23\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":99.34,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"9.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:02:06\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12675 / 13744 (92.22%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:23 | Max.: 03:01:08 | SLA: 98.85% (12529)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.37\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"2.65\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":\"99.42\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"3.05\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":\"99.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.72\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"13.73\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":2069,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":2060,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"6.85\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":\"98.28\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"5.95\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.12\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":\"86.36\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"95.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"8.72\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":\"99.04\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.80\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"90.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.70\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":\"99.61\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.28\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.77\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":\"99.63\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.60\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"93.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"12.12\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":\"96.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"8.65\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":\"98.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"9.50\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.40\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":\"99.34\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.12\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:25:26 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:25:32 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:11:22\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":2.81,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"1.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":5.46,\"AvgServiceTime\":\"00:02:39\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":99.42,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":11.11,\"AvgServiceTime\":\"00:03:03\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":99.50,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.26,\"AvgServiceTime\":\"00:04:43\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":1.42,\"AvgServiceTime\":\"00:13:43\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"3.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":13.41,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:25:26\",\"ServiceSLACount\":1700,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"9.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":2.91,\"AvgServiceTime\":\"00:08:41\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":97.56,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"4.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":3.21,\"AvgServiceTime\":\"00:06:51\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":98.28,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"4.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":1.06,\"AvgServiceTime\":\"00:05:56\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"1.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:08:23\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"1.29\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.17,\"AvgServiceTime\":\"00:20:06\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":86.36,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"0.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"Intl Driving 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Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.48,\"AvgServiceTime\":\"00:08:48\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":90.16,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"0.79\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":4.09,\"AvgServiceTime\":\"00:04:41\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":99.61,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"3.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":0.11,\"AvgServiceTime\":\"00:02:16\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:31:57\",\"AvgFFTime\":\"00:28:02\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:00:34\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:04:35\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":7.30,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":99.57,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"4.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":15.00,\"AvgServiceTime\":\"00:03:45\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":99.63,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"10.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":1.53,\"AvgServiceTime\":\"00:12:36\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":93.30,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"3.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":6.52,\"AvgServiceTime\":\"00:12:06\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":96.00,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":5.45,\"AvgServiceTime\":\"00:08:39\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":98.26,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"8.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:09:30\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"1.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":11.93,\"AvgServiceTime\":\"00:04:23\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":99.34,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"9.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:02:06\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12675 / 13744 (92.22%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:23 | Max.: 03:01:08 | SLA: 98.85% (12529)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.37\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"2.65\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":\"99.42\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"3.05\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":\"99.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.72\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"13.73\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":2069,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":2060,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"6.85\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":\"98.28\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"5.95\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.12\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":\"86.36\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"95.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"8.72\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":\"99.04\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.80\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"90.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.70\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":\"99.61\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.28\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.77\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":\"99.63\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.60\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"93.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"12.12\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":\"96.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"8.65\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":\"98.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"9.50\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.40\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":\"99.34\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.12\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:25:56 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:26:01 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:06:00\",\"MaxWaitTime\":\"00:23:06\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":2.81,\"AvgWaitTime\":\"00:03:25\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":90.76,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"1.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:04:26\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":1.42,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"01:14:21\",\"WaitingSLACount\":161,\"WaitingSLAPercentage\":87.03,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"3.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":13.41,\"AvgWaitTime\":\"00:04:04\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":86.39,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"9.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":2.91,\"AvgWaitTime\":\"00:04:33\",\"MaxWaitTime\":\"00:28:44\",\"WaitingSLACount\":316,\"WaitingSLAPercentage\":85.64,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"4.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":3.21,\"AvgWaitTime\":\"00:08:37\",\"MaxWaitTime\":\"01:41:46\",\"WaitingSLACount\":286,\"WaitingSLAPercentage\":69.59,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"4.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":1.06,\"AvgWaitTime\":\"00:06:47\",\"MaxWaitTime\":\"00:33:11\",\"WaitingSLACount\":103,\"WaitingSLAPercentage\":76.87,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"1.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgWaitTime\":\"00:04:28\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":86.92,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"1.29\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":95.45,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"0.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"Intl Driving 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Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":7.30,\"AvgWaitTime\":\"00:03:28\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":92.90,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"4.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":15.00,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":88.64,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"10.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"},{\"CategoryName\":\"Registration 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Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":11.93,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":88.18,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"9.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:08:13\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator 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\"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12675 / 13744 (92.22%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:51 | Max.: 02:38:19 | SLA: 79.44% (10918)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic 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Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.47\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":\"86.92%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"95.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"7.53\",\"MaxWaitTime\":\"00:34:16\",\"WaitingSLACount\":314,\"WaitingSLAPercentage\":\"70.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.42\",\"MaxWaitTime\":\"00:37:13\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":\"80.95%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"4.87\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"92.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.03\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":\"86.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.53\",\"MaxWaitTime\":\"00:19:05\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"87.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"3.48\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":\"92.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":\"88.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"4.78\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":\"79.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"4.63\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":\"80.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.48\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":\"69.96%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.90\",\"MaxWaitTime\":\"01:00:00\",\"WaitingSLACount\":88,\"WaitingSLAPercentage\":\"83.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":\"88.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.23\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:26:17 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:26:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:26:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:27:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":3.82,\"AvgWaitTime\":\"00:03:25\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":90.76,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"2.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":7.42,\"AvgWaitTime\":\"00:08:46\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":54.55,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"3.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":15.10,\"AvgWaitTime\":\"00:04:56\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":61.12,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"9.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.35,\"AvgWaitTime\":\"00:04:26\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:04\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":86.39,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"13.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":0.64,\"AvgWaitTime\":\"00:03:24\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":88.89,\"FFTime\":\"15:07:05\",\"AvgFFTime\":\"07:10:55\",\"MaxFFTime\":\"00:15:07\",\"PercentageFFTime\":\"1.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:30:48\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:55\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"00:13:24\",\"AvgFFTime\":\"00:10:53\",\"MaxFFTime\":\"00:01:29\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:39:11\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":19.78,\"AvgWaitTime\":\"00:03:50\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1670,\"WaitingSLAPercentage\":88.78,\"FFTime\":\"16:57:00\",\"AvgFFTime\":\"10:59:32\",\"MaxFFTime\":\"00:03:40\",\"PercentageFFTime\":\"14.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:09:52\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":2.08,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":79.72,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"5.27\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":8.86,\"AvgWaitTime\":\"00:04:38\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":80.18,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"21.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":7.41,\"AvgWaitTime\":\"00:05:28\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":69.96,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"12.88\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":16.21,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":88.18,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"14.32\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9326 / 10340 (90.19%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:42 | Max.: 02:38:19 | SLA: 77.84% (8049)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"3.43\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":\"90.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"8.78\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":\"54.55%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"4.93\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":\"61.12%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.43\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":\"81.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"4.08\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":\"86.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"3.85\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1670,\"WaitingSLAPercentage\":\"88.78%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"4.78\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":\"79.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"4.63\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":\"80.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"5.48\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":\"69.96%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":\"88.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:27:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:27:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:28:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:28:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:29:16 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:29:24 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":3.82,\"AvgWaitTime\":\"00:03:25\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":90.76,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"2.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":7.42,\"AvgWaitTime\":\"00:08:46\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":54.55,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"3.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":15.10,\"AvgWaitTime\":\"00:04:56\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":61.12,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"9.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.35,\"AvgWaitTime\":\"00:04:26\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":18.23,\"AvgWaitTime\":\"00:04:04\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":86.39,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"13.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Intl Driving 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Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:55\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"00:13:24\",\"AvgFFTime\":\"00:10:53\",\"MaxFFTime\":\"00:01:29\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:39:11\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":19.78,\"AvgWaitTime\":\"00:03:50\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1670,\"WaitingSLAPercentage\":88.78,\"FFTime\":\"16:57:00\",\"AvgFFTime\":\"10:59:32\",\"MaxFFTime\":\"00:03:40\",\"PercentageFFTime\":\"14.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:09:52\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":2.08,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":79.72,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"5.27\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":8.86,\"AvgWaitTime\":\"00:04:38\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":80.18,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"21.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":7.41,\"AvgWaitTime\":\"00:05:28\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":69.96,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"12.88\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":16.21,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":88.18,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"14.32\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9326 / 10340 (90.19%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:42 | Max.: 02:38:19 | SLA: 77.84% (8049)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"3.43\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":\"90.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"8.78\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":\"54.55%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"4.93\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":\"61.12%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.43\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":\"81.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"4.08\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":\"86.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"3.85\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1670,\"WaitingSLAPercentage\":\"88.78%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"4.78\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":\"79.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"9\",\"AvgWaitTime\":\"4.63\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":\"80.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"5.48\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":\"69.96%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":\"88.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:29:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:29:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:29:45 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:29:52 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":3.82,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"2.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":7.42,\"AvgServiceTime\":\"00:02:39\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":99.42,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"3.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":15.10,\"AvgServiceTime\":\"00:03:03\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":99.50,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"9.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.35,\"AvgServiceTime\":\"00:04:43\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":18.23,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:25:26\",\"ServiceSLACount\":1700,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"13.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":0.64,\"AvgServiceTime\":\"00:15:07\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":95.00,\"FFTime\":\"15:07:05\",\"AvgFFTime\":\"07:10:55\",\"MaxFFTime\":\"00:15:07\",\"PercentageFFTime\":\"1.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:30:48\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.10,\"AvgServiceTime\":\"00:01:29\",\"MaxServiceTime\":\"00:06:40\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:13:24\",\"AvgFFTime\":\"00:10:53\",\"MaxFFTime\":\"00:01:29\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:39:11\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":19.78,\"AvgServiceTime\":\"00:03:40\",\"MaxServiceTime\":\"00:58:02\",\"ServiceSLACount\":1840,\"ServiceSLAPercentage\":99.73,\"FFTime\":\"16:57:00\",\"AvgFFTime\":\"10:59:32\",\"MaxFFTime\":\"00:03:40\",\"PercentageFFTime\":\"14.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:09:52\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":2.08,\"AvgServiceTime\":\"00:12:36\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":93.30,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"5.27\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":8.86,\"AvgServiceTime\":\"00:12:06\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":96.00,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"21.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":7.41,\"AvgServiceTime\":\"00:08:39\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":98.26,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"12.88\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":16.21,\"AvgServiceTime\":\"00:04:23\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":99.34,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"14.32\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"9326 / 10340 (90.19%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:58 | Max.: 01:43:54 | SLA: 99.07% (9239)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"2.65\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":\"99.42\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"3.05\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":\"99.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.72\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"3.70\",\"MaxServiceTime\":\"00:25:26\",\"ServiceSLACount\":1700,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"95.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"1.48\",\"MaxServiceTime\":\"00:06:40\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1845,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.67\",\"MaxServiceTime\":\"00:58:02\",\"ServiceSLACount\":1840,\"ServiceSLAPercentage\":\"99.73\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"12.60\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"93.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"12.12\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":\"96.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"8.65\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":\"98.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.40\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":\"99.34\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:30:16 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:30:24 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":8.20,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:18:33\",\"AvgFFTime\":\"00:17:09\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"4.79\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:23\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":91.80,\"AvgServiceTime\":\"00:06:35\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":96.43,\"FFTime\":\"06:08:40\",\"AvgFFTime\":\"03:37:53\",\"MaxFFTime\":\"00:06:35\",\"PercentageFFTime\":\"95.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:36\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"61 / 61 (100.00%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:20 | Max.: 01:19:01 | SLA: 96.72% (59)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"9\",\"AvgServiceTime\":\"3.72\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":\"92\",\"AvgServiceTime\":\"6.58\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":\"96.43\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:30:32 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:30:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:31:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:31:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:32:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:32:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:33:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:33:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:34:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:34:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:35:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:35:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:36:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:36:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:37:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:38:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:38:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:39:32 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:39:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:39:48 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:39:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:40:38 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:40:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:41:35 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:41:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:43:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:43:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:44:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:44:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:45:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:46:11 AM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:46:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41
4/17/2025 10:46:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
