8/31/2025 4:45:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:45:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.235.155.101 8/31/2025 4:45:23 PM | Request Received onLoginClick=> userName: JTR1 | Client IP: 51.235.155.101 8/31/2025 4:45:23 PM | Response Sent => {"Result":"0","UserID":"168","UserRoleID":"4","UserLevelID":"123-B","UserName":"JTR1","Password":"JHSRdAxE8Kw=","tokenKey":"1QX5OWDO6E"} | Client IP: 51.235.155.101 8/31/2025 4:45:23 PM | Request Received getUserModuleRights=> branchId:0userId: 168 | Client IP: 51.235.155.101 8/31/2025 4:45:24 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:45:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 51.235.155.101 8/31/2025 4:45:24 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:45:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.235.155.101 8/31/2025 4:45:25 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:45:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.235.155.101 8/31/2025 4:45:25 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.235.155.101 8/31/2025 4:45:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:46:25 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 51.235.155.101 8/31/2025 4:46:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:47:12 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 51.235.155.101 8/31/2025 4:47:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:47:13 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:47:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.235.155.101 8/31/2025 4:47:16 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.235.155.101 8/31/2025 4:47:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.235.155.101 8/31/2025 4:47:17 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:47:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:47:25 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:47:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:48:26 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:48:26 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:49:25 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:49:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:50:25 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:50:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:51:47 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:51:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:52:48 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:52:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:53:48 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:53:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:54:48 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:54:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:55:47 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:55:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:56:47 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:56:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:57:47 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:57:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:58:47 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:58:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 4:59:44 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 51.235.155.101 8/31/2025 4:59:44 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 5:00:09 PM | Request Received getDashboardList=> userId: 168, languageCode:En | Client IP: 51.235.155.101 8/31/2025 5:00:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 51.235.155.101 8/31/2025 5:00:10 PM | Request Received getDashboardData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 operatorId: 0 fFilters: APT-Appointment|Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-tabular-component| | Client IP: 51.235.155.101 8/31/2025 5:00:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 51.235.155.101 8/31/2025 5:00:19 PM | Request Received getReportData=> fid: 123| ftype: ffrom: 2025-08-31 fto: 2025-08-31 fOtherParameters: category:APT-Appointment|WKN-Walk In|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 123-B | Client IP: 51.235.155.101 8/31/2025 5:00:20 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Appointment\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":45.90,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":46.67,\"AvgWaitTime\":\"00:31:08\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:12:09\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":32.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:40:20\",\"MaxFFTime\":\"00:37:04\",\"AvgFFTime\":\"00:12:09\",\"PercentageFFTime\":38.65,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:31:47\",\"MaxWaitingTime\":\"00:48:49\"},{\"CategoryName\":\"Walk In\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":54.10,\"ServedTicketsPerCategory\":32,\"PercentageServedTickets\":53.33,\"AvgWaitTime\":\"00:58:23\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:16:52\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":40.63,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"09:00:11\",\"MaxFFTime\":\"02:05:53\",\"AvgFFTime\":\"00:16:52\",\"PercentageFFTime\":61.35,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:08:35\",\"MaxWaitingTime\":\"01:30:34\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"60 / 61 (98.36%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:45:40 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:14:40 | SLA: 36.67%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Appointment\",\"AverageServiceTimePerCategory\":12.15,\"AverageWaitingTimePerCategory\":31.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Walk In\",\"AverageServiceTimePerCategory\":16.88,\"AverageWaitingTimePerCategory\":58.39,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 51.235.155.101