4/28/2025 7:49:25 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41 4/28/2025 7:49:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41 4/28/2025 9:25:26 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:25:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 9:25:26 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:25:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 9:25:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:25:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.218.184.203 4/28/2025 9:25:27 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 9:25:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 9:25:31 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 9:25:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 9:26:19 AM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|AST-Assessment Test|ASY-Assessment Yard|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|TEL-Buying|CAS-Calculating Fees for|CHH-CASH|NCA-Cash|ECA-Cash Airwaybill|CPS-Cash Payment Service|CAA-CASHIER|CAS-Cashier|CSE-CASHIER|NII-Cashier|CMS-CEMEXGO SUPPORT|CQQ-CHEQUE|MAT-Cheque or Cash Pick |CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|NKK-Clearance Rectificat|NRR-Clemency Requests|CLR-Clerance|QU1-Clinic 1|QU2-Clinic 2|QU3-Clinic 3|QU4-Clinic 4|COM-Common Facility|CO3-Companies|COM-COMPLAINT|ESA-Complaint|REG-Complaints |CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|CAS-Corporate|COC-Corporate Clearance|PUP-CORPORATE COMMUNICAT|SOB-Corporate Payments|CRR-Corporate Services|RGE-Course 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Priority|ENT-Eng Training Auto|ETM-Eng Training Manual|ENP-Engineering Permits|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|ENV-Environment Control|NLL-Environmental Permit|DOC-ERDOC|EBK-EVALUATION BOOKING|EVT-Evaluation Test|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|EFG-EXP FASTTRACK GEN|ENG-EXP NORMAL GEN|ENS-EXP NORMAL SPECIAL|ENV-EXP NORMAL VIP|EM4-Express Maintenance|ETY-EYE TEST|EYE-Eye Test|FEC-Fees Calculation|FML-Female|NAA-Female Lease|FRG-FEMALE REGISTRATION|NBB-Female Rental|FTB-FEMALE TYPING SERVIC|FLO-File Opening|FLR-File Renewal|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FWT-Followup Transaction|FOD-Food Control|NFF-Food Stuff Permit|FRC-Friday Class|RE0-G Floor Reception|NBB-Garbage Bag Sale|GCA-General Cargo|GEN-GENERAL INQUIRIES|TGQ-General Query|GR5-General Repair|GDD-Graduation Documents|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|HRD-HUMAN RESOURCE DPT|IMM-Immigration|ISS-Immigration Service|IFF-IMP FASTTRACK|INN-IMP NORMAL|RDE-Incorrect Receipt|NII-Inquires|ESF-Inquiring|IBA-Inquiry Bill Amend|NIN- Insurance|ICC-Insurance Cash Count|INR-Insurance Refund|INP-Insured Client|ILC-International Licens|IDL-Intl Driving License|INV-Invoice Issuing|WRC-Issuance Compl Cer E|EXR-Issue Compliance Cer|LAB-Laboratory|Q17-Laboratory|NRR-Lease Contract Attes|LET-Letters n Transcript|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAS-Maintenance Services|PAY-MAKE PAYMENT|MRG-MALE REGISTRATION|MTB-MALE TYPING SERVICE|MSS-Manpower Service|MAL-Manual All|MED-Medical Fitness|MED-Medical Insurance|TPY-Medical Services|CIT-Ministry Comm Ind Tr|MOC-Mock Test|MOT-Mock Test|MOD-Modify Tendency |MFA-MOFA Attestation|MOL-MOL Service |MAT-Money and Taxes|MRA-MOT Regular|MOB-Motorbike|MCO-MUN COUNCIL DISPUTE |MCL-MUN COUNCIL LAND APP|MPL-MUN PROPERTY LEASE|MUM-Muscat Municipality |ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|TEL-N Card Services|NJO-N Customer Service|CUS-N Insurance|WLK-N Loans|LOA-N Safety Deposit Box|CRM-N Teller Service|NSA-New Applicant|NBC-NEW BOOK CONCRETE|NFO-New File Opening|NGI-New General Inq|NGI-NEW GENERAL INQUIRY|NOP-New Other Payment|NSA-New Other Student|NTP-New Tuition Payment|NIC-Night Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OFP-Other Payments|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PCO-POS Collection|PRG-POS Registration|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PRO-Premium CRO Services|PUT-Premium Teller |PTB-PREPARE FOR 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Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 31.218.184.203 4/28/2025 9:26:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served 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Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Total Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time 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9:32:38 AM | Request Received getReportData=> fid: 38|126|29|35|148|73|74|115| ftype: ffrom: 2025-04-27 fto: 2025-04-27 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|AST-Assessment Test|ASY-Assessment Yard|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD COLLECTION|BP2-Body and Paint|BOC-BOOK CONCRETE|BPS-BUILDING PERMIT SERV|TEL-Buying|CAS-Calculating Fees for|CHH-CASH|NCA-Cash|ECA-Cash Airwaybill|CPS-Cash Payment 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Other Payment|NSA-New Other Student|NTP-New Tuition Payment|NIC-Night Class|NOB-normal bank|CAN-Normal Cash Counter |NOO-normal others|NTL-normal truck license|NTF-normal trucks fines|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|NAA-NOT APPLICABLE|NHH-Notary Services |OPS-Oman Police Services|OPH-Open House|OFP-Other Payments|OTH-Other Service |OTH-OTHER VAC REG|COV-Other Vaccine|OTH-Others Registration|OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|ONC-OUTDOOR NON COMM ADS|OVA-OUTDOOR VEHICLE ADS|NLL-Owner|PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PAY-Payments|PEN-PAYMENTS ENQUIRY|PCG-PCR REG|PCR-PCR Test|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PDL-POD Lab|NHH-POD Lease|PDP-POD Pharmacy|NII-POD Rental|PCO-POS Collection|PRG-POS Registration|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PRO-Premium CRO Services|PUT-Premium Teller |PTB-PREPARE FOR EXAM|PRS-Printing Service |PNS-Private Notary Ser|PRO-Process|PRK-Public Parking|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|RAD-Radiology|NKK-Ratification Lease|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|ERC-Ready For Carriage|RBK-REBOOKING|REB-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|RNR-Receipt Not Received|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|RE1-Reception Floor 1 |RE0-Reception G Floor|RCO-RECONCILIATION|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arabic|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|REN-Rental Disputes|RSD-Rental Resolution Dp|PRE-Renting|ESR-Request|IMM-Request for Receipt|R47-Reservation|RSV-Reservation|RES-Residency Service |RLT-Return Letter Trans|ROS-Return Other Student|RTP-Return Tuition Payme|RPP-Return Tuition Plan|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|W47-Sales|SLK-Salik|SPP-Self Paid Client|SIC-Senior Control Servi|SNP-Senior Engineering|NEE-Senior Lease|SAS-Senior Maintenance|NFF-Senior Rental|SC7-Services or Compaint|NYY-Sewage Network|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SHT-Shutdown|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|SPB-special bank|RES-Special Needs|SNC-Special Needs Cash|SNI-Special Needs Insura|SPO-special others|STL-special truck licens|STF-special trucks fines|SAL-Storage and Loading|ESO-Storage Other Charge|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TAA-TECHNICAL ASSISTANCE|DRL-Teller Service|TCA-TENANCY CONTRACT ATT|THT-TEST|NTT-TEST BLDG 3|RRA-Theory