2/22/2022 9:50:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:50:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.216.155
2/22/2022 9:52:59 AM | Request Received onLoginClick=> userName: rthowfiq | Client IP: 165.225.216.155
2/22/2022 9:52:59 AM | Response Sent => {"Result":"0","UserID":"85","UserRoleID":"2","UserLevelID":"23-R","UserName":"rthowfiq","Password":"Uc7HBilkTF6kdGgYngtXag==","tokenKey":"4Q6HY21SKD"} | Client IP: 165.225.216.155
2/22/2022 9:53:05 AM | Request Received getUserModuleRights=> branchId:0userId: 85 | Client IP: 165.225.216.155
2/22/2022 9:53:10 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:53:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.216.155
2/22/2022 9:53:11 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:53:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 9:53:11 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:53:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 9:53:15 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-22 fto: 2022-02-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:53:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 9:53:21 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-22 fto: 2022-02-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:53:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 9:54:03 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:54:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 9:54:53 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:54:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 9:54:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:54:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 165.225.216.155
2/22/2022 9:54:53 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-22 fto: 2022-02-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:54:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 9:54:54 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:54:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 9:54:56 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-22 fto: 2022-02-22 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:54:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 9:55:02 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-02-22 fto: 2022-02-22 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 23-R | Client IP: 165.225.216.155
2/22/2022 9:55:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:27:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:14:01\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5 / 5 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:27:18 | SLA: 40.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:14:01 | SLA: 60.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":14.03,\"AverageWaitingTimePerCategory\":27.31},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.216.155
2/22/2022 9:55:16 AM | Request Received getReportData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 fOtherParameters: category:BOC-BOOK CONCRETE|CMS-CEMEXGO SUPPORT|COM-COMPLAINT|RCO-CUSTOMER RECONCILIAT|DEL-DELIVER INVOICE|GEN-GENERAL INQUIRIES|PAY-MAKE PAYMENT|NBC-NEW BOOK CONCRETE|NGI-NEW GENERAL INQUIRY|REC-RECEIVE INVOICE|SRP-SUPPLIER RECEIVE PAY|SRC-SUPPLIER RECONCILIAT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 23-R | Client IP: 165.225.216.155
2/22/2022 9:55:17 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"}]","reportBody":"[{\"CategoryName\":\"BOOK CONCRETE\",\"IssuedTicketsPerCategory\":47,\"PercentageIssuedTickets\":55.95,\"ServedTicketsPerCategory\":45,\"PercentageServedTickets\":57.69,\"AvgWaitTime\":\"00:30:49\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":48.94,\"AvgServiceTime\":\"00:10:25\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":88.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.19,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"COMPLAINT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"DELIVER INVOICE\",\"IssuedTicketsPerCategory\":20,\"PercentageIssuedTickets\":23.81,\"ServedTicketsPerCategory\":20,\"PercentageServedTickets\":25.64,\"AvgWaitTime\":\"00:01:30\",\"WaitingSLACount\":20,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:09\",\"ServiceSLACount\":20,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"GENERAL INQUIRIES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":3.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":2.56,\"AvgWaitTime\":\"00:55:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:32:01\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.19,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":1.28,\"AvgWaitTime\":\"00:39:29\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:42:53\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"MAKE PAYMENT\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":7.14,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":7.69,\"AvgWaitTime\":\"00:19:52\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:07:39\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"RECEIVE INVOICE\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":4.76,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":2.56,\"AvgWaitTime\":\"00:01:03\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:50\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":2.38,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":2.56,\"AvgWaitTime\":\"00:02:24\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:04:52\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"78 / 84 (92.86%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:21:42 | SLA: 61.90%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:25 | SLA: 91.03%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BOOK CONCRETE\",\"AverageServiceTimePerCategory\":10.42,\"AverageWaitingTimePerCategory\":30.83},{\"CategoryName\":\"CEMEXGO SUPPORT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"COMPLAINT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"DELIVER INVOICE\",\"AverageServiceTimePerCategory\":1.16,\"AverageWaitingTimePerCategory\":1.50},{\"CategoryName\":\"GENERAL INQUIRIES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"NEW BOOK CONCRETE\",\"AverageServiceTimePerCategory\":32.02,\"AverageWaitingTimePerCategory\":55.23},{\"CategoryName\":\"NEW GENERAL INQUIRY\",\"AverageServiceTimePerCategory\":42.88,\"AverageWaitingTimePerCategory\":39.48},{\"CategoryName\":\"MAKE PAYMENT\",\"AverageServiceTimePerCategory\":7.66,\"AverageWaitingTimePerCategory\":19.88},{\"CategoryName\":\"CUSTOMER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"RECEIVE INVOICE\",\"AverageServiceTimePerCategory\":0.83,\"AverageWaitingTimePerCategory\":1.05},{\"CategoryName\":\"SUPPLIER RECONCILIAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00},{\"CategoryName\":\"SUPPLIER RECEIVE PAY\",\"AverageServiceTimePerCategory\":4.87,\"AverageWaitingTimePerCategory\":2.40}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 165.225.216.155
2/22/2022 9:58:10 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 9:58:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 9:58:11 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 165.225.216.155
2/22/2022 9:58:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:01:15 AM | Request Received getDashboardDetail=> dashboardId: 46 | Client IP: 165.225.216.155
2/22/2022 10:01:15 AM | Response Sent => Data returned of dashboardId:46 | Client IP: 165.225.216.155
2/22/2022 10:01:20 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 10:01:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 10:01:22 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: details-categories-component| | Client IP: 165.225.216.155
2/22/2022 10:01:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:02:25 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: PAY-MAKE PAYMENT|Svctime|Svctime componentNames: details-categories-component| | Client IP: 165.225.216.155
2/22/2022 10:02:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:02:56 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: DEL-DELIVER INVOICE|Svctime|Svctime componentNames: details-categories-component| | Client IP: 165.225.216.155
2/22/2022 10:02:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:03:56 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: SRP-SUPPLIER RECEIVE PAY|Svctime|Svctime componentNames: details-categories-component| | Client IP: 165.225.216.155
2/22/2022 10:03:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:04:32 AM | Request Received getDashboardDetail=> dashboardId: 48 | Client IP: 165.225.216.155
2/22/2022 10:04:32 AM | Response Sent => Data returned of dashboardId:48 | Client IP: 165.225.216.155
2/22/2022 10:04:35 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 10:04:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 10:04:36 AM | Request Received getDashboardDetail=> dashboardId: 65 | Client IP: 165.225.216.155
2/22/2022 10:04:36 AM | Response Sent => Data returned of dashboardId:65 | Client IP: 165.225.216.155
2/22/2022 10:04:36 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|tellers-component|avg-servicetime-individual-component|avg-waittime-individual-component| | Client IP: 165.225.216.155
2/22/2022 10:04:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:04:42 AM | Request Received getDashboardList=> userId: 85, languageCode:En | Client IP: 165.225.216.155
2/22/2022 10:04:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":45,"UserId":85,"DashboardName":"Daily_Monitering","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654678617)\/","DashboardCreatedTime":"\/Date(1629654678617)\/"},{"DashboardID":46,"UserId":85,"DashboardName":"Second_Slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629654816483)\/","DashboardCreatedTime":"\/Date(1629654816483)\/"},{"DashboardID":65,"UserId":85,"DashboardName":"Service_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1633943478100)\/","DashboardCreatedTime":"\/Date(1633943478100)\/"},{"DashboardID":43,"UserId":85,"DashboardName":"Ticket_dashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629376613083)\/","DashboardCreatedTime":"\/Date(1629376613083)\/"},{"DashboardID":47,"UserId":85,"DashboardName":"First_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705502673)\/","DashboardCreatedTime":"\/Date(1629705502673)\/"},{"DashboardID":48,"UserId":85,"DashboardName":"Third_slide","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1629705690340)\/","DashboardCreatedTime":"\/Date(1629705690340)\/"}] | Client IP: 165.225.216.155
2/22/2022 10:04:46 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: multiple-service-component|multiple-waiting-component| | Client IP: 165.225.216.155
2/22/2022 10:04:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:05:14 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: multiple-service-component|multiple-waiting-component| | Client IP: 165.225.216.155
2/22/2022 10:05:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155
2/22/2022 10:06:31 AM | Request Received getDashboardData=> fid: 61| ftype:  ffrom: 2022-02-13 fto: 2022-02-20 operatorId: 0 fFilters: |Svctime|Svctime componentNames: multiple-service-component|multiple-waiting-component| | Client IP: 165.225.216.155
2/22/2022 10:06:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 165.225.216.155