4/17/2025 10:46:17 AM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:46:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:46:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:46:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:46:33 AM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:47:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:47:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:47:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:47:55 AM | Request Received getDashboardData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:48:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:48:23 AM | Request Received getDashboardData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
4/17/2025 10:48:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:48:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
4/17/2025 10:49:19 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:MOT-Mock Test|PAY-Payment|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:49:25 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.77,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.73,\"AvgWaitTime\":\"00:04:02\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":86.67,\"AvgServiceTime\":\"00:02:16\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":0,\"FFTime\":\"00:31:57\",\"MaxFFTime\":\"00:28:02\",\"AvgFFTime\":\"00:02:16\",\"PercentageFFTime\":0.45,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:00:34\",\"MaxWaitingTime\":\"00:24:58\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":1937,\"PercentageIssuedTickets\":99.23,\"ServedTicketsPerCategory\":1901,\"PercentageServedTickets\":99.27,\"AvgWaitTime\":\"00:03:53\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":88.64,\"AvgServiceTime\":\"00:03:45\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":99.63,\"NoShowTickets\":31,\"PercentageNoShowTickets\":1.59,\"UnqualifiedTickets\":5,\"FFTime\":\"23:05:40\",\"MaxFFTime\":\"14:37:25\",\"AvgFFTime\":\"00:03:45\",\"PercentageFFTime\":99.55,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:15:28\",\"MaxWaitingTime\":\"02:38:19\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1915 / 1952 (98.10%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:53 | SLA: 88.63%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:03:44 | SLA: 99.63%\"},{\"colName\":\"No Show\",\"colValue\":\"32 (1.64%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.28,\"AverageWaitingTimePerCategory\":4.04,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.76,\"AverageWaitingTimePerCategory\":3.89,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:49:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:49:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:50:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:50:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:51:14 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:MOT-Mock Test|PAY-Payment|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:51:20 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":0.73,\"AvgWaitTime\":\"00:04:02\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":86.67,\"FFTime\":\"00:31:57\",\"AvgFFTime\":\"00:28:02\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"0.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:00:34\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":99.27,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":88.64,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"99.55\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"1915 / 1952 (98.10%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:53 | Max.: 02:38:19 | SLA: 88.63% (1730)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.03\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":\"86.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":\"88.64%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:51:27 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:51:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:51:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:51:35 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:06:00\",\"MaxWaitTime\":\"00:23:06\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":2.81,\"AvgWaitTime\":\"00:03:25\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":90.76,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"1.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":5.46,\"AvgWaitTime\":\"00:08:46\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":54.55,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":11.11,\"AvgWaitTime\":\"00:04:56\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":61.12,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.26,\"AvgWaitTime\":\"00:04:26\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":81.58,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":1.42,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"01:14:21\",\"WaitingSLACount\":161,\"WaitingSLAPercentage\":87.03,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"3.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":13.41,\"AvgWaitTime\":\"00:04:04\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1473,\"WaitingSLAPercentage\":86.39,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"9.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":2.91,\"AvgWaitTime\":\"00:04:33\",\"MaxWaitTime\":\"00:28:44\",\"WaitingSLACount\":316,\"WaitingSLAPercentage\":85.64,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"4.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":3.21,\"AvgWaitTime\":\"00:08:37\",\"MaxWaitTime\":\"01:41:46\",\"WaitingSLACount\":286,\"WaitingSLAPercentage\":69.59,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"4.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":1.06,\"AvgWaitTime\":\"00:06:47\",\"MaxWaitTime\":\"00:33:11\",\"WaitingSLACount\":103,\"WaitingSLAPercentage\":76.87,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"1.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgWaitTime\":\"00:04:28\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":86.92,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"1.29\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.17,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":95.45,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"0.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:03:24\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":88.89,\"FFTime\":\"15:07:05\",\"AvgFFTime\":\"07:10:55\",\"MaxFFTime\":\"00:15:07\",\"PercentageFFTime\":\"1.33\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:30:48\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":3.30,\"AvgWaitTime\":\"00:07:32\",\"MaxWaitTime\":\"00:34:16\",\"WaitingSLACount\":314,\"WaitingSLAPercentage\":70.72,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"5.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.48,\"AvgWaitTime\":\"00:05:25\",\"MaxWaitTime\":\"00:37:13\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":80.95,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"0.79\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":4.09,\"AvgWaitTime\":\"00:04:52\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":92.40,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"3.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":0.11,\"AvgWaitTime\":\"00:04:02\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":86.67,\"FFTime\":\"00:31:57\",\"AvgFFTime\":\"00:28:02\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:00:34\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.19,\"AvgWaitTime\":\"00:05:31\",\"MaxWaitTime\":\"00:19:05\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":87.50,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":7.30,\"AvgWaitTime\":\"00:03:28\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":92.90,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"4.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":15.00,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":88.64,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"10.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":1.53,\"AvgWaitTime\":\"00:04:46\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":79.72,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"3.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":6.52,\"AvgWaitTime\":\"00:04:38\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":80.18,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":5.45,\"AvgWaitTime\":\"00:05:28\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":69.96,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"8.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgWaitTime\":\"00:05:53\",\"MaxWaitTime\":\"01:00:00\",\"WaitingSLACount\":88,\"WaitingSLAPercentage\":83.02,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"1.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":11.93,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":88.18,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"9.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:08:13\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12675 / 13744 (92.22%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:51 | Max.: 02:38:19 | SLA: 79.44% (10918)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.02\",\"MaxWaitTime\":\"00:23:06\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":\"73.33%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"3.43\",\"MaxWaitTime\":\"00:26:34\",\"WaitingSLACount\":324,\"WaitingSLAPercentage\":\"90.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"8.78\",\"MaxWaitTime\":\"01:44:20\",\"WaitingSLACount\":462,\"WaitingSLAPercentage\":\"54.55%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"4.93\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":1198,\"WaitingSLAPercentage\":\"61.12%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.43\",\"MaxWaitTime\":\"00:17:49\",\"WaitingSLACount\":31,\"WaitingSLAPercentage\":\"81.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"3.82\",\"MaxWaitTime\":\"01:14:21\",\"WaitingSLACount\":161,\"WaitingSLAPercentage\":\"87.03%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":2069,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"4.17\",\"MaxWaitTime\":\"00:35:02\",\"WaitingSLACount\":1789,\"WaitingSLAPercentage\":\"86.26%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"8.62\",\"MaxWaitTime\":\"01:41:46\",\"WaitingSLACount\":286,\"WaitingSLAPercentage\":\"69.59%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"6.78\",\"MaxWaitTime\":\"00:33:11\",\"WaitingSLACount\":103,\"WaitingSLAPercentage\":\"76.87%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.47\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":\"86.92%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"95.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.40\",\"MaxWaitTime\":\"00:18:42\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"7.53\",\"MaxWaitTime\":\"00:34:16\",\"WaitingSLACount\":314,\"WaitingSLAPercentage\":\"70.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.42\",\"MaxWaitTime\":\"00:37:13\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":\"80.95%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"4.87\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"92.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.03\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":\"86.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.53\",\"MaxWaitTime\":\"00:19:05\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"87.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"3.48\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":\"92.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":1717,\"WaitingSLAPercentage\":\"88.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"4.78\",\"MaxWaitTime\":\"00:39:56\",\"WaitingSLACount\":169,\"WaitingSLAPercentage\":\"79.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"4.63\",\"MaxWaitTime\":\"00:56:44\",\"WaitingSLACount\":720,\"WaitingSLAPercentage\":\"80.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.48\",\"MaxWaitTime\":\"00:46:31\",\"WaitingSLACount\":580,\"WaitingSLAPercentage\":\"69.96%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.90\",\"MaxWaitTime\":\"01:00:00\",\"WaitingSLACount\":88,\"WaitingSLAPercentage\":\"83.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:32:49\",\"WaitingSLACount\":1358,\"WaitingSLAPercentage\":\"88.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.23\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:51:45 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:51:51 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:11:22\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":2.81,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"17:24:35\",\"AvgFFTime\":\"03:15:08\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"1.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:23:32\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":5.46,\"AvgServiceTime\":\"00:02:39\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":99.42,\"FFTime\":\"06:36:42\",\"AvgFFTime\":\"06:43:25\",\"MaxFFTime\":\"00:02:39\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:23:24\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":11.11,\"AvgServiceTime\":\"00:03:03\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":99.50,\"FFTime\":\"23:45:15\",\"AvgFFTime\":\"09:48:38\",\"MaxFFTime\":\"00:03:03\",\"PercentageFFTime\":\"6.30\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:16:02\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":0.26,\"AvgServiceTime\":\"00:04:43\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:35:40\",\"AvgFFTime\":\"01:54:16\",\"MaxFFTime\":\"00:04:43\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:48:28\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":1.42,\"AvgServiceTime\":\"00:13:43\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"3.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1700,\"PercentageServedTickets\":13.41,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:25:26\",\"ServiceSLACount\":1700,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"08:50:40\",\"AvgFFTime\":\"05:35:27\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"9.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:40:36\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":2.91,\"AvgServiceTime\":\"00:08:41\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":97.56,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"4.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":3.21,\"AvgServiceTime\":\"00:06:51\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":98.28,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"4.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":1.06,\"AvgServiceTime\":\"00:05:56\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"1.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:08:23\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"1.29\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.17,\"AvgServiceTime\":\"00:20:06\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":86.36,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"0.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":0.47,\"AvgServiceTime\":\"00:15:07\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":95.00,\"FFTime\":\"15:07:05\",\"AvgFFTime\":\"07:10:55\",\"MaxFFTime\":\"00:15:07\",\"PercentageFFTime\":\"1.33\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:30:48\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":3.30,\"AvgServiceTime\":\"00:08:43\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":99.04,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"5.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":0.48,\"AvgServiceTime\":\"00:08:48\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":90.16,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"0.79\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":4.09,\"AvgServiceTime\":\"00:04:41\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":99.61,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"3.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":0.11,\"AvgServiceTime\":\"00:02:16\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:31:57\",\"AvgFFTime\":\"00:28:02\",\"MaxFFTime\":\"00:02:16\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:00:34\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:04:35\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.16\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":7.30,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":99.57,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"4.42\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":15.00,\"AvgServiceTime\":\"00:03:45\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":99.63,\"FFTime\":\"23:05:40\",\"AvgFFTime\":\"14:37:25\",\"MaxFFTime\":\"00:03:45\",\"PercentageFFTime\":\"10.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:15:28\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":1.53,\"AvgServiceTime\":\"00:12:36\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":93.30,\"FFTime\":\"16:45:13\",\"AvgFFTime\":\"13:16:35\",\"MaxFFTime\":\"00:12:36\",\"PercentageFFTime\":\"3.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:48:39\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":6.52,\"AvgServiceTime\":\"00:12:06\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":96.00,\"FFTime\":\"22:44:43\",\"AvgFFTime\":\"18:09:57\",\"MaxFFTime\":\"00:12:06\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:18:38\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":5.45,\"AvgServiceTime\":\"00:08:39\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":98.26,\"FFTime\":\"03:37:31\",\"AvgFFTime\":\"13:44:44\",\"MaxFFTime\":\"00:08:39\",\"PercentageFFTime\":\"8.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:39:47\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.83,\"AvgServiceTime\":\"00:09:30\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"1.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":11.93,\"AvgServiceTime\":\"00:04:23\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":99.34,\"FFTime\":\"14:44:13\",\"AvgFFTime\":\"16:27:49\",\"MaxFFTime\":\"00:04:23\",\"PercentageFFTime\":\"9.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:15:11\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:02:06\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"12675 / 13744 (92.22%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:23 | Max.: 03:01:08 | SLA: 98.85% (12529)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.37\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":356,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:18:22\",\"ServiceSLACount\":356,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":692,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"2.65\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":688,\"ServiceSLAPercentage\":\"99.42\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1408,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"3.05\",\"MaxServiceTime\":\"00:53:33\",\"ServiceSLACount\":1401,\"ServiceSLAPercentage\":\"99.50\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":33,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.72\",\"MaxServiceTime\":\"00:18:42\",\"ServiceSLACount\":33,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"13.73\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":2069,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":2060,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"6.85\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":\"98.28\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"5.95\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.12\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":\"86.36\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":60,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":57,\"ServiceSLAPercentage\":\"95.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"8.72\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":\"99.04\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.80\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"90.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.70\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":\"99.61\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":14,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.28\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":1901,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.77\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":1894,\"ServiceSLAPercentage\":\"99.63\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":194,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.60\",\"MaxServiceTime\":\"01:15:28\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"93.30\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":826,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"12.12\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":793,\"ServiceSLAPercentage\":\"96.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":691,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"8.65\",\"MaxServiceTime\":\"01:08:29\",\"ServiceSLACount\":679,\"ServiceSLAPercentage\":\"98.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"9.50\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1512,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.40\",\"MaxServiceTime\":\"01:43:54\",\"ServiceSLACount\":1502,\"ServiceSLAPercentage\":\"99.34\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.12\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:52:02 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:52:13 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.45,\"AvgServiceTime\":\"00:11:22\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":5.37,\"AvgServiceTime\":\"00:13:43\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"11.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":11.02,\"AvgServiceTime\":\"00:08:41\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":97.56,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":12.15,\"AvgServiceTime\":\"00:06:51\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":98.28,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"12.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":4.00,\"AvgServiceTime\":\"00:05:56\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"3.64\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgServiceTime\":\"00:08:23\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"4.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.66,\"AvgServiceTime\":\"00:20:06\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":86.36,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"2.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":12.48,\"AvgServiceTime\":\"00:08:43\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":99.04,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"16.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":1.82,\"AvgServiceTime\":\"00:08:48\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":90.16,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"2.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":15.50,\"AvgServiceTime\":\"00:04:41\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":99.61,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"11.13\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.15,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:18:33\",\"AvgFFTime\":\"00:17:09\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"0.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:23\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.72,\"AvgServiceTime\":\"00:04:35\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":27.62,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":99.57,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":1.67,\"AvgServiceTime\":\"00:06:35\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":96.43,\"FFTime\":\"06:08:40\",\"AvgFFTime\":\"03:37:53\",\"MaxFFTime\":\"00:06:35\",\"PercentageFFTime\":\"1.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:36\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgServiceTime\":\"00:09:30\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"4.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:02:06\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3349 / 3404 (98.38%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:32 | Max.: 03:01:08 | SLA: 98.24% (3290)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.37\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"13.73\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"8.70\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":\"97.56\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"13\",\"AvgServiceTime\":\"6.85\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":\"98.28\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"5.95\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.12\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":\"86.36\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"13\",\"AvgServiceTime\":\"8.72\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":\"99.04\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"8.80\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"90.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.70\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":\"99.61\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.72\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"6.58\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":\"96.43\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"9.50\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.12\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:52:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:52:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:53:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:53:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:54:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:54:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:55:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:55:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:56:32 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:56:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:57:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:58:16 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:58:23 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.45,\"AvgWaitTime\":\"00:06:00\",\"MaxWaitTime\":\"00:23:06\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":5.37,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"01:14:21\",\"WaitingSLACount\":161,\"WaitingSLAPercentage\":87.03,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"11.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":11.02,\"AvgWaitTime\":\"00:04:33\",\"MaxWaitTime\":\"00:28:44\",\"WaitingSLACount\":316,\"WaitingSLAPercentage\":85.64,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":12.15,\"AvgWaitTime\":\"00:08:37\",\"MaxWaitTime\":\"01:41:46\",\"WaitingSLACount\":286,\"WaitingSLAPercentage\":69.59,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"12.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":4.00,\"AvgWaitTime\":\"00:06:47\",\"MaxWaitTime\":\"00:33:11\",\"WaitingSLACount\":103,\"WaitingSLAPercentage\":76.87,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"3.64\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgWaitTime\":\"00:04:28\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":86.92,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"4.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.66,\"AvgWaitTime\":\"00:03:54\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":95.45,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"2.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":12.48,\"AvgWaitTime\":\"00:07:32\",\"MaxWaitTime\":\"00:34:16\",\"WaitingSLACount\":314,\"WaitingSLAPercentage\":70.72,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"16.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":1.82,\"AvgWaitTime\":\"00:05:25\",\"MaxWaitTime\":\"00:37:13\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":80.95,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"2.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":15.50,\"AvgWaitTime\":\"00:04:52\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":92.40,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"11.13\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:04:16\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:18:33\",\"AvgFFTime\":\"00:17:09\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"0.