Test|THT-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing |NUU-Top Up E Gate|FTB-TRAINING BOOKING|LMV-Training LMV|MOT-Training MOT|Q14-Triage|TR3-Triage 3 Appointment|TW3-Triage 3 Walk In|TR4-Triage 4 Appointment|TW4-Triage 4 Walk In|TRI-Triage Ground|Q24-U15607|Q16-U15619|Q33-U15619|Q34-U16333|Q30-U16335|Q42-U16853|Q17-U16860|Q30-U16938|Q12-U16940|Q20-U16943|QU8-U16945|Q45-U16953|QU8-U16953|Q32-U17007|Q38-U17089|Q16-U17233|Q28-U17233|Q18-U17353|Q20-U17353|Q26-U17353|Q39-U17353|Q29-U17418|Q40-U17436|QU6-U17436|Q12-U18570|Q21-U18570|QU9-U18573|Q23-U18616|Q26-U18691|Q22-U18737|Q18-U18799|Q49-U18799|QU7-U18799|Q43-U18854|Q25-U18866|Q23-U18867|Q15-U18880|Q21-U18881|Q13-U18883|Q31-U18883|QU9-U18884|Q10-U18891|QU4-U18892|Q11-U18894|Q14-U18894|Q20-U18942|Q47-U18942|Q19-U19196|Q14-U19283|Q25-U19283|Q29-U19367|Q16-U19373|Q23-U19373|Q37-U19373|Q41-U19373|Q28-U19381|Q12-U19619|Q19-U19620|Q26-U19638|Q15-U19657|Q34-U19659|QU6-U19721|QU4-U19722|Q05-U19723|Q13-U19723|Q16-U19724|Q11-U19726|Q31-U19727|Q10-U19728|Q19-U19754|Q30-U19800|QU5-U19808|Q15-U19816|Q17-U19816|Q09-U19817|Q21-U19817|QU5-U19818|Q20-U19887|Q19-U19888|QU7-U19888|Q46-U19954|Q22-U19955|Q27-U19967|Q24-U19968|Q18-U19973|Q27-U19977|Q25-U19978|Q44-U19987|Q05-U20015|Q29-U20015|Q26-U20121|Q41-U20189|Q48-U20196|Q32-U20197|QU5-U20197|Q33-U20198|Q13-U20260|Q46-U20260|Q35-U20322|Q25-U20323|QU6-U20326|Q29-U20327|Q28-U20328|Q07-U20329|Q12-U20329|Q47-U20330|Q30-U20367|Q34-U20368|Q16-U20377|QU9-U20377|Q06-U20378|Q11-U20378|QU7-U20378|Q13-U20381|Q15-U20381|Q10-U20386|QU8-U20386|Q31-U20387|QU4-U20387|Q10-U20390|Q22-U20391|Q42-U20393|Q08-U20425|Q14-U20425|Q21-U20431|Q11-U20437|Q32-U20440|Q12-U20452|Q13-U20452|Q27-U20452|Q23-U20463|Q24-U20469|Q31-U20473|Q26-U20479|Q40-U20480|Q36-U20530|Q06-U20534|Q09-U20534|Q14-U20538|Q37-U20560|Q10-U20574|Q18-U20625|Q08-U20629|Q10-U20633|Q45-U20637|Q11-U20646|Q12-U20647|Q07-U20668|Q06-U20674|Q44-U20735|Q07-U20768|Q08-U20769|Q09-U20771|Q10-U20772|Q11-U20774|Q12-U20779|Q13-U20781|Q43-U20820|Q14-U20825|Q15-U20834|Q16-U20835|Q17-U20842|Q18-U20852|Q05-U20942|Q23-U20943|Q19-U20948|Q20-U20958|Q21-U21010|Q22-U21035|Q39-U90007|Q24-U90008|Q32-U90008|Q13-U90010|Q17-U90011|Q38-U90011|Q33-U90028|Q15-U90039|Q35-U90046|Q09-U90061|Q28-U90070|Q11-U90083|Q27-U90100|Q27-U90120|NCC-Urgent Lease|NDD-Urgent Rental|VAC-Vaccination|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP|VTT-VIP ASSESSMENT|VIP-VIP BLDG 1|VFR-VIP FEMALE REG|VMR-VIP MALE REG|VRB-VIP REBOOKING|VFE-VIP REFRESHMENT|VFB-VIP TYPING SERVICES|VIS-VISA|VIS-VISA and ID Cards|VMM-VISA MEDICAL SERVICE|QU3-Walk In|WKN-Walk In|WAS-Waste Managment|WTT-WIRE TRANSFER|XRY-X Ray|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 1-R | Client IP: 31.218.184.203 4/28/2025 9:32:49 AM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.218.184.203 4/28/2025 9:33:11 AM | Request Received getReportData=> fid: 38|126|29|35|148|73|74|115| ftype: ffrom: 2025-04-27 fto: 2025-04-27 fOtherParameters: operator:$language:En rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 31.218.184.203 4/28/2025 9:33:27 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. Service Time\"},{\"colName\":\"SLA\",\"colText\":\"SLA Service %\"},{\"colName\":\"DaysWorked\",\"colText\":\"Day(s) Worked\"},{\"colName\":\"LoggedTime\",\"colText\":\"Logged Time\"},{\"colName\":\"ServingPercentage\",\"colText\":\"Service Time %\"},{\"colName\":\"BackendPercentage\",\"colText\":\"Back Office Time %\"},{\"colName\":\"IdlePercentage\",\"colText\":\"Idle Time %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"}]","reportBody":"[]","filters":"[{\"operatorFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[],\"TicketServed\":[],\"SLA\":[],\"ServingPercentage\":[],\"BackendPercentage\":[],\"IdlePercentage\":[],\"ProcessingTime\":[]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 31.218.184.203 4/28/2025 9:59:30 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 9:59:32 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:59:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 9:59:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:59:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.218.184.203 4/28/2025 9:59:35 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 9:59:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 9:59:39 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 9:59:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 9:59:39 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 9:59:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 10:26:05 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 10:26:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 10:26:05 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 10:26:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 10:26:06 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 4/28/2025 10:26:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 4/28/2025 10:26:07 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 10:26:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 10:26:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 10:26:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 10:26:08 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 10:26:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 10:26:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 10:26:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 10:50:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 4/28/2025 10:50:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 4/28/2025 10:51:13 AM | Request Received onLoginClick=> userName: turki | Client IP: 5.195.105.158 4/28/2025 10:51:13 AM | Response Sent => {"Result":"1","UserID":"","UserRoleID":"","UserLevelID":"","UserName":"turki","Password":"0507","tokenKey":"A1TJ877XOL"} | Client IP: 5.195.105.158 4/28/2025 10:51:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 4/28/2025 10:51:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 4/28/2025 10:51:26 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 4/28/2025 10:51:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 4/28/2025 10:51:27 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 4/28/2025 10:51:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 4/28/2025 10:51:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:51:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:52:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:52:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:53:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:53:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:54:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:54:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:55:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:55:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:56:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:56:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:57:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:57:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:58:02 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:58:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 10:58:02 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:58:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 10:58:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:58:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.218.184.203 4/28/2025 10:58:04 