2/11/2022 6:50:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/11/2022 6:50:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/11/2022 6:50:06 AM | Request Received onLoginClick=> userName: r | Client IP: 5.192.142.112 2/11/2022 6:50:06 AM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"iF+Wf2NmpHE=","tokenKey":"5OFNIM8PW8"} | Client IP: 5.192.142.112 2/11/2022 6:50:06 AM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 5.192.142.112 2/11/2022 6:50:08 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/11/2022 6:50:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 5.192.142.112 2/11/2022 6:50:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/11/2022 6:50:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.192.142.112 2/11/2022 6:50:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.192.142.112 2/11/2022 6:50:14 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-11 fto: 2022-02-11 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/11/2022 6:50:14 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served 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| Client IP: 5.192.142.112 2/11/2022 6:50:34 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 5.192.142.112 2/11/2022 6:50:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639418485090)\/","DashboardCreatedTime":"\/Date(1639418485090)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640071364440)\/","DashboardCreatedTime":"\/Date(1640071364440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642750607703)\/","DashboardCreatedTime":"\/Date(1642750607703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643270499907)\/","DashboardCreatedTime":"\/Date(1643270499907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644067087490)\/","DashboardCreatedTime":"\/Date(1644067087490)\/"}] | Client IP: 5.192.142.112 2/11/2022 6:50:36 AM | Request Received getDashboardData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-11 fto: 2022-02-11 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.192.142.112 2/11/2022 6:50:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.192.142.112 2/11/2022 6:50:46 AM | Request Received getReportData=> fid: 65|44|46|28|30|32|29|31|37|34|47|35|49|48|63|50|69|61|77|78|17|66|67|73|75|76|81|82|87|91|90|88|89|52|95| ftype: ffrom: 2022-02-11 fto: 2022-02-11 fOtherParameters: category:ACC-ACC 1 TO 250|AC2-ACC 200 TO 500|AC3-ACC 501 TO 999|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|AHM-Ahmed|ATR-Appointment Transact|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive 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Services|RAC-Rachel|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REG-REGISTRATION|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RST-RTA Smartyard Test|RTT-RTA Theory Test|SE1-Sales|PSD-Security Deposit|J01-Services Judges|S01-Services Lawyers|NYY-Sewage Network|NYY-Sewage Services|NZZ-Sewage Withdrawl |SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SIR-SINOPHARM REG|SIV-Sinopharm Vaccine|SOB-Solo Booking|SBO-Solo Simulator Booki|DS1-Special Needs|NJJ-Suburb Parkng Srvces|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|MHH-TAHSEEL|NTT-TAHSEEL|TAH-Tahseel |TCS-TAHSEEL CARDS SER|TAH-TAHSEEL RECHARGE|NPP-TASHEEL|TLR-Team leaders review|G01-Technical Problems|TCA-TENANCY CONTRACT ATT|NTT-TEST BLDG 3|RRA-Theory Test|THT-THEORY TEST BLDG 1|TIC-Ticketing|REG-Ticketing1|NUU-Top Up E Gate|FTB-TRAINING BOOKING|VAC-Vaccination|VA2-VAP 1000|VA1-VAP 251 TO 1000|VAP-VAPP 1 TO 199|VCM-Vehicle commercial|VDT-Vehicle detection|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|VIP-VIP BLDG 1|VIS-VISA|WAL-Walk IN|WRC-Warranty Claim|BCO-Warranty Claim3|XRA-XRAY|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 5.192.142.112 2/11/2022 6:50:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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