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:23\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.72,\"AvgWaitTime\":\"00:05:31\",\"MaxWaitTime\":\"00:19:05\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":87.50,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":27.62,\"AvgWaitTime\":\"00:03:28\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":92.90,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":1.67,\"AvgWaitTime\":\"00:05:27\",\"MaxWaitTime\":\"00:40:39\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":83.93,\"FFTime\":\"06:08:40\",\"AvgFFTime\":\"03:37:53\",\"MaxFFTime\":\"00:06:35\",\"PercentageFFTime\":\"1.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:36\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgWaitTime\":\"00:05:53\",\"MaxWaitTime\":\"01:00:00\",\"WaitingSLACount\":88,\"WaitingSLAPercentage\":83.02,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"4.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:08:13\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":37.50,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3349 / 3404 (98.38%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:19 | Max.: 01:53:46 | SLA: 84.28% (2869)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.02\",\"MaxWaitTime\":\"00:23:06\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":\"73.33%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"3.82\",\"MaxWaitTime\":\"01:14:21\",\"WaitingSLACount\":161,\"WaitingSLAPercentage\":\"87.03%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"4.55\",\"MaxWaitTime\":\"00:28:44\",\"WaitingSLACount\":316,\"WaitingSLAPercentage\":\"85.64%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"13\",\"AvgWaitTime\":\"8.62\",\"MaxWaitTime\":\"01:41:46\",\"WaitingSLACount\":286,\"WaitingSLAPercentage\":\"69.59%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"6.78\",\"MaxWaitTime\":\"00:33:11\",\"WaitingSLACount\":103,\"WaitingSLAPercentage\":\"76.87%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"4.47\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":93,\"WaitingSLAPercentage\":\"86.92%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.92\",\"MaxWaitTime\":\"00:17:56\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"95.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"13\",\"AvgWaitTime\":\"7.53\",\"MaxWaitTime\":\"00:34:16\",\"WaitingSLACount\":314,\"WaitingSLAPercentage\":\"70.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"5.42\",\"MaxWaitTime\":\"00:37:13\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":\"80.95%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"4.87\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"92.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.28\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.53\",\"MaxWaitTime\":\"00:19:05\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"87.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"28\",\"AvgWaitTime\":\"3.48\",\"MaxWaitTime\":\"00:30:33\",\"WaitingSLACount\":863,\"WaitingSLAPercentage\":\"92.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"5.45\",\"MaxWaitTime\":\"00:40:39\",\"WaitingSLACount\":47,\"WaitingSLAPercentage\":\"83.93%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"5.90\",\"MaxWaitTime\":\"01:00:00\",\"WaitingSLACount\":88,\"WaitingSLAPercentage\":\"83.02%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.23\",\"MaxWaitTime\":\"00:14:00\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":\"37.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:58:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:58:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:58:37 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-02-01 fto: 2025-02-28 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:58:44 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.45,\"AvgServiceTime\":\"00:11:22\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"02:50:35\",\"AvgFFTime\":\"02:27:03\",\"MaxFFTime\":\"00:11:22\",\"PercentageFFTime\":\"0.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:30:12\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":5.37,\"AvgServiceTime\":\"00:13:43\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":93.33,\"FFTime\":\"17:10:33\",\"AvgFFTime\":\"12:38:02\",\"MaxFFTime\":\"00:13:43\",\"PercentageFFTime\":\"11.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:41:12\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":11.02,\"AvgServiceTime\":\"00:08:41\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":97.56,\"FFTime\":\"05:29:45\",\"AvgFFTime\":\"10:00:53\",\"MaxFFTime\":\"00:08:41\",\"PercentageFFTime\":\"14.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:00:01\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":12.15,\"AvgServiceTime\":\"00:06:51\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":98.28,\"FFTime\":\"22:28:59\",\"AvgFFTime\":\"11:51:32\",\"MaxFFTime\":\"00:06:51\",\"PercentageFFTime\":\"12.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:02:50\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":4.00,\"AvgServiceTime\":\"00:05:56\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"13:17:12\",\"AvgFFTime\":\"05:29:29\",\"MaxFFTime\":\"00:05:56\",\"PercentageFFTime\":\"3.64\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:09:40\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgServiceTime\":\"00:08:23\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"14:41:53\",\"AvgFFTime\":\"05:39:58\",\"MaxFFTime\":\"00:08:23\",\"PercentageFFTime\":\"4.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:58:40\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":0.66,\"AvgServiceTime\":\"00:20:06\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":86.36,\"FFTime\":\"07:22:32\",\"AvgFFTime\":\"05:32:35\",\"MaxFFTime\":\"00:20:06\",\"PercentageFFTime\":\"2.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:25:59\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":12.48,\"AvgServiceTime\":\"00:08:43\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":99.04,\"FFTime\":\"12:46:40\",\"AvgFFTime\":\"09:53:36\",\"MaxFFTime\":\"00:08:43\",\"PercentageFFTime\":\"16.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:15:59\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":1.82,\"AvgServiceTime\":\"00:08:48\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":90.16,\"FFTime\":\"08:56:58\",\"AvgFFTime\":\"06:47:20\",\"MaxFFTime\":\"00:08:48\",\"PercentageFFTime\":\"2.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:35:55\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":15.50,\"AvgServiceTime\":\"00:04:41\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":99.61,\"FFTime\":\"16:38:19\",\"AvgFFTime\":\"05:45:46\",\"MaxFFTime\":\"00:04:41\",\"PercentageFFTime\":\"11.13\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:27:07\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.15,\"AvgServiceTime\":\"00:03:42\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:18:33\",\"AvgFFTime\":\"00:17:09\",\"MaxFFTime\":\"00:03:42\",\"PercentageFFTime\":\"0.08\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:21:23\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":0.72,\"AvgServiceTime\":\"00:04:35\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:50:17\",\"AvgFFTime\":\"01:16:07\",\"MaxFFTime\":\"00:04:35\",\"PercentageFFTime\":\"0.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:12:47\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":27.62,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":99.57,\"FFTime\":\"02:17:34\",\"AvgFFTime\":\"09:39:39\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:49:53\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":1.67,\"AvgServiceTime\":\"00:06:35\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":96.43,\"FFTime\":\"06:08:40\",\"AvgFFTime\":\"03:37:53\",\"MaxFFTime\":\"00:06:35\",\"PercentageFFTime\":\"1.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:36\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":3.14,\"AvgServiceTime\":\"00:09:30\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":96.19,\"FFTime\":\"16:37:46\",\"AvgFFTime\":\"08:13:55\",\"MaxFFTime\":\"00:09:30\",\"PercentageFFTime\":\"4.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:18:38\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:02:06\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:26\",\"AvgFFTime\":\"00:08:26\",\"MaxFFTime\":\"00:02:06\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:54\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3349 / 3404 (98.38%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:32 | Max.: 03:01:08 | SLA: 98.24% (3290)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.37\",\"MaxServiceTime\":\"00:43:36\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":180,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"13.73\",\"MaxServiceTime\":\"03:01:08\",\"ServiceSLACount\":168,\"ServiceSLAPercentage\":\"93.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":369,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"8.70\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":360,\"ServiceSLAPercentage\":\"97.56\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":407,\"PercentageServedTickets\":\"13\",\"AvgServiceTime\":\"6.85\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":400,\"ServiceSLAPercentage\":\"98.28\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"5.95\",\"MaxServiceTime\":\"00:44:40\",\"ServiceSLACount\":133,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:40:28\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":22,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"20.12\",\"MaxServiceTime\":\"01:13:01\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":\"86.36\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":418,\"PercentageServedTickets\":\"13\",\"AvgServiceTime\":\"8.72\",\"MaxServiceTime\":\"01:07:22\",\"ServiceSLACount\":414,\"ServiceSLAPercentage\":\"99.04\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":61,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"8.80\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"90.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":519,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.70\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":517,\"ServiceSLAPercentage\":\"99.61\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.72\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":24,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.60\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":24,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":925,\"PercentageServedTickets\":\"28\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":921,\"ServiceSLAPercentage\":\"99.57\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":56,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"6.58\",\"MaxServiceTime\":\"01:19:01\",\"ServiceSLACount\":54,\"ServiceSLAPercentage\":\"96.43\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"9.50\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":101,\"ServiceSLAPercentage\":\"96.19\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.12\",\"MaxServiceTime\":\"00:04:21\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:59:08 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:59:15 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":0.20,\"AvgServiceTime\":\"00:06:14\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:49:53\",\"AvgFFTime\":\"00:31:15\",\"MaxFFTime\":\"00:06:14\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:26\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgServiceTime\":\"00:02:10\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":2.50,\"AvgServiceTime\":\"00:13:15\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":97.06,\"FFTime\":\"22:32:39\",\"AvgFFTime\":\"09:04:53\",\"MaxFFTime\":\"00:13:15\",\"PercentageFFTime\":\"6.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:16:12\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":11.07,\"AvgServiceTime\":\"00:08:12\",\"MaxServiceTime\":\"00:49:02\",\"ServiceSLACount\":448,\"ServiceSLAPercentage\":99.33,\"FFTime\":\"13:45:36\",\"AvgFFTime\":\"11:13:09\",\"MaxFFTime\":\"00:08:12\",\"PercentageFFTime\":\"16.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:19:20\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":11.81,\"AvgServiceTime\":\"00:04:59\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"16:04:32\",\"AvgFFTime\":\"07:48:40\",\"MaxFFTime\":\"00:04:59\",\"PercentageFFTime\":\"10.97\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:31:21\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":6.95,\"AvgServiceTime\":\"00:04:46\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"22:31:37\",\"AvgFFTime\":\"06:29:11\",\"MaxFFTime\":\"00:04:46\",\"PercentageFFTime\":\"6.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:44:36\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.22,\"AvgServiceTime\":\"00:08:15\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:14:18\",\"AvgFFTime\":\"00:54:10\",\"MaxFFTime\":\"00:08:15\",\"PercentageFFTime\":\"0.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:01:02\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.71,\"AvgServiceTime\":\"00:13:52\",\"MaxServiceTime\":\"00:41:04\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":93.10,\"FFTime\":\"06:42:35\",\"AvgFFTime\":\"03:55:22\",\"MaxFFTime\":\"00:13:52\",\"PercentageFFTime\":\"1.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:37:02\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":10.80,\"AvgServiceTime\":\"00:07:34\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":435,\"ServiceSLAPercentage\":98.86,\"FFTime\":\"07:34:19\",\"AvgFFTime\":\"10:58:59\",\"MaxFFTime\":\"00:07:34\",\"PercentageFFTime\":\"15.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:35:09\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":2.18,\"AvgServiceTime\":\"00:05:36\",\"MaxServiceTime\":\"00:57:14\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":97.75,\"FFTime\":\"08:18:46\",\"AvgFFTime\":\"04:34:05\",\"MaxFFTime\":\"00:05:36\",\"PercentageFFTime\":\"2.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:54:33\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":18.04,\"AvgServiceTime\":\"00:03:07\",\"MaxServiceTime\":\"00:39:48\",\"ServiceSLACount\":734,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"14:21:29\",\"AvgFFTime\":\"06:52:01\",\"MaxFFTime\":\"00:03:07\",\"PercentageFFTime\":\"10.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:39:55\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.10,\"AvgServiceTime\":\"00:01:18\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:05:13\",\"AvgFFTime\":\"00:03:01\",\"MaxFFTime\":\"00:01:18\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:16:39\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.71,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:10:35\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:40:59\",\"AvgFFTime\":\"01:20:22\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"0.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:20:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":29.36,\"AvgServiceTime\":\"00:03:22\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":99.83,\"FFTime\":\"19:20:14\",\"AvgFFTime\":\"08:00:31\",\"MaxFFTime\":\"00:03:22\",\"PercentageFFTime\":\"18.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:02:19\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.76,\"AvgServiceTime\":\"00:12:22\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":90.32,\"FFTime\":\"06:23:37\",\"AvgFFTime\":\"04:36:46\",\"MaxFFTime\":\"00:12:22\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:22:46\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":4.52,\"AvgServiceTime\":\"00:10:20\",\"MaxServiceTime\":\"01:15:58\",\"ServiceSLACount\":173,\"ServiceSLAPercentage\":94.02,\"FFTime\":\"07:42:01\",\"AvgFFTime\":\"11:27:30\",\"MaxFFTime\":\"00:10:20\",\"PercentageFFTime\":\"8.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:42:51\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgServiceTime\":\"00:04:09\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:04:09\",\"AvgFFTime\":\"00:04:09\",\"MaxFFTime\":\"00:04:09\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgServiceTime\":\"00:03:53\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4074 / 4185 (97.35%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:22 | Max.: 01:37:58 | SLA: 99.21% (4042)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.23\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.17\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"13.27\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":\"97.06\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"8.22\",\"MaxServiceTime\":\"00:49:02\",\"ServiceSLACount\":448,\"ServiceSLAPercentage\":\"99.33\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"5.00\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"4.78\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.25\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.88\",\"MaxServiceTime\":\"00:41:04\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"93.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"7.58\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":435,\"ServiceSLAPercentage\":\"98.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"5.60\",\"MaxServiceTime\":\"00:57:14\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":\"97.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"3.13\",\"MaxServiceTime\":\"00:39:48\",\"ServiceSLACount\":734,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"1.30\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.48\",\"MaxServiceTime\":\"00:10:35\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":\"30\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":\"99.83\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"12.37\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":28,\"ServiceSLAPercentage\":\"90.32\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"10.33\",\"MaxServiceTime\":\"01:15:58\",\"ServiceSLACount\":173,\"ServiceSLAPercentage\":\"94.02\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.15\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 10:59:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 10:59:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 10:59:36 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 10:59:43 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":0.20,\"AvgWaitTime\":\"00:08:40\",\"MaxWaitTime\":\"00:32:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"FFTime\":\"00:49:53\",\"AvgFFTime\":\"00:31:15\",\"MaxFFTime\":\"00:06:14\",\"PercentageFFTime\":\"0.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:26\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":2.50,\"AvgWaitTime\":\"00:06:37\",\"MaxWaitTime\":\"00:36:04\",\"WaitingSLACount\":82,\"WaitingSLAPercentage\":80.39,\"FFTime\":\"22:32:39\",\"AvgFFTime\":\"09:04:53\",\"MaxFFTime\":\"00:13:15\",\"PercentageFFTime\":\"6.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:16:12\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":11.07,\"AvgWaitTime\":\"00:05:29\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":375,\"WaitingSLAPercentage\":82.60,\"FFTime\":\"13:45:36\",\"AvgFFTime\":\"11:13:09\",\"MaxFFTime\":\"00:08:12\",\"PercentageFFTime\":\"16.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:19:20\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":11.81,\"AvgWaitTime\":\"00:07:24\",\"MaxWaitTime\":\"00:27:47\",\"WaitingSLACount\":368,\"WaitingSLAPercentage\":73.90,\"FFTime\":\"16:04:32\",\"AvgFFTime\":\"07:48:40\",\"MaxFFTime\":\"00:04:59\",\"PercentageFFTime\":\"10.97\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:31:21\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":6.95,\"AvgWaitTime\":\"00:07:09\",\"MaxWaitTime\":\"00:24:49\",\"WaitingSLACount\":228,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"22:31:37\",\"AvgFFTime\":\"06:29:11\",\"MaxFFTime\":\"00:04:46\",\"PercentageFFTime\":\"6.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:44:36\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.22,\"AvgWaitTime\":\"00:06:46\",\"MaxWaitTime\":\"00:35:23\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":88.89,\"FFTime\":\"01:14:18\",\"AvgFFTime\":\"00:54:10\",\"MaxFFTime\":\"00:08:15\",\"PercentageFFTime\":\"0.34\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:01:02\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:09:33\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":70.00,\"FFTime\":\"06:42:35\",\"AvgFFTime\":\"03:55:22\",\"MaxFFTime\":\"00:13:52\",\"PercentageFFTime\":\"1.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:37:02\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":10.80,\"AvgWaitTime\":\"00:08:05\",\"MaxWaitTime\":\"00:37:32\",\"WaitingSLACount\":305,\"WaitingSLAPercentage\":64.21,\"FFTime\":\"07:34:19\",\"AvgFFTime\":\"10:58:59\",\"MaxFFTime\":\"00:07:34\",\"PercentageFFTime\":\"15.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:35:09\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":2.18,\"AvgWaitTime\":\"00:07:41\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":72,\"WaitingSLAPercentage\":76.60,\"FFTime\":\"08:18:46\",\"AvgFFTime\":\"04:34:05\",\"MaxFFTime\":\"00:05:36\",\"PercentageFFTime\":\"2.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:54:33\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":18.04,\"AvgWaitTime\":\"00:05:24\",\"MaxWaitTime\":\"00:21:02\",\"WaitingSLACount\":629,\"WaitingSLAPercentage\":83.53,\"FFTime\":\"14:21:29\",\"AvgFFTime\":\"06:52:01\",\"MaxFFTime\":\"00:03:07\",\"PercentageFFTime\":\"10.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:39:55\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:19\",\"MaxWaitTime\":\"00:04:28\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"00:05:13\",\"AvgFFTime\":\"00:03:01\",\"MaxFFTime\":\"00:01:18\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:16:39\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:10:00\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":71.88,\"FFTime\":\"01:40:59\",\"AvgFFTime\":\"01:20:22\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"0.46\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:20:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":29.36,\"AvgWaitTime\":\"00:04:39\",\"MaxWaitTime\":\"00:22:59\",\"WaitingSLACount\":1095,\"WaitingSLAPercentage\":90.27,\"FFTime\":\"19:20:14\",\"AvgFFTime\":\"08:00:31\",\"MaxFFTime\":\"00:03:22\",\"PercentageFFTime\":\"18.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:02:19\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":31,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:08:28\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":70.97,\"FFTime\":\"06:23:37\",\"AvgFFTime\":\"04:36:46\",\"MaxFFTime\":\"00:12:22\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:22:46\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":4.52,\"AvgWaitTime\":\"00:09:20\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":139,\"WaitingSLAPercentage\":72.40,\"FFTime\":\"07:42:01\",\"AvgFFTime\":\"11:27:30\",\"MaxFFTime\":\"00:10:20\",\"PercentageFFTime\":\"8.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:42:51\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:15:58\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:04:09\",\"AvgFFTime\":\"00:04:09\",\"MaxFFTime\":\"00:04:09\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.02,\"AvgWaitTime\":\"00:01:23\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"4074 / 4185 (97.35%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:12 | Max.: 01:29:42 | SLA: 80.72% (3378)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.68\",\"MaxWaitTime\":\"00:32:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"62.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.63\",\"MaxWaitTime\":\"00:36:04\",\"WaitingSLACount\":82,\"WaitingSLAPercentage\":\"80.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"5.50\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":375,\"WaitingSLAPercentage\":\"82.60%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"7.42\",\"MaxWaitTime\":\"00:27:47\",\"WaitingSLACount\":368,\"WaitingSLAPercentage\":\"73.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"7.15\",\"MaxWaitTime\":\"00:24:49\",\"WaitingSLACount\":228,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.78\",\"MaxWaitTime\":\"00:35:23\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"9.55\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"70.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"8.08\",\"MaxWaitTime\":\"00:37:32\",\"WaitingSLACount\":305,\"WaitingSLAPercentage\":\"64.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"7.68\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":72,\"WaitingSLAPercentage\":\"76.60%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"5.40\",\"MaxWaitTime\":\"00:21:02\",\"WaitingSLACount\":629,\"WaitingSLAPercentage\":\"83.53%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.33\",\"MaxWaitTime\":\"00:04:28\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"10.00\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":\"71.88%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":\"30\",\"AvgWaitTime\":\"4.65\",\"MaxWaitTime\":\"00:22:59\",\"WaitingSLACount\":1095,\"WaitingSLAPercentage\":\"90.27%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":31,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.48\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":\"70.97%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"9.33\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":139,\"WaitingSLAPercentage\":\"72.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"15.97\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"1.38\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:00:00 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:00:06 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.23,\"AvgWaitTime\":\"00:02:40\",\"MaxWaitTime\":\"00:04:57\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"FFTime\":\"00:03:15\",\"AvgFFTime\":\"00:02:26\",\"MaxFFTime\":\"00:00:39\",\"PercentageFFTime\":\"0.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:16:03\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":99.77,\"AvgWaitTime\":\"00:06:33\",\"MaxWaitTime\":\"00:43:18\",\"WaitingSLACount\":1641,\"WaitingSLAPercentage\":73.23,\"FFTime\":\"19:49:08\",\"AvgFFTime\":\"10:45:02\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"99.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:24:50\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2138 / 2247 (95.15%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:32 | Max.: 00:43:18 | SLA: 73.25% (1646)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"2.68\",\"MaxWaitTime\":\"00:04:57\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"83.33%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"6.55\",\"MaxWaitTime\":\"00:43:18\",\"WaitingSLACount\":1641,\"WaitingSLAPercentage\":\"73.23%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:00:13 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:00:21 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":3.58,\"AvgWaitTime\":\"00:05:12\",\"MaxWaitTime\":\"00:31:31\",\"WaitingSLACount\":337,\"WaitingSLAPercentage\":84.04,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"2.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":3.84,\"AvgWaitTime\":\"00:04:52\",\"MaxWaitTime\":\"00:47:22\",\"WaitingSLACount\":371,\"WaitingSLAPercentage\":85.68,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"2.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":19.75,\"AvgWaitTime\":\"00:04:42\",\"MaxWaitTime\":\"00:41:19\",\"WaitingSLACount\":1929,\"WaitingSLAPercentage\":72.27,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"12.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.38,\"AvgWaitTime\":\"00:03:41\",\"MaxWaitTime\":\"00:13:31\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":70.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":18.07,\"AvgWaitTime\":\"00:03:38\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":1815,\"WaitingSLAPercentage\":88.15,\"FFTime\":\"12:25:50\",\"AvgFFTime\":\"07:00:54\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:58:54\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.95,\"AvgWaitTime\":\"00:02:51\",\"MaxWaitTime\":\"00:19:57\",\"WaitingSLACount\":97,\"WaitingSLAPercentage\":90.65,\"FFTime\":\"07:55:08\",\"AvgFFTime\":\"12:41:27\",\"MaxFFTime\":\"00:18:14\",\"PercentageFFTime\":\"3.