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 10:58:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 10:58:15 AM | Request Received getUserModuleRights=> branchId:148userId: 39 | Client IP: 31.218.184.203 4/28/2025 10:58:18 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 31.218.184.203 4/28/2025 10:58:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 10:58:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:58:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:59:02 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 31.218.184.203 4/28/2025 10:59:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 10:59:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 10:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 10:59:43 AM | Request Received getUserModuleRights=> branchId:48userId: 39 | Client IP: 31.218.184.203 4/28/2025 10:59:55 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:59:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 10:59:55 AM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:59:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 10:59:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.218.184.203 4/28/2025 10:59:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.218.184.203 4/28/2025 10:59:59 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 11:00:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 11:00:05 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 11:00:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 11:00:14 AM | Request Received getUserModuleRights=> branchId:48userId: 39 | Client IP: 31.218.184.203 4/28/2025 11:00:26 AM | Request Received addBranchCounter=> BranchId: 48, CounterId: 1, Profile Count: 1 | Client IP: 31.218.184.203 4/28/2025 11:00:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:branch counter saved | Client IP: 31.218.184.203 4/28/2025 11:00:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:00:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:00:54 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 31.218.184.203 4/28/2025 11:00:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203 4/28/2025 11:01:31 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:01:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:02:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:02:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:03:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:03:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:04:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:04:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:05:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:05:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:06:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:06:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:07:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:07:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:08:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:08:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:09:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:09:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:10:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:10:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:11:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:12:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:12:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:13:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:13:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:14:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:14:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:15:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:15:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:16:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:16:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:17:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:18:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:18:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:19:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:19:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:20:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:20:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:21:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:21:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:22:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:22:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:23:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:23:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:24:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:24:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:25:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:25:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:26:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:26:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:27:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:27:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:28:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:28:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:29:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:29:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:30:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:30:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:31:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:31:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:32:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:32:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:33:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:33:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:34:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:34:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:35:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:35:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:36:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:36:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:41:10 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 4/28/2025 11:41:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 4/28/2025 11:41:11 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:41:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:41:12 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 4/28/2025 11:41:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 4/28/2025 11:41:12 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 4/28/2025 11:41:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 4/28/2025 11:41:17 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:41:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:42:08 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:42:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:43:08 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:43:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:44:08 