3/7/2023 2:16:57 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 209.150.151.74 3/7/2023 2:16:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 209.150.151.74 3/7/2023 2:16:58 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 209.150.151.74 3/7/2023 2:16:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 209.150.151.74 3/7/2023 2:28:38 PM | Request Received onLoginClick=> userName: hasher | Client IP: 209.150.151.74 3/7/2023 2:28:38 PM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"V3KA2I5GZT"} | Client IP: 209.150.151.74 3/7/2023 2:28:39 PM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 209.150.151.74 3/7/2023 2:28:40 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 209.150.151.74 3/7/2023 2:28:40 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 209.150.151.74 3/7/2023 2:28:43 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 209.150.151.74 3/7/2023 2:28:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 209.150.151.74 3/7/2023 2:28:43 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 209.150.151.74 3/7/2023 2:28:43 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 209.150.151.74 3/7/2023 2:28:43 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 2:28:45 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 2:29:20 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 fOtherParameters: category:RQE-1Bill Credentials|SEM-1st Semester Student|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic 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Permt|PFR-PFIZER REG|PFV-PFizer Vaccine|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|PTB-PREPARE FOR EXAM|PNS-Private Notary Ser|PRO-Process|PPS-Public Parking Ser|NSS-PUBLIC PARKING SERVI|PUS-Public Services|RDE-Radioactive|NHH-RDR DEPOSIT REC CHEQ|NTT-RDR HANDICAP|NII-RDR INQ REC PROVISIO|NNN-RDR RENTAL DISPUTES|RBK-REBOOKING|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|REC-RECEIVE INVOICE|QU1-Reception|REC-Reception|EBK-REFRESHMENT|RLL-REG AND LICENSING|REG-Registration|RAG-Registration Arb|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|REG-Registration Eng|RUG-Registration Urdu|RQE-Regular queue|RRD-RENT REGULATION DPT|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|ESR-Request|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|RTE-Road Test|RMS-Roaming Services|NCC-ROL CITIZEN SERVICES|NKK-ROL CLEARENCE|NBB-ROL CONTRACT EDITING|NJJ-ROL NORMAL|NLL-ROL TRUE CNTRCT COPY|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|RTA-RTA File Opening|RRT-RTA Road 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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ffrom: 2023-03-07 fto: 2023-03-07 userId: 78 language: En | Client IP: 209.150.151.74 3/7/2023 4:01:23 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 209.150.151.74 3/7/2023 4:01:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 209.150.151.74 3/7/2023 4:01:24 PM | Request Received onLoginClick=> userName: hasher | Client IP: 209.150.151.74 3/7/2023 4:01:24 PM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"XW7JBZN1XL"} | Client IP: 209.150.151.74 3/7/2023 4:01:24 PM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 209.150.151.74 3/7/2023 4:01:26 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 209.150.151.74 3/7/2023 4:01:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 209.150.151.74 3/7/2023 4:01:26 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 209.150.151.74 3/7/2023 4:01:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 209.150.151.74 3/7/2023 4:01:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 209.150.151.74 3/7/2023 4:01:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 209.150.151.74 3/7/2023 4:01:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:01:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:01:31 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:01:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:02:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:02:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:03:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:03:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:04:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:04:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:05:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:05:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:06:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:06:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74 3/7/2023 4:07:27 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-07 fto: 2023-03-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 209.150.151.74 3/7/2023 4:07:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 209.150.151.74