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:02\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:02:40\",\"MaxWaitTime\":\"00:04:57\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":83.33,\"FFTime\":\"00:03:15\",\"AvgFFTime\":\"00:02:26\",\"MaxFFTime\":\"00:00:39\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:16:03\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":19.35,\"AvgWaitTime\":\"00:06:33\",\"MaxWaitTime\":\"00:43:18\",\"WaitingSLACount\":1641,\"WaitingSLAPercentage\":73.23,\"FFTime\":\"19:49:08\",\"AvgFFTime\":\"10:45:02\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:24:50\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":1.80,\"AvgWaitTime\":\"00:07:33\",\"MaxWaitTime\":\"00:48:36\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":66.08,\"FFTime\":\"18:06:29\",\"AvgFFTime\":\"15:04:20\",\"MaxFFTime\":\"00:12:45\",\"PercentageFFTime\":\"5.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:11:41\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":9.70,\"AvgWaitTime\":\"00:06:48\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":865,\"WaitingSLAPercentage\":72.14,\"FFTime\":\"11:08:28\",\"AvgFFTime\":\"20:12:01\",\"MaxFFTime\":\"00:10:02\",\"PercentageFFTime\":\"21.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:18:20\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":6.08,\"AvgWaitTime\":\"00:06:18\",\"MaxWaitTime\":\"00:50:59\",\"WaitingSLACount\":558,\"WaitingSLAPercentage\":72.85,\"FFTime\":\"10:06:34\",\"AvgFFTime\":\"14:06:40\",\"MaxFFTime\":\"00:07:21\",\"PercentageFFTime\":\"9.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:57:04\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":16.42,\"AvgWaitTime\":\"00:04:53\",\"MaxWaitTime\":\"00:42:29\",\"WaitingSLACount\":1529,\"WaitingSLAPercentage\":81.63,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"15.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.04,\"AvgWaitTime\":\"00:03:38\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11026 / 12035 (91.62%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:15 | Max.: 02:12:08 | SLA: 77.57% (9336)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"5.20\",\"MaxWaitTime\":\"00:31:31\",\"WaitingSLACount\":337,\"WaitingSLAPercentage\":\"84.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"4.87\",\"MaxWaitTime\":\"00:47:22\",\"WaitingSLACount\":371,\"WaitingSLAPercentage\":\"85.68%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"4.70\",\"MaxWaitTime\":\"00:41:19\",\"WaitingSLACount\":1929,\"WaitingSLAPercentage\":\"72.27%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:13:31\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":\"70.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"3.63\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":1815,\"WaitingSLAPercentage\":\"88.15%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"2.85\",\"MaxWaitTime\":\"00:19:57\",\"WaitingSLACount\":97,\"WaitingSLAPercentage\":\"90.65%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"2.68\",\"MaxWaitTime\":\"00:04:57\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"83.33%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"6.55\",\"MaxWaitTime\":\"00:43:18\",\"WaitingSLACount\":1641,\"WaitingSLAPercentage\":\"73.23%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"7.55\",\"MaxWaitTime\":\"00:48:36\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":\"66.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"6.80\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":865,\"WaitingSLAPercentage\":\"72.14%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"6.30\",\"MaxWaitTime\":\"00:50:59\",\"WaitingSLACount\":558,\"WaitingSLAPercentage\":\"72.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"4.88\",\"MaxWaitTime\":\"00:42:29\",\"WaitingSLACount\":1529,\"WaitingSLAPercentage\":\"81.63%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.63\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:00:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:00:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:00:41 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:00:48 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":3.58,\"AvgServiceTime\":\"00:03:10\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":99.75,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"2.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":3.84,\"AvgServiceTime\":\"00:02:52\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"2.45\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":19.75,\"AvgServiceTime\":\"00:02:47\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"12.23\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.38,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":18.07,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":99.90,\"FFTime\":\"12:25:50\",\"AvgFFTime\":\"07:00:54\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:58:54\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.95,\"AvgServiceTime\":\"00:18:14\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":86.67,\"FFTime\":\"07:55:08\",\"AvgFFTime\":\"12:41:27\",\"MaxFFTime\":\"00:18:14\",\"PercentageFFTime\":\"3.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:02\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:00:39\",\"MaxServiceTime\":\"00:01:16\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:15\",\"AvgFFTime\":\"00:02:26\",\"MaxFFTime\":\"00:00:39\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:16:03\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":19.35,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"01:05:24\",\"ServiceSLACount\":2130,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"19:49:08\",\"AvgFFTime\":\"10:45:02\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"13.95\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"02:24:50\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":1.80,\"AvgServiceTime\":\"00:12:45\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":93.94,\"FFTime\":\"18:06:29\",\"AvgFFTime\":\"15:04:20\",\"MaxFFTime\":\"00:12:45\",\"PercentageFFTime\":\"5.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:11:41\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":9.70,\"AvgServiceTime\":\"00:10:02\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":97.76,\"FFTime\":\"11:08:28\",\"AvgFFTime\":\"20:12:01\",\"MaxFFTime\":\"00:10:02\",\"PercentageFFTime\":\"21.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:18:20\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":6.08,\"AvgServiceTime\":\"00:07:21\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":98.96,\"FFTime\":\"10:06:34\",\"AvgFFTime\":\"14:06:40\",\"MaxFFTime\":\"00:07:21\",\"PercentageFFTime\":\"9.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:57:04\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":16.42,\"AvgServiceTime\":\"00:04:10\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":99.67,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"15.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.04,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11026 / 12035 (91.62%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:31 | Max.: 01:55:52 | SLA: 99.35% (10954)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"3.17\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":\"99.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"2.88\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"2.80\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":\"99.90\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"18.23\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"86.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":5,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.65\",\"MaxServiceTime\":\"00:01:16\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2133,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.25\",\"MaxServiceTime\":\"01:05:24\",\"ServiceSLACount\":2130,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.77\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":\"93.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"10\",\"AvgServiceTime\":\"10.05\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":\"97.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"7.35\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":\"98.96\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.17\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":\"99.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:01:01 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:01:08 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":3.57,\"AvgServiceTime\":\"00:03:10\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":99.75,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"2.50\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":3.82,\"AvgServiceTime\":\"00:02:52\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"2.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":19.69,\"AvgServiceTime\":\"00:02:47\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"12.13\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.38,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":18.01,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":99.90,\"FFTime\":\"12:25:50\",\"AvgFFTime\":\"07:00:54\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"12.96\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:58:54\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.95,\"AvgServiceTime\":\"00:18:14\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":86.67,\"FFTime\":\"07:55:08\",\"AvgFFTime\":\"12:41:27\",\"MaxFFTime\":\"00:18:14\",\"PercentageFFTime\":\"3.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:02\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.08,\"AvgServiceTime\":\"00:00:56\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:28\",\"AvgFFTime\":\"00:05:27\",\"MaxFFTime\":\"00:00:56\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:42\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":19.56,\"AvgServiceTime\":\"00:03:23\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":99.72,\"FFTime\":\"02:12:45\",\"AvgFFTime\":\"15:21:48\",\"MaxFFTime\":\"00:03:23\",\"PercentageFFTime\":\"14.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:47:36\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":1.79,\"AvgServiceTime\":\"00:12:45\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":93.94,\"FFTime\":\"18:06:29\",\"AvgFFTime\":\"15:04:20\",\"MaxFFTime\":\"00:12:45\",\"PercentageFFTime\":\"5.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:11:41\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":9.67,\"AvgServiceTime\":\"00:10:02\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":97.76,\"FFTime\":\"11:08:28\",\"AvgFFTime\":\"20:12:01\",\"MaxFFTime\":\"00:10:02\",\"PercentageFFTime\":\"21.41\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:18:20\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":6.06,\"AvgServiceTime\":\"00:07:21\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":98.96,\"FFTime\":\"10:06:34\",\"AvgFFTime\":\"14:06:40\",\"MaxFFTime\":\"00:07:21\",\"PercentageFFTime\":\"9.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:57:04\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":16.37,\"AvgServiceTime\":\"00:04:10\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":99.67,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"15.05\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.04,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11061 / 12071 (91.63%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:32 | Max.: 01:55:52 | SLA: 99.32% (10986)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"3.17\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":\"99.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"2.88\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"2.80\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"3.27\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":\"99.90\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"18.23\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"86.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.93\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":\"99.72\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.77\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":\"93.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"10\",\"AvgServiceTime\":\"10.05\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":\"97.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"7.35\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":\"98.96\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.17\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":\"99.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:01:15 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:01:22 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:06:14\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:49:53\",\"AvgFFTime\":\"00:31:15\",\"MaxFFTime\":\"00:06:14\",\"PercentageFFTime\":\"0.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:26\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.62,\"AvgServiceTime\":\"00:03:10\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":99.75,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":2.80,\"AvgServiceTime\":\"00:02:52\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"1.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":14.42,\"AvgServiceTime\":\"00:02:47\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"8.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.28,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:02:10\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":0.68,\"AvgServiceTime\":\"00:13:15\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":97.06,\"FFTime\":\"22:32:39\",\"AvgFFTime\":\"09:04:53\",\"MaxFFTime\":\"00:13:15\",\"PercentageFFTime\":\"1.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:16:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":13.19,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":99.90,\"FFTime\":\"12:25:50\",\"AvgFFTime\":\"07:00:54\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"9.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:58:54\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":2.99,\"AvgServiceTime\":\"00:08:12\",\"MaxServiceTime\":\"00:49:02\",\"ServiceSLACount\":448,\"ServiceSLAPercentage\":99.33,\"FFTime\":\"13:45:36\",\"AvgFFTime\":\"11:13:09\",\"MaxFFTime\":\"00:08:12\",\"PercentageFFTime\":\"5.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:19:20\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":3.19,\"AvgServiceTime\":\"00:04:59\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"16:04:32\",\"AvgFFTime\":\"07:48:40\",\"MaxFFTime\":\"00:04:59\",\"PercentageFFTime\":\"3.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:31:21\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":1.87,\"AvgServiceTime\":\"00:04:46\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"22:31:37\",\"AvgFFTime\":\"06:29:11\",\"MaxFFTime\":\"00:04:46\",\"PercentageFFTime\":\"1.88\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:44:36\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.06,\"AvgServiceTime\":\"00:08:15\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:14:18\",\"AvgFFTime\":\"00:54:10\",\"MaxFFTime\":\"00:08:15\",\"PercentageFFTime\":\"0.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:01:02\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:13:52\",\"MaxServiceTime\":\"00:41:04\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":93.10,\"FFTime\":\"06:42:35\",\"AvgFFTime\":\"03:55:22\",\"MaxFFTime\":\"00:13:52\",\"PercentageFFTime\":\"0.56\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:37:02\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":0.70,\"AvgServiceTime\":\"00:18:14\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":86.67,\"FFTime\":\"07:55:08\",\"AvgFFTime\":\"12:41:27\",\"MaxFFTime\":\"00:18:14\",\"PercentageFFTime\":\"2.67\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:05:02\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":2.91,\"AvgServiceTime\":\"00:07:34\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":435,\"ServiceSLAPercentage\":98.86,\"FFTime\":\"07:34:19\",\"AvgFFTime\":\"10:58:59\",\"MaxFFTime\":\"00:07:34\",\"PercentageFFTime\":\"4.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"13:35:09\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":0.59,\"AvgServiceTime\":\"00:05:36\",\"MaxServiceTime\":\"00:57:14\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":97.75,\"FFTime\":\"08:18:46\",\"AvgFFTime\":\"04:34:05\",\"MaxFFTime\":\"00:05:36\",\"PercentageFFTime\":\"0.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:54:33\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":4.87,\"AvgServiceTime\":\"00:03:07\",\"MaxServiceTime\":\"00:39:48\",\"ServiceSLACount\":734,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"14:21:29\",\"AvgFFTime\":\"06:52:01\",\"MaxFFTime\":\"00:03:07\",\"PercentageFFTime\":\"3.21\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:39:55\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.06,\"AvgServiceTime\":\"00:00:56\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:28\",\"AvgFFTime\":\"00:05:27\",\"MaxFFTime\":\"00:00:56\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:32:42\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:10:35\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:40:59\",\"AvgFFTime\":\"01:20:22\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"0.14\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:20:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":7.92,\"AvgServiceTime\":\"00:03:22\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":99.83,\"FFTime\":\"19:20:14\",\"AvgFFTime\":\"08:00:31\",\"MaxFFTime\":\"00:03:22\",\"PercentageFFTime\":\"5.63\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:02:19\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":14.33,\"AvgServiceTime\":\"00:03:23\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":99.72,\"FFTime\":\"02:12:45\",\"AvgFFTime\":\"15:21:48\",\"MaxFFTime\":\"00:03:23\",\"PercentageFFTime\":\"10.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:47:36\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":1.31,\"AvgServiceTime\":\"00:12:45\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":93.94,\"FFTime\":\"18:06:29\",\"AvgFFTime\":\"15:04:20\",\"MaxFFTime\":\"00:12:45\",\"PercentageFFTime\":\"3.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:11:41\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":7.09,\"AvgServiceTime\":\"00:10:02\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":97.76,\"FFTime\":\"11:08:28\",\"AvgFFTime\":\"20:12:01\",\"MaxFFTime\":\"00:10:02\",\"PercentageFFTime\":\"14.98\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:18:20\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":4.44,\"AvgServiceTime\":\"00:07:21\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":98.96,\"FFTime\":\"10:06:34\",\"AvgFFTime\":\"14:06:40\",\"MaxFFTime\":\"00:07:21\",\"PercentageFFTime\":\"6.87\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:57:04\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":1.22,\"AvgServiceTime\":\"00:10:20\",\"MaxServiceTime\":\"01:15:58\",\"ServiceSLACount\":173,\"ServiceSLAPercentage\":94.02,\"FFTime\":\"07:42:01\",\"AvgFFTime\":\"11:27:30\",\"MaxFFTime\":\"00:10:20\",\"PercentageFFTime\":\"2.65\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:42:51\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":11.99,\"AvgServiceTime\":\"00:04:10\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":99.67,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"10.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:04:09\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:04:09\",\"AvgFFTime\":\"00:04:09\",\"MaxFFTime\":\"00:04:09\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:03:53\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15100 / 16220 (93.09%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:45 | Max.: 01:55:52 | SLA: 99.31% (14996)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.23\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"3.17\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":\"99.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"2.88\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"2.80\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.93\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.17\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.27\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":\"97.06\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2443,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.18\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":2438,\"ServiceSLAPercentage\":\"99.80\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"5.00\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"4.78\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.25\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.88\",\"MaxServiceTime\":\"00:41:04\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"93.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"18.23\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"86.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"7.58\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":435,\"ServiceSLAPercentage\":\"98.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.60\",\"MaxServiceTime\":\"00:57:14\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":\"97.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"3.13\",\"MaxServiceTime\":\"00:39:48\",\"ServiceSLACount\":734,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.93\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.48\",\"MaxServiceTime\":\"00:10:35\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":\"99.83\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":\"99.72\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.77\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":\"93.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"10.05\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":\"97.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"7.35\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":\"98.96\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"10.33\",\"MaxServiceTime\":\"01:15:58\",\"ServiceSLACount\":173,\"ServiceSLAPercentage\":\"94.02\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.17\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":\"99.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.15\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:01:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:01:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:01:36 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:01:42 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:08:40\",\"MaxWaitTime\":\"00:32:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"FFTime\":\"00:49:53\",\"AvgFFTime\":\"00:31:15\",\"MaxFFTime\":\"00:06:14\",\"PercentageFFTime\":\"0.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:26\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.62,\"AvgWaitTime\":\"00:05:12\",\"MaxWaitTime\":\"00:31:31\",\"WaitingSLACount\":337,\"WaitingSLAPercentage\":84.04,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":2.80,\"AvgWaitTime\":\"00:04:52\",\"MaxWaitTime\":\"00:47:22\",\"WaitingSLACount\":371,\"WaitingSLAPercentage\":85.68,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"1.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":14.42,\"AvgWaitTime\":\"00:04:42\",\"MaxWaitTime\":\"00:41:19\",\"WaitingSLACount\":1929,\"WaitingSLAPercentage\":72.27,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"8.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.28,\"AvgWaitTime\":\"00:03:41\",\"MaxWaitTime\":\"00:13:31\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":70.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English 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Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":11.99,\"AvgWaitTime\":\"00:04:53\",\"MaxWaitTime\":\"00:42:29\",\"WaitingSLACount\":1529,\"WaitingSLAPercentage\":81.63,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"10.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:15:58\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:04:09\",\"AvgFFTime\":\"00:04:09\",\"MaxFFTime\":\"00:04:09\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:01:23\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:03:38\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15100 / 16220 (93.09%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:30 | Max.: 02:12:08 | SLA: 78.38% (12714)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.68\",\"MaxWaitTime\":\"00:32:37\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":\"62.50%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"5.20\",\"MaxWaitTime\":\"00:31:31\",\"WaitingSLACount\":337,\"WaitingSLAPercentage\":\"84.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"4.87\",\"MaxWaitTime\":\"00:47:22\",\"WaitingSLACount\":371,\"WaitingSLAPercentage\":\"85.68%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"4.70\",\"MaxWaitTime\":\"00:41:19\",\"WaitingSLACount\":1929,\"WaitingSLAPercentage\":\"72.27%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"00:13:31\",\"WaitingSLACount\":35,\"WaitingSLAPercentage\":\"70.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.63\",\"MaxWaitTime\":\"00:36:04\",\"WaitingSLACount\":82,\"WaitingSLAPercentage\":\"80.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2443,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"3.97\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":2190,\"WaitingSLAPercentage\":\"87.15%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"7.42\",\"MaxWaitTime\":\"00:27:47\",\"WaitingSLACount\":368,\"WaitingSLAPercentage\":\"73.90%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"7.15\",\"MaxWaitTime\":\"00:24:49\",\"WaitingSLACount\":228,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.78\",\"MaxWaitTime\":\"00:35:23\",\"WaitingSLACount\":8,\"WaitingSLAPercentage\":\"88.89%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"9.55\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":\"70.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"2.85\",\"MaxWaitTime\":\"00:19:57\",\"WaitingSLACount\":97,\"WaitingSLAPercentage\":\"90.65%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.08\",\"MaxWaitTime\":\"00:37:32\",\"WaitingSLACount\":305,\"WaitingSLAPercentage\":\"64.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.68\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":72,\"WaitingSLAPercentage\":\"76.60%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"5.40\",\"MaxWaitTime\":\"00:21:02\",\"WaitingSLACount\":629,\"WaitingSLAPercentage\":\"83.53%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"2.97\",\"MaxWaitTime\":\"00:04:57\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":\"81.82%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"10.00\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":\"71.88%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"4.65\",\"MaxWaitTime\":\"00:22:59\",\"WaitingSLACount\":1095,\"WaitingSLAPercentage\":\"90.27%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"6.58\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":1663,\"WaitingSLAPercentage\":\"73.20%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"7.55\",\"MaxWaitTime\":\"00:48:36\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":\"66.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"6.80\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":865,\"WaitingSLAPercentage\":\"72.14%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"6.30\",\"MaxWaitTime\":\"00:50:59\",\"WaitingSLACount\":558,\"WaitingSLAPercentage\":\"72.85%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"9.33\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":139,\"WaitingSLAPercentage\":\"72.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"4.88\",\"MaxWaitTime\":\"00:42:29\",\"WaitingSLACount\":1529,\"WaitingSLAPercentage\":\"81.63%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"15.97\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"1.38\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.63\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:02:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:02:39 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-03-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:03:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:03:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:03:47 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:06:14\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:49:53\",\"AvgFFTime\":\"00:31:15\",\"MaxFFTime\":\"00:06:14\",\"PercentageFFTime\":\"0.