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:44:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:45:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:46:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:46:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:47:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:47:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:48:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:48:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:49:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:49:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:50:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:50:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:51:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:51:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:52:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:52:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:53:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:53:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:54:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:54:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:55:08 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:55:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:56:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:56:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:57:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:57:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:58:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:58:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 11:59:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 11:59:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:00:29 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:00:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:01:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:01:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:02:08 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:02:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:03:30 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:03:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:04:29 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:04:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:05:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:05:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:06:30 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:06:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:07:29 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:07:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:08:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:09:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:09:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:10:29 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:10:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:11:30 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:11:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:12:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:12:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:13:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:13:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:14:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:14:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:15:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 4/28/2025 12:15:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 4/28/2025 12:37:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 4/28/2025 12:37:37 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 12:37:37 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 12:37:45 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:37:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:37:45 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 4/28/2025 12:37:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 4/28/2025 12:37:49 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:37:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:37:50 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:37:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:38:37 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:38:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:38:47 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:38:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:39:36 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:39:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:39:46 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:39:46 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:40:37 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:40:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:40:47 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:40:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:42:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:42:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:42:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:42:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:43:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:43:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:44:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:44:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:44:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:44:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:45:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:45:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:45:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:45:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:46:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:46:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:46:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:46:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:47:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:47:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:47:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:47:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:48:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:48:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:48:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:48:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:49:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:49:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:49:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:49:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:50:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:50:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:50:31 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:50:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:51:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:51:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:51:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:51:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:52:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:52:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:52:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:52:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:53:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:53:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:53:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:53:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:54:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:54:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:54:32 