12/7/2024 11:01:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 143.92.156.187
12/7/2024 11:01:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 143.92.156.187
12/7/2024 11:01:57 AM | Request Received onLoginClick=> userName: HJM | Client IP: 143.92.156.187
12/7/2024 11:01:57 AM | Response Sent => {"Result":"0","UserID":"164","UserRoleID":"2","UserLevelID":"117-B","UserName":"HJM","Password":"JHSRdAxE8Kw=","tokenKey":"YANTW2P2KI"} | Client IP: 143.92.156.187
12/7/2024 11:01:58 AM | Request Received getUserModuleRights=> branchId:0userId: 164 | Client IP: 143.92.156.187
12/7/2024 11:01:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 143.92.156.187
12/7/2024 11:01:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 143.92.156.187
12/7/2024 11:01:58 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:01:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:02:00 AM | Request Received getDashboardList=> userId: 164, languageCode:En | Client IP: 143.92.156.187
12/7/2024 11:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 143.92.156.187
12/7/2024 11:02:00 AM | Request Received getDashboardList=> userId: 164, languageCode:En | Client IP: 143.92.156.187
12/7/2024 11:02:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 143.92.156.187
12/7/2024 11:02:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:02:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:02:25 AM | Request Received getReportData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 fOtherParameters: category:AS6-Accessories|AP1-Appointment|BP2-Body and Paint|CO3-Companies|EM4-Express Maintenance|GR5-General Repair|SC7-Services or Compaint|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 117-B | Client IP: 143.92.156.187
12/7/2024 11:02:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":71.43,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":66.67,\"AvgWaitTime\":\"00:16:08\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":40.00,\"AvgServiceTime\":\"00:23:34\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":25.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"01:34:17\",\"MaxFFTime\":\"00:57:39\",\"AvgFFTime\":\"00:23:34\",\"PercentageFFTime\":74.79,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:04:35\",\"MaxWaitingTime\":\"00:39:27\"},{\"CategoryName\":\"Accessories\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Body and Paint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Companies\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Express Maintenance\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":33.33,\"AvgWaitTime\":\"00:02:30\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:15:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:31:47\",\"MaxFFTime\":\"00:31:46\",\"AvgFFTime\":\"00:15:53\",\"PercentageFFTime\":25.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:01\",\"MaxWaitingTime\":\"00:03:04\"},{\"CategoryName\":\"General Repair\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Services or Compaint\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6 / 7 (85.71%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:36 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:21:00 | SLA: 33.33%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":23.57,\"AverageWaitingTimePerCategory\":16.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Accessories\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Body and Paint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Companies\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Express Maintenance\",\"AverageServiceTimePerCategory\":15.89,\"AverageWaitingTimePerCategory\":2.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"General Repair\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Services or Compaint\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 143.92.156.187
12/7/2024 11:02:30 AM | Request Received getDashboardList=> userId: 164, languageCode:En | Client IP: 143.92.156.187
12/7/2024 11:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":139,"UserId":164,"DashboardName":"Feedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1693808701197)\/","DashboardCreatedTime":"\/Date(1693808701197)\/"},{"DashboardID":142,"UserId":164,"DashboardName":"My_Report","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1697870075740)\/","DashboardCreatedTime":"\/Date(1697870075740)\/"}] | Client IP: 143.92.156.187
12/7/2024 11:02:30 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:02:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:03:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:03:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:04:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:04:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:05:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:05:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:06:59 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:06:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:08:59 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:08:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:10:23 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:10:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:11:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:11:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:12:05 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:12:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:13:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:13:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:15:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:15:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187
12/7/2024 11:17:00 AM | Request Received getDashboardData=> fid: 117| ftype:  ffrom: 2024-12-07 fto: 2024-12-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 143.92.156.187
12/7/2024 11:17:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 143.92.156.187