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:09:26\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":2.62,\"AvgServiceTime\":\"00:03:10\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":99.75,\"FFTime\":\"20:54:01\",\"AvgFFTime\":\"05:12:59\",\"MaxFFTime\":\"00:03:10\",\"PercentageFFTime\":\"1.75\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:29:36\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":423,\"PercentageServedTickets\":2.80,\"AvgServiceTime\":\"00:02:52\",\"MaxServiceTime\":\"00:21:18\",\"ServiceSLACount\":423,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"20:18:36\",\"AvgFFTime\":\"04:25:31\",\"MaxFFTime\":\"00:02:52\",\"PercentageFFTime\":\"1.70\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:35:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":2178,\"PercentageServedTickets\":14.42,\"AvgServiceTime\":\"00:02:47\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":2175,\"ServiceSLAPercentage\":99.86,\"FFTime\":\"05:32:24\",\"AvgFFTime\":\"10:32:44\",\"MaxFFTime\":\"00:02:47\",\"PercentageFFTime\":\"8.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:50:47\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":42,\"PercentageServedTickets\":0.28,\"AvgServiceTime\":\"00:02:56\",\"MaxServiceTime\":\"00:13:10\",\"ServiceSLACount\":42,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:03:17\",\"AvgFFTime\":\"01:36:41\",\"MaxFFTime\":\"00:02:56\",\"PercentageFFTime\":\"0.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:04:27\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:02:10\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":0.68,\"AvgServiceTime\":\"00:13:15\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":97.06,\"FFTime\":\"22:32:39\",\"AvgFFTime\":\"09:04:53\",\"MaxFFTime\":\"00:13:15\",\"PercentageFFTime\":\"1.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:16:12\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1992,\"PercentageServedTickets\":13.19,\"AvgServiceTime\":\"00:03:15\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":1990,\"ServiceSLAPercentage\":99.90,\"FFTime\":\"12:25:50\",\"AvgFFTime\":\"07:00:54\",\"MaxFFTime\":\"00:03:15\",\"PercentageFFTime\":\"9.07\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:58:54\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":451,\"PercentageServedTickets\":2.99,\"AvgServiceTime\":\"00:08:12\",\"MaxServiceTime\":\"00:49:02\",\"ServiceSLACount\":448,\"ServiceSLAPercentage\":99.33,\"FFTime\":\"13:45:36\",\"AvgFFTime\":\"11:13:09\",\"MaxFFTime\":\"00:08:12\",\"PercentageFFTime\":\"5.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:19:20\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":3.19,\"AvgServiceTime\":\"00:04:59\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"16:04:32\",\"AvgFFTime\":\"07:48:40\",\"MaxFFTime\":\"00:04:59\",\"PercentageFFTime\":\"3.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:31:21\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":1.87,\"AvgServiceTime\":\"00:04:46\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"22:31:37\",\"AvgFFTime\":\"06:29:11\",\"MaxFFTime\":\"00:04:46\",\"PercentageFFTime\":\"1.88\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:44:36\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":0.06,\"AvgServiceTime\":\"00:08:15\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:14:18\",\"AvgFFTime\":\"00:54:10\",\"MaxFFTime\":\"00:08:15\",\"PercentageFFTime\":\"0.10\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:01:02\"},{\"CategoryName\":\"International 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Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":7.92,\"AvgServiceTime\":\"00:03:22\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":99.83,\"FFTime\":\"19:20:14\",\"AvgFFTime\":\"08:00:31\",\"MaxFFTime\":\"00:03:22\",\"PercentageFFTime\":\"5.63\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"21:02:19\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":14.33,\"AvgServiceTime\":\"00:03:23\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":99.72,\"FFTime\":\"02:12:45\",\"AvgFFTime\":\"15:21:48\",\"MaxFFTime\":\"00:03:23\",\"PercentageFFTime\":\"10.22\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:47:36\"},{\"CategoryName\":\"Registration 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Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":11.99,\"AvgServiceTime\":\"00:04:10\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":99.67,\"FFTime\":\"05:58:48\",\"AvgFFTime\":\"13:24:33\",\"MaxFFTime\":\"00:04:10\",\"PercentageFFTime\":\"10.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:32:50\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:04:09\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:04:09\",\"AvgFFTime\":\"00:04:09\",\"MaxFFTime\":\"00:04:09\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:03:53\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:14:32\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"15100 / 16220 (93.09%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:45 | Max.: 01:55:52 | SLA: 99.31% (14996)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":8,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.23\",\"MaxServiceTime\":\"00:13:30\",\"ServiceSLACount\":8,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":395,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"3.17\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":394,\"ServiceSLAPercentage\":\"99.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.17\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":102,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.27\",\"MaxServiceTime\":\"01:02:29\",\"ServiceSLACount\":99,\"ServiceSLAPercentage\":\"97.06\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":2443,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.18\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":2438,\"ServiceSLAPercentage\":\"99.80\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":481,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"5.00\",\"MaxServiceTime\":\"00:29:13\",\"ServiceSLACount\":481,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":283,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"4.78\",\"MaxServiceTime\":\"00:34:35\",\"ServiceSLACount\":283,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"8.25\",\"MaxServiceTime\":\"00:18:56\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.88\",\"MaxServiceTime\":\"00:41:04\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"93.10\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":105,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"18.23\",\"MaxServiceTime\":\"01:18:45\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"86.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":440,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"7.58\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":435,\"ServiceSLAPercentage\":\"98.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":89,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.60\",\"MaxServiceTime\":\"00:57:14\",\"ServiceSLACount\":87,\"ServiceSLAPercentage\":\"97.75\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":735,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"3.13\",\"MaxServiceTime\":\"00:39:48\",\"ServiceSLACount\":734,\"ServiceSLAPercentage\":\"99.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.93\",\"MaxServiceTime\":\"00:02:00\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":29,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.48\",\"MaxServiceTime\":\"00:10:35\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":1196,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:37:58\",\"ServiceSLACount\":1194,\"ServiceSLAPercentage\":\"99.83\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2164,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.38\",\"MaxServiceTime\":\"01:33:13\",\"ServiceSLACount\":2158,\"ServiceSLAPercentage\":\"99.72\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":198,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.77\",\"MaxServiceTime\":\"01:28:10\",\"ServiceSLACount\":186,\"ServiceSLAPercentage\":\"93.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1070,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"10.05\",\"MaxServiceTime\":\"01:07:32\",\"ServiceSLACount\":1046,\"ServiceSLAPercentage\":\"97.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":670,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"7.35\",\"MaxServiceTime\":\"00:59:41\",\"ServiceSLACount\":663,\"ServiceSLAPercentage\":\"98.96\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":184,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"10.33\",\"MaxServiceTime\":\"01:15:58\",\"ServiceSLACount\":173,\"ServiceSLAPercentage\":\"94.02\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1811,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.17\",\"MaxServiceTime\":\"01:30:59\",\"ServiceSLACount\":1805,\"ServiceSLAPercentage\":\"99.67\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.15\",\"MaxServiceTime\":\"00:04:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:04:32 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:04:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:05:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:05:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:06:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:06:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:07:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:07:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:08:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:08:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:08:56 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:08:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:09:37 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:09:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:10:59 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:11:06 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":0.12,\"AvgServiceTime\":\"00:15:17\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":50,\"ServiceSLAPercentage\":92.59,\"FFTime\":\"13:45:47\",\"AvgFFTime\":\"10:31:58\",\"MaxFFTime\":\"00:15:17\",\"PercentageFFTime\":\"0.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:40:45\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":3.01,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":1304,\"ServiceSLAPercentage\":99.92,\"FFTime\":\"18:46:25\",\"AvgFFTime\":\"12:33:58\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"1.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:17:11\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":4.58,\"AvgServiceTime\":\"00:02:22\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":1979,\"ServiceSLAPercentage\":99.70,\"FFTime\":\"06:31:45\",\"AvgFFTime\":\"15:58:58\",\"MaxFFTime\":\"00:02:22\",\"PercentageFFTime\":\"2.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:44:28\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":12.27,\"AvgServiceTime\":\"00:02:55\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":5305,\"ServiceSLAPercentage\":99.74,\"FFTime\":\"18:44:28\",\"AvgFFTime\":\"05:13:10\",\"MaxFFTime\":\"00:02:55\",\"PercentageFFTime\":\"6.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:32:18\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":0.30,\"AvgServiceTime\":\"00:04:49\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":132,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"10:37:21\",\"AvgFFTime\":\"06:16:39\",\"MaxFFTime\":\"00:04:49\",\"PercentageFFTime\":\"0.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:38:54\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:02:10\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":1.42,\"AvgServiceTime\":\"00:14:34\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":572,\"ServiceSLAPercentage\":93.16,\"FFTime\":\"05:10:16\",\"AvgFFTime\":\"23:40:28\",\"MaxFFTime\":\"00:14:34\",\"PercentageFFTime\":\"3.97\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:23:29\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":5748,\"PercentageServedTickets\":13.26,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":5746,\"ServiceSLAPercentage\":99.97,\"FFTime\":\"20:35:55\",\"AvgFFTime\":\"17:56:21\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"8.85\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:08:52\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":2.86,\"AvgServiceTime\":\"00:08:24\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":1225,\"ServiceSLAPercentage\":98.87,\"FFTime\":\"05:31:20\",\"AvgFFTime\":\"06:47:57\",\"MaxFFTime\":\"00:08:24\",\"PercentageFFTime\":\"4.62\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:38:21\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":2.96,\"AvgServiceTime\":\"00:05:55\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":1272,\"ServiceSLAPercentage\":99.14,\"FFTime\":\"06:37:10\",\"AvgFFTime\":\"03:53:40\",\"MaxFFTime\":\"00:05:55\",\"PercentageFFTime\":\"3.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:42:31\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":1.30,\"AvgServiceTime\":\"00:05:23\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":562,\"ServiceSLAPercentage\":99.47,\"FFTime\":\"02:45:43\",\"AvgFFTime\":\"19:08:39\",\"MaxFFTime\":\"00:05:23\",\"PercentageFFTime\":\"1.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:26:54\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":0.59,\"AvgServiceTime\":\"00:07:57\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":251,\"ServiceSLAPercentage\":98.05,\"FFTime\":\"09:56:42\",\"AvgFFTime\":\"13:36:00\",\"MaxFFTime\":\"00:07:57\",\"PercentageFFTime\":\"0.90\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:33:52\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":0.19,\"AvgServiceTime\":\"00:22:58\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":89.02,\"FFTime\":\"07:24:09\",\"AvgFFTime\":\"22:10:31\",\"MaxFFTime\":\"00:22:58\",\"PercentageFFTime\":\"0.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:51:29\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":0.52,\"AvgServiceTime\":\"00:17:07\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":201,\"ServiceSLAPercentage\":88.94,\"FFTime\":\"16:28:45\",\"AvgFFTime\":\"05:58:59\",\"MaxFFTime\":\"00:17:07\",\"PercentageFFTime\":\"1.72\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:01:43\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":2.98,\"AvgServiceTime\":\"00:08:08\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":1280,\"ServiceSLAPercentage\":98.92,\"FFTime\":\"07:41:06\",\"AvgFFTime\":\"07:44:06\",\"MaxFFTime\":\"00:08:08\",\"PercentageFFTime\":\"4.68\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:39:15\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":0.44,\"AvgServiceTime\":\"00:07:08\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":95.26,\"FFTime\":\"22:36:13\",\"AvgFFTime\":\"14:42:36\",\"MaxFFTime\":\"00:07:08\",\"PercentageFFTime\":\"0.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:07:41\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":4.69,\"AvgServiceTime\":\"00:04:03\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":2029,\"ServiceSLAPercentage\":99.85,\"FFTime\":\"17:36:05\",\"AvgFFTime\":\"18:29:52\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"3.66\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:34:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":27,\"PercentageServedTickets\":0.06,\"AvgServiceTime\":\"00:02:08\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:57:39\",\"AvgFFTime\":\"00:50:43\",\"MaxFFTime\":\"00:02:08\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:48:17\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":0.16,\"AvgServiceTime\":\"00:04:18\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:05:31\",\"AvgFFTime\":\"03:50:52\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.14\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:02:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":7.86,\"AvgServiceTime\":\"00:02:59\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":3404,\"ServiceSLAPercentage\":99.82,\"FFTime\":\"01:46:34\",\"AvgFFTime\":\"22:27:51\",\"MaxFFTime\":\"00:02:59\",\"PercentageFFTime\":\"4.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:23:32\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6415,\"PercentageServedTickets\":14.79,\"AvgServiceTime\":\"00:03:44\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":6388,\"ServiceSLAPercentage\":99.58,\"FFTime\":\"15:59:47\",\"AvgFFTime\":\"02:21:06\",\"MaxFFTime\":\"00:03:44\",\"PercentageFFTime\":\"10.64\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:51:32\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":1.58,\"AvgServiceTime\":\"00:12:39\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":645,\"ServiceSLAPercentage\":93.89,\"FFTime\":\"01:01:11\",\"AvgFFTime\":\"21:06:45\",\"MaxFFTime\":\"00:12:39\",\"PercentageFFTime\":\"3.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:12:40\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":6.69,\"AvgServiceTime\":\"00:11:29\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":2805,\"ServiceSLAPercentage\":96.76,\"FFTime\":\"03:13:21\",\"AvgFFTime\":\"08:51:10\",\"MaxFFTime\":\"00:11:29\",\"PercentageFFTime\":\"14.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:17:21\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":5.12,\"AvgServiceTime\":\"00:08:42\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":2181,\"ServiceSLAPercentage\":98.15,\"FFTime\":\"10:14:17\",\"AvgFFTime\":\"21:09:20\",\"MaxFFTime\":\"00:08:42\",\"PercentageFFTime\":\"8.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:22:08\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":0.78,\"AvgServiceTime\":\"00:09:45\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":322,\"ServiceSLAPercentage\":94.71,\"FFTime\":\"07:16:37\",\"AvgFFTime\":\"00:42:06\",\"MaxFFTime\":\"00:09:45\",\"PercentageFFTime\":\"1.47\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:23:26\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":11.41,\"AvgServiceTime\":\"00:04:33\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":4911,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"16:15:37\",\"AvgFFTime\":\"02:41:05\",\"MaxFFTime\":\"00:04:33\",\"PercentageFFTime\":\"10.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:31:02\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.03,\"AvgServiceTime\":\"00:05:15\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:03:07\",\"AvgFFTime\":\"01:02:05\",\"MaxFFTime\":\"00:05:15\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:06\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:03:53\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:19:03\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"43361 / 46737 (92.78%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:11 | Max.: 07:02:05 | SLA: 99.02% (42934)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.30\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":50,\"ServiceSLAPercentage\":\"92.59\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":\"4\",\"AvgServiceTime\":\"3.07\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":1304,\"ServiceSLAPercentage\":\"99.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"2.37\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":1979,\"ServiceSLAPercentage\":\"99.70\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":\"13\",\"AvgServiceTime\":\"2.92\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":5305,\"ServiceSLAPercentage\":\"99.74\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.83\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":132,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"2.17\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"14.58\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":572,\"ServiceSLAPercentage\":\"93.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":6987,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"4.35\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":6971,\"ServiceSLAPercentage\":\"99.77\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"5.92\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":1272,\"ServiceSLAPercentage\":\"99.14\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"5.38\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":562,\"ServiceSLAPercentage\":\"99.47\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.95\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":251,\"ServiceSLAPercentage\":\"98.05\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"22.98\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":\"89.02\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":201,\"ServiceSLAPercentage\":\"88.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"8.15\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":1280,\"ServiceSLAPercentage\":\"98.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"7.13\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"95.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"4.07\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":2029,\"ServiceSLAPercentage\":\"99.85\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":27,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.13\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":27,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.30\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":\"8\",\"AvgServiceTime\":\"2.98\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":3404,\"ServiceSLAPercentage\":\"99.82\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6415,\"PercentageServedTickets\":\"15\",\"AvgServiceTime\":\"3.73\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":6388,\"ServiceSLAPercentage\":\"99.58\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"12.67\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":645,\"ServiceSLAPercentage\":\"93.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"11.48\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":2805,\"ServiceSLAPercentage\":\"96.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"8.70\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":2181,\"ServiceSLAPercentage\":\"98.15\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"9.75\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":322,\"ServiceSLAPercentage\":\"94.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"4.57\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":4911,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.27\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:11:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:11:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:12:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:12:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:12:50 AM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:12:57 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":0.12,\"AvgWaitTime\":\"00:07:09\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":73.21,\"FFTime\":\"13:45:47\",\"AvgFFTime\":\"10:31:58\",\"MaxFFTime\":\"00:15:17\",\"PercentageFFTime\":\"0.37\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:40:45\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":3.01,\"AvgWaitTime\":\"00:04:07\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":1154,\"WaitingSLAPercentage\":87.56,\"FFTime\":\"18:46:25\",\"AvgFFTime\":\"12:33:58\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"1.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:17:11\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":4.58,\"AvgWaitTime\":\"00:06:33\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":1578,\"WaitingSLAPercentage\":67.15,\"FFTime\":\"06:31:45\",\"AvgFFTime\":\"15:58:58\",\"MaxFFTime\":\"00:02:22\",\"PercentageFFTime\":\"2.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:44:28\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":12.27,\"AvgWaitTime\":\"00:05:20\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":4491,\"WaitingSLAPercentage\":65.08,\"FFTime\":\"18:44:28\",\"AvgFFTime\":\"05:13:10\",\"MaxFFTime\":\"00:02:55\",\"PercentageFFTime\":\"6.89\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:32:18\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":0.30,\"AvgWaitTime\":\"00:04:41\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":111,\"WaitingSLAPercentage\":73.51,\"FFTime\":\"10:37:21\",\"AvgFFTime\":\"06:16:39\",\"MaxFFTime\":\"00:04:49\",\"PercentageFFTime\":\"0.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:38:54\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English 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Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":7.86,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":92.35,\"FFTime\":\"01:46:34\",\"AvgFFTime\":\"22:27:51\",\"MaxFFTime\":\"00:02:59\",\"PercentageFFTime\":\"4.52\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:23:32\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6415,\"PercentageServedTickets\":14.79,\"AvgWaitTime\":\"00:04:44\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":5503,\"WaitingSLAPercentage\":83.32,\"FFTime\":\"15:59:47\",\"AvgFFTime\":\"02:21:06\",\"MaxFFTime\":\"00:03:44\",\"PercentageFFTime\":\"10.64\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:51:32\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":1.58,\"AvgWaitTime\":\"00:06:27\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":72.40,\"FFTime\":\"01:01:11\",\"AvgFFTime\":\"21:06:45\",\"MaxFFTime\":\"00:12:39\",\"PercentageFFTime\":\"3.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:12:40\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":6.69,\"AvgWaitTime\":\"00:05:46\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":2430,\"WaitingSLAPercentage\":76.25,\"FFTime\":\"03:13:21\",\"AvgFFTime\":\"08:51:10\",\"MaxFFTime\":\"00:11:29\",\"PercentageFFTime\":\"14.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:17:21\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":5.12,\"AvgWaitTime\":\"00:05:58\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":1863,\"WaitingSLAPercentage\":71.11,\"FFTime\":\"10:14:17\",\"AvgFFTime\":\"21:09:20\",\"MaxFFTime\":\"00:08:42\",\"PercentageFFTime\":\"8.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:22:08\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":0.78,\"AvgWaitTime\":\"00:08:22\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":72.21,\"FFTime\":\"07:16:37\",\"AvgFFTime\":\"00:42:06\",\"MaxFFTime\":\"00:09:45\",\"PercentageFFTime\":\"1.47\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:23:26\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":11.41,\"AvgWaitTime\":\"00:04:21\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":4335,\"WaitingSLAPercentage\":85.37,\"FFTime\":\"16:15:37\",\"AvgFFTime\":\"02:41:05\",\"MaxFFTime\":\"00:04:33\",\"PercentageFFTime\":\"10.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:31:02\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.03,\"AvgWaitTime\":\"00:07:25\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":45.45,\"FFTime\":\"01:03:07\",\"AvgFFTime\":\"01:02:05\",\"MaxFFTime\":\"00:05:15\",\"PercentageFFTime\":\"0.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:06\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:01:23\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:19:03\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"43361 / 46737 (92.78%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:08 | Max.: 03:26:23 | SLA: 79.26% (37045)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.15\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":\"73.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"4.13\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":1154,\"WaitingSLAPercentage\":\"87.56%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"6.55\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":1578,\"WaitingSLAPercentage\":\"67.15%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":\"13\",\"AvgWaitTime\":\"5.35\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":4491,\"WaitingSLAPercentage\":\"65.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.68\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":111,\"WaitingSLAPercentage\":\"73.51%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"6.33\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"78.01%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":6987,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"3.90\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":6179,\"WaitingSLAPercentage\":\"87.