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:54:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:55:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:55:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:55:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:55:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:56:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:56:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:56:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:56:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:57:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:57:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:57:29 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:57:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:58:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:58:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:58:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:58:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:59:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:59:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 12:59:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 12:59:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:00:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:00:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:00:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:00:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:01:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:01:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:01:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:01:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:02:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:02:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:02:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:02:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:03:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:03:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:03:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:03:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:04:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:04:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:04:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:04:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:05:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:05:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:05:30 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:05:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:06:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:06:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:06:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:06:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:07:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:07:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:07:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:07:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:08:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:08:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:08:32 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:08:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:09:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:09:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:09:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:09:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:16:11 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:16:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:16:13 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:16:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:17:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:17:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:17:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:17:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:18:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:18:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:18:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:18:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:19:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:19:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:19:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:19:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:20:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:20:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:20:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:20:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:21:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:21:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:21:26 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:21:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:22:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:22:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:22:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:22:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:23:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:23:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:23:27 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:23:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:24:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:24:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:24:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:24:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:25:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:25:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:25:31 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:25:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:26:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:26:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:26:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:26:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:27:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:27:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:27:28 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:27:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:27:47 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:27:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 1:27:48 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 4/28/2025 1:27:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 4/28/2025 2:29:43 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.218.184.203 4/28/2025 2:29:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.218.184.203 4/28/2025 2:29:43 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 2:29:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 2:29:43 PM | Request Received getDashboardList=> userId: 39, languageCode:En | Client IP: 31.218.184.203 4/28/2025 2:29:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":80,"UserId":39,"DashboardName":"gio","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643013275303)\/","DashboardCreatedTime":"\/Date(1643013275303)\/"},{"DashboardID":119,"UserId":39,"DashboardName":"gio1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1664453044830)\/","DashboardCreatedTime":"\/Date(1664453044830)\/"}] | Client IP: 31.218.184.203 4/28/2025 2:29:48 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-04-28 fto: 2025-04-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 31.218.184.203 4/28/2025 2:29:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 31.218.184.203