3/9/2023 4:58:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 3/9/2023 4:58:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 3/9/2023 4:58:12 PM | Request Received onLoginClick=> userName: hasher | Client IP: 124.29.238.205 3/9/2023 4:58:12 PM | Response Sent => {"Result":"0","UserID":"78","UserRoleID":"2","UserLevelID":"1-R","UserName":"hasher","Password":"2fgdkYUjZpM=","tokenKey":"ZDOTO5VM3M"} | Client IP: 124.29.238.205 3/9/2023 4:58:13 PM | Request Received getUserModuleRights=> branchId:0userId: 78 | Client IP: 124.29.238.205 3/9/2023 4:58:16 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 3/9/2023 4:58:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 3/9/2023 4:58:16 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 4:58:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 4:58:17 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 4:58:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 4:58:20 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-09 fto: 2023-03-09 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 3/9/2023 4:58:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 3/9/2023 4:58:25 PM | Request Received getReportData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-09 fto: 2023-03-09 fOtherParameters: category:RQE-1Bill Credentials|SEM-1st Semester Student|SA1-Aftersale Service|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|BPA-Bill Payment|BIR-Biryani Meal|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BBF-BS BAY FIXED|BBD-BS BUY DEVICES|BBI-BS BUY IPHONE|BBM-BS BUY MOBILE|BBO-BS BUY SWITCH|BSS-BS SRVCE ACC 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113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ffrom: 2023-03-09 fto: 2023-03-09 userId: 78 language: En | Client IP: 124.29.238.205 3/9/2023 4:59:12 PM | Request Received getSamsungAppointmentReportData=> fId: 114| ffrom: 2023-03-09 fto: 2023-03-09 userId: 78 language: En | Client IP: 124.29.238.205 3/9/2023 4:59:40 PM | Request Received getSamsungAppointmentReportData=> fId: 114| ffrom: 2023-03-09 fto: 2023-03-30 userId: 78 language: En | Client IP: 124.29.238.205 3/9/2023 5:18:19 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 5:18:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 5:18:22 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 5:18:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 5:18:26 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 124.29.238.205 3/9/2023 5:18:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 124.29.238.205 3/9/2023 5:18:27 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 5:18:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 5:18:29 PM | Request Received getDashboardList=> userId: 78, languageCode:En | Client IP: 124.29.238.205 3/9/2023 5:18:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 124.29.238.205 3/9/2023 5:18:30 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-09 fto: 2023-03-09 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 3/9/2023 5:18:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205 3/9/2023 5:19:29 PM | Request Received getDashboardData=> fid: 113|65|103|102|108|44|46|28|30|32|29|31|37|34|47|35|49|48|50|69|61|77|78|96|107|110|63|54|68|84|67|73|74|82|91|90|88|89|92|52|95|97|100|104|81|114|109| ftype: ffrom: 2023-03-09 fto: 2023-03-09 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 124.29.238.205 3/9/2023 5:19:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 124.29.238.205