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.17\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":936,\"WaitingSLAPercentage\":\"71.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"6.72\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":\"80.49%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.65\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":\"75.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.68\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"72.29%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.62\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":205,\"WaitingSLAPercentage\":\"86.86%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":974,\"WaitingSLAPercentage\":\"70.84%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.08\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"5.28\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":1811,\"WaitingSLAPercentage\":\"88.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":27,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.62\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":26,\"WaitingSLAPercentage\":\"86.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.33\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"81.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"3.90\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":\"92.35%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6415,\"PercentageServedTickets\":\"15\",\"AvgWaitTime\":\"4.75\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":5503,\"WaitingSLAPercentage\":\"83.32%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"6.47\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":\"72.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"5.78\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":2430,\"WaitingSLAPercentage\":\"76.25%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.98\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":1863,\"WaitingSLAPercentage\":\"71.11%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.37\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":\"72.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"4.37\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":4335,\"WaitingSLAPercentage\":\"85.37%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":\"45.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"1.38\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.82\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:13:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:13:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:13:44 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:13:49 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":4.10,\"AvgWaitTime\":\"00:04:07\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":1154,\"WaitingSLAPercentage\":87.56,\"FFTime\":\"18:46:25\",\"AvgFFTime\":\"12:33:58\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:17:11\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":6.24,\"AvgWaitTime\":\"00:06:33\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":1578,\"WaitingSLAPercentage\":67.15,\"FFTime\":\"06:31:45\",\"AvgFFTime\":\"15:58:58\",\"MaxFFTime\":\"00:02:22\",\"PercentageFFTime\":\"3.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:44:28\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":16.73,\"AvgWaitTime\":\"00:05:20\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":4491,\"WaitingSLAPercentage\":65.08,\"FFTime\":\"18:44:28\",\"AvgFFTime\":\"05:13:10\",\"MaxFFTime\":\"00:02:55\",\"PercentageFFTime\":\"9.99\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:32:18\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":0.42,\"AvgWaitTime\":\"00:04:41\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":111,\"WaitingSLAPercentage\":73.51,\"FFTime\":\"10:37:21\",\"AvgFFTime\":\"06:16:39\",\"MaxFFTime\":\"00:04:49\",\"PercentageFFTime\":\"0.41\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:38:54\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":5748,\"PercentageServedTickets\":18.08,\"AvgWaitTime\":\"00:03:40\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":5133,\"WaitingSLAPercentage\":88.14,\"FFTime\":\"20:35:55\",\"AvgFFTime\":\"17:56:21\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"12.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:08:52\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:03:36\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":205,\"WaitingSLAPercentage\":86.86,\"FFTime\":\"16:28:45\",\"AvgFFTime\":\"05:58:59\",\"MaxFFTime\":\"00:17:07\",\"PercentageFFTime\":\"2.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:01:43\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:03:28\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":82.35,\"FFTime\":\"00:26:15\",\"AvgFFTime\":\"00:22:55\",\"MaxFFTime\":\"00:01:45\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:58:58\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6303,\"PercentageServedTickets\":19.83,\"AvgWaitTime\":\"00:04:43\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":5412,\"WaitingSLAPercentage\":83.35,\"FFTime\":\"19:00:31\",\"AvgFFTime\":\"10:04:00\",\"MaxFFTime\":\"00:03:36\",\"PercentageFFTime\":\"14.63\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:21:05\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":2.16,\"AvgWaitTime\":\"00:06:27\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":72.40,\"FFTime\":\"01:01:11\",\"AvgFFTime\":\"21:06:45\",\"MaxFFTime\":\"00:12:39\",\"PercentageFFTime\":\"5.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:12:40\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":9.12,\"AvgWaitTime\":\"00:05:46\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":2430,\"WaitingSLAPercentage\":76.25,\"FFTime\":\"03:13:21\",\"AvgFFTime\":\"08:51:10\",\"MaxFFTime\":\"00:11:29\",\"PercentageFFTime\":\"21.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:17:21\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":6.99,\"AvgWaitTime\":\"00:05:58\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":1863,\"WaitingSLAPercentage\":71.11,\"FFTime\":\"10:14:17\",\"AvgFFTime\":\"21:09:20\",\"MaxFFTime\":\"00:08:42\",\"PercentageFFTime\":\"12.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:22:08\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":15.56,\"AvgWaitTime\":\"00:04:21\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":4335,\"WaitingSLAPercentage\":85.37,\"FFTime\":\"16:15:37\",\"AvgFFTime\":\"02:41:05\",\"MaxFFTime\":\"00:04:33\",\"PercentageFFTime\":\"14.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:31:02\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:48\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":80.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:19:03\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"31793 / 34948 (90.97%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:56 | Max.: 02:38:19 | SLA: 78.08% (27286)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"4.13\",\"MaxWaitTime\":\"00:37:18\",\"WaitingSLACount\":1154,\"WaitingSLAPercentage\":\"87.56%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"6.55\",\"MaxWaitTime\":\"01:45:16\",\"WaitingSLACount\":1578,\"WaitingSLAPercentage\":\"67.15%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"5.35\",\"MaxWaitTime\":\"01:47:01\",\"WaitingSLACount\":4491,\"WaitingSLAPercentage\":\"65.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.68\",\"MaxWaitTime\":\"00:26:12\",\"WaitingSLACount\":111,\"WaitingSLAPercentage\":\"73.51%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":5748,\"PercentageServedTickets\":\"19\",\"AvgWaitTime\":\"3.68\",\"MaxWaitTime\":\"01:28:37\",\"WaitingSLACount\":5133,\"WaitingSLAPercentage\":\"88.14%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.62\",\"MaxWaitTime\":\"00:30:40\",\"WaitingSLACount\":205,\"WaitingSLAPercentage\":\"86.86%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.47\",\"MaxWaitTime\":\"00:24:58\",\"WaitingSLACount\":14,\"WaitingSLAPercentage\":\"82.35%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6303,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"4.72\",\"MaxWaitTime\":\"02:38:19\",\"WaitingSLACount\":5412,\"WaitingSLAPercentage\":\"83.35%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.47\",\"MaxWaitTime\":\"01:01:59\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":\"72.40%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":\"10\",\"AvgWaitTime\":\"5.78\",\"MaxWaitTime\":\"02:12:08\",\"WaitingSLACount\":2430,\"WaitingSLAPercentage\":\"76.25%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":\"7\",\"AvgWaitTime\":\"5.98\",\"MaxWaitTime\":\"01:22:32\",\"WaitingSLACount\":1863,\"WaitingSLAPercentage\":\"71.11%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"4.37\",\"MaxWaitTime\":\"00:45:35\",\"WaitingSLACount\":4335,\"WaitingSLAPercentage\":\"85.37%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.82\",\"MaxWaitTime\":\"00:09:53\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":\"80.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:14:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:14:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:15:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:15:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:15:40 AM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:15:46 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":4.10,\"AvgServiceTime\":\"00:03:04\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":1304,\"ServiceSLAPercentage\":99.92,\"FFTime\":\"18:46:25\",\"AvgFFTime\":\"12:33:58\",\"MaxFFTime\":\"00:03:04\",\"PercentageFFTime\":\"2.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"18:17:11\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":6.24,\"AvgServiceTime\":\"00:02:22\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":1979,\"ServiceSLAPercentage\":99.70,\"FFTime\":\"06:31:45\",\"AvgFFTime\":\"15:58:58\",\"MaxFFTime\":\"00:02:22\",\"PercentageFFTime\":\"3.03\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:44:28\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":16.73,\"AvgServiceTime\":\"00:02:55\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":5305,\"ServiceSLAPercentage\":99.74,\"FFTime\":\"18:44:28\",\"AvgFFTime\":\"05:13:10\",\"MaxFFTime\":\"00:02:55\",\"PercentageFFTime\":\"9.99\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:32:18\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":0.42,\"AvgServiceTime\":\"00:04:49\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":132,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"10:37:21\",\"AvgFFTime\":\"06:16:39\",\"MaxFFTime\":\"00:04:49\",\"PercentageFFTime\":\"0.41\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:38:54\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":5748,\"PercentageServedTickets\":18.08,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":5746,\"ServiceSLAPercentage\":99.97,\"FFTime\":\"20:35:55\",\"AvgFFTime\":\"17:56:21\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"12.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:08:52\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":0.71,\"AvgServiceTime\":\"00:17:07\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":201,\"ServiceSLAPercentage\":88.94,\"FFTime\":\"16:28:45\",\"AvgFFTime\":\"05:58:59\",\"MaxFFTime\":\"00:17:07\",\"PercentageFFTime\":\"2.49\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"14:01:43\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":15,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:01:45\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:26:15\",\"AvgFFTime\":\"00:22:55\",\"MaxFFTime\":\"00:01:45\",\"PercentageFFTime\":\"0.02\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:58:58\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6303,\"PercentageServedTickets\":19.83,\"AvgServiceTime\":\"00:03:36\",\"MaxServiceTime\":\"01:05:24\",\"ServiceSLACount\":6284,\"ServiceSLAPercentage\":99.70,\"FFTime\":\"19:00:31\",\"AvgFFTime\":\"10:04:00\",\"MaxFFTime\":\"00:03:36\",\"PercentageFFTime\":\"14.63\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:21:05\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":2.16,\"AvgServiceTime\":\"00:12:39\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":645,\"ServiceSLAPercentage\":93.89,\"FFTime\":\"01:01:11\",\"AvgFFTime\":\"21:06:45\",\"MaxFFTime\":\"00:12:39\",\"PercentageFFTime\":\"5.60\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:12:40\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":9.12,\"AvgServiceTime\":\"00:11:29\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":2805,\"ServiceSLAPercentage\":96.76,\"FFTime\":\"03:13:21\",\"AvgFFTime\":\"08:51:10\",\"MaxFFTime\":\"00:11:29\",\"PercentageFFTime\":\"21.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:17:21\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":6.99,\"AvgServiceTime\":\"00:08:42\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":2181,\"ServiceSLAPercentage\":98.15,\"FFTime\":\"10:14:17\",\"AvgFFTime\":\"21:09:20\",\"MaxFFTime\":\"00:08:42\",\"PercentageFFTime\":\"12.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"19:22:08\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":15.56,\"AvgServiceTime\":\"00:04:33\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":4911,\"ServiceSLAPercentage\":99.25,\"FFTime\":\"16:15:37\",\"AvgFFTime\":\"02:41:05\",\"MaxFFTime\":\"00:04:33\",\"PercentageFFTime\":\"14.53\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:31:02\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:00:46\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:06\",\"AvgFFTime\":\"00:02:38\",\"MaxFFTime\":\"00:00:46\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:19:03\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"31793 / 34948 (90.97%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:53 | Max.: 02:21:27 | SLA: 99.12% (31512)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":1305,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"3.07\",\"MaxServiceTime\":\"00:24:21\",\"ServiceSLACount\":1304,\"ServiceSLAPercentage\":\"99.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":1985,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"2.37\",\"MaxServiceTime\":\"01:10:54\",\"ServiceSLACount\":1979,\"ServiceSLAPercentage\":\"99.70\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":5319,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"2.92\",\"MaxServiceTime\":\"01:55:52\",\"ServiceSLACount\":5305,\"ServiceSLAPercentage\":\"99.74\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":132,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.83\",\"MaxServiceTime\":\"00:20:50\",\"ServiceSLACount\":132,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":5748,\"PercentageServedTickets\":\"19\",\"AvgServiceTime\":\"3.47\",\"MaxServiceTime\":\"00:52:23\",\"ServiceSLACount\":5746,\"ServiceSLAPercentage\":\"99.97\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":226,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"17.12\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":201,\"ServiceSLAPercentage\":\"88.94\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":15,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"1.75\",\"MaxServiceTime\":\"00:09:36\",\"ServiceSLACount\":15,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":6303,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.60\",\"MaxServiceTime\":\"01:05:24\",\"ServiceSLACount\":6284,\"ServiceSLAPercentage\":\"99.70\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":687,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"12.67\",\"MaxServiceTime\":\"01:33:55\",\"ServiceSLACount\":645,\"ServiceSLAPercentage\":\"93.89\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":2899,\"PercentageServedTickets\":\"10\",\"AvgServiceTime\":\"11.48\",\"MaxServiceTime\":\"01:24:05\",\"ServiceSLACount\":2805,\"ServiceSLAPercentage\":\"96.76\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":2222,\"PercentageServedTickets\":\"7\",\"AvgServiceTime\":\"8.70\",\"MaxServiceTime\":\"01:23:08\",\"ServiceSLACount\":2181,\"ServiceSLAPercentage\":\"98.15\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":4948,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"4.57\",\"MaxServiceTime\":\"02:21:27\",\"ServiceSLACount\":4911,\"ServiceSLAPercentage\":\"99.25\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":4,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.78\",\"MaxServiceTime\":\"00:01:36\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:16:05 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:16:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":9.68,\"AvgServiceTime\":\"00:02:37\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:31:24\",\"AvgFFTime\":\"00:27:48\",\"MaxFFTime\":\"00:02:37\",\"PercentageFFTime\":\"2.43\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:19\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":90.32,\"AvgServiceTime\":\"00:11:14\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":104,\"ServiceSLAPercentage\":92.86,\"FFTime\":\"20:59:16\",\"AvgFFTime\":\"16:17:06\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"97.57\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:30:27\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"124 / 125 (99.20%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:10:24 | Max.: 05:17:14 | SLA: 93.55% (116)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"10\",\"AvgServiceTime\":\"2.62\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":\"91\",\"AvgServiceTime\":\"11.25\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":104,\"ServiceSLAPercentage\":\"92.86\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:16:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:16:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:17:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:17:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:18:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:18:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:19:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:19:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:20:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:20:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:21:04 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:21:11 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":0.47,\"AvgServiceTime\":\"00:15:17\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":50,\"ServiceSLAPercentage\":92.59,\"FFTime\":\"13:45:47\",\"AvgFFTime\":\"10:31:58\",\"MaxFFTime\":\"00:15:17\",\"PercentageFFTime\":\"1.18\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:40:45\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:02:10\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":5.31,\"AvgServiceTime\":\"00:14:34\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":572,\"ServiceSLAPercentage\":93.16,\"FFTime\":\"05:10:16\",\"AvgFFTime\":\"23:40:28\",\"MaxFFTime\":\"00:14:34\",\"PercentageFFTime\":\"12.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:23:29\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":10.71,\"AvgServiceTime\":\"00:08:24\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":1225,\"ServiceSLAPercentage\":98.87,\"FFTime\":\"05:31:20\",\"AvgFFTime\":\"06:47:57\",\"MaxFFTime\":\"00:08:24\",\"PercentageFFTime\":\"14.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:38:21\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgServiceTime\":\"00:00:00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":11.09,\"AvgServiceTime\":\"00:05:55\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":1272,\"ServiceSLAPercentage\":99.14,\"FFTime\":\"06:37:10\",\"AvgFFTime\":\"03:53:40\",\"MaxFFTime\":\"00:05:55\",\"PercentageFFTime\":\"10.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:42:31\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":4.88,\"AvgServiceTime\":\"00:05:23\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":562,\"ServiceSLAPercentage\":99.47,\"FFTime\":\"02:45:43\",\"AvgFFTime\":\"19:08:39\",\"MaxFFTime\":\"00:05:23\",\"PercentageFFTime\":\"4.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:26:54\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":2.21,\"AvgServiceTime\":\"00:07:57\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":251,\"ServiceSLAPercentage\":98.05,\"FFTime\":\"09:56:42\",\"AvgFFTime\":\"13:36:00\",\"MaxFFTime\":\"00:07:57\",\"PercentageFFTime\":\"2.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:33:52\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":0.71,\"AvgServiceTime\":\"00:22:58\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":89.02,\"FFTime\":\"07:24:09\",\"AvgFFTime\":\"22:10:31\",\"MaxFFTime\":\"00:22:58\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:51:29\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":11.19,\"AvgServiceTime\":\"00:08:08\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":1280,\"ServiceSLAPercentage\":98.92,\"FFTime\":\"07:41:06\",\"AvgFFTime\":\"07:44:06\",\"MaxFFTime\":\"00:08:08\",\"PercentageFFTime\":\"15.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:39:15\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":1.64,\"AvgServiceTime\":\"00:07:08\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":95.26,\"FFTime\":\"22:36:13\",\"AvgFFTime\":\"14:42:36\",\"MaxFFTime\":\"00:07:08\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:07:41\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":17.57,\"AvgServiceTime\":\"00:04:03\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":2029,\"ServiceSLAPercentage\":99.85,\"FFTime\":\"17:36:05\",\"AvgFFTime\":\"18:29:52\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:34:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgServiceTime\":\"00:02:37\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:31:24\",\"AvgFFTime\":\"00:27:48\",\"MaxFFTime\":\"00:02:37\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:19\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":0.61,\"AvgServiceTime\":\"00:04:18\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:05:31\",\"AvgFFTime\":\"03:50:52\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:02:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":29.48,\"AvgServiceTime\":\"00:02:59\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":3404,\"ServiceSLAPercentage\":99.82,\"FFTime\":\"01:46:34\",\"AvgFFTime\":\"22:27:51\",\"MaxFFTime\":\"00:02:59\",\"PercentageFFTime\":\"14.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:23:32\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":0.97,\"AvgServiceTime\":\"00:11:14\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":104,\"ServiceSLAPercentage\":92.86,\"FFTime\":\"20:59:16\",\"AvgFFTime\":\"16:17:06\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"1.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:30:27\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":2.94,\"AvgServiceTime\":\"00:09:45\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":322,\"ServiceSLAPercentage\":94.71,\"FFTime\":\"07:16:37\",\"AvgFFTime\":\"00:42:06\",\"MaxFFTime\":\"00:09:45\",\"PercentageFFTime\":\"4.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:23:26\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgServiceTime\":\"00:05:15\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"01:03:07\",\"AvgFFTime\":\"01:02:05\",\"MaxFFTime\":\"00:05:15\",\"PercentageFFTime\":\"0.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:06\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:03:53\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11568 / 11789 (98.13%)\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:03 | Max.: 07:02:05 | SLA: 98.74% (11422)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"15.30\",\"MaxServiceTime\":\"01:54:44\",\"ServiceSLACount\":50,\"ServiceSLAPercentage\":\"92.59\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.17\",\"MaxServiceTime\":\"00:02:10\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"14.58\",\"MaxServiceTime\":\"06:54:18\",\"ServiceSLACount\":572,\"ServiceSLAPercentage\":\"93.16\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":\"11\",\"AvgServiceTime\":\"8.40\",\"MaxServiceTime\":\"00:57:28\",\"ServiceSLACount\":1225,\"ServiceSLAPercentage\":\"98.87\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgServiceTime\":\"0.00\",\"MaxServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":\"0.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"5.92\",\"MaxServiceTime\":\"01:35:25\",\"ServiceSLACount\":1272,\"ServiceSLAPercentage\":\"99.14\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":\"5\",\"AvgServiceTime\":\"5.38\",\"MaxServiceTime\":\"01:51:01\",\"ServiceSLACount\":562,\"ServiceSLAPercentage\":\"99.47\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"7.95\",\"MaxServiceTime\":\"00:44:08\",\"ServiceSLACount\":251,\"ServiceSLAPercentage\":\"98.05\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"22.98\",\"MaxServiceTime\":\"07:02:05\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":\"89.02\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"8.15\",\"MaxServiceTime\":\"01:34:35\",\"ServiceSLACount\":1280,\"ServiceSLAPercentage\":\"98.92\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":\"2\",\"AvgServiceTime\":\"7.13\",\"MaxServiceTime\":\"01:11:22\",\"ServiceSLACount\":181,\"ServiceSLAPercentage\":\"95.26\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":\"18\",\"AvgServiceTime\":\"4.07\",\"MaxServiceTime\":\"00:45:51\",\"ServiceSLACount\":2029,\"ServiceSLAPercentage\":\"99.85\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"2.62\",\"MaxServiceTime\":\"00:09:39\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"4.30\",\"MaxServiceTime\":\"00:15:18\",\"ServiceSLACount\":71,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":\"30\",\"AvgServiceTime\":\"2.98\",\"MaxServiceTime\":\"02:12:31\",\"ServiceSLACount\":3404,\"ServiceSLAPercentage\":\"99.82\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"11.25\",\"MaxServiceTime\":\"05:17:14\",\"ServiceSLACount\":104,\"ServiceSLAPercentage\":\"92.86\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"9.75\",\"MaxServiceTime\":\"01:34:12\",\"ServiceSLACount\":322,\"ServiceSLAPercentage\":\"94.71\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"5.27\",\"MaxServiceTime\":\"00:19:33\",\"ServiceSLACount\":12,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"3.88\",\"MaxServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:21:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:21:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:21:30 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:21:36 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:07:09\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":73.21,\"FFTime\":\"13:45:47\",\"AvgFFTime\":\"10:31:58\",\"MaxFFTime\":\"00:15:17\",\"PercentageFFTime\":\"1.18\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:40:45\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":5.31,\"AvgWaitTime\":\"00:06:19\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":78.01,\"FFTime\":\"05:10:16\",\"AvgFFTime\":\"23:40:28\",\"MaxFFTime\":\"00:14:34\",\"PercentageFFTime\":\"12.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:23:29\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":10.71,\"AvgWaitTime\":\"00:04:58\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":1046,\"WaitingSLAPercentage\":84.22,\"FFTime\":\"05:31:20\",\"AvgFFTime\":\"06:47:57\",\"MaxFFTime\":\"00:08:24\",\"PercentageFFTime\":\"14.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:38:21\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":11.09,\"AvgWaitTime\":\"00:08:09\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":936,\"WaitingSLAPercentage\":71.18,\"FFTime\":\"06:37:10\",\"AvgFFTime\":\"03:53:40\",\"MaxFFTime\":\"00:05:55\",\"PercentageFFTime\":\"10.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:42:31\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":4.88,\"AvgWaitTime\":\"00:06:42\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":80.49,\"FFTime\":\"02:45:43\",\"AvgFFTime\":\"19:08:39\",\"MaxFFTime\":\"00:05:23\",\"PercentageFFTime\":\"4.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:26:54\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":2.21,\"AvgWaitTime\":\"00:06:38\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":75.58,\"FFTime\":\"09:56:42\",\"AvgFFTime\":\"13:36:00\",\"MaxFFTime\":\"00:07:57\",\"PercentageFFTime\":\"2.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:33:52\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:08:40\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":72.29,\"FFTime\":\"07:24:09\",\"AvgFFTime\":\"22:10:31\",\"MaxFFTime\":\"00:22:58\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:51:29\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":11.19,\"AvgWaitTime\":\"00:07:26\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":974,\"WaitingSLAPercentage\":70.84,\"FFTime\":\"07:41:06\",\"AvgFFTime\":\"07:44:06\",\"MaxFFTime\":\"00:08:08\",\"PercentageFFTime\":\"15.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:39:15\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":1.64,\"AvgWaitTime\":\"00:07:04\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":75.76,\"FFTime\":\"22:36:13\",\"AvgFFTime\":\"14:42:36\",\"MaxFFTime\":\"00:07:08\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:07:41\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":17.57,\"AvgWaitTime\":\"00:05:16\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":1811,\"WaitingSLAPercentage\":88.04,\"FFTime\":\"17:36:05\",\"AvgFFTime\":\"18:29:52\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:34:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:47\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"FFTime\":\"00:31:24\",\"AvgFFTime\":\"00:27:48\",\"MaxFFTime\":\"00:02:37\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:19\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:07:19\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":81.08,\"FFTime\":\"05:05:31\",\"AvgFFTime\":\"03:50:52\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:02:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":29.48,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":92.35,\"FFTime\":\"01:46:34\",\"AvgFFTime\":\"22:27:51\",\"MaxFFTime\":\"00:02:59\",\"PercentageFFTime\":\"14.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:23:32\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":0.97,\"AvgWaitTime\":\"00:06:09\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":91,\"WaitingSLAPercentage\":81.25,\"FFTime\":\"20:59:16\",\"AvgFFTime\":\"16:17:06\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"1.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:30:27\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":2.94,\"AvgWaitTime\":\"00:08:22\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":72.21,\"FFTime\":\"07:16:37\",\"AvgFFTime\":\"00:42:06\",\"MaxFFTime\":\"00:09:45\",\"PercentageFFTime\":\"4.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:23:26\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:07:25\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":45.45,\"FFTime\":\"01:03:07\",\"AvgFFTime\":\"01:02:05\",\"MaxFFTime\":\"00:05:15\",\"PercentageFFTime\":\"0.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:06\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:01:23\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11568 / 11789 (98.13%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:44 | Max.: 03:26:23 | SLA: 82.78% (9759)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.15\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":\"73.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"6.33\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"78.01%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"4.97\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":1046,\"WaitingSLAPercentage\":\"84.22%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"8.17\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":936,\"WaitingSLAPercentage\":\"71.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"6.72\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":\"80.49%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.65\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":\"75.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.68\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"72.29%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":974,\"WaitingSLAPercentage\":\"70.84%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"7.08\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"5.28\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":1811,\"WaitingSLAPercentage\":\"88.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.80\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":\"92.31%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.33\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"81.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":\"30\",\"AvgWaitTime\":\"3.90\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":\"92.35%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.17\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":91,\"WaitingSLAPercentage\":\"81.25%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.37\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":\"72.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":\"45.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"1.38\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:21:43 AM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:waiting$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
4/17/2025 11:21:49 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:07:09\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":73.21,\"FFTime\":\"13:45:47\",\"AvgFFTime\":\"10:31:58\",\"MaxFFTime\":\"00:15:17\",\"PercentageFFTime\":\"1.18\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:40:45\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:02:10\",\"AvgFFTime\":\"00:02:10\",\"MaxFFTime\":\"00:02:10\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:03:53\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":5.31,\"AvgWaitTime\":\"00:06:19\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":78.01,\"FFTime\":\"05:10:16\",\"AvgFFTime\":\"23:40:28\",\"MaxFFTime\":\"00:14:34\",\"PercentageFFTime\":\"12.77\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:23:29\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":10.71,\"AvgWaitTime\":\"00:04:58\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":1046,\"WaitingSLAPercentage\":84.22,\"FFTime\":\"05:31:20\",\"AvgFFTime\":\"06:47:57\",\"MaxFFTime\":\"00:08:24\",\"PercentageFFTime\":\"14.86\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:38:21\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":11.09,\"AvgWaitTime\":\"00:08:09\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":936,\"WaitingSLAPercentage\":71.18,\"FFTime\":\"06:37:10\",\"AvgFFTime\":\"03:53:40\",\"MaxFFTime\":\"00:05:55\",\"PercentageFFTime\":\"10.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:42:31\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":4.88,\"AvgWaitTime\":\"00:06:42\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":80.49,\"FFTime\":\"02:45:43\",\"AvgFFTime\":\"19:08:39\",\"MaxFFTime\":\"00:05:23\",\"PercentageFFTime\":\"4.35\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:26:54\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":2.21,\"AvgWaitTime\":\"00:06:38\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":75.58,\"FFTime\":\"09:56:42\",\"AvgFFTime\":\"13:36:00\",\"MaxFFTime\":\"00:07:57\",\"PercentageFFTime\":\"2.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:33:52\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":0.71,\"AvgWaitTime\":\"00:08:40\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":72.29,\"FFTime\":\"07:24:09\",\"AvgFFTime\":\"22:10:31\",\"MaxFFTime\":\"00:22:58\",\"PercentageFFTime\":\"2.69\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:51:29\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":11.19,\"AvgWaitTime\":\"00:07:26\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":974,\"WaitingSLAPercentage\":70.84,\"FFTime\":\"07:41:06\",\"AvgFFTime\":\"07:44:06\",\"MaxFFTime\":\"00:08:08\",\"PercentageFFTime\":\"15.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:39:15\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":1.64,\"AvgWaitTime\":\"00:07:04\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":75.76,\"FFTime\":\"22:36:13\",\"AvgFFTime\":\"14:42:36\",\"MaxFFTime\":\"00:07:08\",\"PercentageFFTime\":\"1.94\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:07:41\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":17.57,\"AvgWaitTime\":\"00:05:16\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":1811,\"WaitingSLAPercentage\":88.04,\"FFTime\":\"17:36:05\",\"AvgFFTime\":\"18:29:52\",\"MaxFFTime\":\"00:04:03\",\"PercentageFFTime\":\"11.78\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"12:34:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:03:47\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":92.31,\"FFTime\":\"00:31:24\",\"AvgFFTime\":\"00:27:48\",\"MaxFFTime\":\"00:02:37\",\"PercentageFFTime\":\"0.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:49:19\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":0.61,\"AvgWaitTime\":\"00:07:19\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":81.08,\"FFTime\":\"05:05:31\",\"AvgFFTime\":\"03:50:52\",\"MaxFFTime\":\"00:04:18\",\"PercentageFFTime\":\"0.44\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"09:02:08\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":29.48,\"AvgWaitTime\":\"00:03:53\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":92.35,\"FFTime\":\"01:46:34\",\"AvgFFTime\":\"22:27:51\",\"MaxFFTime\":\"00:02:59\",\"PercentageFFTime\":\"14.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"06:23:32\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":0.97,\"AvgWaitTime\":\"00:06:09\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":91,\"WaitingSLAPercentage\":81.25,\"FFTime\":\"20:59:16\",\"AvgFFTime\":\"16:17:06\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"1.80\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"11:30:27\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":2.94,\"AvgWaitTime\":\"00:08:22\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":72.21,\"FFTime\":\"07:16:37\",\"AvgFFTime\":\"00:42:06\",\"MaxFFTime\":\"00:09:45\",\"PercentageFFTime\":\"4.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:23:26\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":0.10,\"AvgWaitTime\":\"00:07:25\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":45.45,\"FFTime\":\"01:03:07\",\"AvgFFTime\":\"01:02:05\",\"MaxFFTime\":\"00:05:15\",\"PercentageFFTime\":\"0.09\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:29:06\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:01:23\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:01:23\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"11568 / 11789 (98.13%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:44 | Max.: 03:26:23 | SLA: 82.78% (9759)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Arabic Registration\",\"CountServedTickets\":54,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.15\",\"MaxWaitTime\":\"00:54:32\",\"WaitingSLACount\":41,\"WaitingSLAPercentage\":\"73.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.88\",\"MaxWaitTime\":\"00:03:53\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"CountServedTickets\":614,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"6.33\",\"MaxWaitTime\":\"03:26:23\",\"WaitingSLACount\":486,\"WaitingSLAPercentage\":\"78.01%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"CountServedTickets\":1239,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"4.97\",\"MaxWaitTime\":\"00:56:08\",\"WaitingSLACount\":1046,\"WaitingSLAPercentage\":\"84.22%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"CountServedTickets\":1283,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"8.17\",\"MaxWaitTime\":\"02:31:50\",\"WaitingSLACount\":936,\"WaitingSLAPercentage\":\"71.18%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"CountServedTickets\":565,\"PercentageServedTickets\":\"5\",\"AvgWaitTime\":\"6.72\",\"MaxWaitTime\":\"00:45:15\",\"WaitingSLACount\":458,\"WaitingSLAPercentage\":\"80.49%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"CountServedTickets\":256,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.65\",\"MaxWaitTime\":\"01:07:29\",\"WaitingSLACount\":195,\"WaitingSLAPercentage\":\"75.58%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"CountServedTickets\":82,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"8.68\",\"MaxWaitTime\":\"00:40:09\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"72.29%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"CountServedTickets\":1294,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:53:21\",\"WaitingSLACount\":974,\"WaitingSLAPercentage\":\"70.84%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"CountServedTickets\":190,\"PercentageServedTickets\":\"2\",\"AvgWaitTime\":\"7.08\",\"MaxWaitTime\":\"01:10:04\",\"WaitingSLACount\":150,\"WaitingSLAPercentage\":\"75.76%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"CountServedTickets\":2032,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"5.28\",\"MaxWaitTime\":\"01:53:46\",\"WaitingSLACount\":1811,\"WaitingSLAPercentage\":\"88.04%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"3.80\",\"MaxWaitTime\":\"00:08:15\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":\"92.31%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"CountServedTickets\":71,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.33\",\"MaxWaitTime\":\"01:15:24\",\"WaitingSLACount\":60,\"WaitingSLAPercentage\":\"81.08%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"CountServedTickets\":3410,\"PercentageServedTickets\":\"30\",\"AvgWaitTime\":\"3.90\",\"MaxWaitTime\":\"01:24:32\",\"WaitingSLACount\":3175,\"WaitingSLAPercentage\":\"92.35%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":112,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"6.17\",\"MaxWaitTime\":\"01:02:53\",\"WaitingSLACount\":91,\"WaitingSLAPercentage\":\"81.25%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"CountServedTickets\":340,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"8.37\",\"MaxWaitTime\":\"01:29:42\",\"WaitingSLACount\":252,\"WaitingSLAPercentage\":\"72.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"7.43\",\"MaxWaitTime\":\"00:15:58\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":\"45.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"1.38\",\"MaxWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
4/17/2025 11:22:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:22:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:23:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:23:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:24:33 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:24:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:25:30 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:25:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:26:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:26:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:27:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:27:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:28:31 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:28:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:29:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:29:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:30:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:30:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:31:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:31:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:32:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:32:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:33:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:33:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:34:29 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:34:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 11:35:11 AM | Request Received getDashboardData=> fid: 116| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 94.57.55.204
4/17/2025 11:35:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 94.57.55.204
4/17/2025 12:44:43 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:44:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:44:43 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:44:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:44:44 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:44:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:44:44 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:44:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:44:47 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:44:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:45:44 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:45:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:46:42 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:46:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:47:44 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:47:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:48:42 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:48:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:49:42 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:49:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:49:44 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 12:49:44 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 12:49:45 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:49:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:49:46 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 12:49:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:49:55 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 12:49:55 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 12:49:56 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:49:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:49:58 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 12:50:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:50:10 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:50:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:50:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:50:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:50:11 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:50:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:50:15 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:50:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:51:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:51:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:52:10 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:52:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:53:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:53:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:54:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:54:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:55:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:55:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:56:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:56:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:56:10 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 12:56:10 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 12:56:12 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:56:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:56:13 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 12:56:13 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 12:56:15 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:56:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:56:20 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 12:56:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:57:12 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 12:57:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:57:36 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:57:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:57:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:57:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:57:38 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:57:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:57:38 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:57:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:57:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:58:13 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 12:58:13 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 12:58:15 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:58:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:58:15 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 12:58:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:58:36 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 12:58:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:58:44 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:58:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:58:47 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108
4/17/2025 12:58:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:01 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 12:59:01 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 12:59:02 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:04 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 12:59:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:35 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 12:59:35 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 12:59:37 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:39 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 12:59:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:42 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:42 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:59:43 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:43 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:44 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:59:46 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:47 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 12:59:50 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:59:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41
4/17/2025 12:59:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41
4/17/2025 12:59:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:59:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 12:59:59 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 12:59:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 12:59:59 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 12:59:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:00:01 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 1:00:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:00:01 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:00:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:00:35 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:00:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 1:00:35 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:00:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:00:39 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:00:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:00:40 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 1:00:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:00:46 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 1:00:46 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 1:00:47 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:00:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:00:49 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 1:00:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:01:35 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 1:01:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:01:47 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: RLL-REG AND LICENSING|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 1:01:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:02:03 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CSS-CUSTOMER SERVICES|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 1:02:06 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:02:29 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 1:02:29 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 1:02:31 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:02:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:02:34 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:02:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:03:03 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:03:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:03:03 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.108
4/17/2025 1:03:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:03:11 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:03:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:03:14 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108
4/17/2025 1:03:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:03:36 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108
4/17/2025 1:03:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:04:35 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.108
4/17/2025 1:04:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:05:24 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 1:05:24 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 1:05:26 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 1:05:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 1:05:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:05:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:05:36 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:05:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:06:35 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:06:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:08:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:08:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:09:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:09:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:10:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:10:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:11:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:11:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:12:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:12:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:13:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:13:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:14:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:14:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:15:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:15:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:16:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:16:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:17:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:17:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:18:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:18:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:19:32 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:19:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:20:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:20:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:21:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:21:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:22:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:22:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:23:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:23:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:24:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:24:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:25:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:25:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:26:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:26:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:27:29 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:27:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:28:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:28:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:29:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:29:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:30:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:30:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:31:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:31:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:32:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:32:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:33:28 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:33:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:34:29 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:34:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:35:30 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:35:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 1:36:29 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 1:36:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:36:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158
4/17/2025 3:36:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158
4/17/2025 3:55:31 PM | Request Received onLoginClick=> userName: turki | Client IP: 5.195.105.158
4/17/2025 3:55:31 PM | Response Sent => {"Result":"0","UserID":"135","UserRoleID":"3","UserLevelID":"74-B","UserName":"turki","Password":"Ds08N2+DZNA=","tokenKey":"4CYK3K9G1T"} | Client IP: 5.195.105.158
4/17/2025 3:55:32 PM | Request Received getUserModuleRights=> branchId:0userId: 135 | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158
4/17/2025 3:55:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158
4/17/2025 3:55:34 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 3:55:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 3:56:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 3:56:26 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108
4/17/2025 3:56:26 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"SGWUETD4DL"} | Client IP: 2.50.63.108
4/17/2025 3:56:29 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108
4/17/2025 3:56:31 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:56:31 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:56:34 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 3:56:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 3:56:34 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:56:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:56:35 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 3:56:37 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:56:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:56:49 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
4/17/2025 3:56:50 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:56:54 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:56:54 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:56:55 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:56:55 PM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108
4/17/2025 3:56:55 PM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108
4/17/2025 3:56:59 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:56:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:57:00 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 3:57:00 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 3:57:00 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108
4/17/2025 3:57:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:57:01 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:57:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:57:03 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 3:57:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:57:35 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 3:57:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 3:57:41 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:57:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:57:43 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:57:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:57:44 PM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.108
4/17/2025 3:57:44 PM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.108
4/17/2025 3:57:45 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:57:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:57:48 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.108
4/17/2025 3:57:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:57:56 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
4/17/2025 3:57:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
4/17/2025 3:57:57 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:57:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:58:09 PM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
4/17/2025 3:58:37 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 3:58:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 3:58:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
4/17/2025 3:59:34 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 3:59:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 3:59:34 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
4/17/2025 3:59:42 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":10.60,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":10.80,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":36,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:09:29\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":79.07,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:48:22\",\"MaxFFTime\":\"03:32:19\",\"AvgFFTime\":\"00:09:29\",\"PercentageFFTime\":7.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:59:13\",\"MaxWaitingTime\":\"00:47:12\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":2.17,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":2.26,\"AvgWaitTime\":\"00:10:48\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:10:21\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:33:17\",\"MaxFFTime\":\"01:19:14\",\"AvgFFTime\":\"00:10:21\",\"PercentageFFTime\":1.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:37:15\",\"MaxWaitingTime\":\"01:07:55\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":2.89,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":3.02,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":91.67,\"AvgServiceTime\":\"00:09:08\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:49:39\",\"MaxFFTime\":\"01:31:06\",\"AvgFFTime\":\"00:09:08\",\"PercentageFFTime\":2.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:18:33\",\"MaxWaitingTime\":\"00:39:53\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":7.95,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":7.04,\"AvgWaitTime\":\"00:13:55\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":39.39,\"AvgServiceTime\":\"00:29:23\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.72,\"UnqualifiedTickets\":2,\"FFTime\":\"13:43:03\",\"MaxFFTime\":\"12:27:28\",\"AvgFFTime\":\"00:29:23\",\"PercentageFFTime\":15.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:11:55\",\"MaxWaitingTime\":\"01:05:13\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.50,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:06:44\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:13:29\",\"MaxFFTime\":\"00:13:29\",\"AvgFFTime\":\"00:06:44\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:20\",\"MaxWaitingTime\":\"00:00:18\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":141,\"PercentageIssuedTickets\":33.98,\"ServedTicketsPerCategory\":134,\"PercentageServedTickets\":33.67,\"AvgWaitTime\":\"00:10:22\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":39.72,\"AvgServiceTime\":\"00:19:19\",\"ServiceSLACount\":74,\"ServiceSLAPercentage\":55.22,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.96,\"UnqualifiedTickets\":3,\"FFTime\":\"19:08:38\",\"MaxFFTime\":\"16:38:17\",\"AvgFFTime\":\"00:19:19\",\"PercentageFFTime\":48.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"23:51:39\",\"MaxWaitingTime\":\"01:11:40\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":172,\"PercentageIssuedTickets\":41.45,\"ServedTicketsPerCategory\":169,\"PercentageServedTickets\":42.46,\"AvgWaitTime\":\"00:03:38\",\"WaitingSLACount\":122,\"WaitingSLAPercentage\":70.93,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":135,\"ServiceSLAPercentage\":79.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"22:29:56\",\"MaxFFTime\":\"05:47:50\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":25.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"10:15:27\",\"MaxWaitingTime\":\"00:45:03\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:20:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:09\",\"MaxFFTime\":\"00:00:09\",\"AvgFFTime\":\"00:00:09\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:33\",\"MaxWaitingTime\":\"00:20:33\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"398 / 415 (95.90%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:11 | SLA: 59.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:32 | SLA: 71.36%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (1.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.50,\"AverageWaitingTimePerCategory\":5.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.36,\"AverageWaitingTimePerCategory\":10.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.14,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":29.39,\"AverageWaitingTimePerCategory\":13.93,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.74,\"AverageWaitingTimePerCategory\":0.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":19.32,\"AverageWaitingTimePerCategory\":10.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":3.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.15,\"AverageWaitingTimePerCategory\":20.55,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
4/17/2025 4:00:37 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:00:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:00:51 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
4/17/2025 4:01:35 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:01:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:02:11 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:05:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e81.82\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e36\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:29\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e79.07\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e10.80\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eCASHIER\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eCHEQUE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:10:48\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e77.78\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e7\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:10:21\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e77.78\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e2.26\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eCREDIT 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ASSISTANCE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eVISA MEDICAL SERVICE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:38\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e70.93\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e122\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:07:59\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e79.88\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e42.46\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eWIRE TRANSFER\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:20:33\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:09\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e100.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.25\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
4/17/2025 4:02:30 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
4/17/2025 4:02:34 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:02:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:02:37 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":43,\"PercentageServedTickets\":10.80,\"AvgWaitTime\":\"00:05:33\",\"MaxWaitTime\":\"00:47:12\",\"WaitingSLACount\":36,\"WaitingSLAPercentage\":81.82,\"FFTime\":\"06:48:22\",\"AvgFFTime\":\"03:32:19\",\"MaxFFTime\":\"00:09:29\",\"PercentageFFTime\":\"7.58\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:59:13\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":9,\"PercentageServedTickets\":2.26,\"AvgWaitTime\":\"00:10:48\",\"MaxWaitTime\":\"01:07:55\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"FFTime\":\"01:33:17\",\"AvgFFTime\":\"01:19:14\",\"MaxFFTime\":\"00:10:21\",\"PercentageFFTime\":\"1.73\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:37:15\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":12,\"PercentageServedTickets\":3.02,\"AvgWaitTime\":\"00:06:32\",\"MaxWaitTime\":\"00:39:53\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":91.67,\"FFTime\":\"01:49:39\",\"AvgFFTime\":\"01:31:06\",\"MaxFFTime\":\"00:09:08\",\"PercentageFFTime\":\"2.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"01:18:33\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":28,\"PercentageServedTickets\":7.04,\"AvgWaitTime\":\"00:13:55\",\"MaxWaitTime\":\"01:05:13\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":39.39,\"FFTime\":\"13:43:03\",\"AvgFFTime\":\"12:27:28\",\"MaxFFTime\":\"00:29:23\",\"PercentageFFTime\":\"15.28\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:11:55\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":2,\"PercentageServedTickets\":0.50,\"AvgWaitTime\":\"00:00:10\",\"MaxWaitTime\":\"00:00:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"FFTime\":\"00:13:29\",\"AvgFFTime\":\"00:13:29\",\"MaxFFTime\":\"00:06:44\",\"PercentageFFTime\":\"0.25\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:20\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":134,\"PercentageServedTickets\":33.67,\"AvgWaitTime\":\"00:10:22\",\"MaxWaitTime\":\"01:11:40\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":39.72,\"FFTime\":\"19:08:38\",\"AvgFFTime\":\"16:38:17\",\"MaxFFTime\":\"00:19:19\",\"PercentageFFTime\":\"48.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"23:51:39\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":169,\"PercentageServedTickets\":42.46,\"AvgWaitTime\":\"00:03:38\",\"MaxWaitTime\":\"00:45:03\",\"WaitingSLACount\":122,\"WaitingSLAPercentage\":70.93,\"FFTime\":\"22:29:56\",\"AvgFFTime\":\"05:47:50\",\"MaxFFTime\":\"00:07:59\",\"PercentageFFTime\":\"25.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"10:15:27\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:20:33\",\"MaxWaitTime\":\"00:20:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:09\",\"AvgFFTime\":\"00:00:09\",\"MaxFFTime\":\"00:00:09\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:20:33\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"398 / 415 (95.90%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:11 | Max.: 01:11:40 | SLA: 59.52% (247)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":43,\"PercentageServedTickets\":\"11\",\"AvgWaitTime\":\"5.57\",\"MaxWaitTime\":\"00:47:12\",\"WaitingSLACount\":36,\"WaitingSLAPercentage\":\"81.82%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":9,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"10.80\",\"MaxWaitTime\":\"01:07:55\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":\"77.78%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":12,\"PercentageServedTickets\":\"4\",\"AvgWaitTime\":\"6.55\",\"MaxWaitTime\":\"00:39:53\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":\"91.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":28,\"PercentageServedTickets\":\"8\",\"AvgWaitTime\":\"13.93\",\"MaxWaitTime\":\"01:05:13\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":\"39.39%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.17\",\"MaxWaitTime\":\"00:00:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":134,\"PercentageServedTickets\":\"34\",\"AvgWaitTime\":\"10.37\",\"MaxWaitTime\":\"01:11:40\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":\"39.72%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":169,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"3.65\",\"MaxWaitTime\":\"00:45:03\",\"WaitingSLACount\":122,\"WaitingSLAPercentage\":\"70.93%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"20.55\",\"MaxWaitTime\":\"00:20:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
4/17/2025 4:03:01 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
4/17/2025 4:03:12 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":10.60,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":10.80,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":36,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:09:29\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":79.07,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:48:22\",\"MaxFFTime\":\"03:32:19\",\"AvgFFTime\":\"00:09:29\",\"PercentageFFTime\":7.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:59:13\",\"MaxWaitingTime\":\"00:47:12\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":2.17,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":2.26,\"AvgWaitTime\":\"00:10:48\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:10:21\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:33:17\",\"MaxFFTime\":\"01:19:14\",\"AvgFFTime\":\"00:10:21\",\"PercentageFFTime\":1.73,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:37:15\",\"MaxWaitingTime\":\"01:07:55\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":2.89,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":3.02,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":91.67,\"AvgServiceTime\":\"00:09:08\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:49:39\",\"MaxFFTime\":\"01:31:06\",\"AvgFFTime\":\"00:09:08\",\"PercentageFFTime\":2.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:18:33\",\"MaxWaitingTime\":\"00:39:53\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":7.95,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":7.04,\"AvgWaitTime\":\"00:13:55\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":39.39,\"AvgServiceTime\":\"00:29:23\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.72,\"UnqualifiedTickets\":2,\"FFTime\":\"13:43:03\",\"MaxFFTime\":\"12:27:28\",\"AvgFFTime\":\"00:29:23\",\"PercentageFFTime\":15.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:11:55\",\"MaxWaitingTime\":\"01:05:13\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.72,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.50,\"AvgWaitTime\":\"00:00:10\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:06:44\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:13:29\",\"MaxFFTime\":\"00:13:29\",\"AvgFFTime\":\"00:06:44\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:20\",\"MaxWaitingTime\":\"00:00:18\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":141,\"PercentageIssuedTickets\":33.98,\"ServedTicketsPerCategory\":134,\"PercentageServedTickets\":33.67,\"AvgWaitTime\":\"00:10:22\",\"WaitingSLACount\":56,\"WaitingSLAPercentage\":39.72,\"AvgServiceTime\":\"00:19:19\",\"ServiceSLACount\":74,\"ServiceSLAPercentage\":55.22,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.96,\"UnqualifiedTickets\":3,\"FFTime\":\"19:08:38\",\"MaxFFTime\":\"16:38:17\",\"AvgFFTime\":\"00:19:19\",\"PercentageFFTime\":48.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"23:51:39\",\"MaxWaitingTime\":\"01:11:40\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":172,\"PercentageIssuedTickets\":41.45,\"ServedTicketsPerCategory\":169,\"PercentageServedTickets\":42.46,\"AvgWaitTime\":\"00:03:38\",\"WaitingSLACount\":122,\"WaitingSLAPercentage\":70.93,\"AvgServiceTime\":\"00:07:59\",\"ServiceSLACount\":135,\"ServiceSLAPercentage\":79.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"22:29:56\",\"MaxFFTime\":\"05:47:50\",\"AvgFFTime\":\"00:07:59\",\"PercentageFFTime\":25.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"10:15:27\",\"MaxWaitingTime\":\"00:45:03\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:20:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:09\",\"MaxFFTime\":\"00:00:09\",\"AvgFFTime\":\"00:00:09\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:33\",\"MaxWaitingTime\":\"00:20:33\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"398 / 415 (95.90%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:11 | SLA: 59.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:32 | SLA: 71.36%\"},{\"colName\":\"No Show\",\"colValue\":\"7 (1.69%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.50,\"AverageWaitingTimePerCategory\":5.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.36,\"AverageWaitingTimePerCategory\":10.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.14,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":29.39,\"AverageWaitingTimePerCategory\":13.93,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.74,\"AverageWaitingTimePerCategory\":0.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":19.32,\"AverageWaitingTimePerCategory\":10.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.99,\"AverageWaitingTimePerCategory\":3.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.15,\"AverageWaitingTimePerCategory\":20.55,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
4/17/2025 4:03:35 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:03:35 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:04:18 PM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-04-16 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
4/17/2025 4:05:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:05:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:05:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":44,\"PercentageIssuedTickets\":66.67,\"ServedTicketsPerCategory\":43,\"PercentageServedTickets\":66.15,\"AvgWaitTime\":\"00:05:33\",\"WaitingSLACount\":36,\"WaitingSLAPercentage\":81.82,\"AvgServiceTime\":\"00:09:29\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":79.07,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"06:48:22\",\"MaxFFTime\":\"03:32:19\",\"AvgFFTime\":\"00:09:29\",\"PercentageFFTime\":66.79,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:59:13\",\"MaxWaitingTime\":\"00:47:12\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":13.64,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":13.85,\"AvgWaitTime\":\"00:10:48\",\"WaitingSLACount\":7,\"WaitingSLAPercentage\":77.78,\"AvgServiceTime\":\"00:10:21\",\"ServiceSLACount\":7,\"ServiceSLAPercentage\":77.78,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:33:17\",\"MaxFFTime\":\"01:19:14\",\"AvgFFTime\":\"00:10:21\",\"PercentageFFTime\":15.26,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:37:15\",\"MaxWaitingTime\":\"01:07:55\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":18.18,\"ServedTicketsPerCategory\":12,\"PercentageServedTickets\":18.46,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":91.67,\"AvgServiceTime\":\"00:09:08\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:49:39\",\"MaxFFTime\":\"01:31:06\",\"AvgFFTime\":\"00:09:08\",\"PercentageFFTime\":17.93,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:18:33\",\"MaxWaitingTime\":\"00:39:53\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.52,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":1.54,\"AvgWaitTime\":\"00:20:33\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:09\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:09\",\"MaxFFTime\":\"00:00:09\",\"AvgFFTime\":\"00:00:09\",\"PercentageFFTime\":0.02,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:33\",\"MaxWaitingTime\":\"00:20:33\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"65 / 66 (98.48%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:42 | SLA: 81.82%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:24 | SLA: 80.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.50,\"AverageWaitingTimePerCategory\":5.56,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":10.36,\"AverageWaitingTimePerCategory\":10.81,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.14,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.15,\"AverageWaitingTimePerCategory\":20.55,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
4/17/2025 4:06:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:06:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:07:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:07:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:08:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:08:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:09:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:09:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:10:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:10:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:11:23 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:11:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:12:23 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:12:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:13:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:13:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:14:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:14:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:15:23 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:15:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:16:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:16:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:29:26 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:29:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:29:26 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158
4/17/2025 4:29:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158
4/17/2025 4:29:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158
4/17/2025 4:29:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158
4/17/2025 4:29:28 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158
4/17/2025 4:29:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158
4/17/2025 4:29:31 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:29:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:30:29 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:30:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:31:31 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:31:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:32:27 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:32:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:34:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:34:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:35:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:35:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:36:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:36:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:37:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:37:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:38:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:38:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:39:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:39:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:40:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:40:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:41:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:41:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:42:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:42:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:43:24 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:43:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:44:23 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:44:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:45:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:45:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:46:24 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:46:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:47:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:47:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:48:24 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:48:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:49:22 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:49:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:50:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:50:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:51:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:51:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:52:24 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:52:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:53:23 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:53:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:54:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:54:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:55:25 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:55:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158
4/17/2025 4:56:21 PM | Request Received getDashboardData=> fid: 74| ftype:  ffrom: 2025-04-17 fto: 2025-04-17 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158
4/17/2025 4:56:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158